also laundry service was nice

loud frogs at night who swim around the pool and hop around the restaurant area

on the territory, and there are no curtains on one window, so this light enters the bedroom - the wifi was a

the breakfast was not enough even for the kids (two toasts per person and some slices of fruits with tiny amount

complex of hair 6 rooms with a nice pool

requested laundry 3 times and nothing

restaurants, comfortable rooms, kids facilities

breakfast an hour late or didn t show up at all

fantastic, completely unexpected, shows - great restaurants, with amazing dishes - good kids club, very

pool, spa and restaurant staff!

beach out of use all of our 5 day stay build up of seaweed & main pool for 4 days

good food althrough out the trip but the breakfast buffey definitely stood out

the kids club was probably the best thing about this resort

pizza arrived it was the incorrect order, extremely small in size more so should have been in the kids menu &

the spa is incredible, and highly recommend

the bahia kids club was amazing

and there is also a small bar where you can get any drinks that you want

- the hotel is too big for its own good as you have to waste time waiting for golf cars to drive you to the

sea and pool water were really very warm - thanks to the amazing weather - but meant it was hard to cool

snack bar was my favorite place

i checked with the guest services on getting laundry service since we had an extended stay, and i was told they

staff was not great at handling an issue - i facial at the spa (us$85) was charged to my room and under my name

the buffet offered mexican, sushi, italian, grilled meats for dinner & a vast variety of breakfast and lunch

worst of all, there was no room service so we were hungry and dissatisfied for most times of the night

spa dauphin pool

the rooms are great, i loved the plunge pool and

the facilities of this hotel are not even near a 5 star hotel, starting from the gym which doesn t exist

was canceled and i wish they would have given us a refund or credit to use at the restaurants and spa or something

breakfast was fantastic with very friendly waiters

you don't have any room service and bar is closed after 11 pm

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

4 restaurants, sushi bar & 24 hour snack bar

as for the buffet, get them to make you an omelet for breakfast

food very plain, watered drinks, uncharming pool area, lack of sunbeds

each summer we bring the kids and watch the turtles nest

wifi in the tent was quite poor

property has an on-site restaurant and bar (

secure parking

the on site restaurant and bar are great and it's not a long walk into the town

free parking

the laundry was not ironed.

laundry is quite expensive. food is average.not recommend the japanese restaurant .

food was very good, and i appreciated the gluten free products at breakfast.

but did not ruin my stay as found one later and the bar at the pool and the swim up bar and beach food was very

room service was prompt at breakfast time and the food was well prepared

she provides a very affordable laundry service and there is a cute cafe downstairs

t the hosts offered that we could lig on to their private wifi)

what is on the their site no pretention but good service and comfy, good pressure in the shower, wifi in the

has smart tv and wifi

the wifi was slow in my room. thats the only negativ point.

the laundry service was very helpful - we dropped off our clothes in the morning and by the evening

we also used the laundry service at the hotel, that was quick and good

good service you could do your own laundry

the laundry service was a huge bonus

they offer laundry service onsite which is convenient

we love that it is right on the beach, the size of the pool is perfect for our kids, the beach area is so

ha restaurant is just an overgrown beach bar with the most average food

a beautiful setting - we could walk barefooted the short distance to the sea and the swimming pool was clean

day spa was very expensive

parking on site was very easy

mosquito nets or laundry service (we stayed there a week so needed both) noisy construction site right next door

pool didn't work, a dead animal in the pool, no room service, difficult check in and when we checked out the

no in room phone or way to order room service that we could ascertain

changed me items from mini bar we did not consume

the mescal drinks were fresh and fabulous and the bar tender made them just the way we liked them

they say you can't do laundry

room service for free was a great touch

location the facilities the staff were also helpful the restaurant was fantastic to the bar was great everything

shower barely got hot and room service did not clean rooms properly and even left their cleaning equipment on

parking was great, food also, very confortable bed and huge bathroom

great staff if you have teenagers and for keeping kids occupied

drinks at the pool bar weren't that great

drinks at the pool bar weren't that great

great breakfast and food the rest of the day.

breakfast and lunch were best

not a good service on the beach. very very expensive laundry service. very.

the day after i came to the reception specifically asking that i needed the room done and the laundry

just be aware the prices for massage and laundry are extremely expensive

not enough variety of food for breakfast and lunch. spa services too expensive.

s absolutely friendly the rooms are big, the food excellent, the location fabulous the swimming pool really

no laundry facilities

choices of pools either for activities( noisy pool we called it) quiet pool, very fun looking kids pool, beach

the spa team

pools, lazy river, beach, gym, spa all very nice

beach and pool areas and restaurants

easy to find golf carts to take you wherever u want go

sometimes dinner and bar service could be a little on the slow side.

an appt to use the gym

room service is good but a little bit slow

service so special) and i would recommend upgrading to the premium experience, ivan around the pool really looked

it was difficult to contact the spa to cancel my booking the next day bc nobody answered either phone line and

the pools was immaculate and spacious

our first day at the white sand pool, we had to hunt someone down to get drinks at the swim-up bar

we didn't end up using the kids club but they had a good schedule of stuff for kids 4 and up

they charge 15 dollars for room service at an all inclusive resort

the water park was just a couple of not very exciting water slides

very nice, the facilities are good, rooms are clean, good range of restaurants, great pools for kids and a really

the drinks at the bar were always so much diluted - not sure if there was any alcohol in any of the cocktails

service sucks , room service and rooms , are terrible.

very nice, the facilities are good, rooms are clean, good range of restaurants, great pools for kids and a really

little kids club near the beach was underwhelming

my kids loved the juniors kids club

restocking of water, coffee and mini bar in your room was not happening even after numerous complaints

beautiful grounds woven into the natural environment, with a fantastic pool, large kids area and a nice beachfront

frequent some food was really bad like chicken and fish were stale, ac stopped working midnight room service

the all-inclusive rate included everything apart from laundry, spa & beauty treatments, where you were only

the spa was also beautiful and our services very relaxing

we enjoyed the well-equipped gym and fitness classes

facilities are great, big gym with lots of space, several pools and bar areas

breakfast buffett was amazing with an abundance of choices.

great location the staff is just amazing antonio from the drifwood bar the people from the spa everyone was

more options for breakfast

love the 24hr room service

make sure you bring your tip because the staff definitely deserves it from the bell hop to the room service

the hospitality, the room service was unbelievable..

without beach shoes, there is a clear risk of injury (cuts) - defect hot pool (was not repaired during my stay

the shared airport shuttle may be included but it is horrible

the spa available was great went almost every day for the aqua therapy

breakfast til late night room service the foods offered were varied and delicious

breakfast til late night room service the foods offered were varied and delicious

helped us with taxis, laundry, food, culture

good kitchen. nice pictures on the walls. room is quite good.

the location conveniently close the strip of restaurants, free parking just in front and a small pool to cool

hot water take 20 minutes to come out internet very slow no mini bar in the room

pressure in shower, difficult to mix ideal temperature of water, useless and unmaintainted pool, room service

possible to stay in room 9am - 5pm because of very loud noise and vibration that was coming from laundry room

no laundry as stated on booking.

laundry room was above our room and incredibly loud in the morning

beautiful center court with a pool

the wifi works great

one thing, the views from the rooms are not as they are shown on the website its directly on the parking lot

rooftop area with pool was nice

wifi was slow.

the rooftop terrace and pool and interior garden space are nice.

no wifi, loud construction, loud guests

had a laundry, and it was well located

kitchen is missing few things like cutting board and dish soap

access to multiple pools, gym on the roof

in the building even though they have the facilities for it like tables and seating and a poolside cabana

both pools were really nice

no towels were left in the room after cleaning, we were told they were in the laundry, they didn t arrive

we had our laundry done at the hotel and it only arrived 5 minutes before we needed to go to the airport while

from arrival you are presented with a laundry list of extra charges that all need to be charged to your card

our room had a jungle & beach view with the pool for two on rooftop amazing ud83eudd29 loved it the breakfast

the guys that worked the restaurant and bar were attentive, funny and very friendly