beautiful hotel, the breakfast is to die for, amazing staff

the breakfast was excellent, and the portions were very generous

breakfast in the morning was a wonderful experience

showed us to our rooms which was a really nice touch, the room was exceeded our expectations, the kids were able to enjoy netflixs as we chilled for the evening, there are loads of restaurants and

breakfast was lovely. location was perfect

small gym if needed with freeweights

there was also a fairly nice gym on the floor that was not expected

room was ok but nothing in there regarding how to order room service, how to dial for reception etc

bed was so comfortable and the bar and music was great

their kitchen is amazing, i like late bar too.

personal touch of a note on the main door, the decor, the room, the cleanliness, the staff the breakfast all was

breakfast the next morning was delicious

great breakfast

breakfast choices were excellent and served with a smile

l liked tht breakfast was served promptly hot cooked & presented nicely

the wifi worked well compared to some other hotels i have stayed at

i arrived late, after restaurant and room service had finished

wifi was not great in the room, but in communal areas it was

was a group of young kids from a football team that were running wild , staff did what they could to try get

time was very busy, had room service booked but had to come down to restaurant as time was an issue and it hadn't arrived

breakfast at the balmoral is excellent.. food in restaurant i would recommend.

great location just a few minutes outside the city centre with parking on site

nothing lovely dinner, & breakfast piping hot and more than enough will def stay there again free parking and hotel easy to get

access to a reasonable priced laundry. the one quoted was way over the top.

close to collins park with new playground facilities for kids

pool was a bit cool

wifi issues in our room.

we can't forget young zack from the bar/kitchen

door into the staff kitchen at breakfast - adjust the closing arm on door so it stops it constantly banging

the hotel had everything from thr gym to pools to spas lots of restaurants would highly recommend

real gem of a 'guest house' excellent welcome, beautiful room, comforatble bed and great service/breakfast in the morning

breakfast and dinner were excellent.

breakfast, john was very friendly and helpful throughout my too brief a stay

the price included breakfast and i felt satisfied to stay here for two days

heidi even allowed the kids to set up cutlery for breakfast and kids were over the moon

wonderful place, with great hosts and a top notch breakfast! can’t fault it, thanks again!

stayed at many bread and breakfast properties—from the moment we arrived on the property, our reaction was totally “wow

great breakfast

breakfast was excellent, room was exceptional, staff were great

nothing was done abt my complaint at 3 30 am of the noise in the few rooms beside us shouting kids crying and running up and dwn halls the ones next door banging doors shouting banging our door

food was excellent nice bar area

party also in the hotel, lots of kids very noisey

only gripe would be that you were not permitted to take alcohol from the bar to your room

breakfast ,there where a couple of kids looking after the buffet and some of the choices where either low or missing

the kids had what they wanted and everything was presented beautifully

staff delivering room service was very rude and pushed past me to get into the room

fact there was a few kids slamming doors at 7,8am in morning i do understand wasnt hotels fault but no one wanted to

parking bar restaurant

kids would prefer better wifi coverage. we generally prefer firm beds.

the kids enjoyed the novelty of the four poster bed and old school charm

our room had a beautiful free standing bath with a view and my kids adored the 4 poster bed which was extremely comfortable

came back to the bar after dinner to listen to some jazz as scheduled but the musician didn't turn up

parking available and very handy for the town

the owner offered to do laundry for us as well

ere our room was)

not only were we offered an early check in on arrival, but our room was also upgraded, a lovely surprise after a long wet drive

it would be nice if there was complimentary laundry detergent, as well as cooking oil.

bed was amazing. kids slept amazing. top class

excellent location and very good for family that have little kids.

it also had good wifi

the on-site bar was very well stocked and the live music on the saturday rivalled those in the city centre

have been more welcoming to our group from ringing taxis for us and arranging a late check out/early check in

staff could not have been more welcoming to our group from ringing taxis for us and arranging a late check out/early check in

com prior to arrival and was able to take advantage of the early check in

no breakfast were going to charge £25 for early check in

there was a trolley for the laundry on the landing which was causing an obstruction in getting to the room

location reception staff very friendly got a late check out free rooms very spacious and

lost part of my laundry through their

late check out cheap parking

great room, continental breakfast choices were good and the location made it easy to walk around

lovely breakfast, friendly staff, easy coded access.

08 and was charged a late check out fee

facilities,breakfast and beds were perfect

the rooms were easily accessible, everywhere was clean and the breakfast spread was lovely

arrival i was asked if we wanted discounted breakfast each morning

the beds were so comfortable and the breakfast was delicious

friendly staff early check in late check out amazing all round

location, friendly staff and lovely breakfast

affordable- be a member so you've a chance for free early check in &/ late check out

location, very nice ambience, lovely rooms and the bar is a must go visit

the bar is phenomenal with the beautiful tree

only issue..no corona in the bar ud83dude01

the bar is just so picturesque & great staff

helped with holding our luggage, early check in, having to change rooms

i didn't meet no body through check in to check out yet they arranged early check in for me

free late check out

though asked for late check out and was promptly and excellently given

location and bar below.

super comfy, staff in bar were lovely

wifi was virtually non-existent

helpful staff that nothing was too much trouble to the big comfy bed and the very relaxing spa bath/shower

to the spa bath, right through to the restaurant / bar and all the staff

brilliant room service

very clean. room was good - shower good bed comfortable temperature good wifi excellent. quiet.

they also had laundry service

great spot. nice size room. very nice staff. on site car parking available

laundry near by

appreciated reasonable laundry service

parking was available

was perfect, the staff were lovely after haggling at the bar they final would let me buy them a drink

we also made use of the gym

options to choose from, staff were friendly, toilet was clean, beds were comfortable, the gym is very good

the room is small. we were a family of two adults and two kids and it was a tight squeeze

new places for family kids were suggested, food was served with a smile

wifi signal was not stable in lobby though in room it was ok the family rooms is for two young

one small point and it's not really a dislike : the lighting around the bar and seating area could be toned down a bit in the evenings, to enhance a more relaxed mood

great staff,nice reception and bar area bedroom was great,shower amazing

bed, air con was spot on, room service was rapid, accommodated an early check in at 11am and a late check out at 2pm, breakfast was amazing - cereals, fruits, fully

ambience restaurant very accommodating staff access 24 hour gym

breakfast was ok

breakfast was good

the hotel itself was exactly as described - better in fact given it's well stocked bar and pleasant bar area

the staff, very friendly, and the breakfast area was a bit cramped but the selection was lovely

beds and all the kids slept like logs

we got to the room the bed was so small we had actually planned to get a few extra hours with a late check out

good location ，easy to everywhere in the city，bus center is just 5 minutes walk。the breakfast is very good。vfm

staff were excellent. kids received special treatment!

wifi was alright

front desk refused a late check out saying the hotel was fully booked even though we could rebook to stay another night

the breakfast was great value for money and the welcome cocktail was a great touch

staff, added extras such as check in early for members, drink from the bar, games in the bar area are a fab edition to keep families busy whilst relaxing with a drink at

delicious breakfast

breakfast included in the rate was a major decision point for me trying this new hotel

had a toasty and chips at the bar as a quick snack early saturday evening it was super tasty, breakfast was a little hectic sunday morning but you expect that after a saturday night

in piano bar having drinks in the afternoon, husband had car keys on table and he was very politely asked if

evening meal and breakfast great and again staff very nice

great selection and quality for breakfast we really enjoyed it

breakfast rate of booking.com

we had been looking forward to a ly in as we had no kids with us on our trip

i was a little early and the member of staff said to me that i could leave my luggage and check in later or i

made new years very difficult due to policy on late check outs

welcome, clean room, warm, clean towels, late check out (12pm), tea/coffee facilities in

late check out though i think this could have been considered free of charge

which was amazing, the staff were friendly too and another bonus of our stay was if we wanted late check out it was only 10 pounds until 2pm which was awesome

no room service for the evening time to get the kids some supper. staff not very helpful.

room we stayed in could hear laundry trolleys at night

i stayed there with my two kids

we arrived earlier like 1 o'clock and our room waw ready for free early check in

about food room ect and let us have our room 2 hours earlier than check in and also let us have late check out next

we loved our stay, the bar in the hotel is 10 out of 10

no gym or fitness room.

very clean and well maintained, they have gym, good location and friendly staff.

the bar snacks could be better.like having sandwhichs plus soup with bread.ect

from 8 am to 8,20 am none stop,which i reported to reception on 2 occasions they took £20 of my late check out

the staff in the residents' bar were magnificent

couldn't get wifi on my phone

they let a kids smoke and drink in the smoking area and also let non residents in after 12

24hour bar for guests

rooms spotless with floor to ceiling windows. good wifi too which is free.

observatory bar on 23rd floor will immediately get you into holiday mode

breakfast had a good selection of hot and cold food

the breakfast

not informed about not being able to allow kids to rooftop bar after six therefore due to a later check in and time to eat we couldn’t go

there was no warning about the master switch and one of the kids turned it off when going to bed and we couldn't get the lights to work in the room or bathroom

we were also able to go have early check in and bags stored which was a brilliant feature for us

they offer early check in for a price

the price of early check in is way too much.

clean staff friendly free wifi shower hot and with shower gel provided early check in £20 from 12 late check out £15 by

staffs (kevin is very cooperative), transparency to deal like room service, late check out fees

free wifi reception was excellent

amazing so helpful couldn't do enough for us and there was a girl dark hair tall working behind bar she made us the most amazing cocktail nothing faded her on other hand there was barman with

clean, central location, friendly + helpful staff, breakfast was fabulous

good location, great free wifi, good breakfast and lovely staff

breakfast was first class, nice selection of quality items and cooed breakfasts to order, which was

i paid for breakfast on arrival but then didn't have much, but there was plenty available

the breakfast was very good. especially rashers were one of the best i have ever had.

it was fab staff very friendly and helpful great breakfast great location and lovely room

great breakfast

helped us with early check in and recommended pubs/restaurants

great location, quiet, comfy bed, early check in

good gym

vending machine for kids

location good and parking great located next to the hotel breakfast great room clean nice bar

no water or mini bar in room - just empty fridge

excellent. the gym is a great amenity.

lively outdoor dining, indoor restaurant and music and bar on the roof

location and grab and go breakfast. the early check in was very helpful.

saturday night wouldn’t be ideal for those with young kids

was excellent for all the bars and restaurants needed

gorgeous bar and outside area

it would have been good to have a gym but that s the only minor improvement i d make!

no residence bar service after hours. last orders only 1 drink was allowed.

nothing great for kids apart from cereal

a bit on the expensive side, but otherwise all good - had not realised a gym was available, as i would have taken advantage of this - i guess i can do next time

it would be nice if there were bathrobes. the room service was overly priced for what you got.

staff are lovely. room was very clean. so comfortable. bar and music was brilliant.

is in an amazing location for nightlife, room was very spacious and well decorated, bar was lovely as well

is noisy as opposite a very popular bar with live music but do provide you with ear plugs and this didn’t bother

great location, lively bar fantastic night's sleep. would stay again

really centrally located really nice bar good selection of beers and spirit

fault of the hotel but could not get downstairs a couple of mornings as there was a tour group of kids in both lifts pressing all the buttons and stopping on every floor

room service available after midnight, but thats not a big issue.

when they learned our kids were upset that the w5 museum was closed, they gave them a box of chocolates and made the

in the room as to what room service can be availed of would handy

breakfast was very good. wifi also.

early check in wasn't an issue

all good - maybe a little more room service choice would be nice.

very slow wifi

good gym on site

couldn t get room service after certain hours, i m not sure if this was covid related or the hotel policy all

reasonably good gym hotel

very spacious room & very clean. nice bar area, good breakfast and dinner. excellent parking.

music in the bar was good

is a lovely hotel, cosy bar and restaurant serving lovely food, we had a great stay and josh at reception could not have

nice rooms. nice bar and restaurant

place to stay, very clean, very friendly staff and a lovely bar and restaurant with excellent food

a very warm welcome from staff on reception and within the bar and dining room (katie was especially lovely and very attentive)

breakfast was tasty

staff, early check in an late check out

the food was amazing and there was a really good selection for both breakfast and dinner

the bar was cozy and the food was delicious

breakfast perfect and always freshly prepared

friendly staff, delicious breakfast, and very comfortable beds

received by one employee, i believe his name was michael, very kind, gave us the option for a late check out without extra charge

breakfast was delicious with a large variety of choices

only thing confusing was there was no bin or designated place for breakfast dishes

wifi poor if at all

about 6 ev charging points are available - 2 are 11kw, the others are 7kw

ample parking, great restaurant

modern, clean and loads of parking

wifi dropped signal occasionally dropped

family - very accomodating when my son rang and asked for an early check in for very personal

for personal reasons we requested early check in which was adhered

the late night bar staff was very curt made me feel very unwelcome

i ate a pizza for dinner which was delicious and a beautiful breakfast bar with cook to order food that was piping hot

friendly staff, fantastic breakfast and the hotel bar was brilliant.

that the wifi didn't work in our room

i is quiet relaxing gym classes with beautiful manicured grounds

love the gym spa and pool

the drawing rooms and lounge area of the bar was

also i couldn t see an option in room service for strawberries or drinks

a pen or pencil would have been handy to fill in the room service

breakfast lovely . all staff lovely

breakfast was really good too

great breakfast

dinners a little expensive and charge for room service

the guinness was lovely in the bar which was downstairs

very good restaurant on the second floor .locals in bar very friendly

access to room via busy 'snug' bar and steep staircase

welcoming place - with a great bar & very friendly staff

cosy room very private excellent staff handy to the bar and shop across the road private parking excellent throughout

wifi was poor at night.

comfy clean room friendly staff good parking will be back

breakfast starts at 730am

great parking

bar food is great

gym was great staff were amazing my partner is blind and the couldn't do enough for him very

needed an early check in which they kindly accomodated, though i was given a room with 3 single beds instead

great breakfast, room service first class. clean rooms

lovely hotel, nice and cozy rooms, good english breakfast, parking places

was very clean and bed was so comfortable, breakfast was nice, not and fresh, and the bar was great

staff are lovely and very accommodating, went above and beyond for us, upgrading to ensure early check in

and breakfast is great

my room is always exceptionally clean and the wifi connection is very strong

better wifi, but it was adequate.

wonderful staff members and management it was an absolute pleasure staying with my husband and kids

to hire bikes in rostrevor, but due to kids age we were advised to travel to castlewellan as the tracks were more age appropriate there

room was great as was the breakfast

fantastic place to stay, paul behind the bar is some turn.

fab breakfast

the bar was very friendly with live music

staff were fabulous and really friendly. bar really cosy and food excellent.

the bar downstairs was nice and there was music for the

very nice bar on the ground floor

food was amazing, the room was smart, clean and cozy, there was a beautiful view of omeath, the bar was lovely and had a live band playing, our stay was perfect

friendly and helpful to the lady that checked us in to the lady that served us breakfast and the bar staff was very friendly and helpful plus the food was deliciousud83dude0awe will be back

but it also meant you got the spa

we ended up ordering room service and were charged 7 for a cheese board which constisted of a few grapes, 2 thin lines

bar food was amazing as was breakfast

beautiful spa and gardens

from our greeting at reception, the room, the food, the bar and leaving the hotel as well

parking facilities good be a bit more secure and spacious

buffet -lack of choice of cereals for kids,no porridge,selection of breads poor,bacon

excellent hotel in every respect in town centre kilkeel. superb breakfast

special mention for mario from the bar who went over and above to provide us with food long after the kitchen had closed

not great for kids / older family members rooms were basic for the price