several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

bar by the beach, it is different story, you have to order food

4 restaurants, sushi bar & 24 hour snack bar

as for the buffet, get them to make you an omelet for breakfast

each summer we bring the kids and watch the turtles nest

the laundry was not ironed.

laundry is quite expensive. food is average.not recommend the japanese restaurant .

we loved the pizza by the pool and also loved the grill for dinner

great choice for breakfast, used various restaurant would rate them as good.

the beach was ok, but had a lot of seaweed and kids (not acceptable at an

two restaurants and a bar on site

the pool is lovely and inviting

loved the pool

some english kids squatting the pool and were very noisy, parents were hopeless

easy parking

she provides a very affordable laundry service and there is a cute cafe downstairs

the wifi was slow in my room. thats the only negativ point.

poor wifi connection

has smart tv and wifi

t the hosts offered that we could lig on to their private wifi)

we also used the laundry service at the hotel, that was quick and good

the laundry service was very helpful - we dropped off our clothes in the morning and by the evening

they offer laundry service onsite which is convenient

the laundry service was a huge bonus

good service you could do your own laundry

better wifi connection in the huts is needed

) and for our 'giraffe' room the wifi was fantastic

it has free parking and a lot of interesting things like the cenote, iguanas here and there, and jungle

no wifi , hard bed

one of them has the fish spa and you sit on the steps and get your feet nibbled by little fishes

i checked with the guest services on getting laundry service since we had an extended stay, and i was told they

of the drinks could have been improved, the beer at the pool bar tasted like it was watered down with soda water

the buffet breakfast was delicious and the truck was good too

lack of air con at the main hotel restaurant that was breakfast and lunch

it was fun that they have a casino, but they play by different rules and are a bit shady so you have to really

the kids club and family friendliness was impeccable and my daughter loved it

the warm weather, golf cart transportation was the best. bartender at the tulum was awesome.

overall not exactly all inclusive, hard to move around no availability for restaurants no room service, charge

we upgraded our bracelets when we got to the property to have access to all bars, pools, and buffets of all 4

and there is also a small bar where you can get any drinks that you want

good food althrough out the trip but the breakfast buffey definitely stood out

food in main pool restaurants is super tasty, room service super fast

breakfast is the best we ve ever seen, staff is super friendly, everyone is smiling and ready to

pizza arrived it was the incorrect order, extremely small in size more so should have been in the kids menu &

from the entrance to the rooms, the gym, the restaurants, it was all very nice

requested laundry 3 times and nothing

we prefer the pool and laying down anyways, so this wasn t a big turn off for us

she was told room service is closed and they had chips

service at the pool was very poor

breakfast is the same thing over and over again they don t switch up breakfast

no laundry facilities

wifi was given to us when we upgraded our room but we were never told that it was limited to just

also good wifi throughout the resort

didn't like the distance between the rooms to the dining room or to the gym

rooms, the bathroom door knob was broken, and telephone wasn't working, clock wasn't working and wifi booster

before i headed out to enjoy breakfast, i pressed the button toured more of the property and had a few drinks

the rooms are very spacious and i really enjoyed the grounds

there are golf buggies available, but we walked everywhere - in trs itself walking is easy but even around

an appt to use the gym

spa was our favorite destination

the colonial, white sand, and trs areas were beautiful, the pools were wonderful, and the

dalia and tikkal breakfast had nice variety and decent service

big pool was under construction which we did not know about and that was a big reason we were staying

pool areas are nice and the location is beautiful karla and roxanna were great.

are going to be dehydrated from extreme diarrhea) or even ginger ale and crackers without a $20 room service

also laundry service was nice

the restaurant had delicious food and the pool was key

loud frogs at night who swim around the pool and hop around the restaurant area

the pool is not private for the room as stated in the reservation.

the property is stunning and impeccably maintained, with beautiful rooms, warm shower water, a pool, hammocks

overall i believe it was really good value, there are three hotels in one, two large areas with pools, and one

tropical birds, coatis, sereques and we even spotted some racoons late at night, if you or your kids love

staff is really nice and friendly - they did their best to help us with early check in and late check out,

the pool was amazing (though if you're under

very nice, the facilities are good, rooms are clean, good range of restaurants, great pools for kids and a really

great swimming pools. the kids area/water-park is vey nice and safe for kids.

4 hours later and 3 more trips down there we finally got them and the kids could finally go to sleep

frequent some food was really bad like chicken and fish were stale, ac stopped working midnight room service

the buffet food including the 24 hour sports bar was almost as amazing as the a la carte restaurants

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still to much

the all-inclusive rate included everything apart from laundry, spa & beauty treatments, where you were only

i especially loved javier (who was stationed at the back pool with the bar from 6/12-6/14

thing that was not quite up to standard was breakfast service- this was slow and haphazard but possibly because

pool bar tenders await staff drinks and

i have to give a specific mention to the staff who worked around the pool serving food and drinks these people

room service

the private pool was nice with an amazing view of the ocean.

the spa was exceptional!

the hospitality, the room service was unbelievable..

should have known since it s mexico that everything needs to be bargained, including even their spa and gift

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms

the shared airport shuttle may be included but it is horrible

breakfast til late night room service the foods offered were varied and delicious

plenty of lounge chairs by the pool and on the beach

we loved the daily volleyball games in the pool and getting to know other travelers

hot water in room not working until the last day, but we were offered free spa treatments in apology

more food options little music in pool area the sargasso

kids pool could do with some shade

there are millions of places to go and party and have kids run around

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just

little gym was an unexpected treat, right in the middle of jungle

great homemade pasta, delicious cocktails, well kept pool and beach area

hotel is beauitful and the view from the rooftop pool and bar is amazing

very accommodating great inclusive breakfast (basically ayce order) decent cocktails at the bar beautiful beach

there is a specific pool for children, so they stay out of the adult pool, but it is serene

lovely beaches. nice pools. friendly bar staff.

no wifi except in the awful mall - and even there only restricted day time hours

room service was almost non

the food was great! the bed was very comfy. the beaches were beautiful and the pool was lovely.

are arrogant, food is poor, cleanliness is poor, on top of that we had to pay the room service 170 pesos once

grounds are lovely and the pools and beach are fantastic

large swimming pool

kids water park is extra charge, mini golf after 7, pool tables, bowling etc

any extra activities or coupons suppose to be included at check in or full details about premium spa benefits

same kids menu every restaurant every meal isn’t acceptable

we had to walk over to the bar in the next pool to get a drink and there is no visibility of the kids pool from

we had a premium room for 2 adults + 2 kids, and we could barely fit

you’re traveling first time and with young kids beware of this place

it was a great hotel with a lot of options. the kids had a blast. the food was pretty good.

the bellhop upon our late arrival drove us to our room in his golf cart to drop off our bags then drove us to

laundry service was not that great

pools, kids pool zone, convenient sanitation stations throughout resort, bar service, friendly servers, clean

the staff were amazing, the facilities were fantastic (awesome if you're travelling with kids) and the food

was not too much entertainment for kids aged 9 and had to pay for the best

pool area is great for kids

mosquito nets or laundry service (we stayed there a week so needed both) noisy construction site right next door

no uber, there are no restaurants, supermarket or atm near by restaurant closes at 10 pm with no room service

pool didn't work, a dead animal in the pool, no room service, difficult check in and when we checked out the

next to the hotel there s a superb beach bar with best food and snorkeling, hammocks, massage, where people

the mescal drinks were fresh and fabulous and the bar tender made them just the way we liked them

breakfast was fantastic, fresh made to order and plenty of choice

wifi was fast

great location, like the natural pool, big rooms and private patio

included breakfast menu had excellent variety, high quality, well prepared and delicious food

the breakfast was sufficient for what we need

they say you can't do laundry

between too much nightlife (ie loud, early 20s, wasted) and full on family places geared towards kids (and not

they had a little play area for my kids

very diverse guests, couples, families with kids, older couples all getting along nicely

also no seating at the pool, wouldn t be possible with the existing pool space

however, staff was quite nice and help us to get our clothes to the laundry with no

nice bar, water around the bar is warm temperature

the location the atmosphere the pool the beach where great

and proximity to beach some ( few) of the staff were nice and customer focused parking close to hotel ( but

we could not get away from screaming kids

lift & laundry machines were out of order for the whole 2 weeks that we were there

classic condo, we ll built, sweet pool, code to dolphins and the restaurants, great staff.

didn't know wifi for the apartment and were not timely in resolving the issue

the location was a bit remote but we used bikes daily or you can rent a golf cart or car

very spacious area, dining, kitchen, balcony

i needed, yosimar and alexis the car valets knew about my car more than me; good and fast laundry service and

it s good to have a few restaurants to choose from - oceana is great (available for lunch and breakfast also

we had room service one evening only around midnight and that was ok but that was expected since is simple

breakfast buffet was a zoo, so many people, a poorly situated table, cold food

for kids it’s so overstimulating… be prepared that when you ask for something or order something,

breakfast and lunch were best

pool area and sunbeds were convenient, not to crowded and relaxing

the bar should make more kind of cocktails

plenty of beach and pool chairs

breakfast was good, but that was about it

the resort is massive, with multiple beach fronts, pool areas, a water park, numerous restaurants and facilities

the kids were thrilled with the roxcity kids club, where they had endless fun and made new friends

there's even a bar and sitting area in the water park

there is 24 hour room service which is amazing for late nights

of kids friendly entertainment, kids everywhere

just be aware the prices for massage and laundry are extremely expensive

the day after i came to the reception specifically asking that i needed the room done and the laundry

not a good service on the beach. very very expensive laundry service. very.

most clientele is families with kids so the

she was great and helpful great location great architecture great continental restaurants breakfast need to be

the staff was amazing especially the entertainment team. the rock spa is a must.

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite

not sure) the kid’s part of the property is closed and under renovation, which means there were kids allowed

pool schedule was too short, wished they let the pool open longer.

with our kids in a couple weeks

helped us with taxis, laundry, food, culture

wifi was quite poor during our stay.

the pool is unuseful

dedicated parking in front of the hotel

hot water take 20 minutes to come out internet very slow no mini bar in the room

no laundry as stated on booking.

possible to stay in room 9am - 5pm because of very loud noise and vibration that was coming from laundry room

laundry room was above our room and incredibly loud in the morning

tiles around the pool area could be a bit slippery when wet.

quiet - altough not in the beach area of tulum, you have plenty of places to eat and shop - free parking

late night the iron door of the parking place was constantly moved by the ocean wind, and it made a loud

the sun terrace and pool are a frat place to relax

distance to the city centre good wifi connection but i did not use the wifi for work purposes room stayed cool

friendly and helpful staff, big room, modern design, free parking, nice rooftop

the hotel was incredible! we love the people, the vibes, the pool and the breakfast!

had a laundry, and it was well located

in the building even though they have the facilities for it like tables and seating and a poolside cabana

apartment with kitchen

the hotel is not completely finished, yet we were able to use the two pools and the gym, which are all top

kitchen is missing few things like cutting board and dish soap

from arrival you are presented with a laundry list of extra charges that all need to be charged to your card

no towels were left in the room after cleaning, we were told they were in the laundry, they didn t arrive

we had our laundry done at the hotel and it only arrived 5 minutes before we needed to go to the airport while

room with the pool on the rooftop was just perfect

breakfast had quite a few options and we enjoyed everything