lovely roof terrace and pool. friendly helpful staff.

breakfast ok. but no kettle in the room. have stayed many times. bar good prices. good location.

breakfast was disappointing

rooms very clean, comfortable, breakfast excellent plenty of variety all in all great hotel and great value

the property is clean and quiet, in a great location and has a bar attached

excellent parking, staff were very good, laundry service was super fast very good

do it yourself laundry which we were most appreciative of

gym very old equipment

we were in real rush each day at 10am because we needed to reserve sunbads for us and our kids

location. pleasantly quiet in room. roof gym was a bonus.

spa was overrated

pool very nice but sunbeds poor quality and not enough of them,very noisy at night and in the early

i live in south of spain and a seaside town which is so clean and beautiful

nothing to do for kids

the gym opening hours are ridiculous so closed at the times most people want it and they couldn t

the bacon at breakfast - but this is normal in spain -too thin and streaky for me

really good lots of choice plenty of food - snack menu in bar could have more choice and pool bar was only open

the pool area is fantastic, with activities going on throughout the day to the bar/reataurant right

couldn t order room service if you wanted alcohol as would not deliver to room i m 65 my husband 69 we wanted

buffet style restaurant so plenty of variety, omelettes made to order at breakfast

location excellent the bar was clean and excellent views to the

expensive, no breakfast, no mini bar in the bedroom and unhelpful staff.

use the breakfast facilities, although when we did go to the bar area the lady didn't seem very welcoming so we

wifi wasn t working well and we could not get a signal in the room, only in the reception area

location, breakfast, speedy wifi

was absolutely fantastic , room , food , everything , costs for room and laundry all perfect we had a small

great free parking

first room had a damp problem with mould on the ceiling and strong smell, also the wifi wasn t strong

to get in quick to get a sun bed by the pool and the pool bar was shut

hot breakfast choice (bacon and eggs) were kept in heated dishes but weren t hot enough.

we paid for laundry service and they ironed and folded everything and brought it to our room

the kitchen was well equipped and the walk in shower was excellent

hotel was better than i expected the room ,staff , breakfast,location was excellent i cannot say enough the

good size on suite with spa bath and separate shower

larger mugs / cups in the kitchenette.

the wifi wouldent work for me

it offers children's activities, including a kids club and a kiddies pool

well stocked gym, parking, wifi worked well, some english tv channels, helpful staff, clean room and good

pool outside super cold and pool inside super crowded

gym good too

all inclusive deal was great although didn't include wifi or room safe

very friendly staff, well equipped gym

gym was lame, no air or music, only the smell of sweat

you have to pay for wifi (is 4 stars hotel?) and for parking 10 per day.

range of drink available on all inclusive not very good also snack bar not open at night

handing over 20 deposit for two pool towels and a 2 laundry fee is a big cheeky

is in a great location, had a great selection of facilities including spa which i took advantage of booking a

aircon !,cold food ,pillows like bricks no room service,

show kitchen very friendly also

staff very friendly- especially bar staff service with a smile quiet

no laundry avalaible the weekend and gym too busy (so not accessible)

laundry prices were astronomical but fortunately there is a lavanderia next door that charges 11e

of my child got hurt in the swummming pool( nothing serious) in the kids pool we think because of the pool tiles

pool was cold!! although kids played in it!

room service tailed off to end of week

the room doesn't have an iron and ironing board so put some clothes into the laundry service for ironing and

the towels looked like they' d done a few too many trips to the laundry.

for the kids perfect activities

you could possibly want to eat at breakfast buffett

gym room a bit small with only 1 running machine.

was really good, not much choice for kids though

the pools were large and the kids one is great

nice hotel .. early check in, good room, very good breakfast.

good pool and entertainment good enough for families all inclusive was non stop and central location

too old for kids club too young for adults games

were completely done over by the laundry service, we had a small bag of cloths washed and they gave us an 8

the property was clean the pool area was great and the bar staff were really polite

one was told they don't have any most guests are over 60s better for older people wasn't much for kids here at

one was told they don't have any most guests are over 60s better for older people wasn't much for kids here at

bar was amazing and the entertainment and kids play area in view is perfect

and if there is laundry service would you kindly mention that on web page

good breakfast serving black pudding

pool area is great and gets the sun all day

pool was a little bit shaded and the pool bar at the bottom was closed due to the time of year.

maybe high season would be more families but at this time of year , i d avoid if you have kids

charge for use of swimming pool

having to pay for wifi and the food

having to pay for wifi

went to spa but sauna & steam room not working. outdoor pools are very shallow & cold ud83eudd76

swimming pool, the spa and the gym are only available to 10:00 am to 5:00 pm monday to saturday and sunday to

huge bedroom, separate lounge and small kitchen

breakfast was amazing a good selection of foods and a lady that made fresh omelette for us.

didn t like the service at the bar in the pool area, both upstairs and downstairs

was awesome, the place, the room, the pool, the gym, the food, and the music was really good

they could knock on our door waking us up at 9am we would rush out to breakfast with our pool stuff and returning

the breakfast was great and so we re the facilities. the spa and pools were very enjoyable

breakfast was very good, nice selections of cereals, fruits, eggs, meats etc

amazing breakfast, great pool and plenty of space for sun bathing

for a 5 star hotel they can have mini bar and at least water every day in a room :)

breakfast another guest behaviour was complete disgraceful but this was not the fault of the

location, great wifi, front desk staff very helpful, house keeper very good

side compared to others in benidorm, which is wonderful as it means less chaos in the restaurant, bar and pool

acsessable to the pool easy and safe

servigroup rialto go above and beyond to ensure all guests have a great holiday the food in the bar and restaurant

apart from not been able to take drinks purchased from the bar into the restaurant to eat

placed for what we wanted, clean, spacious rooms, great breakfast, really friendly check in staff at

both our phones easily connected to wifi in bars

of smirnoff ice @ over 4 euros one small bottle does seem out of order, given that all other bar prices are so

choice for breakfast clean hotel friendly staff having a room to have a shower on the day of

great selection of breakfast and a nice pool area

the apts and bed laundry are immaculate the soft furnishings give off a dirty greasy smell pillows could do with

breakfast was amazing as well as everything else excited our expectations.

had more for kids than adults

a person who has not smoked in years but vapes, i didn t like to have to join smokers in a vape smoking

the next room was occupied by someone playing extremely loud music at 3pm and smoking weed which the staff didn

location clean /warm lovely breakfast

night staff was very polite to explain times for breakfast and a few things more, but i was drunk and didn

was nice and hot but very repetitive, stall friendly, the bed were okay but only if two adults were staying in

one rude bar lady called cata everyone else so mind & friendly

free wifi

big pool and plenty of sunbeds

location for the strip great pool area quiet as well rooms were just standard will definitely stay again

very secure needing the key card to use lift, access to pool and toilets staff were friendly and helpful,

funny smell in the room and breakfast wasn t great

excellent , food good bar waiters very good especially karim

the reception, bar and breakfast room staff all went out of their way to make your stay there as pleasant as

i found all the staff from reception, bar & cleaning etc to be welcoming & helpful in dealing with queries &

fantastic, staff were brilliant, and great food

staff excelled at customer service, including the young pool lifeguard

there's a lovely pool area, a rooftop sun terrace and a bar with lots of tables outside

could have been a little bit cleaner and could have had some basic cutlery, plates etc in the kitchenette

plenty of choice for breakfast

breakfast, no wifi in bedrooms.

reception is also a bar area which is bright and nicely furnished

great kids pool

very good value and friendly staff. breakfast choice good , we had a lovely break.

pool clean staff frendly

that i had to pay for the drinks during the dinner, even for the water and juice for the kids

2 adults _ twin bed 2 kids with 2 single beds

great location. hood good. bar prices very reasonable

cost of the laundry,you pay per item which i didn t know about and it cost me 100

was no laundry room with a iron or iron board to iron your clothes before you go out but you could get a

laundry service not available at weekends so plan before

also with a gym, spa facilities and heated outdoor pool it had everything you could need

but most of all the 2 girls doing kids club where absolutly

additionally, we encountered an unpleasant surprise with the laundry service

are aspects of port benidorm hotel that deserve a 5-star rating, the lift system and unexpected laundry charges

swimming pool and bar area nice and clean with plenty of room for the kids

the pool area is wonderful

the kids pool was a lot colder than the adult pool. that was the only issue

pool area and bar staff

always plenty of sunbeds and space around the pool area

breakfast finished at 10

pool, breakfast, room, service.

also the chefs on both breakfast and dinner have to be commended for their presentation and professionalism at

there was no beetroot on the salad bar which we both thought should have been there

no music round by the pool

once again not your traditional english/american buffet (think kids would struggle) and do not expect your

once again not your traditional english/american buffet (think kids would struggle) and do not expect your

arranged a late check out and did not charge a fee for this facility

the hotel offers luxury extras such as laundry services, babysitting, room service and much more

staff excellent food tasting ud83dude0b swimming pool and jacuzzi on rooftop

hotel, the staff are kind and helpful it's luxury hotel the swimming pool and the view are wonderful ,my daughter

we struggled to get sunbeds near the pool on the saturday. the pool water was cloudy.

best in benidorm .superb location;room,pool,breakfast and great staff!

the only thing i didn't like was there was no free wifi or if there was i was not offered it.

very clean pool exceptionally cleaned hotel fantastic food friendly staff

great location,very clean and breakfast was an added bonus which was very nice

coffee machine for after evening meal would be an addition, although you can get one at the bar not everybody

clean, lovely breakfast with great selection

the hotel had many amenities like, a gym/self laundry room, the swimming pool area was

there was a gym, a nice pool area and laundry

no atm available. laundry was expensive

stuff wasn't friendly at all , it felt like the place is dead , we forget our clothes in the laundry during the

the gym ( although it could be updated) the self laundry good selection of food

charge for laundry was way too expensive.

the price for the laundry cleaning was very expensive

was great - very reasonable to upgrade to half board wifi was very good bowling green was an added

modern, clean, good facilities, helpful staff,comfy beds, free wifi and good tv channels.

pool bar is open but not as cosy and comfortable as lounge bar on ground floor

wasp nest by the pool

the wifi was very good i was on the second floor. lovely view

location, excellent staff, good choice of meals with attentive staff, bar with balcony with great views of the

pool too small for size of hotel, could not use it because of amount of people,kids using it

wifi worked very well

view was poor, would have been great to have a view of the pool

i like how clear it was the staff were really friendly and helpful.like the swimming pool.

for my room which were both met and the room was lovely with lovely view overlooking swimming pool and the

very friendly, amazing breakfast, comfy bed with very cool air con

was good , lovely lounge area and bar

felt the bar staff (not all) were lacking on skills to mix cocktails to a suitable standard

if you like peace and quiet, then go for a hotel room overlooking the pool; the suites overlook the street but

the pool area was nice and relaxed with plenty of space to chill out

breakfast could have had more choice and bar closes early for benidorm!!

i had to search for anything negative, the only thing would be that not all rooms face the pool, however we were

only had breakfast option but completely satisfied

atmosphere wifiw

hotel staff were excellent in restaurant and bar beautiful room great location would defo stay again loved it

the bar area, the diner and the gym. great location.

spa facilities were my favourite part of this hotel

great breakfast

staff on reception and pool bar were very good and so helpful, and every thing so cleen,rooms were also amazing

in group in this hotel and controlling the swimming pool area with their families friends and kids

if you're with the kids make sure they aware of this, as it can be really slippy on some of those rocks

to tell us exactly what we were entitled to which again exceeded our expectations as the mini bar usage was

gym is also charged on the same rate basis and is relatively poor

there was a charge to use the spa pool which was quite pricey

had a little soccer pitch and trampolines for the kids

wifi, two pools, clean

we visited in january, so didn't use the pool, but the pool area was lovely

overcharged for laundry and took longer than i thought it would to get it back

location staff adults only

the pool area was very crowded with lots of tables & chairs and not enough sun beds

really - yes the pool is cold, but it s refreshing and good once you re in

the pool was spotless so all in all i was very impressed

can t find direct email address for hotel to get lost property back wifi free but terrible

the staff were great and the hotel room was very clean . the pool area was great and clean

the bar staff were lovely

rooms spotless pool spotless as was whole hotel, nice entertainment but i d say more suited to couples and

the restaurant and bar staff were all wonderful

sent some laundry off to be pressed before a wedding i was attending 26 hours later

good wifi

beach in front of the property is very rocky and not possible to get in the sea with kids, misleadingly there

say the restaurants and snack bar could be a little bit improved beach is not for kids really, it's rocks, not

is beautiful and spotless, have stayed many times and noticed the hotel has been renovated in the bar and

had breakfast the following morning which had a great choice and plates and food

full english breakfast just like mother used to make...

the spa across the road at the sister hotel

in the evening there was live music and interesting integration games for adults based on common knowledge,

slight critisism would be that i would have liked to have had omlette option for breakfast more than once however

great location and breakfast had a lot of variety.

breakfast was plentiful and a good variety

aircon was poor and wifi on top floor was very weak

very slow and sometimes non existing wifi

wouldn t say i didn t like it but the measures in the bar will leave you requiring plenty of paracetamol

plenty of choice for all meals, and a fantastic rooftop terrace bar with wonderful panoramic views

breakfast, very good value

& gym opening times, earlier opening would be nice

location, room, bar and food, ease of check-in

the selection of cereals at breakfast.

example: if you need room service, you call reception which asks you to call to the restaurant, although there

location , fantastic food ,friendly staff and loved the indoor pool also the hotel was spotless

rooms were nice and tidy and the staff were excellent especially the bar staff who were absolutely

there was a gym, we didn t have time to use it as we were there for only 1 day but normally i would

fantastic location great rooms with balcony lovely bar and staff lovely

excellent location, we were only b&b but breakfast was lovely.

in the restaurant, you have to go to the bar and wait in line for a drink

clean , tidy , good breakfast great location for the old town and staff were great.

closer to old town but central enough to be a short walk to the beach and main prom - snack bar was ok but quite

excellent breakfast buffet

told or offered the wifi code at check in

nice bar area and although we didn t go in the pool, it looked fabulous

wifi signal did not reach room

was fresh looking, the bar area was full of natural light

a snack bar could be added and thought the bar pool to be a little expensive wouldve bought more there if

lack of sockets, no laundry service available.

stayed on bed and breakfast basis

next to a school so at 9am the music sounds loudly for the kids to start getting in line

balcony facing the courtyard , how i wish my room and balcony view facing the swimming pool

who ran the activities was very good at his job and made us feel welcome we enjoyed the swimming pool

no bar at the rooftop pool - late dinner hours (20-22) - wifi didn't always work in the room - food

large selection of food at breakfast and tea

only thing to give a negative for was lack of sun shade on rooftop pool

best breakfast ive had at a hotel, token gesture gym rather than properly maintained

they let us leave our car in the parking after we checked out so we could take the kids to the park nearby

sometimes the pool is shaded and therefore quite cold but can't complain too much when you're on the rooftop

pool area on roof lovely

bar and entertainment were good for the age of most of the guests

excellent, reception staff very helpful, room quiet and comfortable , was on 6 floor handy for pool

a couple of nights there was a themed night,one was spanish, and one mexican, vry comfortable bar and lounge,

pool shoukd be restricted to adults only, few children using lilo in the pool which was only

english lady on reception was so helpful, the room was lovely and the bar staff were nice too.

food great breakfast and dinner.

only criticism would be the rooftop pool

facilities and staff excellent. good breakfast selection

no bar or snacks at the pool

the main bar ceiling was leaking water and it was not marked as dangerous the front door was

roof top pool

food very good accommodating nature on departure day with use of pool and luggage room

breakfast buffet was great it had everything and more , fantastic choice

next to reception, you ll find a laundry room, an atm, luggage storage, and tour agency representatives

the cleaner refilling the mini bar every day full of water and soft drinks was very helpful

lots to do with the zoo and waterpark and the kids

the breakfast area did not smell very good and the net latency was quite poor

than usual, although, equally there were much less guests than normal - check in process slow breakfast service

reception, bar and waiting staff are all wonderful

awesome bar staff in the cafe

wifi fast, free and reliable

breakfast was good and the bar was also vey good

great location, pleasant rooms. bar very pleasant and good prices. breakfast was good.

on reception and bar staff during our stay extremely good ud83dudc4d location very good, although we parked 15

and helpful staff especially ramon and his colleagues at recepcion, upstairs bar and pool

roof top sitting pool for adults only

dissapointed with small pool. no umbrellas

a bar on the roof would be a fabulous addition but luckily we could go down 7 floors in the lift and

gym facilities opened at 8am

it was like laundry room on top of my head with tumble dryers turning all the time

nice location lovely breakfast and very clean

been to their hotel about 5 times now, love the location, staff are very nice, breakfast choice excellent, rooms

there were alot of activities for kids and families

we liked everything. wish the outdoor pool was heated but didn't miss it

only thing missing really is a pool but its close to the beach so major problem

no pool,

to the british food demands but having said that the food that was provided was excellent, no pool but made up

shower - honestly the best i've ever used -sunloungers on the balcony of the apartment -free fast wifi

was great for the old town, set on the precinct, busy but not noisy, staff very helpful wifi good, very clean

rooms were cleaned every day and the pool was sufficient

nice little pool area with a few loungers

wifi virtually non-existent in the room i had. had to go down into reception area.

yes its small but had everything i needed for a good stay, nice little belcony always sunny,good wifi, nice

have asked for a pool view

the pool area on the roof is superb

there is also a gym and toilet facilities on the roof top

beds are very big and comfy, location is excellent, loved the swimming pool on the roof top over looking the

the hotel is clean and we were able to have an early check in

brilliant perfect location for me vincents bar 25 walking steps away plus many others the staff helped me out