the pool doesn't get the sun until the afternoon.

location. late check in and late check out and friendly staff.

but with good wifi all over hotel i was able to watch my downloads( not all of us are party

wait times too long , room had few problems with locks, just small things really wifi not great

breakfast, very good value

very hard small with a metal bar which lies right across your lower back

clean friendly great pool sunbeds gym great breakfast super location

breakfast could have had more choice and bar closes early for benidorm!!

felt the bar staff (not all) were lacking on skills to mix cocktails to a suitable standard

lack of equipment in kitchenette

booked bed and breakfast but unfortunately only had breakfast twice, because both times all the food was only

i like how clear it was the staff were really friendly and helpful.like the swimming pool.

breakfast was superb , bar was good and not too expensive , check in and out was easy , very clean

bar facilities were excellent and prices were very

pools are smaller than pictures depict and wifi didn t work

overcharged for laundry and took longer than i thought it would to get it back

really - yes the pool is cold, but it s refreshing and good once you re in

to complain about, except one day at pool came back later and my prescription glasses, my loose change and

location staff adults only

a single room(423) so didnt expect much of a view, but had a side sea view and overlooked the pool too,shower

clean and tidy room staff nice and pleasant. breakfast was great.

breakfast was fabulous

but the breakfast was cool/cold

spa is nice location perfect for all the night life

liked the friendly staff, roof top pool area, spa and hot tubs, comfy beds, and fridge in the room

great breakfast

was absolutely amazing, starting with the room itself and the breakfast ending with spa facilities and

broken ankle for, came to room helped me in wheel chair made sure i was comfortable in waiting in bar area for

pool is small and usually kids are jumping in

helpful staff clean everywhere grest bar prices gorgeous spa and hydrotherapy pool lovely pool area towels for

adults only with decent restaurant facilities and adequate food. parking underneath very useful.

i can t praise the bar staff enough, also the lovely ladies in the restaurant are fab

gym could have been better equipped

the room service was very good, cleaned, bed made and fresh towels etc every day by happy staff all

live cooking, although sometimes stuff got cold - as per usual at a hotel buffet), restaurant and bar personell

think it would benefit from a separate kids area with play pool so adults can enjoy the peace as it was so busy

rooms were nice and tidy and the staff were excellent especially the bar staff who were absolutely

think the hotel would benefit from some more sunbeds as if you get to the pool late you are unlikely to get one

pool wad great often can be shaded but good

the wifi was very slow, to the point of not being able to load simple apps or websites

lovely touch with one day a saxophonist playing around the pool and another day a duo singing summer tunes

the sunbeds were taken before breakfast

the location was fantastic, the staff were very helpful, the breakfast was very good.

breakfast had a nice selection, but the quality of the food was dissapointing

no noisy bar in the area allowing a more restful

staff on reception and pool bar were very good and so helpful, and every thing so cleen,rooms were also amazing

we loved the pool area, with it's comfy seating and sunbeds and not forgetting the pool bar and outside waiter

was a good size, really comfortable bed & pillows, great sea view, nice modern bathroom, mini-bar

the breakfast was great, plenty of choice of hot & cold dishes and really good quality

brits are used to our tea making facilities so they were missed not much for kids to do but a very nice

nothing i could say apart from being out on 11th floor with small kids

sunny room overlooking the pool with spacious balcony

pool area and a pool with slides also a large cage with enclosed trampolines, football, mini-golf etc & supervising

good entertainment and brilliant reception and bar staff

bar tenders work very long hours though, felt sorry for them as they looked tired in the late

modern hotel! lovely pool area

pool was a bit of disappointment as in the shade for best part of the day

early check in was no trouble

was fresh looking, the bar area was full of natural light

swimming pool lovely aswell it's nice that it's on the first floor nice view and has a bar

i didn't use the main hotel bar but it looked very nice

the lift is ridiculously small specially if you have luggage or kids , the pool could be a lot nicer and the

pool area on roof lovely

the rooftop pool was great (but cold

onsite gym is really basic and tiny but i didn't even know it had a gym until i booked so it didn't matter

reception, bar and waiting staff are all wonderful

lack of sockets, no laundry service available.

location, friendly staff, great breakfast and unbelievable value for money

the staff were welcoming, breakfast was lovely, rooms were fantastic and clean and the bed was very comfortable

for kids maybe is was too early in the year for their entertainment lots for older people music and

freezing pool

only thing missing really is a pool but its close to the beach so major problem

as well as food and drink places all around within walking distance, desert places around and bars and shops,

breakfast was included in our room rate, which was very good and offered plenty of choice

there was a pool it would be great , but i understand it s probably not possible for the

no pool

location and clean room and laundry.

the old town, near the beach and local restaurants, quite location slept well the roof swimming pool very nice

breakfast needs more options.

aside from location and room, the best part of the hotel is the swimming pool with the roof top terrace

the roof top swimming pool and bar was such an asset

wifi could be stronger

everything the staff couldn t do enough for us!! especially marcello at breakfast!

only hole i can pick is in the wifi - it is very 'clunky' and 'old-school' so not easy to just click and connect

bar was part of the restaurant

excellent service,fabulous breakfast,great location,friendly staff,comfortable clean rooms

hotel is super clean, fantastic wifi and aircon and free safe in the room

now next door at the sister hotel mirador (we weren't informed of this prior to our arrival) the wifi didn't

wifi is

location. accommodated early check in. nice room. good breakfast. good shower

the air con is great, free and good wifi, free safe, fridge in room and lovely clean bathroom with a great

breakfast was delicious lots of choices rooms was great the hotel is on the main strip in the heart

you where able to get a sun bed and the music at the pool excellent

great location,very clean and breakfast was an added bonus which was very nice

coffee machine for after evening meal would be an addition, although you can get one at the bar not everybody

we were on a bnb basis and the breakfast was probably one of the best i ve seen, with lots of hot and cold

beautiful rooftop pool area. ultra modern

wifi was very weak and the lifts were often not working

lovely pool deck

the hotel is clean and we were able to have an early check in

beds are very big and comfy, location is excellent, loved the swimming pool on the roof top over looking the

there is no room service

breakfast was good and the bar was also vey good

the wifi was excellent in room and the air conditioning was amazing !!

on reception and bar staff during our stay extremely good ud83dudc4d location very good, although we parked 15

bar let me have hot water as don't drink

wifi could be better in the room.

it s local has a ok sized pool good cocktails entertainment friendly and helpful

breakfast was excellent

next issue is noise from the street and kids playground, i did not slip properly

very slow and sometimes non existing wifi

the hotel offers luxury extras such as laundry services, babysitting, room service and much more

we struggled to get sunbeds near the pool on the saturday. the pool water was cloudy.

wifi wasn t the best and food was nice but only warm

was plentiful & cheerful staff,you could borrow a towel for the pool& you have a dressing gown& slippers in your

spotlessly clean, fantastic room, great heated pool area, delicious breakfast, great staff, brilliant location

the staff were amazing, from check-in, restaurant, bar staff and cleaners

also english back bacon served at breakfast

breakfast finished at 10

pool, breakfast, room, service.

breakfast great thanks love

recommended laundry services

air con and wifi included in the price

great location, nice big room, very good wifi.

,catered for the spanish but us irish don't do cold meat ,they did have fryed food but i passed ,kids loved the

milenie in the bar was so friendly and would always welcome you with such a lovely smile

pool clean staff frendly

lots of things to do for the kids

room service was horrendous

pools great although ice cold (time of year)

everything bar the beds was to hard

the price for the laundry cleaning was very expensive

charge for laundry was way too expensive.

no mini bar in the suite and room service not

food choice, room (double superior), cleanliness, staff, outside areas, entertainment, bar prices - everything

swimming pool

room to get showered and ready to leave for the airport after spending the afternoon around the pool

wifi is also very good

good wifi

spot on for a family holiday pool great for kids staff friendly

rooms were cleaned every day and the pool was sufficient

was no laundry room with a iron or iron board to iron your clothes before you go out but you could get a

laundry service not available at weekends so plan before

cost of the laundry,you pay per item which i didn t know about and it cost me 100

wifi free and fast

were extremely clean and modern, excellent air con, decent size balcony, great pool and the bar staff were great

wifi didn't work

location staff friendly good breakfast and dinner clean rooms although could do with a spruce up they helped

the staff, the facilities, rooftop pool and sunbathing area, lovely variety of food at breakfast and proper

lovely little local tapas bar next to hotel

minutes walk into old town, only stayed b+b,breakfast was lovely plenty to eat drink great choices only small

it was like laundry room on top of my head with tumble dryers turning all the time

pool and facilities

food was lovely , rooms cleaned every day , pool was closed off so was easy to keep a eye on the kids , close

clean, good gym and close to the beach

and activities at the hotel ( two swimming pools one indoor heated and outside pool also a gym

good value and nearly forgot wifi was very good and we were on the third floor

lovely clean hotel. excellent choice of food for both dinner and breakfast.

pool area

food very good accommodating nature on departure day with use of pool and luggage room

roof top pool

pool shoukd be restricted to adults only, few children using lilo in the pool which was only

english lady on reception was so helpful, the room was lovely and the bar staff were nice too.

the pool on the roof was the size of a jacuzzi and the entertainment wasnt great but again that didn

breakfast was amazing for price paid as good if not better than top hotels

food great breakfast and dinner.

if i asked for example, for laundry, always answer yrs, but do nothing

the only problem was the laundry room on the roof of the hotel there were a few washing machines going constantly

we was on 6th floor below laundry room very noisy from about 7

fab rooftop pool with sun loungers

nice small roof top pool

reception is also a bar area which is bright and nicely furnished

we didn t use the full facilities but noticed the spa, pool and gym which all looked good with plenty of sun

the bar and dinning area needs to have a better system. lot of people trying to skip the queue.

the pool spa was not open on the sunday for us to use

took forever made to wear a cap in spa no hair dryer in room although for 10 euro deposit you can get

couple found it very difficult getting to the pool as the lift didn't go up as far as the pool

the evening meal was delicious and the breakfast was delicious too

last but not least, we were visiting with our two kids and still got room which was just above the smoking area

bar prices were very reasonable

the value for the room plus full dinner and breakfast buffet and dancing was amazing!!

every thing - apart from pool not open

pool area bar and prices

8 ladies holidaying loving the adults only roof top pool, although this wasn't monitored and a few children

no room service, have to leave a 12 euro deposit for an iron and get it yourself

dissapointed with small pool. no umbrellas

the staff were all extremely helpful and very pleasant from the room service to reception and dining room

were using the indoor pool briefly before going up to the outdoor pool and an attendant came in and made us get

fabulous balcony and close to the pool

pool was nice for kids

restaurant food was excellent in every way bar one - it just wasn't hot enough and neither were the plates

it s to make some cash, and reduce their laundry bills

only small thing i would have liked was an iron in the room, but the hotel does offer laundry services which is

the gym floor was dirty and the pedals of bike were

but when people check-in maybe the staff could remind them of the times of breakfast, where the gym is and just

and spacious, modern furniture, breakfast was exceptional(both warm and cold), garden with the pool, relaxing

the food was also perfect there were no faults with the food or the room, it had a fantastic pool

having to walk through bar area from the pool to lifts

clean, airey, good location, great breakfast, lovely pool area, helpful staff, stay was great

have, is they need more sunshade umbrellas there weren t enough for all the sun loungers at the pool

we spent a lot of time in the hotel at night and michael in the lounge bar was exceptionally helpful and friendly

air condition could be better and the fitness room/gym needs more things

not much sun on the pool area

room extra 20 euros on a four night stay offered when we arrived with an early check in the receptionist was

great location, plenty of sunbeds around the pool, great happy hours and live music

location, bar and music downstairs almost on the street but when doors were closed it was silent

rooms very comfortable (bed and pillows) swimming pool and area around pool excellent and clean

all staff at bar and restaurant were exceptional

eakfast and evening meal)

nice local staff very helpful. next door to morgens bar which is from the program benidorm.

fantastic, staff were brilliant, and great food

12am not so bad in the day but not great if your planning to go out at night (especially with kids)

rooms clean ,staff friendly ,varied breakfast offerings,beds comfy ,good night's sleep.

the apts and bed laundry are immaculate the soft furnishings give off a dirty greasy smell pillows could do with

breakfast was amazing as well as everything else excited our expectations.

choices excellent location central choice of pool areas if your in the ocas building make sure you go to the

the location was excellent for us and it was nice to have a pool and bar as a meeting point for our friends

entertainment was only for kids,and some days the food was too salty

the gym ( although it could be updated) the self laundry good selection of food

the hotel had many amenities like, a gym/self laundry room, the swimming pool area was

no atm available. laundry was expensive

there was a gym, a nice pool area and laundry

stuff wasn't friendly at all , it felt like the place is dead , we forget our clothes in the laundry during the

only little grumble was the lack of staff in the bar area, in the evenings there was often a queue with only 1

just a pity about the bar staff at night very rude

cleanliness and bar area. good entertainment every evening

the pool is lovely and the bar prices are fair

the pool is lovely and the bar prices are fair

location good selection of drinks and good food especially the breakfast

breakfast was lovley,full english everday if you want

not being able to access the spa area

gone down a bit and now the hotel is charging to use gym and indoor pool which i have never had to pay

no free wifi and spar

additionally, we encountered an unpleasant surprise with the laundry service

are aspects of port benidorm hotel that deserve a 5-star rating, the lift system and unexpected laundry charges

especially when you travel with kids, it's necesarry to have some intimacy

pool needs to be heated as very cold

lifts and gym

gonzalo ocampo top bar man, the main reason why i rebook this hotel every year

once again not your traditional english/american buffet (think kids would struggle) and do not expect your

more umberellas around pool

pool open all year

that benidorm offers we like both so a stroll into town and back out suites us ,last note the bar prices are

view from bar balcony

pool is shaded most of the day, but what a great view you get from the hotel bar balcony

wifi worked very well

noise from kids running up and down outside room,slamming of doors

pool too small for size of hotel, could not use it because of amount of people,kids using it

and if there is laundry service would you kindly mention that on web page

pool was a little bit shaded and the pool bar at the bottom was closed due to the time of year.

basic but clean and comfortable beds, two large pools and activities for kids and adults throughout the

nice pool with poolside bar

only complaint was no free wifi

the room doesn't have an iron and ironing board so put some clothes into the laundry service for ironing and

the towels looked like they' d done a few too many trips to the laundry.

indoor out door pool jacuzzi gym friendly bar staff

the hotel was close to the beach, bars and restaurants but still very quiet whilst sunbathing around the pool

outside pool was to cold to use and gym equipment not really working

a drink at the bar and not being able to take to the restaurant, this was annoying and odd

a while for the sun to hit the pool area but thats no fault on the hotel, wish the pool bar would have opened

nice pool area with bar close and good

the bar service was a little slow is my only thing.

nice pool area with bar close and good

the pools were large and the kids one is great

go again,put off by the hotel bar, screaming kids

order taken on a few occasions, this meant we had to keep getting up ourselves and wait at the bar to order our

was really good, not much choice for kids though

breakfast superb options

handing over 20 deposit for two pool towels and a 2 laundry fee is a big cheeky

the wifi was having problems during our stay so unable to access when in room

just needs a bar outside by pool for drinks and snacks open

from the bed or turn and watch from the sofa there was a hob , microwave and coffee maker the breakfast was

breakfast outstanding

doesn t speak english; laundry extremely expensive; some staff polite, some staff very rude; bathrooms outdated

bar very reasonably priced for drinks

wifi had frequent disconnections, was for long periods completely not working, and even when it did

wifi worked the whole

nice pool and if you want to part take they have lots of activities including aqua gymnastics

were completely done over by the laundry service, we had a small bag of cloths washed and they gave us an 8

good food selection and because it is at the top of a hill they run a free shuttle service to the beach and back

indoor and outdoor pool very accessible, with gym available if required

food at breakfast is nothing special and the code for the wifi did not work

the best hotel we have been to in benidorm. away from town but excellent shuttle bus service

very tired, and the tv is way too small, without many channels on it, we only got, two news, one kids, two bbc

could not complain everything was to my liking clean comfortable and staff were excellent pool

kids club do not work here in the winter

the gym was outdated

antonio, jose and all the bar staff made us feel very welcome, often having a laugh and joke with us and

heating didn't work plus no sun on the balcony second room had great views also of benidorm the spa is better

fantastic hotel, lots of pools, a beautiful spa, lots for kids to do

the pool was brilliant, kids pool is great for kids, play area inside and outside was my daughter best spend

the wifi wouldent work for me

well stocked gym, parking, wifi worked well, some english tv channels, helpful staff, clean room and good quality

breakfast also 10/10 amazing hotel

the kids club hours are very short although the people that work there are wonderful

a lot our stay in this spacious property with many facilities; the kid played a lot at the kidsdom, even though

stayed in 321 , views across golf course were fantastic

the room service really limited and low quality.

stayed one night so was ok but i don't think i would be happy to see them in the pool (with pool kids toys) if

had sorted out the room of my friend as it was her birthday and the stink was not nice oh and the spa was amazing

resort with spacious and clean room, pool beach-style, loads of swimming pools, great spa and gym, free

great venue, clean and spacious, lots of place to hang around with the kids

the only poor service was the bad wifi signal.

spa and massage is underrated

pool area amazing, facilities for kids amazing, my son had a blast… i would go again but would ask for a

wifi was very poor

friendly staff many activities for kids and adults swimming pool spa roof top bar with amazing view restaurant

lovely selection of food at breakfast and evening meal which was included in the price

no milk in the room with tea and coffee making facilities. self laundry area would be excellent.

spa theme park great pool

spacious ness and the facilities were superb especially the spa and mini golf.

was amazing, with mundomar included for both days of our trip, we played mini golf, went in the arcade room and

a shop just for snacks especially when you have kids

breakfast was good variety

bar was in the deepest part so you couldn't stand or get back with your drink without swimming,

is lovely, staff is very friendly and helpful, hotel has everything what you need, for kids a lot of attraction

the staff were friendly and helpful, there was plenty of food choices and entertainment for both kids and adults

water park with lots of nice things to do, especially for children