laundry machine and vending machine definitely adds to it

filthy, everything was broken, no change for laundry

the washers in the laundry room didn’t work.

that i was able to wash and dry a load of laundry for 1

what was a lot worse was that staff was talking loudly in the corridor and at the laundry room adjacent to our room; laundry room also had a squeaky door - kept us from sleeping -

there was no staff on for room service at all and we had to search for somewhere to

they advertise breakfast buffet was not impressed

breakfast was most enjoyable and the staff gave me my deposit back

great breakfast

they did have breakfast, but dunkin was also right around the block, and the wifi works for what ya really need it to

love the open kitchen 24/7

the room, the decor, the kitchen access, it was overall a great experience and i will definitely be returning for leisure

great location. comfortable mattress. clean room. well stocked kitchen. i would stay here again.

i did not know the kitchen offerings, until after i purchased a bottle of wine.

location, lovely property and room and kitchen access with goodies, even for some gf options

the pool was very clean and relaxing

ke, where is it

they also have a small pool

one thing i didnt like was the pool was too small and not heated

parking

location parking availability and laundry

my husband and i went to the pool and spa at 9:30 at night there was a young couple had a speaker hooked up to there phone and the music ( the have laundry machine in the ground floor plenty barking areas the fitness center and spa was (*)love staying at this hotel however it states that there s a game room, a pool and a spa, however, there is no game room or a spa at this location (-)pool and spa closed, ran out of food at breakfast (-)my room was not made up the first morning and the pool/spa was out of commission.

room was big enough the restaurant was excellent the facility was wonderful

disappointed group of kids

treadmill in the gym area, room service trays from the evening were still laying out in the

loved the bisto bar in the lobby and the welcoming staff

the pool wasn’t in good standings and didn’t look clean enough to swim in.

pool could have been bigger.

& good access to the pool / gym

could have more choices for snake bar when the restaurant is closed.

the breakfast was delicious and the facilities such as pool and jacuzzi were enjoyable

booked king size one bedroom with kitchen

kept hitting my head on the kitchen cabinet while at the sink

the shower was fantastic the breakfast was solid, pool was nice

bed was comfortable, and it was nice having a kitchenette in the room

paid 250% for a spa tub room and the tub just spit out black gross stuff from the jets

the breakfast was wonderful, there wasn't nearly enough room to seat all of the people trying to eat

had a ressie at the bar and our spot was ready when we walked in

they do not have laundry room.

stayed in the king spa room it was terrific

the shuttle driver was very nice and super helpful the restaurant was booked at the time we needed to

room service was really good

was no breakfast available, except for room service with an added fee

from the moment i rang to book the restaurant before i arrived, to the staff offering a shuttle from the train station

desk was not forthcoming with info that would have made our stay more pleasant, like having a shuttle

breakfast was fine, waffles, cereal, juice, coffee

pillows, bed moved, bathroom door barely closed, fitness facility was poor

really convenient location, perfect breakfast to start the day and i really enjoyed using their fitness room

it had a spot to park with a trailer

breakfast was great!

check in excellent, managed an early check in

we were placed in a room that conjoins with the room next door, and we could hear kids screaming through bath time

loved breakfast only problem we had was our toilet would not flush. also loved the pool.

location to take the bar exam

pool room was chilly and the pool water even colder

check-in very clean, spacious room, comfortable bed good selection at free breakfast buffet, and very walkable

i asked breakfast cold me ask go to places for warm

breakfast was good, service was exceptional, and the room was very comfy.

i asked breakfast cold me ask go to places for warm

roomy, cozy, clean, quiet , nice breakfast. liked night light in bathroom.

the staff, our bedroom was great and so was the bed. breakfast was outstanding!!!!

was not very comfortable and the pool is tiny, not for laps but good for young kids to splash in

good breakfast, nice room

kids still got wet, little cold, but it’s winter time… breakfast- eggs were burning in warmup

requested an early check in and we knew we would be leaving early as well, and the manager worked at meeting our

front desk staff was very friendly, and the breakfast was exceptional

nice, quiet room. very clean. the breakfast bar was excellent. the location was convenient.

the breakfast

pleased with cookies @desk & variety of items at complementary breakfast

the hotel staff helpfulness, the cleanliness of the property, the location to the capitol and the breakfast

the gym was very nice

suitcases, the bed was comfortable, it was quiet, the shower pressure was good, and they have two ev chargers in the parking lot

cookies in the lobby were a hit with the kids and they were “best cookies they have ever had”

even the breakfast is so good - this is probably one of the best hampton inn i have stayed

had laundry facilities on the property the staff was scarce, but chelsea at the front desk was friendly

breakfast was pretty disappointing, i usually stay at the hampton inn and their breakfast has eggs

could have have water or juice available at breakfast

lots of variety for breakfast, staff were great, room was perfect

breakfast was great and there were many options

free breakfast and bar area. comfortable rooms

we took a shuttle to dinner, the driver was great, friendly and prompt

big spacious room with kitchen. good breakfast. laundry facilities. very comfortable and quiet.

pool, jacuzzi camp fire, grills, work area, basketball court, computer area, laundry room and breakfast was great

oh you can't forgot about the shuttle van

location, spacious and clean,good facilities (gym and pool),nice breakfast

breakfast is a bit boring but sufficient

hotel, incredibly friendly and helpful staff given the complexity of my booking, good gym, good room size

the pool and the size of the room

it’s a top notch facility with excellent location and a great pool and breakfast.

clean and spacious ! pool was super clean breakfast was yummy

stay place was very clean and the pool was open ud83eudd17so that was a+ in my book cause now my kids had something to do

overall, the kids enjoyed

was across from the guest laundry room, heavy traffic during the night, a lot of people wandering the

only laundry dryer is not working

the pool is small but my kids enjoy it nonetheless, they were the only one swimming when we were there

the spa tub

spa tub nozzles kept falling out

specifically rented room for spa tub which was non- functional

they have a laundry room and a workout room

there is a broken laundry chute directly across the hall and the door was broken

they have a small gym as well

room was disgusting hallways stunk of cigarette smoke. couldn’t access the laundry room

laundry room out of order.

pool area needs work

staff went out of their way to offer us an early check in when we arrived too early

the room was clean and modern. the exercise room and pool are was great.

the indoor pool being in use

all fine, no real complaints. bar and dinner was excellent.

free airport shuttle & free breakfast, location

breakfast has plenty of choices

shuttle service

they allowed us to change our arrival date at no charge and gave us a poolside room for the kids

loud kids running and screaming through the halls

plenty of protocols were in place to avoid spreading covid and we could even reserve the pool if we wanted some time to swim

was well situated nice pool and gym

to covid, pool and fitness room hours are temporarily limited

the breakfast options were plentiful, the hot breakfast items like sausage and eggs were cold

great value for the price indoor pool and breakfast

kind staff!! good breakfast!!

nice location & great airport shuttle service.

chose this hotel specifically for the free airport shuttle

to leave car at hampton inn and take shuttle to airport

morning breakfast was good too

room kinda small really just enough to fit me my wife and my 2 kids, price are great, no breakfast come with your booking, offerall it's

and in need of renovation badly, looks like this hotel's housing people on welfare- big group of kids playing outside the front of the hotel when we first arrived

no channels for the kids

tub and bathroom - we ended up putting a towel down as there was no drain cover and the kids could stick their hands down - and was not very 'pleasant' looking in there

one of my kids slept in his car the first night because the mattress was severely stained, no discount

room was way nicer than expected and the breakfast was great

thekufs loved the pool

breakfast really good and the beds are very clean

is so perfect the kitchen the living room the bedroom and the shower

the complimentary breakfast was great

pool is tiny

also, there was a very loud performer in thd bar whose music could be heard inside my room

gym had updated equipment, excellent free weights/kettle bells, and stretching area

hotel is very clean. had drinks and food at their bar which was nice.

nice that the hotel had a gym and a pool

wife and i liked the shuttle services

very clean facilities, including pool and fitness center. lounge and bar space were nice.

hotel shuttle to airport the next morning was fast and easy

my kids were extremely upset the pool was closed

great hotel with pool and fire pit.

the pool and hot tub was fun

spacious a guest laundry plus an excellent breakfast

some details in the gym could be looked at to do small maintenance on all the equipment to make sure each machine is

if if had another day i would have stayed again just to let the kids swim and play

thought there was a shuttle to the airport but was told that they cannot keep cars in the parking lot

the free breakfast was good too

room was clean with a comfortable bed, spacious lounge area and bathroom, and well appointed kitchen

the breakfast wasn’t great. stuff ran out quickly and there wasn’t a great selection.

kitchen in room

gym

stayed before the flight and eric took care of us. needed shuttle at 3:30am they were awesome.

they do have extended parking and shuttle service

kids trying to make echo sounds, banquet tables being set up, brunches etc

room service was quick & food delicious.

also could have room service staff little more organized i order a english muffin with my order for breakfast never

the bar and restaurant were closed. understandable under the current circumstances.

great location. top line registration staff. very good small bar and café.

gym and reception is nice

only thing i did not like is the fact that the hotel's location was a bif far from the ny bar exam

ability to get breakfast at either the coffee bar in the hotel or the restaurant was a plus

there and the 2nd night the pool was not even open due to a chemical imbalance, and the 3 young kids could not go swimming

very clean, staff was very friendly, fun game area off lobby, good breakfast options, large rooms

the property is also clean, well maintained and the simple yet filling breakfast was awesome

clean hotel awesome pool great patio to grill on and basketball court

very good for the kids

loved the pool table and basketball court

the pool water was too cold. and needed to be cleaned.

of family's showed up with lots of kids

always screaming kids

) they had coloring and activity pages for the kids to color

said it had a breakfast and all it was was a granola bar and i had to get some orange juice out of machine and it was brown was a waste of

laundry beads scattered behind bed and night stand air conditioner didn't work went to go buy

the gym, breakfast, everything is non-existent

nothing worked the pool, laundry, or fitness center.

hotel actively under renovations....no pool, hot tub or gym access

bathroom was not 100% clean, bathtub drain did not function (making it a challenge to bathe the kids) and the bathtub needs to be re-caulked

laundry from previous guests in room

great staff, breakfast delightful, room very good

in the room saying she see 3 men and me going in the room when it was 2 my man and brother and 4 kids she never said anything about the kids i would never stay here again

laundry on site

breakfast end to early

hotel was very clean and the kids loved swimming in the pool

pool and hot tub were operational but the jets didn’t work and a note said they were being worked

very clean, great breakfast, great room

breakfast like always, beds really comfortable nice tv

the price and continental breakfast

the breakfast was decent-bagels, fruit, cereal, juice, milk, coffee

price and continental breakfast

4 breakfast

pet-friendly, good breakfast offered. comfortable beds. clean, etc.

they also have continental breakfast

the guest laundry was gross

screaming i’m so drunk and the people at the front desk act like they knew nothing about it my kids couldn’t go swimming for two days of our stay we couldn’t comfortably get rest because

i like that they had a pool. i like how they had a gym. i liked that they give you breakfast.

very friendly staffs,breakfast was very satisfying,overall very nice

breakfast was fair

regarding breakfast, the sitting are is small, not a lot of variety to chose from....okay

staff, room, food, pool

convenient location. good value. master suite was very roomy. quiet.fiyness center a d pool

breakfast (for continental) was very fresh and tasty, didn’t try the coffee though, i opted for

was a nice grill and bar sharing the same parking lot as the hotel

hotel shares a parking lot with a busy bar that is open until 4 am

spa bath

the spa bath

very kind staff, spa tub was absolutely amazing. also wonderful diner near area.

the spa tub was great - although i had to clean it.

the spa tub was very nice. size of the room was nice.

excellent. it was so close to the airport . loved the shuttle. it was very convenient.

great pool for kids and adults too, excellent location to get to saratoga without the hefty price tag

clean, near airport, pool, and gym.

proximity to albany airport, free on demand shuttle, complimentary breakfast.

clean, near airport, pool, and gym.

if there were a hot tub we would have used it. alas, there was only the pool and gym.

no breakfast available location excellent

the shuttle driver at 5:30 am was amazingly upbeat and helpful for the time of morning

i was too exhausted to take advantage of the amenities like the indoor pool/spa and small fitness area but both looked great

the amenities were beyond what we expected, including a full bar and restaurant

they took many of the prime parking spots in front of the main entrance when i believe it would be

complimentary breakfast was excellent compared to most

pool was not working, a main reason we chose this one

fitness center and pool area was clean

breakfast was always great

excelent personal, nice pool and jacuzzi, perfect location. clean, beautiful and comfortable

there, nice living area with couch bed and tv, hot tub and pool, nice staff and lobby, great free breakfast

was not any real breakfast

there's also a nice indoor pool for the kiddos and a modest fitness center (there's a planet fitness about a mile away that

with a nice chair, great big tv in there, nice living area with couch bed and tv, hot tub and pool, nice staff and lobby, great free breakfast

high quality for a budget hotel: safe, clean, bright, well-maintained rooms, quality beds, nice breakfast offerings

plastic utensils supplied for the continental breakfast are useless they bend cutting the toaster waffle

not much of a breakfast

very clean - comfy bed - nice mini breakfast (even decaf

breakfast service room was well stocked and waffle maker/fixings and hard boiled eggs and coffee

“kitchen” had no plates, silverware, cooking tools, no pots or pans

i didn’t have to go far for breakfast.

complimentary breakfast had great options cereal oatmeal waffles yogurt fresh fruit variety of juices

the room was upgraded which was a pleasant surprise. breakfast in the morning was delicious

there was also a full kitchen

not much to choose from for breakfast.

breakfast could be better

the breakfast sucked wasn’t worth it

breakfast was not really desirable, only dry cereal most days

need a continental breakfast

free airport shuttle was a huge plus after a long day of travel!

breakfast was not good,came in a sad frozen packets

breakfast time too short

fact that the pool was actually functional when i had booked at another hotel they let me check in and then said

i loved their pool, but water was too cold

the kitchen really helped make our stay comfortable and easy

pool was fabulous

booked this hotel for family getaway but my kids was unable to use the swimming pool and room wasn't clean daily (had to request for cleaning)

rooms are huge- lounge area with a couch and tv, full kitchen, and a separate bedroom and bathroom

pool needed to be cleaned up a bit

the shuttle driver, even made sure there was breakfast for me available & we left @ 4am

bed was comfortable. they had wifi

everything was good except bagged breakfast

they even had pre bagged breakfast

never saw any actual cleaning staff

the pool was small but met the need

great breakfast

their pool is well kept & clean

the staff, the pool, the out door patio with grill and fire pit......everything.

breakfast was delicious. nice choices. the dining room was convenient.

staff was pleasant and kind; gym pretty good; the spinach-egg crustless quiche

allowed early check in

to room i booked said king with 2 sofas, only a king was there, and no 2 sofas so no place for kids to sleep had to get a roll away bed that you could feel the bar on it so took matress off it

breakfast

we were pleased with the location. the staff, breakfast, and room comfort.

wish the gym was a bit bigger.

the front desk lady was super friendly and nice, she interacted with my kids when they talked to her too

wanted to go swimming but the pool and hot spa looked murky and uninviting

frustrated that we chose this properly for having a airport shuttle and shuttle was not available for pick up

parking was also a plus

the breakfast is better than average. espresso available! and great staff!

was embarrassed to bring my mom to a hotel where the halls were lined with dirty laundry bins

nice large lobby to hang out, laundry room, room was nice, beds & pillows were very comfy

breakfast was great,beautiful hotel!!!

didn’t like paper plates and plastic knifes for breakfast

piles of dirty laundry in front of the bedrooms doors, in the halways

clean, friendly staff, and the gym was clean. close to my work conference.

lovely that we were close to the laundry, on the first floor, and close to the restaurant.

gym for my 17-year-old son to use was appreciated

location, gym, laundry, new property

friendly, helpful staff. great breakfast. generally quiet.

there were a bunch of young kids running and yelling up and down the halls and they would sit right outside our room on the

gym , pool

some monitoring of the pool that got a little out of hand with unsupervised kids

location is great, room was clean, staff was super friendly and full breakfast is back.

great pool

noisy kids running up and down the hallways til midnight

clean room. nice staff. great free breakfast. free wi-fi. nice pool and gym.

missed the wonderful breakfast they always have, but understand why it isn't possible during covid

gym was too small

the whole parking near restaurant was full local people occupied it

i loved the gym and comfortable beds.

fi access, phone number for the restaurant) so i had to text reception multiple times to find out

nice quiet hotel with wifi, fridge , microwave , outdoor pool, and a warm breakfast.

breakfast was great, clean rooms, people were nice at the desk.

very nice indoor pool that’s heated and the staff were very professional and helpful

the resturant, pool, gym all right there

i ordered from recovery bar was incorrect

my kids loved the pool

have like pool/gym to be open, but with covid, actually ok it was appropriately closed

a most welcoming grand old mansion, a glimpse into the past, while she serves up a individualized breakfast with all the trimmings

breakfast was delicious, even though we only attended one breakfast out of our two mornings, we

tina, the hostess is very accommodating, and provided a wonderful, customized breakfast

breakfast cooked to order

breakfast was great

a hot breakfast

breakfast couls be a little better but still was ok

facility was very comfortable and we enjoyed the pool and fitness room

didn't really eat breakfast

the pool and fitness area were very nice

i love the channel set up internet access and the fitness gym had all the equipment that was needed the view in the room where i stayed in the access in and

breakfast good. much variety.

it had continental breakfast.

dog fee no gym

has a gym

sausage for breakfast was terrible like rubber

the breakfast was delicious with lots of variety and kept well stocked

friendly staff, the breakfast buffet was good, and the location was right where i needed it to be

the breakfast is amazing and the pool is awesome the room is clean! easy to check in and out

i also enjoyed the pool

i wish they had a pool.

very spacious

the spa tub was awesome

wish breakfast included a bit more, like yogurt and raw fruits.

nice breakfast also

it wasn't included, didn't want to spend that much on breakfast.

i was hoping to entertain several of my employees after we checked in but found out the bar and food would not open till 5pm

pool was great and the service was outstanding

steve the bar tender and our waiter (forgot name) were incredibly sweet and helpful

modern gym

loved the location to the rivers casino, and proctors

amazing breakfast buffet included, so many options and a very large dining area

mesmerica 360°, duke's restaurant & casino

breakfast was great. great location

i needed an early check in for this stay and they were extremely helpful and willing to assist

clean, safe location near everything. enjoyed the pool and restaurant.

spa tub location cleanliness very nice staff

super clean and loved that we had access to the mall! pool and hot tub were very nice!

have pool, spa, fitness, laundry

attached to the mall, very clean and new looking, pool and hot tub

i ended up moving to a hotel down the street that offered a water view and nice coffee bar and breakfast for less money

no bar on site.

the location to the casino and other spots in the city.

were attending an event at rivers casino and it was located a short walk away

only thing i thought might be a good recommendation is to have a shuttle to the casino.

the pool closed from 10:30 am till 1:00 pm

nice pool and hot tub. breakfast was good also

it's marvelous swimming pool, and a great staff. good breakfast too.

friendly staff, good amenities, excellent breakfast choices. love the pancake machine!

the breakfast was excellent and a lot of variety

great pool, gym

d smells

clean, had room service till 12 am, in an area with so many restaurants

we had to go to the gym to get water

kids were excited to use the pool but were disappointed when it was cold

that the bed and pillows were comfy. friendly staff. nice bar inside the lobby.

very clean and modernized, good bar and restaurant

clean, great gym, safe well lit parking lot.

we were not warned that the gym was closed.

the gym was great and useful

the woman that was attending the breakfast that morning was very kind and thoughtful

breakfast area clean and woman working was on top of everything including help when i didn't know

breakfast was excellent,saved us time we didn’t have to go out in foul weather.there

breakfast was very good,and the place was clean and all the food was hot, and that's very important

pool was warm and clean.

laundry

laundry room was decent

breakfast was good

everyone and everything. everyone was so kind and polite. breakfast was yummy.

breakfast could be better

breakfast was so delicious, and so many choices

xl suite that consists: 1 king room with 2 queen room with living quarters and pull out couch w/ kitchenette and two full bath

loud in the pool with lots of people, wished it opened up to the outside.

the room was spacious, comes with breakfast buffet included, the swimming pool was excellent, and the amenities were great overall

location was convenient, comfortable and spacious rooms, the staff friendly and the gym adequate

the indoor pool was small but it was just enough to enjoy on a day with nothing planned

friendly staff, room and facility was very clean, breakfast was delicious

great location, room was very clean, breakfast had a nice selection.

it was clean and comfortable and the breakfast was great and the pool was so clean

clean, front desk was friendly. breakfast was good

pool hot tub clean room everything you need to cook a meal and be comfortable

breakfast was hearty and very enjoyable

clean, quiet, great breakfast and pet friendly!

even the woman at breakfast was cheerful and helpful

breakfast could have been better. same food each day. the bread and yogurt were not good.

great gym also

breakfast was much better than i expected

the children were running wild and it seemed that they expected the hotel staff to babysit the kids

better breakfast- fruit looks old n rotten

clean, well maintained and a nice breakfast

the facility was exceptionally clean, and the pool and hot tub areas were well-maintained

the indoor pool, sauna, the workout area.

everything we needed and the kids loved the pool

breakfast was a short selection yet satisfying with many different options to choose from and i

had a fabulous breakfast!!