there are millions of places to go and party and have kids run around

kids pool could do with some shade

kids pool could do with some shade

there are millions of places to go and party and have kids run around

maintenance issues at the pool and some paint in room

breakfast is terrible, little healthy options and lots of junk food

are arrogant, food is poor, cleanliness is poor, on top of that we had to pay the room service 170 pesos once

wifi was good throughout resort even on the beach

kids space staff was not good

only free wifi in some places at selected times

kids water park is extra charge, mini golf after 7, pool tables, bowling etc

large swimming pool

kids water park is extra charge, mini golf after 7,

kids water park is extra charge, mini golf after 7,

i heard the spa is amazing, however i didn't know in time to check it out myself

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms

we loved the daily volleyball games in the pool and getting to know other travelers

the shared airport shuttle may be included but it is horrible

vegetarian choices are limited shade next to pool is rare

without beach shoes, there is a clear risk of injury (cuts) - defect hot pool (was not repaired during my stay

suites, gourmet all inclusive by karisma but we were placed in the tui sensimar seaside suites & spa which we

staff was very friendly and helpful. great pool and cabanas by the water.

cleaner pools, and cooler gym facilities.

the private pool was nice with an amazing view of the ocean.

the spa staff where excellent as was everything in the spa

the pool area was perfect and clean

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

tropical pool bar had terrible staff everyday.

we enjoyed the breakfast buffet and location was very nice

i think this is excellent, as you can enjoy the beach and pool after checking out

laundry service was not that great

we travelled with kids and their faces on arriving in the reception were worth the cost

outdoor bars were constantly short for bar tenders

the u spa was one of the best massages i have had by far

we also enjoyed our spa time

the all-inclusive rate included everything apart from laundry, spa & beauty treatments, where you were only

staff, pools, service, local host, room, room service, spa tub, views, design and decor

everywhere was amazing, with four different restaurants and a daily buffet, plus unlimited 24/7 room service

our room far exceeded our expectations, it was spacious & comfortable with stunning views over the beach

i have to give a specific mention to the staff who worked around the pool serving food and drinks these people

of slow wifi

the wifi and power was in and out.

room was a bit worn down, and so was the outside pool area, but for this price i think it s a great deal

the staff was so friendly and the breakfast service was top notch

rock-formed pool connected to the canal

breakfast was the best meal of the day

long lines up for breakfast and lunch buffets

beautiful grounds woven into the natural environment, with a fantastic pool, large kids area and a nice beachfront

too big and only few golf carts

great swimming pools. the kids area/water-park is vey nice and safe for kids.

the pool was clean and huge

very nice, the facilities are good, rooms are clean, good range of restaurants, great pools for kids and a really

and their system of golf carts does not attend the needs of everyone

the breakfast was excellent. a lot of choice and very very nice.

great buffet for breakfast and every other meal. nice grounds with pathways winding through the

however, staff was quite nice and help us to get our clothes to the laundry with no

the pool and the food was very good

- nice pool - rooms are well designed really a great choice for a mexican beach holiday

of the staff can be improved, for example: prepare change & pin for the payment when delivering room service,

is a great option to go with kids because the beach has no waves at all

wildlife, definitely kept kids entertained

our first day at the white sand pool, we had to hunt someone down to get drinks at the swim-up bar

keep putting them out daily until they're gone, there was no hot food served at the beach between breakfast and

the colonial, white sand, and trs areas were beautiful, the pools were wonderful, and the

it was difficult to contact the spa to cancel my booking the next day bc nobody answered either phone line and

the staff, the food, the room and the pools

very spacios and modern room (junior suite with private pool)

overall and i m glad we didn t stay at the main resort that is full of loud families and kids

service so special) and i would recommend upgrading to the premium experience, ivan around the pool really looked

breakfast and staff were amazing.

lift & laundry machines were out of order for the whole 2 weeks that we were there

classic condo, we ll built, sweet pool, code to dolphins and the restaurants, great staff.

the suite was very large and comfortable, and the pool was basically ours to use during our stay as it is a

parking right outside the unit and although not dedicated we never failed to snag a spot

knives in kitchen not sharp and had loose handle

i needed, yosimar and alexis the car valets knew about my car more than me; good and fast laundry service and

the beach was lovely and the hut bar with the swings

it s quite loud, especially the family pool which is pretty bad

children s water park is exclusive to the explorer club so we couldn t watch our kids play

children s water park is exclusive to the explorer club so we couldn t watch our kids play

no laundry facilities

also good wifi throughout the resort

rooms, the bathroom door knob was broken, and telephone wasn't working, clock wasn't working and wifi booster

there is a perfect shallow beach for kids with the fishes right there

was moving sideways easily pillows were thick and not comfortable for adults and kids no hair conditioner in

too many kids.

pool bar service is very slow and never come

there's even a bar and sitting area in the water park

even the spa, only were able to book massages for the last day of our stay (several family members wanted

too many kids.

with our kids in a couple weeks

not sure) the kid’s part of the property is closed and under renovation, which means there were kids allowed

lovely greenery, great pool area with a swim up bar and a number of beaches in both parts of the hotel

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite

reception and possibly on the beach where is udibile only the music from the swimming pool in some point

the pool is lovely and inviting

familia the bush s we started off in the bungalow which was set back more away from beach & pool it too was

no tv, but good wifi

location perfect right off the beautiful beach and pool clean and quiet

we love that it is right on the beach, the size of the pool is perfect for our kids, the beach area is so

we also used the laundry service at the hotel, that was quick and good

good service you could do your own laundry

the laundry service was a huge bonus

the laundry service was very helpful - we dropped off our clothes in the morning and by the evening

they offer laundry service onsite which is convenient

she provides a very affordable laundry service and there is a cute cafe downstairs

t the hosts offered that we could lig on to their private wifi)

wi-fi reception a bit shaky

what is on the their site no pretention but good service and comfy, good pressure in the shower, wifi in the

the wifi was slow in my room. thats the only negativ point.

the laundry was not ironed.

laundry is quite expensive. food is average.not recommend the japanese restaurant .

will start by saying this is a great adults only resort

we loved the pizza by the pool and also loved the grill for dinner

free tennis courts with rackets provided by the hotel, ping pong tables and a gym

secure parking

no wifi , hard bed

) and for our 'giraffe' room the wifi was fantastic

it has free parking and a lot of interesting things like the cenote, iguanas here and there, and jungle

the on site restaurant and bar are great and it's not a long walk into the town

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

each summer we bring the kids and watch the turtles nest

food very plain, watered drinks, uncharming pool area, lack of sunbeds

each summer we bring the kids and watch the turtles nest

as for the buffet, get them to make you an omelet for breakfast

i checked with the guest services on getting laundry service since we had an extended stay, and i was told they

of the drinks could have been improved, the beer at the pool bar tasted like it was watered down with soda water

great breakfast, lovely staff, great facilities, great activities organized all around your stay

food was great, from breakfast buffet, to poolside lunches/snacks and dinner buffet as well as a la carte's

lack of air con at the main hotel restaurant that was breakfast and lunch

they had a great kids program

good food. good staff. many activities/shows for kids.

all the pools had entertainment

pool floor was to slippery

met jose at the iguana bar

room service was slow

breakfast is the best we ve ever seen, staff is super friendly, everyone is smiling and ready to

room service is available 24 hours and we tried all the restaurants except one

the breakfast buffet was amazing

the breakfast and location and how quiet and calm the resort is, would definitely come back and

requested laundry 3 times and nothing

they had only 3/8 pools available (one was the kids pool) and they were not enough for all the people staying

the tiki bar was closed, quality of food wasn t consistent - some dishes were incredible while others weren

i love the room service option

the dj at the lobby bar was fun

also laundry service was nice

we spent hours in the pool and on the swings, just enjoying the stylish territory and the weather

the restaurant had delicious food and the pool was key

complex of hair 6 rooms with a nice pool

very tasty breakfast was served in the area near a pool

laundry service was pricey.

inclusive doesn t include wifi, parking, wouldn t help with luggage

the gym

would have been nice if there was a coffee bar with one of the cappuccino machines outside closer to the rooms

of the staff would answer bad or make faces and seem like they we're doing you the favor and the golf cars at

wasn t much nightlife for adults the pools all closed at 8pm and there was no alcohol in the rooms

the selection of food at the breakfast buffet is amazing

wifi service, water changes temperature while on shower, signs

wifi didnt work all the time.

for families with kids is a paradise highly

private jacuzzi and pool with full bar and wine included

the base level rooms are all very big and private, each has a small pool and you could easily chill out for

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room

another minor issue is also that there was no squat rack in the gym

finding someone who would get me my rental car from valet parking tested my patience, too

the breakfast buffet at cayuco is also a must see

both xcaret arte for adults only and xcaret mexico for family, are out of this world

at one point inside the resort, i remember sitting in the viapy bar and thinking, there wasn't one place i sat

close to $200 extra per day for a 2 year old (who doesn't eat much at all and cannot use the kids club as it's

and so many healthy options at their four restaurants, full service cafe, taco truck, and room service

breakfast was great

was just perfect and the service quality is outstanding the place, the beach, the pools, the breakfast place

breakfast at su casa or plantissa

we had a little accident when after breakfast we came back to our room and one important bag was missing - but

overall is very fun for people who want to have fun but also have kids!

and plenty of places to get it, entertainment, the beach was clean, plenty of beach chairs, the kids pools were

the breakfast buffet was great with lots of choice and space for our big family

was friendly, nice size rooms, great family rooms with bunk beds, great pools, kids splash pools keep them busy

beach, pool and activities were fun but the food is pretty bad

the landscaping, proximity to the beach, the pool and food options.

also the main pool was missing a few floor tiles and my friend cut her foot

ac, broken flush from toilet, broken socket, noisy fridge, leaking toilet, broken shelf, mini bar was still with

lots of pool room

staff was great. excellent breakfast. need a car, or a lot of taxis to go places, or tours.

we were told we cannot use the water provided in the gym when another staff told us we could

like their facilities of kitchen

) healthy breakfast, huge beautiful lobby, wifi always works, friendly staff - they just have it solid

the kitchen top stove does not work properly

bathroom a little old, spa has no sauna, and small

looked elegant, all you can drink and eat, beach side chairs with hoods, outdoor beds near pool and a couple on

room service was amazing

excellent. the room service was superb.

lead the beach volleyball and evening entertainment(halloween and circus show), carlos for aqua gym and stretching

also, we used the laundry service and was a clear rip off, as we were charged 70 for a little bag, which

a kaiak or a small sailboat out to the ocean for free for an hour or you can just relax by the pool or read you

staff at the bar and buffet was excellent

kids club is recommend for those who are traveling with kids to keep them occupy with a care taker

delicious drinks in the bar :) rooms were quite spacious and comfortable - nothing to complain about

there s no room service, no swim up bar, no beach or poolside service

is small but good for 3-4 days trip with kids, the entertainment team and kids club team was good for kids

needs a bigger pool or another pool

no bar soap

wifi doesn t work well in the room room on top floor is pretty hot and ac doesn t cool well you

they serve free sangria on the rooftop infinity pool in the afternoon - which we had entirely to ourselves one

no gym

location restaurant bar and staff

the rooms are great, i loved the plunge pool and

was canceled and i wish they would have given us a refund or credit to use at the restaurants and spa or something

breakfast buffet, house keeping up to par, laundry service great, all services used were great

we had an incident with the hotel laundry service, which ruined some of our clothes and it took 3 days to get

beach dirty, small parking lot, hard beds,

the gym was very small and needs a refresh

our door cards constantly deactivated. and we would say breakfast was lacking.

in mexico, but in europe it would barely qualify for a 2 star hotel: there was no hair dryer; no laundry service

no towels available in gym

our pictures also showed our suite had a kitchen

the pyramid in which the gym is inside of was gorgeous

was a little strange, but the room was great, pool fine for a cooling dip, good views across the golf course,

enough parking space. rooms were sunny and bright.

it was a bit noisy begining around 6am because our room was very close to the breakfast area.

the breakfast was good

breakfast, price

beds not good. noise from the parking lot;

to start our room wasn't ready thenow the mini bar was never stocked properly the room had a loud noise that my

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every

this hotel offers great service and excellent buffet breakfast. will definitely return!

it was good to be 15 mins walk from town it meant it was quiet and peaceful and the view from the pool of the

we used the spa for a swedish massage, it was amazing

good laundry service is a plus, easy to wash and dry.

facilites - laundry, pool

i also appreciated the climate control in the room and the ice machine down the hall and the laundry room

included breakfast is great.

strong wifi and good shower

i had laundry service as well with fantastic price and as well i had time to stay close to swimming pool,

the wifi was as advertised, useful in the common areas, but without a repeater, not in your room

good wifi for working remotely

i love like how every room has its own wifi, so never you have internet connection problems

amazing full kitchen air conditioner hot water quiet area

also there was many people slip on the pool area due to

gym was excellent

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

in-operative shower had glossy tiles (nearly fell) food - daily special was at best warm salid bar was best

ferry right next to you, small pool, smell of mold, everything was always wet.

mosquito nets or laundry service (we stayed there a week so needed both) noisy construction site right next door

there was a lack of communication regarding room service and payment

tulum center, and the main beach so you have to drive 20 minutes to find a good restaurant or bar or the beach

very polite service, nice bar and restaurant - delicious food

pool didn't work, a dead animal in the pool, no room service, difficult check in and when we checked out the

very nice room with huge balcony breakfast included was an added bonus

the location and the roof top pool are great

the rooms are clean and spacious, and the breakfast was excellent

wifi is

the location, staff, great rooftop pool. modern, spacious rooms. get off of 5th

was zero wifi in my room ( #1)

no wifi in the room, too loud outside, felt unsafe, mould everywhere

we enjoyed the pool

the bathroom was in need of a refresh. wifi was not great.

the swimming pool is clean and we had it to ourselves

calm and quiet, nice little swimming pool, close to everything

the staff were friendly and welcoming, the rooms were spotlessly clean, and the wifi worked well throughout