breakfast was superb - staff all very friendly felt very welcome and really enjoyed my stay - would

though i arrived late, he managed to get someone to stay on in the kitchen so i could eat

arrived in for dinner at about 7:45 on the 2nd night and the kitchen had already closed which was a bit disappointing

were incredibly friendly, had a great bar there as well

kids absolutely loved staying there

parking was very convenient

location was very easy to find, good parking and the whole place was tranquil and peaceful

breakfast was superb

the breakfast was incredible with some of their own home grown

the breakfast was just delicious and bread was home made yummy and thanks again for wifi coz our wasn't working we be back was

great bar downstairs with live music

or don t put us directly above it, and out of courtesy warn people terrible wifi

wifi was slow

nice big clean rooms and bathroom.staff, bar. good location and plenty of parking

wifi doesnt work

the food was good too and the gym and pool were

the restaurant did not state anywhere online that the kids menu was a buffet, my daughter did not like any of the food options

easy parking

and family friendly hotel with a lovely restaurant, i was gutted i didn't get to try the spa or pool as my daughter was sick but will definitely stay again in the

t much) was really rude and did make us feel a little uncomfortable whilst eating are breakfast

loved the room size and the bfast and late check out time

family friendly and having the kids play room ideal

are staying in this hotel regularly, lovely room, very nice food and kids love swimming pool

i waited and saw staff enter and leave the kitchen but no plates were brought out

our room wasn t ready on time, we had tried to request an early check in at around 1-2p

rooms are nicely done and access to the huge communal kitchen meant we could have a nice home cooked breakfast and were able to order in a takeaway too

the shared kitchen was immaculately clean with all the equipment needed, the outside space was great

decorated and spotlessly clean every amenity possible with a large shared kitchen diner and rear garden

loved the court yard and the communal kitchen space nice touch

nothing. it was genuinely excellent. kitchen downstairs was also lovely.

quiet room and hotel was in convenient location with free parking

breakfast, staff and room. everything could not have been bettered.

the food was excellent and staff at front desk, bar areas and housekeeping go the extra mile

friendly bar staff

poor wifi,very friendly staff,central location.evening food excellent and good value for money.

wifi didnt work at all in our room, it was losing signal all the time

staff in reception but particularly the bar were delightful

great parking despite the hotel being very busy

i didn't want to go sit in my room to eat a room service sandwich

wifi poor if at all

kids in the bar area of an evening during meal time

were at far end of building)

when we ordered room service the following morning we were expecting fresh coffee as it was stated on the menu but

wifi was poor

a great welcome from grace in reception, warm and cosy bar with quick service even though they were busy as a world cup match was playing

maybe the wifi connection

they don t charge for parking - even though it was open week and seemed like everyone was trying to charge double for

clean room, comfy bed and private parking

parking available and very handy for the town

and with off road parking as well highly recommended

location reception staff very friendly got a late check out free rooms very spacious and

late check out cheap parking

lost part of my laundry through their

there was a trolley for the laundry on the landing which was causing an obstruction in getting to the room

lovely breakfast, friendly staff, easy coded access.

other residents very noisy kids shouting banging doors

the rooms were easily accessible, everywhere was clean and the breakfast spread was lovely

continental breakfast

08 and was charged a late check out fee

wifi was very hit and miss in the room

became to hot had no control over heating heating lamps outside didn't work dirty outside lots of kids hanging

travelled solo with my 2 small kids and the staff couldn't do more for us and were absolutely amazing

like the fact that wifi was a completely open public network and thus would not want to use for anything with logins

room had free upgrade to suite which was appreciated- great breakfast- food in bar was excellent too

the breakfast served to the room was freshly cooked, delicious and ample

day before cereal for kids to be brought to room at 7

day before cereal for kids to be brought to room at 7

book/binder for information on the accommodations

slamming door outside of my room on the fire escape that the accommodation staff used to move out laundry skips every few minutes for the hour or so that i was in the room on saturday afternoon

early check in and late check out available depends on

reception arranged early check in which was appreciated

clean, tidy excellent breakfast ,adequate gym and excellent staff.

the sofa bed pulled out for our 2 kids there was very little room but we were only there to sleep

wife and i and two kids stayed last night

have been more welcoming to our group from ringing taxis for us and arranging a late check out/early check in

staff could not have been more welcoming to our group from ringing taxis for us and arranging a late check out/early check in

com prior to arrival and was able to take advantage of the early check in

no breakfast were going to charge £25 for early check in

the bar area i did not use or dine in however it did look nice and inviting, if i had the opportunity

the beds were so comfortable and the breakfast was delicious

great friendly staff, bar and food

bar staff in the bar were really friendly and knowledgable of the area

the breakfast was excellent with everything you could wish for

they also had laundry service

car park was full the second night son had to park about 10 minutes walk away. wifi was patchy.

parking wasn t an issue and i was able to walk to plenty nice restaurants around on the main road

parking was available

room we had was not available due to an electricity fault but we were afforded a free early check in and received a partial refund

location, very nice ambience, lovely rooms and the bar is a must go visit

the bar is just so picturesque & great staff

loved the bar & bar food was really good too

also the bar and the restaurant are just so beautiful and great food/drinks

the bar and dining area is gorgeous and the function are is lovely

the bar downstairs was awesome. staff was great. the room was very nice and in great location.

asked for early check in but none available.no problems though.

big room, cool decor, liked the beanbag window seat. accommodating with early check in

although we were in a room above the bar the noise was minimal

beer on arrival and late check out

early check in wasn't an issue

came here with me three kids age three and under and loved my experience here

cleanliness wifi was ok the room is big and furnished in a modern style

breakfast was the best breakfast me and my husband has ever had

they let a kids smoke and drink in the smoking area and also let non residents in after 12

breakfast a bit hotter but still good

extra fans in the rooms,room service was very pricy for our breakfast to be brought to our room after paying nearly 20

wifi was virtually non-existent

service, ordered room service which was free of charge and arrived in minutes

wifi was not great

10min walk to city center - also very close to the botanic stop, if you arrive by train - wifi ok - the hotel is linked to good

i look forward to returning with my kids

maybe try adding pancakes to breakfast menu, for kids and adults

the pool table was good fun with the kids

gave us an early check in at 8am instead of 2pm in the afternoon so we didnt have to wait

toiletries other than a small bar of soap and towels provided, and no drinks facilities in the room; however, there are drinks

the bar area had a feel good

lovely staff rooms clean bed so comfy loved how you can get room service

organised an early check in as we were going to a family wedding

wifi was alright

incredibly well run pool, steam and sauna with gym -- and a comfortable friendly hotel attached

ak)

early check in, amazing staff. great hotel!

friendly staff who made extra effort with the kids

wifi was quite poor

lovely breakfast, bar food and restaurant very good quality, nice spacious rooms, staff are very good and

loved the modern style bar and front area

breakfast included in the rate was a major decision point for me trying this new hotel

the games downstairs were a bonus with the kids

vegetarian food selection, both at dinner and breakfast.

comfortable, gorgeous plush decor bar had a really nice vibe, really appreciated the 24hour snack and drinks fridge super fast check

room was charming, the beds comfortable, the breakfast varied and delicious, and the whole property homey and welcoming

friendly staff, delicious breakfast, and very comfortable beds

breakfast was very good with good number of options to choose from

received by one employee, i believe his name was michael, very kind, gave us the option for a late check out without extra charge

the location was great, rooms were clean, warm & spacious and the breakfast offered was lovely.

one small point and it's not really a dislike : the lighting around the bar and seating area could be toned down a bit in the evenings, to enhance a more relaxed mood

kids were well looked after & the breakfast was lovely

the kids loved the complimentary treats from the onsite starbucks

ry important kid) voucher which my kids really enjoyed and looking forward to it

she also help to activate the gym card so we can use the

the breakfast

observatory bar on 23rd floor will immediately get you into holiday mode

the only downside really is the 10 charge everytime you order room service.

long and short of it is if u have kids or just want sleep don t stay here

allow casting from phone to tv via wifi. this would be the only thing

free wifi reception was excellent

the price of the room service pizza, the pizza was tiny

because there is no parking at the hotel, it cost 20 euros for overnight parking, secondly the bar staff are poorly trained, they are extremely nice and helpful but when i order a pint of

rooms were excellent, breakfast was great, location ideal

welcome, very nice reception area, got an early check in, the room was perfect nice and roomy, lovely shower and bathroom so clean, the bed

which was amazing, the staff were friendly too and another bonus of our stay was if we wanted late check out it was only 10 pounds until 2pm which was awesome

comfortable, allowed slightly early check in

very helpful and accommodating staff from our early check in to booking our taxi to airport, they were wonderful

early check in

late check out though i think this could have been considered free of charge

no gym or fitness room.

from 8 am to 8,20 am none stop,which i reported to reception on 2 occasions they took £20 of my late check out

all while dragging two small kids around and baggage

early check in. rooms nice and comfy. staff friendly

gym facilities are poor no sauna or swimming pool

beautiful hotel with a lovely upstairs bar and excellent service. ud83dude00

great selection and quality for breakfast we really enjoyed it

bar did not have music on wednesday night and the food was not available at 10pm but it said on the

breakfast at a reasonable price, nice bar and great bar food, great location in the heart of

was first time in a long time me and my wife had a night away from the kids and the europa and our room surpassed everything

we were also able to go have early check in and bags stored which was a brilliant feature for us

everything is extra charged for: luggage storage, mineral water, early or late check out or even cleaning your room and replace your towels

they offer early check in for a price

staff friendly free wifi shower hot and with shower gel provided early check in £20 from 12 late check out £15 by

staffs (kevin is very cooperative), transparency to deal like room service, late check out fees

excellent view and good room service

dinner menu and also wouldn’t do kids portions of spud dinners and not much on the menu the breakfast was fab

was hit and miss, no ability to cast from device which would have been good when travelling with kids

also as it was christmas i was told there was no room service for meals apart from breakfast, and as there was no fridge to store room food bought

i stayed there with my two kids

minus the kids

above and beyond to make our stay for my 30th birthday so relaxed and enjoyable with our 2 young kids

saturday night wouldn’t be ideal for those with young kids

facilitated early check in for us heading to a wedding

lively outdoor dining, indoor restaurant and music and bar on the roof

it would be nice if there were bathrobes. the room service was overly priced for what you got.

the location the staff the architecture the shower was nice and hot good wifi

at the heart of belfast was brilliant, easy walking distance to titanic experience and w5 for the kids, rest of town also easy to get

attempted to order room service but no answer on both room service and reception

was also expecting a more equipped gym but i guess with the space available it was not

great location, quiet, comfy bed, early check in

breakfast was fantastic and a great variety of foods and drinks in the buffet so well worth the

the early check in and late check out. reception staff were wonderful and really helpful

location, price and breakfast

it was fab staff very friendly and helpful great breakfast great location and lovely room

the breakfast was very good. especially rashers were one of the best i have ever had.

i didn’t go to the bar but there’s a really nice bar and i guess food service

is in an amazing location for nightlife, room was very spacious and well decorated, bar was lovely as well

is noisy as opposite a very popular bar with live music but do provide you with ear plugs and this didn’t bother

great location, lively bar fantastic night's sleep. would stay again

staff are lovely. room was very clean. so comfortable. bar and music was brilliant.

at reception where fantastic and so welcoming, the bar and restaurant staff where also amazing

however, despite requesting a river view, i was allocated a room near the gym and outside toilets, which resulted in considerable noise

staff were very friendly and helpful - especially the bar staff working the friday night

very slow wifi

t windows did not open)

first night it was a bit noisy as our room was in the middle of a group of kids where we're knocking their doors every 5 minutes, making noises and talking too loud at 2am

wifi was down.

never stayed there with my kids and found the rooms on other sides very noisy and the corridor at a certain time rowdy also

when they learned our kids were upset that the w5 museum was closed, they gave them a box of chocolates and made the

fault of the hotel but could not get downstairs a couple of mornings as there was a tour group of kids in both lifts pressing all the buttons and stopping on every floor

breakfast was first class they had a great variety to chose from .

time and the kitchen staff was just lovely, they made us some pizzas anyway and we went to the bar for drinks, they had a live band which just added to the amazing atmosphere and had a great

was not the right hotel for us and my kids

excellent hotel in every respect in town centre kilkeel. superb breakfast

it was close to the beach and kids play park

stairs only and felt uncomfortable in dining area with our kids

the bar was very friendly with live music

great bar and one of the best pints of guinness i've ever had

fantastic place to stay, paul behind the bar is some turn.

wonderful stay here with our 10 and 12 year old kids

breakfast starts at 730am

good parking.. clean.. good value and friendly staff.

comfy clean room friendly staff good parking will be back

quiet and clean, easy parking. breakfast bar was excellent.

no residents bar or entertainment

friendly and helpful to the lady that checked us in to the lady that served us breakfast and the bar staff was very friendly and helpful plus the food was deliciousud83dude0awe will be back

staff were fabulous and really friendly. bar really cosy and food excellent.

very nice bar on the ground floor

great food in restaurant and great atmosphere in the bar after

the bar downstairs was nice and there was music for the

staff were outstanding,place was brilliant, kids loved the pool and mummy loved the bar , food was gorgeous,will be back

was very clean and bed was so comfortable, breakfast was nice, not and fresh, and the bar was great

was lots of kids at the pool which is fine but should not be in the jacuzzi

lovely hotel , nice big room and very comfortable. great pool for the kids. very clean hotel .

night room service wasn't available despite being stated in the book

great food with room service

kids meals were extremely small for rhe price

reception staff were brilliant, especially the lady with short blonde hair the bar staff was fast and friendly

kids meals were extremely small for rhe price

everywhere was exceptionally clean and the breakfast was freshly prepared -hot and tasty

dining chairs in the bar bistro were awkward for eating in a comfortable position

chose killeavy castle for a relaxing night away without our kids and it didn t disappoint

i see some other reviewers complained about the size of the spa pool area - yes it is small but it think we chose a good quite day to attend as it was only us and

but it also meant you got the spa

beautiful spa and gardens