parking

potholes all over the parking lot

the parking lot and building exterior are in bad shape

no breakfast dark parking lot lots of vagrants

surroundings and parking

did not eat the breakfast.

front parking lot. wifi was good.

they have a gym that looked well kept and the property outside was clean

great location, updated and well maintained. staff is friendly and the breakfast is excellent!

the breakfast is always good

was good, could of offer a little more such as shredded potatoes, grits, workers in the kitchen area was awesome

we lived the room and the breakfast. the staff was commendable as well.

staff friendly; yummy breakfast (delicious quiche, yummy oatmeal, lots of toppings, make yourself waffles, large to go

the food was great, pool entertained the kids, beds were comfortable

the beds were very comfortable and the breakfast was awesome

location, breakfast included and a very good variety of food

everything from the welcome on the tv screen in my room , the cleanliness to the staff and breakfast was good

the addition of the waffle option during breakfast was a plus

more breakfast selection

welcoming staff, comfortable beds, nice breakfast, easy to find the hotel and clean rooms.

complimentary breakfast was on point. they have a waffle maker

breakfast was quickly replenished on a busy sunday morning

the location, the laundry on property. that i was able to open the window for fresh air

good food had lunch there,next door to gas station that serves hot buffet,very clean,good breakfast

couldn't use the the pool...they didn't serve breakfast like the ad said

nice pool

pool was not open yet first weekend of june

didn't like that they pool was under maintenance and is why i went there in the first place two years ago they said the

the next day the pool was not open in to 12 noon

even better, they offered breakfast and i did not have to do dishes

continental breakfast was great

breakfast , but it wasn’t their fault

pool was cold

nice breakfast for the kids, with coffee on site 24/7

swimming pool

also i was disappointed that the gym was closed

awesome pool and cute balcony

the spa the cleanness of the facility

gym could be bigger

breakfast is the best of any best western we stay

nice small indoor pool , clean , good smell , good area , quiet

staff the warm pool and location

working at the night and morning, just a random staff member in the parking lot working on something from a truck, and the cleaning staff, all

great restaurant and bar on site

the best part of the hotel is the staff, from the front desk the kitchen maintenance and housekeeping always helpful always with a

the gym, and the rooms or at least change the carpets, the 11th floor smell was not the

pool,restaurant,gym, ect.

i had my kids with me and they gave me extra towels

pool was dirty from the night before had foam all in the water from like a football people smoking

the kids really enjoyed the pool, the water temp was great and very clean

pool dirty

nice breakfast

no complaints except it rained and we could not use the pool.

hotel yo stay at sumptuous breakfast great staff nice pool to enjoy during summer very near to the metro stn, food joints & malls enjoyed my stay at this

booking.com charged my for breakfast and you said it was free

clean quiet room. location is good. breakfast is good. we are so happy for our stay. arigato

the gym was small but clean

control guest, but best to ask if they know if the room you are getting has rooms nearby with kids

room was clean and front desk extremely helpful with my early check in.

comfortable, quality breakfast, kids loved indoor pool

i love that it had a gym and it was very clean

i looked at the pool and gym area but didn't have time to try it

no outside pool, but enjoyed inside pool.

loved room, breakfast included

it is very cozy and great breakfast! will come again!

the staff were very professional and the breakfast was delicious also the room was clean

wish breakfast was available for a longer time.

walls are thin - could hear noise from next door guest laundry all night long

paint and mold in the shower, kids playing soccer in the fitness room, cigarette butts all over the stair

there wasn’t any breakfast for my kids to eat besides bread they had one elevator working

garabage piled up in laundry bins in hallway and staff didn’t not care- just said “ this hotel is a dump and we need

picked this hotel because it looked clean and renovated in the pictures and the pool for my kids

i didn't like that there weren't more vegan or nonpork options for breakfast.

display of breakfast, and what really impressed me was how they handled the snowstorm not only was the parking

i love the bar and lounge area. the food was delicious.

staff at front desk and at the bar were friendly and excellent service.

it was clean and quiet.nice gym and friendly staff.

the mocha from the lobby bar that was one of the best i've ever had

we also had to ask to make the bed for the kids cause it wasn't ready even if we booked a room for four

one bar had no seats

cleanness casino ever !! staff was phenomenal

food in the sports bar was good

beauty of the hotel, casino, cleanliness

i did not care for the lengthy wait for my food in the sport bar but the food was excellent.

i like that it had a stove, recliner, kitchen sink, microwave.

not that i didn't like anything but we did notice that the trash had not been taken out in the kitchenette area

comfort of bed, stove in kitchen

like the kitchen and that the windows actually open

laundry facilities on site

potatoes on the breakfast was too dry and did not look fresh

the pool area was decent, but it was cold and rained the entire time we were there.

the pool and breakfast was great.

full kitchen, two bedrooms and two baths

dining room to eat breakfast was rather small

we only stayed one night, so not sure about other parts of the facility - pool or gym or even the food

the staff is always nice. the breakfast is always good. the rooms are clean and comfortable.

amazingly delicious breakfast pool laundry room genuinely caring and friendly staff

amazingly delicious breakfast pool laundry room genuinely caring and friendly staff

breakfast served

the view from the room and the bar downstairs

the beautiful location, restaurant, and pool.

the staff at the bar and restaurant were kind & helpful

we weren't there long enough to use the gym, pool, etc

view gym and pool

friendly staff and nice location close to airport/casino/stadium

breakfast? for a 2 star exceeded expectations friendly service. clean rooms

their breakfast set up in the morning was also a plus

the airport shuttle was a plus, and the driver was very nice

the hotel provided a shuttle service to and from the venue for us

the staff was very friendly and the kitchen staff was accommodating to meet our needs

cook in kitchen had mask down the whole time.

bar and cafe had friendly staff and food and drinks were excellent

for a lot of people staying there, the management should have covered the restaurant and bar with more help

beautiful hotel, great bar and restaurant, affordable parking

break would be a great way to leave pool time for adults that don't want to be around a bunch of kids

room service poached eggs were like over cooked rubber

gym didnt have any wipes to clean off equipment after use

location! ample room. gym.

sizable indoor pool - great for kids

wifi shared bath which i was not expecting when the cost of the room for one night was over $160

i loved the spa tub with jets

great location beautiful building and antique furniture excellent wifi very cute cats!

wifi connection they wrote us password to wifi connection, but it did not work

were short on staff and didn t offer room service this can happen but it was not mentioned when we checked in

also great that they have a gym

spa tub was a great stress reliever at the end of the day. the bed was very comfortable.

free wifi was highly appreciated as most other philly

i wish there were a treadmill in the gym.

cute hotel, great location. room very comfy. breakfast was good!

the breakfast needs improvement, add some cheese, fruits, vegetables

it includes breakfast which is fresh and plentiful with staff making sure we had everything we needed

the staff, especially housekeeping the people who prepared breakfast were so very friendly

breakfast in the morning was quite the spread

shown the comprehensive breakfast menu and thought it would be great for both us adults and the kids

we asked for an extra blanket or duvet for the bed, room service did not react

big rooms, great gym, clean and friendly

traveled with three kids (3-10) and liked just about everything

downstairs spa and pool was relaxing and very clean

the fitness room was small with minimal equipment.

convenient location fantastic breakfast

breakfast was great

the breakfast served in the morning was above and beyond, tons of variety

beds were great; staff was excellent. allowed us early check in

rooftop bar was really beautiful.

was so much more spacious than i expected which was a real delight since we had our two teenage kids with us

nothing, but due to covid no valet parking or gym.

interior design and spa tub

clean funky and great location. decent gym.

the history and the history tour uniqueness the breakfast

but don’t select an extended suite thinking you’ll have kitchen facilities - it had no toaster, no kettle and no actual equipment to cook - no chopping

great shower and lovely breakfast included in your stay

breakfast was stunning, that home made granola and pastries, so goooooood

absolutely beautiful house with so much charm and history! great little breakfast as well.

pool was very nice, very clean

pool needed to be warmer for winter weather

i liked the room quality, pool, and the free continental breakfast

i didn't know they would have hot breakfast. was a very nice surprise!

i like the fact that it had an indoor pool, very relaxing.

a washing machine so i did my laundry before leaving (a rack would be helpful) and a well stocked kitchen and was clean and in a great location - i felt safe

in the kitchen/living room was bright

the property was immaculate, from the wonderful smelling entryway to the spotless kitchen area

the fixtures and the shower and the kitchen were exceptional

location location and the bar was really friendly

great location, dry clean and nice rooms. laundry room.

wifi in rooms

the laundry facilities provided for guests to use which were very reasonably priced

you order room service you have to come down and get it , the food is not deliverd to your room

was a wonderful room with small kitchen

style, interior design. amenities, well equipped kitchen etc. airy.

a good size, beautiful design and great facilities - kitchen fittings and washing machine & dryer - all meant we could have stayed much longer

kitchen, bar, bathroom are great

bed, sofa and kitchen/bath were all great, super comfortable and great layout

the breakfast and evening snacks/drinks were wonderful

breakfast also included, and plenty of restaurants within walking distance

staff (especially byron and the breakfast attendant) went above and beyond to ensure our stay was memorable

the breakfast each morning was a nice extra

there was not a coffee pot in the room nor in the lobby so our only option was waiting for breakfast at 6am or buying coffee at a local shop

we had an open bar of soap, an open beverage can and random soda pop-top left lingering from previous guests

complimentary breakfast

the breakfast was phenomenal with so many options

the let us do early check in and late checkout without any issue

excellent breakfast!

the only thing i would highly recommend to improve will be the breakfast

maybe in breakfast, they can put some protein food like egg or sausage. but still it was good

standard breakfast was good, fresh muffins and fruit each day

breakfast is simple but good enough

but the continental breakfast suggested carry and enjoy in the room

the breakfast staff was phenomenal, also the bar and coffee shop staff was amazing.

kitchen needs a toaster

it's location and the fact that it served breakfast and dinner.

although the listing mentioned a kitchenette, there wasn’t even a kettle available

size room, with couch and sitting area great pool and gym facilities breakfast area big and good

no room service unless you stay more than 2 nights

was a nice pool to spend some extra time at

you’re a family with young kids, it’s not the calmest location

daughter used pool and gym

e to time of year) and the we were out most of the

and overall vibes were beautiful, the bar and restaurant were great, location was excellent

even the bathroom close to gym

stylish location friendly staff was able to have a late check out

lobby and bar area were gorgeous as well

the bar area is nice and they also have on site parking (although you can self park around the corner

great bar area too

stated when i booked that we would be arriving early and would like an early check in if possible

hotel was super clean, happy hour was a great deal, nice gym, and the location was perfect

don’t like that we were told we couldn’t get a room, which i was willing to pay for early check in

everything except the bar closed too early but i understand why

received complimentary drinks at the bar upstairs with check in and the kids got free cookie vouchers from a local bakery at check in

restaurant, gym access, locale--perfect!

ordered room service for breakfast

took a long time to remove a dirty room service tray from another guest outside our room

swimming pool not open

the gym, the staff, very clean and safe

early check in, room was ready. stored luggage until we left mid-afternoon. staff very friendly.

the kids in the room next to me were extremely loud even after multiple

a little swimming pool and a gym

they accommodated me with complimentary late check out which i was very pleased with

kids loved the indoor pool

three out of four dryers out of order in the laundry

appreciated the early check in as well

they have an arcade, pool, and gym

i wish getting to the pool was a little easier, but overall i would definitely visit again

the laundry facilities, the room was comfortable. the walk in shower and general layout.

the fact that i didn’t have a change machine in the laundry room

laundry on site

clean, neat, & convenient. the kitchenette & full size refrigerator were great to have.

laundry could use more washers and dryer for the size of location

bed was so soft ( could sleep in it forever), staff were very friendly and allowed for a early check in

location was not bad. room size. they give 1 hour extra for late check out.

the gym was in adequate. it felt like you were in a closet working out

staff was nice with early check in and late check out. very accoomodating!

wish the bar hours were longer

the people that worked their was very kind,especialy the staff in the breakfast

was hoping to use the fitness room but was under renovation from what staff told me

helpful and courteous staff from top to bottom. hot breakfast.

*great free breakfast (pancakes, egg morning

also, fitness equipment was offsite

the gym was unclean , no hand sanitizer, water ( not very

machines were out of order so couldn’t do a laundry and my stay was for 7 nights

we paid in advance for six nights, along with the pet fee

the beds; there were only two towels provided for 3 guests; the pool was not accessible; and the gym door does not unlock properly when u try to exit

breakfast every morning..guest laundry..

a shuttle runs to the casino frequently, which is nice if you’re into gambling or you want to dine

we went to the rivers casino and they had a free shuttle which was perfect

the shuttle guys went on break and we were stuck at the casino waiting

instead of having to drive to the casino and taking the shuttle

didn't appreciate the fact they're advertising the kitchen, but they don't provide pots, plates, or pitchers

room service never came always had dirty towels and tv wasnt

parking lot could be a little cleaner but that is more reflective of guests being rude as the

worth it for the money have had issues with staff and lack of room service there's microwave or fridge in room either but its a roof over your

no room service lmao. i liked everything and would definitely go back

too many abandon cars in the parking lot

small gym area and laundry facilities

this place, nice staff, clean rooms, bbq spot outside, close to shopping stores, gym and laundry room, for laundry $6-$8 in quarters for the machine if you need to wash your clothes and

all the rooms have a kitchen

the kitchen section could have been cleaned a little better but overall it was still good enough

they have gym and laundry on site which is a nice plus

very nice hotel. the bar had good food. comfortable seats.

early check in and late check out was accommodated.

early check in and late check out was accommodated.

how close the hotel was to the gym

no breakfast, no swimming pool nor gym working

the food is amazing and the pool is so warm

there were no towels for the pool.

staff was wonderful and my kids loved the pool

free laundry, outdoor and rooms were pretty big

it was very relaxing. great pool fun for the kids. laundry was free and breakfast as well.

additionally, we appreciated that the hotel is also pet-friendly and the pet fee was reasonable

the wifi stunk most of the time, i would rather pay a fee than wait 5 minutes or more for a page to

i really liked early check in & late checkout, the concierge stood by the door to assist all day which was great

comfortable king-size bed and excellent pillows, a very good desk for the laptop to work, and the wifi speed was perfect

surprised that i couldn t buy a cup of coffee at the bar/restaurant at 2 o clock in the afternoon

kids had fun in indoor pool

the indoor swimming pool is smaller than the one on the picture. the pool is for kids.

new clean facility, great staff, convenient laundry facility, good gym, and excellent self-serve coffee

only thing i didn't love was the breakfast

kitchen

there was no ice machine , the only plus was the guest laundry room was very nice

and the gym are very good

the breakfast is good but lacking selections for kids- they did have cereal

great staff and great breakfast !!!

fabulous location. excellent breakfast buffet. helpful staff

the restaurant was closed and room service for breakfast was delivered 45 minutes late

the pool was amazingud83dudc4dud83cudffb

are asking an outrages amount of money for the valet parking and also the wifi in the hotel is not free of charge, you have to get a pass per 24 hours

ds and bed linen was lovely) robes in the room were nice good gym

room service exceptional

love the free breakfast and the daily free happy hour in the lobby. great touches !!

rooms are wonderful - filtered water through the tap, little kitchenette area so nice

breakfast and fully equipped kitchenette

bed, great shower pressure, amazing gym, staff overly nice (

breakfast was very good. nice laundry facility. great location downtown.

our room was small but comfortable, the bar downstairs served interesting cocktails, and the concierge was very efficient

great bar in the hotel

desk staff and bar were excellent - everyone was very friendly, love the dog, too :) drinks at the bar were

there's a great bar attached to the hotel and the bartenders are excellent

great having a full bar on site that was loads of

close to everything. has a decent gym for a hotel and my view from room 803

i stayed with my 2 grown kids and husband and the room was a good size

book a room with free breakfast at the hotel restaurant, it’s a must

the bed was insanely comfortable. reception was always nice and helpful. and free wifi.

location, free wifi.

to refill bottle, i'd have to go to the gym in floor

the hotel had self laundry room the lobby is very nice staff are very friendly and helpfull, especially stephen

we were given a room on the same floor as the gym and laundry room

a beautiful hotel with amenities, nice gym, coffee in room, tv, wireless-walk everywhere

great in room toiletries, very large gym

the breakfast was very simple. no waffle maker. the kids were not happy.

the gym and the breakfast are nice

were really helpful, i needed a late check out for 1pm, i dont think i was charged for it

a tiny muffin and a kids juice pouch for grown adults

the morning was rude i asked her about breakfast and she said grab n go and 1 per guest but i had kids with me which made me check out sooner but other than that everything was exceptional i love

great breakfast

the kitchen is a extra bonus

hot breakfast bar & made to order omelets

their apartment like suites made it feel like home and the separate living room and kitchen area was great

i love the space the room kitchen all good ud83dudc4d

with 2 small kids they played on the floor and was constantly finding random stuff up under the bed

the deep spa tub in our room & a sofa bed for the kids. room was very spacious

the cook at the grill was very friendly and my kids loved the food he made them

this property does not have suites or larger rooms. no room service for food

fitness room was nice convenient to our room the girls liked the pool

the breakfast was delicious and plentiful

location was great, the hotel was nice and clean, and the breakfast was delicious, my kids loved it

very clean! friendly staff! yummy breakfast and i loved the full size bathroom items

location and the free breakfast.

breakfast area was plentiful, clean and the food was hot

indoor water park was a big plus, along with the activities for the kids

kids were cold all night

the gym was fairly large.

kids running around unattended

the gym didn't have any water or cups in it and was a little humid

wifi is a bit slow

downstairs bar is open until 11pm

like the convenience of the gym being 24 hours

ideally the shower stall should have had a safety bar or two on the wall

thank you tara and management who approved my late check out

was not given information about available services on the premise like gym or laundry room

free breakfast was weak

there was no silverware to go with the kitchen.

i liked the fact that there was a clean laundry room

don't like that every room comes with the little kitchenette and find out you can't use it because it would be cheaper just to order food by

with fridge, kitchen, tv, microwave

breakfast could be better.

exceptionally friendly staff and a quiet night sleep. full kitchen and comfortable bed.

the cable was out most of the time and you have to call the staff to go into the gym.

was just muffins and oatmeal, which i guess is ok, since u do have a kitchenette they shouldn't even promote the breakfast because i when with kids and that was a key

was wonderful, from the valet, to the front desk, to room service

i didn't eat breakfast.

i love the big spa tub

spa room was one of the best i have ever stayed at

the bathroom was my favorite part, the spa tub was everythinggg

the size of the room and the gym

the room and the gym were both very nice and clean. staff is great too!

excellent location. great bed. gym was good

wifi ever in a sofitel

also, prior to covid there were some small breakfast items by the coffee

close to all the attractions downtown and great breakfast and nice staff

everything. staff unbelievable helped us breakfast fantastic

only thing i didn’t like was the breakfast they served a lot of pork products for breakfast everyone doesn’t eat

free breakfast

the hot breakfast does not look or taste very appertising.

you had to call for room service

great laundry

priced due to penn graduation weekend but they kept trying to upcharge for early check in and late check out which i didn't appreciate - usually these are complimentary given how expensive the

staff location cleanliness radio comfort has a gym and laundry facilities

laundry facilities for guests and continuous free tea/coffee were excellent

pecially for the location), and everything was so lovely: the lobby bar is fabulous, the desk staff is friendly and helpful, and the rooms are clean and comfortable

no room service available

were given fitted sheets and mattress pads upon request), no staff for room service or housekeeping, the lobby area by the bar was filthy, bar got food order wrong, valet

were not advised of the early check in fee of $75

loved our rooms and hotel lobby and bar were fantastic.

the hotel is at a great location walking distance to food plus bar and entertainment is located in the lobby of the

very clean , bar is great , right next to starbucks n great resturants

pleased to be able to travel with my pet and not have to pay ridiculous $75 pet fee, often per pet per night

there was a bar in the lobby, there was a place where snacks could be purchased, indoor pool and fitness room, it was located right next to an restaurant so we

love the bar and bartender

the breakfast in the morning covered all the bases for me and my kids, (one vegan, one vegetarian, and one bacon lover)

location, staff, and the room itself. also enjoyed the bar and breakfast.

great breakfast and great rooms, i was accommodated early as i requested an early check in with no problems

looked newly renovated. the breakfast was terrific!

great breakfast, parking, and gym nice

kids banging on door loud all

got my room on upper level,my kids where on ground on floor on opposite side of hotel

guest laundry mat

i booked for a non smoking room for 2 adults and 2 kids

was happy to just get a little rest after hearing people yelling kids screaming people arguing at night

room service stars very late and end very early, the menu is small and one day i ordered oatmeal

a bar on the bottom floor is awesome and the bartenders are top notch

our kids love the park and it's convenient getting to shopping, dining and

amazing location, nice having a bar and a kitchen right there

our kids love the park and it's convenient getting to shopping, dining and

that i found a place to park my moving truck