pool and gardens were lovely and clean. food was fantastic.

in is late in the day at 4pm , the use of spa facilities such as pool and sauna are charged at 20 pp, no

wifi is beyond awful, they should really do something with it, it was super patchy in our room and

breakfast

very comfortable beds well attended and kept great with kids to have kitchen facilities in room helpful staff

lovely hotel really stylish amazing swimming pool

spacious with added luxuries such as the lighting, the staff were very friendly and helpful, the breakfast was

the room, pool, spa and food all excellent

there is very beautiful pool area that looks very clean and well maintained

coffee machine at breakfast was very

next to reception, you ll find a laundry room, an atm, luggage storage, and tour agency representatives

we loved the animal and the water park

no kids play area near restaurant/bar

kids are well looked after by animators, and there are several playgrounds, mini-zoo, mini-shop and

choice of drink in all inclusive offer our lounge was very comfortable and spotless clean mini bar was filled

stink was not nice oh and the spa was amazing staff so helpful and kind x brilliant gym great for kids with all

a); nice room with splendid view, excellent restaurant (both dinner+breakfast), nice gym

amazing golf courses are great and pools were sensational

pool was heated which was a bonus as weather just starting to warm up

the spa was the highlight!

kids area was one of the best we have been too

kids allowed in the spa

great facilities. stayed at the level and the pool area and bar was a great addition to the stay

kids allowed in the spa

i only had breakfast at the hotel, but it was excellent, anything that you could want for any national

no milk in the room with tea and coffee making facilities. self laundry area would be excellent.

pool facilities

amazing holidays with my kids!!! entertainment, facilities, room everything was just amazing!!!

buffet for dinner & breakfast had wonderful choices for kids & adults

buffet for dinner & breakfast had wonderful choices for kids & adults

the hotel had many amenities like, a gym/self laundry room, the swimming pool area was

there was a gym, a nice pool area and laundry

no atm available. laundry was expensive

stuff wasn't friendly at all , it felt like the place is dead , we forget our clothes in the laundry during the

the gym ( although it could be updated) the self laundry good selection of food

breakfast each morning was fantastic with a variety of options to choose from

free wifi a must is a walk to the lighthouse at the end of town el faro

& gym hotel, even though full board the spa was 20 euro's a day (gym free)

misleading information about the spa room on our arrival.

pool area, spacious room , nice restaurant, friendly bar stall, nice cool seating area outside

gym: with a lot of old machines, and only 4 weights of 1 kg each

breakfast good,choice ov continental and british lovely rooftop pool and tanning area with bar and food views

the evening meal was delicious and the breakfast was delicious too

there wasn't drinks facilities around the pool.

gym and condition of the pool were at best 2* not 4* broken tiles at the top of the stairs in pool

great breakfast and dinner.

it s local has a ok sized pool good cocktails entertainment friendly and helpful

pool area is slightly small so if i was there for longer would probably do for somewhere with a

wifi could be better

if anything, the wifi is difficult and weak.

only criticism would be the rooftop pool

loudnessof the bingo and music in the bar area after evening meal

nice splash pool and bar

staff great room lovely love the sofas in the bar lounge this is our 3rd stay

the breakfast was lovely lots of choice the staff were very helpful and friendly.

no bar or snacks at the pool

good value and nearly forgot wifi was very good and we were on the third floor

the main bar ceiling was leaking water and it was not marked as dangerous the front door was

food was cold,no bar at the pools,towels are like sandpaper

we did not stay for diner but breakfast was varied and plentiful

enjoyed breakfast, the bar and pool side area

swimming pool cramped in

and helpful staff especially ramon and his colleagues at recepcion, upstairs bar and

gym facilities opened at 8am

my kids love the food

it was like laundry room on top of my head with tumble dryers turning all the time

hotel nice view of the pool from room good choice of food for breakfast and was really nice food stayed here

only water avaialble so we went upstairs to bar to get some wine an djuice for kids

save and secure for kids

hospitality was amazing and entertainment at night was great the bar staff where fantastic my wee marieanna

property is situated in a great location , near to the benidorm palace and a selection of lovely bars and

room service, just a vending machine, had to pay for spa facilities,expected a little more from a 4

great pool area and playground for kids and a little soft play/ball park

excellent family hotel. kids were kept entertained every day.

kids and adult entertainment was organised every day which is amazing for a hotel

she with another member of staff searched the laundry before it left the hotel in the evening

the bonsai bar could do with more atmosphere maybe some chill out seats and tables and some candles

the hotel has a lot of pool spots which gives you a choice ti hide from other people and to sleep in calm

the gym was poorly equipped with the only weights machine broken

children loved the kids club

kids clubs & entertainment

had a little soccer pitch and trampolines for the kids

gym

excellent food choices in the buffet, always lovely & cool air conditioning throughout the hotel kids club was

not enough bar staff at night

do it yourself laundry which we were most appreciative of

excellent parking, staff were very good, laundry service was super fast very good

gym very old equipment

gym could do with update.. price of parking

owner let hundreds and hundreds of kids from a football tournament stay hence causing turmoil

it s to make some cash, and reduce their laundry bills

only small thing i would have liked was an iron in the room, but the hotel does offer laundry services which is

the breakfast was lovely

the room , bar , pool , food , staff

area nice reception space accessible disabled rooms connecting rooms 3 elevators stair access room service is

past experience of breakfast so gave it a miss.

nice bar and staff

excellent value for money. great central location. wifi good and free. british tv channels.

location fantastic, no rush for sunbeds around the pool, staff were very friendly and helpful

good equipped gym

rooms very comfortable (bed and pillows) swimming pool and area around pool excellent and clean

all staff at bar and restaurant were exceptional

paying for wifi and certainly disappointed could only use mobile phone or tablet and not have both connected

clean hotel, good facilities, especially the gym

very tired, and the tv is way too small, without many channels on it, we only got, two news, one kids, two bbc

fantastic staff that couldn't do enough (entertainment lady was amazing and on the go with the kids all day

the general areas around the hotel are in good order,the lounge area is huge and a well-stocked bar at the end

yes its small but had everything i needed for a good stay, nice little belcony always sunny,good wifi, nice

pool was to small but the beaches were very close

had only breakfast included but paid 12 for lunch and it was definitely worth it and only 5 minutes walk

cleanliness, great welcome from hotel, friendly staff, cheap drinks in the hotel bar well maintained

the swimming pool looked clean, it was smaller than i imagined from the photos but still adequate

only complaint is that the equipment in the gym needs to be updated with much more variety there are no weights

a tiny-tiny minus - unheated pool, as we stayed in november, it was rather cold to swim

hotel is a perfect choice for families with kids

restaurant, for not high extra cost (15 for adult and 10 for kid for a dinner) good playroom for kids inside

great breakfast

lack of sockets, no laundry service available.

is okay not enough variety of drink and all night life a good walk away when you have kids alot of high rise

nothing was great pool looked bigger on the website but it was ok

breakfast was excellent and location perfect

fabulous hotel, great friendly reception and breakfast was a great selection

had breakfast the following morning which had a great choice and plates and food

i night ideal location breakfast is excellent with a wide variety of choices.

air conditioning could have been more efficient, gym, elevators

the entertainment was good and varied the swimming pool area and solarium are lovely with nice sunbeds

just that can t smoke by the pool anymore but it is the same everywhere now it seems in spain.

great location, pleasant rooms. bar very pleasant and good prices. breakfast was good.

bar let me have hot water as don't drink

breakfast was good and the bar was also vey good

the wifi was excellent in room and the air conditioning was amazing !!

the hotel was spotless with excellent wifi

advertised at hotel gym, when arrived gym been removed

indoor heated pool close to

booked this hotel for the spa but was told this was extra

room was beyond our expectations. spa bath was great. very comfortable bed.

pool goes into shade by 4:30

was absolutely fantastic , room , food , everything , costs for room and laundry all perfect we had a small

hot breakfast choice (bacon and eggs) were kept in heated dishes but weren t hot enough.

and friendly staff, especially for dinner and breakfast

traditional spanish breakfast, egg and ham; something for everyone

beautifully decorated hotel with perfect pool area

massive room, good breakfast buffet style. reasonable bar prices

lovely little local tapas bar next to hotel

loungers on the roof top terrace they are all broken and dangerous to sit on as the hotel has a pool on the top

breakfast had lots of choice and prices in the bar very reasonable staff so friendly

worm reception, great people and fantastic breakfast

clean , tidy , good breakfast great location for the old town and staff were great.

the location was fantastic, the staff were very helpful, the breakfast was very good.

closer to old town but central enough to be a short walk to the beach and main prom - snack bar was ok but quite

clean and great pool

in the restaurant, you have to go to the bar and wait in line for a drink

been before but excellent location. love pool area and just what i m looking for

music. at pool a little loud

selection of breakfast items, good breakfast times for the buffet restaurant, freshly made eggs and omelette if

location couldn t have been any better. so much choice at breakfast.

superb breakfast, very nice food, lovely staff, perfect pool for kids and good entertiment during the day and

very hard small with a metal bar which lies right across your lower back

felt the bar staff (not all) were lacking on skills to mix cocktails to a suitable standard

the pool! beautiful pools, amazing staff and really helpful.

gym a little sparse

the hotel has two swimming pools, which are clean and not overly crowded - there are more swimmers only at

told or offered the wifi code at check in

nice bar area and although we didn t go in the pool, it looked fabulous

pool on level 7 perfect , had it all to ourselves

staff were really friendly & the room we had over looked the pool and it was lovely

later and had a superior room which had a lovely wrap around balcony with a lovely view of the pool

lovely breakfast buffet, pool area clean and tidy, all round good value

bar facilities were excellent and prices were very

for my room which were both met and the room was lovely with lovely view overlooking swimming pool and the

it s a spa hotel, yet you have to pay extra which we didn t see when booking

staff were all great and the location was excellent the hotel was very clean, the pool was very good if a little

was no laundry room with a iron or iron board to iron your clothes before you go out but you could get a

cost of the laundry,you pay per item which i didn t know about and it cost me 100

laundry service not available at weekends so plan before

also with a gym, spa facilities and heated outdoor pool it had everything you could need

gym isn t really a gym. no free weights which should be an absolute minimum

the only thing i didn't like was there was no free wifi or if there was i was not offered it.

there is a bar with a terrace and a nice pool and pool bar

breakfast was fantastic

clean, lovely breakfast with great selection

taste is different but o really enjoyed the food especially breakfast always a lot of choice at all meals

handing over 20 deposit for two pool towels and a 2 laundry fee is a big cheeky

the kitchen staff were so rude and u professional., not willing ro help

the spa and sports facilities were good but the padel court was in need of some attention

a fantastic hotel with a great bar across the road if you like rock & roll

no kettle in room. had to pay for spa instead of being included

pool area and bar staff

outside space was amazing with lots of sun beds and the staff on the bar were really friendly and very welcoming

breakfast very good,dinner very good,staff where very nice,location of the hotel very good

also english back bacon served at breakfast

spotlessly cleaned, fabulous food, lots to choose from, free wine & water with meals & 50% off bar prices wow

the bar shut early and did not accommodate football fans

night manager was excellent and very helpful the rooftop bar was nice the pool table for kids

something bad because the boy was not on the booking i didn't realise this as i searched for 2 adults and 2 baby

and spa were all fantastic

internal swimming pool only for kids over 12

the sky view bar and restaurant was closed

& gym opening times, earlier opening would be nice

some bits in the room could do with a update as in shower looks a bit on the dated side breakfast was really

location. late check in and late check out and friendly staff.

were immaculate the location was good the staff were very friendly and the rooftop bar was outstanding at

beds, great wifi, friendly staff, free use of pool towels, tea facilities in room

fabulous balcony and close to the pool

full of over 60s and kids or laughing was not acceptable especially around pool area

beach view, swimming pool, bar

would not recommend for families with kids as no attractions for them

beautiful rooftop pool area. ultra modern

thankfully the hotel has free wifi

my only constructive criticism would be the wifi could be better & defo needs some improvement

30am to late night no weights in gym, lift didn t

piano bar in the evening bar prices good.

we was on 6th floor below laundry room very noisy from about 7

if i asked for example, for laundry, always answer yrs, but do nothing

the only problem was the laundry room on the roof of the hotel there were a few washing machines going constantly

wifi was very strong

roof, wifi and a/c great, pool small and a little awkward

the hotel offers luxury extras such as laundry services, babysitting, room service and much more

a/c didn t work, no hot water, wifi didn t work and a smell in the room that was not of cleanliness

how slow the bar staff were at the rooftop bar

about it, location, clean, big room, perfect view, perfect roof top bar with infinity pool, excellent choice

was plentiful & cheerful staff,you could borrow a towel for the pool& you have a dressing gown& slippers in your

recommended laundry services

a second pillow, slightly softer beds and mushrooms without garlic for breakfast

breakfast was as expected

,catered for the spanish but us irish don't do cold meat ,they did have fryed food but i passed ,kids loved the

great location,good breakfast.ample size room.friendly staff.very helpful staffs

spa facilities were my favourite part of this hotel

great location, very clean, rooftop bar and pool.

beautiful decor -the exceptionally friendly staff -the amazing rooftop pool/bar -the central location but still

gym was well equipped

rooftop pool was well equipped & enjoyable

poor pool area . there are no umbrellas for shade .

the lift is ridiculously small specially if you have luggage or kids , the pool could be a lot nicer and the

fresh, staff helpful, big balcony, pool on the roof, over all great stay and would book

the food was good and plentiful, and all the staff worked extremely hard, particularly the bar staff who at

excellent, reception staff very helpful, room quiet and comfortable , was on 6 floor handy for pool

the towels looked like they' d done a few too many trips to the laundry.

the room doesn't have an iron and ironing board so put some clothes into the laundry service for ironing and

very clean and we got fresh towels everyday and free room service

for the kids perfect activities

superb dining area, kids play area, spa treatments great staff would definitely stay

doesn t speak english; laundry extremely expensive; some staff polite, some staff very rude; bathrooms outdated

very clean, helpful staff. bar prices and food are really competitively priced.

great room on 17th floor. nice pool and facilities.

the bar staff were also very accommodating

bar prices very reasonable

overcharged for laundry and took longer than i thought it would to get it back

a delicious variety of food for evening meal & breakfast

we had the half board package and both the breakfast and evening buffets were excellent, good choice and quality

location, right on the beach and in the middle of it all and despite having a noisy bar next door but one really

no room service

if you're with the kids make sure they aware of this, as it can be really slippy on some of those rocks

the view on the see from the balkon ist stunning, very clean, friendly stuff, room service was very fast and

no kids club.

no families at the hotel and no small children not good for young families,nothing for kids to do

loved the private pool, just wow what a place

reception, bar and waiting staff are all wonderful

down side was trying to find bar staff to serve and get bill, but it is out of season so probably explains why

cember) very good breakfast, better than many in uk

would have been perfect if it had a pool and the restaurant area was a bit dull.

lots of choice for breakfast and the location was exceptional

it was an absolute amazing hotel. couldn't fault the room service or food. totally fabulous

clean and friendly, lovely pool area

we didn t use the full facilities but noticed the spa, pool and gym which all looked good with plenty of sun

water park facilities

gym facilities very basic

kids pool was brilliant too with slides etc

they have a kettle, fridge and room service

dove products , kettle & mini fridge staff so welcoming & allowed early check in

hotel is clean, airy with good aircon excellent wifi and mini fridge

little room for single person, had everything including smart tv, free wifi

location,really helpful staff who gave us an early check in and sorted out a problem with the safe in our room

breakfast choice was excellent!

focussed staff from the cleaners through to the restaurant, bar and entertainment

order taken on a few occasions, this meant we had to keep getting up ourselves and wait at the bar to order our

clean great location quick walk to beach/strip but out the way enough at night time with kids will defo return

chef that worked in the snack bar outside pool area was brilliant, he was always smiling (not sure of his name

location, quality of food and pool area

having to walk through bar area from the pool to lifts

funny smell in the room and breakfast wasn t great

breakfast good plenty of choice the hotel was in a great location

really, the gentleman who sings in outside bar and pool activities, the lady with him was really nice but his

charge for laundry was way too expensive.

the price for the laundry cleaning was very expensive

great gym very close to the nightlife but wasn t troubled by noise

liked everything, the only thing i would like to see during winter months bar on ground floor open earlier than

wifi excellent around the hotel

having to pay for wifi and the food

i wanted to use the gym and they told me i had to pay 9 euros a day to use it

staff food room room service clennenless swimming pool hotel interior literally everything was way and above

it s not right on this day and age to have to pay 5 a day for wifi

we could book the kettle but there was no coffee or tea. the bar closed at midnight..in spain??

wifi could be better otherwise there is no complain

pool bar wasn t open and no music around the pool area

room service cleaned everyday and new clean fresh towels

fabulous visit... i loved the bubbly at breakfast

air condition could be better and the fitness room/gym needs more things

location and clean room and laundry.

the pool and pool bar were very well run and the lady who ran the bar veronica was very pleasant and looked

bar food tasty

wifi was great, powerful shower with both rainfall style and a handheld - bathroom has toiletries,

nightmare when you have no wifi

location excellent the bar was clean and excellent views to the

expensive, no breakfast, no mini bar in the bedroom and unhelpful staff.

use the breakfast facilities, although when we did go to the bar area the lady didn't seem very welcoming so we

nice local staff very helpful. next door to morgens bar which is from the program benidorm.

breakfast very good

found the hotel, bar & pool area to be clean & tidy

12am not so bad in the day but not great if your planning to go out at night (especially with kids)

great for the kids

the apts and bed laundry are immaculate the soft furnishings give off a dirty greasy smell pillows could do with

choices excellent location central choice of pool areas if your in the ocas building make sure you go to the

daughter really enjoyed the kids club

food was good plenty to choose from and bar prices good for a hotel

pool, could have done with being heated, thin walls in rooms, could hear everything next door