, no fitness center and pool looked nothing like pics

and i saw a pool covered up on the premises

have a pool

pool was not open yet first weekend of june

couldn't use the the pool...they didn't serve breakfast like the ad said

the location, the laundry on property. that i was able to open the window for fresh air

good food had lunch there,next door to gas station that serves hot buffet,very clean,good breakfast

breakfast was quickly replenished on a busy sunday morning

the hall for breakfast is also quite lovely and the food was good

breakfast was decent

no breakfast dark parking lot lots of vagrants

potholes all over the parking lot

parking

the parking lot and building exterior are in bad shape

the mocha from the lobby bar that was one of the best i've ever had

it was clean and quiet.nice gym and friendly staff.

we all enjoyed the booths with tvs and our kids got a kick out of the jason kelce cut out

kids were playing hockey in the hallway right outside my door

access to the gym was great

wifi sucked kept going out, bad for streaming

the gym

cleanliness, breakfast, and parking space

in parking lot

great location, updated and well maintained. staff is friendly and the breakfast is excellent!

food in the sports bar was good

cleanness casino ever !! staff was phenomenal

casino

the room was a good size and the coffee bar was perfect

would have liked room service as an option or breakfast available somewhere in the casino.

had to ask for kitchen items and toiletries, bedding and towels.

decent breakfast and suitable accommodations. gym was more than expected

room was impeccable, only 4 minutes away from adelphia restaurant, free breakfast was convenient, i would definitely stay here again and also recommend

rooms kitchen area was cool, i wish i could've had a bathrobe

we like the bed and the kitchen area.

made it down for breakfast very clean staff was awesome manager was great great location for where we had to be the

professionalism, clean and breakfast was good.

gym and pool

the beds were very comfortable and the breakfast was awesome

liked the indoor pool and the fact that complimentary hot breakfast was served

that the pool was finally open

the breakfast was all frozen processed food. wasn't good at all.

quite new hotel with pool and gym.

even better, they offered breakfast and i did not have to do dishes

clean rooms. large rooms. very clean facilities. breakfast was nice

-i liked the shuttle service from the airport to the hotel

staff accessibility to casino and citizen bankb

breakfast was good but maybe more options of breakfast

hotel is close to the airport and offers free shuttle service

just didn’t like that the shuttle at the hotel charged everybody $10 to be transported to the lincoln stadium for the beyonce

there’s also an option for laundry (which we didn’t need for one night) the rate was very reasonable (affordable),

the breakfast was very good!.the eggs were warm and the food was plentiful

it didn’t bother me too much as i needed my rest but my wife & kids needed it

they have coin laundry for the road tripper

booked this property originally because it said it had laundry on site

the pool and where it is located and the tool good care of me

the staff at the bar and restaurant were kind & helpful

the views from the windows were spectacular, we used pool, sauna and work out place.

more kids friendly meals.

the pool was absolutely fabulous and was a nice warm temperature

wifi shared bath which i was not expecting when the cost of the room for one night was over $160

i loved the spa tub with jets

great location beautiful building and antique furniture excellent wifi very cute cats!

wifi connection they wrote us password to wifi connection, but it did not work

with young kids

room service wss avail.

and tracy, our server in the bar area, took good care of us

the room service speed dial stayed busy so we had to call guest service for all request

$17pp (including kids) plus tax ($20pp) for recently defrosted muffins and bagels and runny oatmeal

workers were nice and i didn’t realize they had a pool but i’d definitely use it if i was to stay next time

meant the dining room was closed, so breakfast was done in “breakfast bags”

i felt unsafe walking to the other side of the hotel to do my laundry, and worried about my car being broken into, when i had felt perfectly safe at all other

amazingly delicious breakfast pool laundry room genuinely caring and friendly staff

staff was very friendly, the free breakfast was tasty & i forgot a few items, but they were able to supply me with them at no extra

i had my kids with me and they gave me extra towels

the gym was not in working condition

pool is big with different depths so great for kids

a late check out apon arrival which they granted for 12:30 but come 10:30am house keeping started

chain to prevent the window from opening to far was broken, which made us nervous with young kids

room was clean and the adjoining rooms were cool for our kids they had there own view and loved it

i used the bathroom, and of course went to wash my hands with the bar of soap provided on the sink

with three kids ages 5,3& 1

the food and drinks at the bar were very reasonable

for a lot of people staying there, the management should have covered the restaurant and bar with more help

outstanding breakfast and location

the breakfast needs improvement, add some cheese, fruits, vegetables

breakfast in the morning was quite the spread

breakfast was good, loved the

very very friendly staff great breakfast

no real room service very limited

no room service or maid service to speak of

made my teenage kids feel uncomfortable and i'm not happy spending money on a safe comfortable place that looks

downstairs spa and pool was relaxing and very clean

from 6th floor to 9th floor so i profited from a better view and they compted me a drink at the bar so that was nice compensation for the hassle of moving

the gym equipment needs updating

a treadmill in the gym would be nice but i get that the room is small and treadmills are big

free wifi was highly appreciated as most other philly

also great that they have a gym

no room service

breakfast could use a few more items similar to a european breakfast

included, could check out umbrellas, quiet, bathroom with jetted tub and separate shower, kitchen(stove, frig, microwave) with dining table, sofa bed in

room was great, two floors with a balcony and amazing bathroom with spa jacuzzi tub

spa bathrooms with quality toiletries, towels and bed linens

but don’t select an extended suite thinking you’ll have kitchen facilities - it had no toaster, no kettle and no actual equipment to cook - no chopping

was so much more spacious than i expected which was a real delight since we had our two teenage kids with us

did not have time for breakfast although i am sure it would have been good!

room service included an 18% gratuity and we would have tipped well but didn t because it was

clean funky and great location. decent gym.

we stayed in the japanese soaking tub spa room and it was amazing

the fixtures and the shower and the kitchen were exceptional

in the kitchen/living room was bright

a washing machine so i did my laundry before leaving (a rack would be helpful) and a well stocked kitchen and was clean and in a great location - i felt safe

the property was immaculate, from the wonderful smelling entryway to the spotless kitchen area

great staff! great breakfast! love my small room!

no additional pet fee

the breakfast each morning was a nice extra

for the breakfast they even have a soy milk

breakfast is basic with bagels, bread, cereal, coffee and yogurt

they’re breakfast was good as well, the room was great

breakfast and the staff were very helpful and so nice

the staff was great, good breakfast and the bar and restaurant staff was great

the complimentary breakfast bar offered delicious food and beverages

complimentary breakfast

gym- very old, equipment breakfast - terrible

don't do breakfast every

quality price friendly staff excellent breakfast buffet cleanliness of room and indoor pool

quality price friendly staff excellent breakfast buffet cleanliness of room and indoor pool

believe they should have a continental breakfast or at least and area for complimentary coffee and tea

location, breakfast

breakfast was great

convenient location fantastic breakfast

the breakfast served in the morning was above and beyond, tons of variety

charge for parking. carpets seemed a bit old. fitness center needs an elliptical machine

room next to laundry room, when some guest started to wash before 5:00am

location location and the bar was really friendly

they also had a gym with towels and water

stayed 1 king bed. the room is big and free wifi

clean, room service was great the staff was friendly as well.

the only thing i would highly recommend to improve will be the breakfast

good continental breakfast

provide simple breakfast

breakfast could of been better

standard breakfast was good, fresh muffins and fruit each day

style, interior design. amenities, well equipped kitchen etc. airy.

kitchen, bar, bathroom are great

a good size, beautiful design and great facilities - kitchen fittings and washing machine & dryer - all meant we could have stayed much longer

beautiful and thoughtful kitchen and bar layout.

the kitchen was well-appointed with excellent coffee

no breakfast

the gym needs some updating

didn’t get breakfast there $20 a person was a little to expensive after paying for the room for one night but

the fact that the pool closed too early, the fact that the gym is not a gym but, a small sweat box with a few pieces of standard old school choices for cardio

kitchenette was a total disaster - no stove top, no oven, pretty small

stated when i booked that we would be arriving early and would like an early check in if possible

the room was spacious and the gym was large for a hotel

great bar area too

their gym is also amazing

lobby bar was great- good food and great service

e to time of year) and the we were out most of the

daughter used pool and gym

there is a small but decent gym in the hotel

the elevator is super slow, the breakfast service, and the room service

you re a family with young kids, it s not the calmest location

this hotel because it had a pool and so i could take my kids to the pool

the ballrooms, the fitness area, the pool/spa/etc, the food court below, the shops, etc, even just walking around the staircases and

hotel employee went above and beyond to make our stay extra special and at the bar was so great

the gym that we had access to was phenomenal if you plan to work out

room service choices and delivery was great

beds comfortable, breakfast awesome, location great, staff polite and helpful, quiet at night, pool great and tested

boyfriend and i stayed in the king suite with the spa tub for our babymoon and it was absolutely relaxing

i also loved the in room spa tub, it was the perfect way to relax

the spa the cleanness of the facility

there were no eggs on the breakfast counter. sausage was cold.

gym was nice

same in the gym

one night the bar was snooze city but the next night another bartender put on some decent music and people

very clean. wonderful staff. great gym too!

dark, super noisy, and no city view at all (just facing a gym)

the staff were very professional and the breakfast was delicious also the room was clean

laundry facilities broken

room was kept clean everyday easy access to laundry

yes the breakfast was great & the bed was very relaxing

walls are thin - could hear noise from next door guest laundry all night long

would of preferred room service options for dinner food.

4 night stay with room serviced only once after multiple call attempts to have service

there isn't a mini bar in the room, however you can get things in the lobby and there is a big selection

there was an event on in the bar the evening we arrived and we could not order snacks to eat in the bar, the second evening the

i really liked early check in & late checkout, the concierge stood by the door to assist all day which was great

great having a full bar on site that was loads of

we were told about the speakeasy bar but couldn’t get a table for 6 when we tried so sadly couldn’t try it

there's a great bar attached to the hotel and the bartenders are excellent

speakeasy bar in the hotel was excellent

great bar in the hotel

the gym was great, with plenty of equipment and clean

perfect location, great staff and the gym is top quality

it would have been nice to have a mini bar in the room.

able to check in earlier and late check out. they held our luggage after check-out

i only wish they'd have noted upon booking that room service, spa, pool and gym were closed

arrival the halls were littered with laundry bags on both sides of the halls our bathroom toilet whistles when flushed sounding like a

i wish getting to the pool was a little easier, but overall i would definitely visit again

need to without even going outside of the building which works especially well if traveling with kids, not wanting to drive or find parking, if the weather is an issue etc

bar in the lobby was very very slow

the bed and room service was excellent

ordered in-room dinner for the kids

kids running all over the lobby, kids climbing outside tree

great gym. great staff. great hotel.

clean, nicely decorated large room large tv, great gym great location

gym & laundry facilities excellent.

room design was superb and the pool was the highlight for me

the bar downstairs in the lobby has amazing crafted drinks and the restaurant attached has the same

amazing views. loved the rooftop pool. was a treat to have a spa too.

the pool was amazingud83dudc4dud83cudffb

are asking an outrages amount of money for the valet parking and also the wifi in the hotel is not free of charge, you have to get a pass per 24 hours

even has a guest laundry

the gym is nice and has great equipment not to mention the futuristic treadmill

i loved the 'kitchen' area, and that the left faucet handle is filtered water

breakfast was very good

beautiful and new, fantastic gym, well kept and stylish, yet simple

our usag gymnastics club travels to philly every year to attend the pink gymnastics meet & always stay at

the top floor restaurant, bar and breakfast was exceptional and a lovely view

the restaurant and bar on the 10th floor was amazing

they allowed me an early check in which was a great help

was a little disappointed in the 'gym' and indoor pool

the kitchen staff goes above and beyond to make sure that diverse eaters (vegetarians) are included

need to upgrade some of the machines in the gym

the size of the room and the mini kitchen

it was a great stay! breakfast with lots of options, great location and staff was so welcoming!

gym facilities were a bit limited

there was no coffee for breakfast.

helpful and courteous staff from top to bottom. hot breakfast.

no potatoes for breakfast

fitness center

the free breakfast was a cool perk

many thanks to the staff (especially the girl at the breakfast) for everything

facility not charming at all, wifi is charged 12-14 us/ day although told that not, no free water

bar should be open for longer hours

of service: called for room service and was put on extended hold

location, historical atmosphere of the building, breakfast buffet, bar.

and had everything i needed, real dishes, not plastic or paper; on site do-it-yourself laundry, great breakfast choices and awesome front desk assistance

we were traveling with two kids and they allowed for early check in since our room was ready, which actually made our whole

perfect location, good breakfast, 24hour laundry

we were traveling with two kids and they allowed for early check in since our room was ready, which actually made our whole

the breakfast was adequate but not exceptional.

were in a handicap room), clean, fancy, super soft robes, friendly staff and hot cocoa bar downstairs in the morning

very spacious rooms, well equipped rooms, nice gym

spa room was one of the best i have ever stayed at

only suggestion is we assumed room service would automatically come every day

i thought it was nice to have a gym and a wine get together every night is awesome

it was clean and the room service was excellent

the room and the gym were both very nice and clean. staff is great too!

great location, classy, great gym, great staff.

stayed at sofitel for our first getaway from the kids

also, prior to covid there were some small breakfast items by the coffee

location! rooms. bar and restaurant in lobby, but not needed.

a bar on the bottom floor is awesome and the bartenders are top notch

also, the convenience of having the bar and restaurant incorporated into the hotel and brand is great

have liked a powder room, access to room service could be more efficient and manager on last day could be less abrupt when speaking to

kitchen, living room and dining room

is a clean, basic hotel in a great location, coffee in the lobby, gym facilities on an upper floor, very nice staff

gym room looks differently than what's pictured in the elevator

the bed is not very comfortable. the late check out policy is horrible

g dip in the middle, i

you had to call for room service

having a pool + sauna + steam room … heaven

they have a huge treasure chest for kids to pick out toys when you walk in

heated pool adjacent to a great gym complete with a reformer and other workout accoutrements for stretching exercises

weren't very helpful, gym hard to find, limited minibar, bed was not comfortable, room service food was

the salt water pool comfortable bed cherry staff

cost-saving and eco-friendly but they swayed too far away from hospitality the brown bag room service really has to go

i loved the amenities, including a bar in the lobby and the location to everything

i m not going to lie, i had lower expectations for room service but it was so good that i could only think about ordering again

bar and main reception area have nearly no windows so you can not enjoy the nice sunny days outside

had room service for breakfast

the simple fact there was no room service other than that everything is great.

helped with early check in

gym, the view of the city at night and in the morning

pecially for the location), and everything was so lovely: the lobby bar is fabulous, the desk staff is friendly and helpful, and the rooms are clean and comfortable

the gym was a larger size

wifi in breakfast area not available

staff and room service experience

wifi is a bit slow

was comfortable rooms clean got a good lift session in the gym just the parking was city parking i think it was around 40 something for 24 hours i don t

room service was a little slow and at times unresponsive

breakfast was ok- nothing special

only thing i didn’t like was the breakfast they served a lot of pork products for breakfast everyone doesn’t eat

everything. staff unbelievable helped us breakfast fantastic

free breakfast

the hot breakfast does not look or taste very appertising.

breakfast service could be quicker. but the food was worth waiting.

breakfast was too understaffed to provide the quality experience you expect from this type of hotel

excellent staff and very good breakfast.

comp breakfast

should provide complementary breakfast

friendly staff, free breakfast, spacious and clean rooms, good gym.

they extended hours for breakfast so you weren't rushed

kids weren't with a responsible adult at the pool

breakfast was fantastic

4 person room around 180$ per night staff very friendly, arranged an early check in for us without any advance request

loved the bar downstairs

the room, the staff, the gym and the location

rooftop bar with great food. staff really nice and helpful.

it's a brand new location, plus there are three restaurants in the hotel, as well as gym, cafe and bar

hotel bar and restaurants are delicious

advertise a laundry facility but only have one washer and dryer for the whole building and never have quarters

have to wait a little bit for the towels at the pool but otherwise it was great.

staff, location, pool

the bar,rhe pool …everything is perfect

pool very busy at peak times but that's to be expected.

the pool/ spa, room and restaurant have the most incredible views of city.

the service on the breakfast was very easy

not have breakfast, but the gratis coffee was delicious

mini bar refrigerator was broken so there was no ice

room service price of food

gym only had one clip out of the two

kids were pulling random things out of places like from under the bed

the bar prices was to high

gym is quite basic

a grab bar in the shower

the pool was also closed due to weather unfortunately

the gym is well equipped and clean and there is also a nice swimming pool

i used the laundry room services, which was such a nice feature to offer

kids smoking weed in the room next to us was a bit much

i would've booked a king suite just to have a separate room from the kids.

the kitchen accommodations. good hot water for soaking after a long travel.

the pool was closed.

the size of the room and the kitchen.

didn’t get a chance to have breakfast because we got up late

the pool was

only downside was breakfast started at 630 n our flight was at 745 so we missed it

big rooms; renovated gym

the kitchen staff

gym was out of order my entire stay.

we all (2 adults and 3 kids) enjoyed ourselves

it takes just a few minutes' walk to franklin institute, which's the kids' favorite

staff was nice, quick check in, early check in, location, smell is always nice

kids n adults running n staff did nothing

very convenient for travelers with kids

food in hotel bar was very good

it was very convenient to have a laundry room on sight and i enjoyed using the gym

i figured the kids can get some pool time in before we travel

pool was closed due to parents not watching their children

kids stay free here, so the pool was full from one end to the other with screaming kids not really

never got back to me so we ended up having to carry all the luggage down to check-out with two kids in hand (2

we also didn’t like getting woken up every morning by screaming kids before 8am

excellent gym with variety of equipment

service, food were excellent. the gym and pool were great too. the bed was reslly cfortable too.

they re are only 2 choices of sandwiches from room service after 12pm

staff was friendly from the front desk, room service and the spa

airport shuttle

shuttle showed up the second we walked out of the airport

many kids running around the lobby making a lot of noise

the pool, very clean, and the night bartender jim was

only down side that is not advertised is that the kids are not allowed in the pool after 9 pm

didn't appreciate the fact they're advertising the kitchen, but they don't provide pots, plates, or pitchers

the shuttle guys went on break and we were stuck at the casino waiting

a shuttle runs to the casino frequently, which is nice if you’re into gambling or you want to dine

a kitchen is present, but it lacks the necessary cooking utensils.

instead of having to drive to the casino and taking the shuttle

the breakfast cleanliness of room and small kitchen the location was great nice and quiet and laundry facilities it was great felt like

the kitchen is well equipped in my king suite with service for four and good

room which included a kitchenette, work space, mini living room, comfortable king bed, and user friendly bathroom area

covid the way breakfast was set up was good

location, free shuttle to airport, annuities, the breakfast options hot & cold [ gluten free]

so accommodating with an early check in and late check out

room has a kitchen and just about everything you could want

everything! stocked kitchen, beautiful garden out our doorstep, highest quality.

space is excellent, having a kitchen is great

so accommodating with an early check in and late check out

room service for breakfast was disappointing in what was called a continental breakfast

the room service meals were very good and reasonable

wifi was really terrible - it kept shutting down

location was great . small want to my kids schools, drexel and upenn

good variety of workout equipment in hotel gym

from the room, to location, staff, cleanliness, atmosphere, and fitness was exceptional

we felt safe walking to and from the center, and we had a good lunch at the bar downstairs

concierge & breakfast restaurant fresh home-made oatmeal everyday at breakfast & buffet omelette bar comfortable bed spacious room efficient service in replacing

comfortable and clean. nice fitness center.

didn’t try the food there but the bar area looked nice

there s a pretty well-stocked shop there, too, and the gym looks big

it is always good to provide that kind rooms travelers who are having kids

the room service could be more user friendly. we

the gym is also great

it is always good to provide that kind rooms travelers who are having kids

no breakfast

personnel were very kind and the shuttle is a huge help

microtels rooms are clean, you get free breakfast & it’s safe

there was no breakfast. it was not the staff's fault, the delivery was late.

close to airport, 24 hour shuttle, nearby restaurant. older hotel, but clean and friendly staff.