breakfast usually cold, plates not heated

friendly staff, 24 h pizza, nice bar and coffee area, lovely receptionist.

great location. staff frienfly. bar and food good. clean and comfortable. had a lovely stay.

bar fridge, travelling for long periods of time i would like to be able to go to the supermarket

which some of the food wasnt the warmest, loaction didnt feel the safest i had also asked for early check in whicb we didnt get so we had to leave the wedding we wer attendin half way threw to

great location, quiet, comfy bed, early check in

the hotel was great, central location, clean room, nice bar area and friendly staff

in the room as to what room service can be availed of would handy

breakfast was good value plenty of choice, fresh and tasty

asked for late check out as i didn t get much sleep due to all the noise, this was declined due to late

we got an early check in, so cannot complain about the view

is noisy as opposite a very popular bar with live music but do provide you with ear plugs and this didn’t bother

is in an amazing location for nightlife, room was very spacious and well decorated, bar was lovely as well

staff are lovely. room was very clean. so comfortable. bar and music was brilliant.

i didn’t go to the bar but there’s a really nice bar and i guess food service

to bars and within walking distance the centre

cold during the night) and our young baby came home with her first cold; bathrooms very pokey; no laundry bags; corners of room; phones and remote controls very grubby

traffic noise from street, 5am sounded like beer wagon arrived, then laundry trolleys being loaded all very early morning

great to have a bath when travelling with kids

rooms very warm. no room service. the bell

i stayed there with my two kids

the wifi wouldn t connect to any of our devices.

restaurant was lovely, room service was quick, and the room/bathroom were very clean and had all the amenities i needed

at reception where fantastic and so welcoming, the bar and restaurant staff where also amazing

all good - maybe a little more room service choice would be nice.

the veiws was amazing and room service 10/10

saturday night wouldn’t be ideal for those with young kids

location and grab and go breakfast. the early check in was very helpful.

great choice of bars with a stunning rooftop bar and garden area

restaurant food and service were fabulous and the roof top bar is a gorgeous place to relax and unwind

facilitated early check in for us heading to a wedding

the wifi was very very slow

nothing great for kids apart from cereal

at the heart of belfast was brilliant, easy walking distance to titanic experience and w5 for the kids, rest of town also easy to get

it would be nice if there were bathrobes. the room service was overly priced for what you got.

location, staff helpful. lovely bar and room

clean staff friendly free wifi shower hot and with shower gel provided early check in £20 from 12 late check out £15 by

staff friendly free wifi shower hot and with shower gel provided early check in £20 from 12 late check out £15 by

everything is extra charged for: luggage storage, mineral water, early or late check out or even cleaning your room and replace your towels

we were also able to go have early check in and bags stored which was a brilliant feature for us

they offer early check in for a price

the school kids were loud and obnoxious and very distracting as we tried to enjoy a drink in the piano bar

g nutella to the selection of sauces for the pancakes for kids

we had been looking forward to a ly in as we had no kids with us on our trip

breakfast being charged through booking

beautiful hotel with a lovely upstairs bar and excellent service. ud83dude00

friendliness of staff location bar and food available

late check out was great so flexible to suit you ud83dude42

friendly and understood the situation, they offered to help bring bags to the room and help with kids

our room was, was right beside an open top bar, myself, partner and the kids didn't get to sleep until 1

also there being no gym/pool on site is a bit of a nuisance

comfortable, allowed slightly early check in

was looking to do a late check out on the sunday and the manager let us do a late check out free of charge couldn’t

had early check in

which was amazing, the staff were friendly too and another bonus of our stay was if we wanted late check out it was only 10 pounds until 2pm which was awesome

staff were friendly and we opted for a late check out for an extra fee

great wifi

bar staff very friendly and polite

provided a voucher for complimentary bubbles in their loft bar and accommodated a last minute late check out for us

thoughtfully upgraded our room and they were helpful making a room service when our room phone did not work

good location, great free wifi, good breakfast and lovely staff

one bar staff in the observatory bar was having a bad day and spoke badly to his colleague in front of

room service: we ordered two pizzas and because they were 15 and 16 each, we thought they would

drinks in the observatory bar are a bit too expensive.

couple of times we were in loft and staff using also with laundry trolley

helpful staff didn't charge for breakfast.

staff were so friendly & breakfast was fantastic

comfortable, excellent location close to city centre, helpful staff and great breakfast

ry important kid) voucher which my kids really enjoyed and looking forward to it

lady who served us lunch was really good with the kids, not only mine but another little girl who was running around

laundry services way overpriced

breakfast included in the rate was a major decision point for me trying this new hotel

delicious breakfast

clean finola and the team couldn’t do enough for you - the other leader at the bar on the sunday really chatty and friendly guy ud83dudc4c will definitely be coming

comfortable, gorgeous plush decor bar had a really nice vibe, really appreciated the 24hour snack and drinks fridge super fast check

the games downstairs were a bonus with the kids

rooms ok for 2 adults and 2 kids

bar was a nice setting really nice pleasant staff

location was very central rooms was very big and bed was really comfy late check out was really

gym should be accessible 24/7 or at least from 5 am onwards for early birds like me who need to

they facilitated a late check out for an additional 10 pound an hour

value, friendly staff, love the fact there is a bar always open as i didn’t finish work until really late and was able to have a drink

maybe try adding pancakes to breakfast menu, for kids and adults

the hotel itself was exactly as described - better in fact given it's well stocked bar and pleasant bar area

breakfast was amazing kids had a great time making toast lots of things to choose from and very fresh

lovely hotel staff our very friendly helpful the place is spotless clean everywhere there a small bar which is open till 2 am they have a pool table nice touch you can order a breakfast or pizza

no marmite, gym was right down in the basement and no pool

early check in, amazing staff. great hotel!

ly for 1 hour)

wifi is not free

room service menu is very small is the only thing i could fault

brilliant room service

is excellent, all the staff from reception, bar staff and the girls that done the rooms couldn't be more helpful, they are a true reflection on

the hotel has a great busy bar with a large selection of drinks, live music and good people

at reception, in the bar and restaurant were extremely friendly and could nt do enough for us

place has everything in the one place the disco bar is unreal and great craic staff go above and

the staff members went over and beyond to help me with my kids while i was having my meal

people

grateful for the early check in, fantastic staff, excellent location and definitely will be staying here again

professional, we'll run hotel with a good restaurant and room service.

was beautiful room service - breakfast was very prompt and was delicious steven on reception was fantastic great

got the over bar room which was grand, cheaper due to same which i very clear in booking, just a little smokey

got early check in without requesting it which was lovely, we stayed in a room above the bar, which we

i didn't meet no body through check in to check out yet they arranged early check in for me

asked for early check in but none available.no problems though.

beer on arrival and late check out

great to have free secure parking too and we could leave the car there for a few hours after check out

was absolutly excellent, as well as breakfast and it was no problem leaving our car in the parking lot for some additional hours

laundry near by

if you are lucky you get a slot at the parking which is limited within the premise

they have laundry service

only issue..no corona in the bar ud83dude01

the bar and dining area is gorgeous and the function are is lovely

helped with holding our luggage, early check in, having to change rooms

also the bar and the restaurant are just so beautiful and great food/drinks

we were given early check in

room was spacious and breakfast was very satisfying

bar staff in the bar were really friendly and knowledgable of the area

affordable- be a member so you've a chance for free early check in &/ late check out

arrival i was asked if we wanted discounted breakfast each morning

got back from my birthday at titanic tour and asked about the discounted breakfast, so we could have it the next day, that was when we were leaving

staff very helpful. fabulous breakfast, the kids loved it.

also having a gym for my husband was

options to choose from, staff were friendly, toilet was clean, beds were comfortable, the gym is very good

on an early flight and the staff were very flexible allowing an early check in

breakfast was

no breakfast were going to charge £25 for early check in

com prior to arrival and was able to take advantage of the early check in

staff could not have been more welcoming to our group from ringing taxis for us and arranging a late check out/early check in

have been more welcoming to our group from ringing taxis for us and arranging a late check out/early check in

it was easy to find. kids love the place.

lovely breakfast, friendly staff, easy coded access.

the rooms were easily accessible, everywhere was clean and the breakfast spread was lovely

08 and was charged a late check out fee

clean, the team are fantastic at what they do and the breakfast although it is continental you can order hot food which is specified beforehand

apartment was great for kids beds so comfy and really warm

breakfast was freshly cooked and dinner in the bar was lovely

breakfast ignoral of room service

comfortable, well appointed and clean apartment with excellent wifi

room service left room clean and restocked items

late check out cheap parking

lost part of my laundry through their

location reception staff very friendly got a late check out free rooms very spacious and

there was a trolley for the laundry on the landing which was causing an obstruction in getting to the room

early check in wasn't an issue

really cozy bar at the front

was a very easy process for us to organise early check in and late check out, staff were amazing and we were upgraded from a double room to

have liked a bacon roll or something similar as a breakfast option (i like a hot breakfast but pancakes are not my thing in the morning)

excellent wifi

clean room, comfy bed and private parking

breakfast was delicious with a large variety of choices

room was charming, the beds comfortable, the breakfast varied and delicious, and the whole property homey and welcoming

only thing confusing was there was no bin or designated place for breakfast dishes

received by one employee, i believe his name was michael, very kind, gave us the option for a late check out without extra charge

breakfast perfect and always freshly prepared

amenities in bathroom very poor, food from room service could be a lot better, breakfast had very little options so save your money and go for

friendly staff , close to city centre with loads of onsite parking so less hassle than city centre

great location just a few minutes outside the city centre with parking on site

the price of the room service.

we needed another night, kids did not want to go home and the lady

staff was friendly and kids enjoyed the pool

chef in the kitchen was fantastic as he looked after all our dietary needs during our stay

on the other hand that ment plenty of free parking in site

the river bar

we were signed up to the ihg programme and received early check in and late check out

staff so so friendly and helpful from reception to breakfast to bar staff and even the ground maintenance staff out side are so nice thanks for a

very spacious and comfortable and quiet but wifi was a bit below par because of where i was

the breakfast was amazing

the bar area was nice to

plenty of parking

full breakfast fantastic and meal on saturday evening great value and excellent

wifi a bit spotty for the phone but okay for tablets

when we ordered room service the following morning we were expecting fresh coffee as it was stated on the menu but

were at far end of building)

the service, the room, the cleanliness, the parking and the overall atmosphere was excellent

was fantastic ate there for the two nights of our stay and couldn t fault anything kids loved it too staff were so warm and friendly couldn t do enough for

staff were fantastic, free wifi was a bonus and breakfast was excellent

kids running around at 2am knocking on residnets doors

reception area and bar grill were just wonderfully decorated and a lovely touch of a sofa at the top of the stairs

great bar downstairs with live music

was lovely dinner was great pool was top drawer me n my parter loved it friendly staff so helpful location was

staff went over and beyond, the room and estate in general was exceptionally clean and the spa was one of the most relaxing that i have been to

the spa/pool/sauna/steam room is great

the facilities were excellent including a very expansive and modern gym accompanied by relaxing spa facilities and great treatments

hotel but i was a little disappointed that i was disturbed by music coming i believe from they gym area which was below me

breakfast very good

laundry service 2 min from the property

breakfast choices were excellent and served with a smile

great breakfast

bed was very comfortable and the breakfast was lovely

something different for the kids like pancakes would have been good as it was the halloween break

loved the spa the treatments food an room staff was very friendly

gym and pool are great

t much) was really rude and did make us feel a little uncomfortable whilst eating are breakfast

the food was good too and the gym and pool were

guests running up and down the halls with small kids screaming at 1am

the bar and food area was pleasant and the standard was good

party also in the hotel, lots of kids very noisey

was very close to reception and kids were running outside the room and shouting didn’t get to sleep till late room was basic

food was excellent and loads of it ,good selection of breakfast as well as fully cooked breakfast

small gym if needed with freeweights

fab location and parking underneath. very clean and bar downstairs lovely

good self contained laundry and kitchen with all amenities provided

our room was near the laundry room & you could hear the machines going all night & housekeeping entered our room at

room was ok but nothing in there regarding how to order room service, how to dial for reception etc

stay was excellent nice pleasant staff breakfast was great had an evening meal there also which was great loved the history of the hotel

restaurant and bar were really good food excellent bar friendly

breakfast 10/10

there was no wifi and the room was dirty full dust toilet dirty

the bar had lots of atmosphere and live music on the evening we stayed over, we enjoyed a lovely meal

portions are tiny, even small for kids

was very easy to get to, great parking, right next to shopping and room was excellent

was really nice, welcoming and attentive staff and the small seated area beside the bar was incredibly comfortable and

had no complaints although it would have been convenient for me had there been some parking reserved for disabled drivers

poor wifi,very friendly staff,central location.evening food excellent and good value for money.

the price included breakfast and i felt satisfied to stay here for two days

liked the little guest kitchen facilities - handy for families with kids

the beds are very comfortable to sleep in, and the hosts were great at accommodating an early check in and very early check out

heidi even allowed the kids to set up cutlery for breakfast and kids were over the moon

kids had a lovely time

decorated and spotlessly clean every amenity possible with a large shared kitchen diner and rear garden

loved the court yard and the communal kitchen space nice touch

the shared kitchen is lovely and although i didn’t use the sauna, i did view the room and it looked very

kettle and fridge in the room was brilliant if you didn’t want to use the shared kitchen which was also well equipped and tidy

loved the huge kitchen which led out to a lovely courtyard which was lovely to sit in the morning with a cup of

the breakfast was excellent, and the portions were very generous

choice of breakfast options, excellent quality food, excellent dining room decor and

breakfast was tasty and offered little extras pastries, freshly squeezed juices

i cannot speak highly enough about our stay there,topped of with a beautiful breakfast

walking distance and the kids found a playground which is almost straight across the road, we had breakfast at 9

bar staff member was a bit rude so left bar and went bar just down the street which did great

great location, great bar and cosy clean room

in bangor, food was to die for and shout out to the friendly helpful staff who gave us a late check out so my wife could get a shower after a freezing charity swim

attached restaurant with bar searved excellent food and a great selection of local craft beers

and newly refurbished apartment, ideally located to visit belfast and good local golf courses

hosts, comfortable room, wifi was slow at times, breakfast was great

were some hassles with the wifi but the staff made every endeavour to fix the problem

the breakfast was fabulous, the room comfortable, wifi reliable and free parking was appreciated

location was very easy to find, good parking and the whole place was tranquil and peaceful

everything especially terry's breakfast

food in bar was amazing. the bar staff and bar were lovely.. def go back here for am overnite

think the bar grill food was slightly over priced

room's, large comfy bed, excellent food/breakfast, staff very friendly and professional, easy parking and a quiet rural setting

nadine at breakfast was the same

breakfast had a wide variety of items and again staff exceptional

lovely hotel. luvly quiet location. great bar & restaurant. very friendly staff.

tv has netflix (you need your own account) so great if you have kids with you

the wifi worked well and there was a kettle for hot drinks

breakfast was one of the tastiest we have had in a long time

lots of facilities, parking, wifi, bar.

the restaurant food was excellent for dinner and good bar facilities

excellent service, nice big rooms, restaurant and bar with a lovely library.

however i was really impressed with the whole hotel, pleasant staff and comfortable room, bar and restaurant (although i didn't use the latter)

lighting in the seating areas of the bar very bright when seated.

on site bar and restaurant, food was excellent value, good portion sizes and delicious

cosy room very private excellent staff handy to the bar and shop across the road private parking excellent throughout

access to room via busy 'snug' bar and steep staircase

the guinness was lovely in the bar which was downstairs

friendly and efficient staff,and the customers in the bar made me very welcome especially the 3 old guys

enjoyed listening to the locals in the bar and hearing all the

great staff and bed was so comfy breakfast was great 2

the bar was well stocked

evening meals available in the bar from an extensive menu attracted many locals and were excellent

staff were fantastic and the breakfast was gorgeous.

the parking was convenient

the apartment had its own kitchen, so we were able to make our own food, because we were over at christmas, but the staff had

finishing the night off in the snug bar

lovely welcome later that night in the bar gorgeous berkfast

arrived in for dinner at about 7:45 on the 2nd night and the kitchen had already closed which was a bit disappointing

homely and friendly. excellent breakfast

location, the decor, the friendly welcome by all the staff and owners, the evening meal, breakfast, super comfy beds and drinks on the lawn and presentation of them

china cups etc good parking

staff very helpful good size room excellent breakfast good wifi

it can be busy at lunchtime and parking can be a problem

plenty of parking great food and very comfortable beds

meal at the carvery and breakfast was very nice as well

bathroom was dated. no facilities for kids.

comfortable rooms. staff very friendly and helpful , breakfast 1st class.

no trays for carrying your breakfast to table. plates very hot.

maybe a later residents bar or room service.

plenty of parking in own car park

the property was lovely. easy check in, lovely bar and restaurant and super friendly staff.

breakfast cafetieres or coffee pots would save waiting for top-ups

od was served excellent) historic & grand but cosy atmosphere

beautiful food for dinner and breakfast

the breakfast was very tasty

breakfast was excellent and efficiently provided, flexible to people’s needs this was very good

the host was lovely and friendly with a great breakfast

friendly and good breakfast. good location for touring the glens.

very clean ,great irish breakfast-lots of choice