lift & laundry machines were out of order for the whole 2 weeks that we were there

pool was a bit dirty and dated.

great kitchen too

the beds were neatly made, lots of available kitchen supplies, and i could not have asked for better

huge beds, extremely well equipped kitchen and a good shower

however, staff was quite nice and help us to get our clothes to the laundry with no

need for food with dozens of restaurants, pharmacy, shopping , you can book excursions and rent golf carts or

eenery), enter hall, background of the hotel (gym), swimming pools, pool with bar, large room, beds (comfortable

wifi is dreadful so be aware of this although there is a free business room with computers and

- nice pool - rooms are well designed really a great choice for a mexican beach holiday

i needed, yosimar and alexis the car valets knew about my car more than me; good and fast laundry service and

spa was very

for kids it s so overstimulating be prepared that when you ask for something or order something,

all the staff and the kids pool aerea

the pool was lovely, the staff very attentive, and the food and drinks were excellent

of slow wifi

the staff was so friendly and the breakfast service was top notch

wi fi,breakfast

wifi was fast

rock-formed pool connected to the canal

service, great food the tacos by the pool are awesome

we did not have the chance to use the water park

also, the kids water park was super fun my kid enjoyed it

downside was that the lifeguard at the kids’ water park spent most of the time watching videos on her phone

downside was that the lifeguard at the kids water park spent most of the time watching videos on her phone

it was really far to walk from one end to another and no golf carts to take us

was nice and cleaned, excellent wifi

the spa was ok, but definitely not as grand as i expected considering i had read on the website that it

room service was extremely fast and the food was very tasty

had all inclusive and they had excellent room service 24/7, but they did not serve coctails with alcohol to the

laundry service was not that great

not much activities in the evening, casino very small

we also enjoyed our spa time

my kids absolutely loved the kids club

very limited options for room service which takes

was impossible to reach room service or reception over the phone

the breakfast was very good.

we had a “premium” room for 2 adults + 2 kids, and we could barely fit

we had a premium room for 2 adults + 2 kids, and we could barely fit

kids area

same kids menu every restaurant every meal isn’t acceptable

besides not having to pay for room service delivery there's really nothing special about the premium level

more servers on the beach would be great. also room service menu could use some improvement.ee

grounds are lovely and the pools and beach are fantastic

i like the spa and de convention center

facilities beautiful grounds pool area easy access to pool

kids space staff was not good

booking needs to specify the age of the kids so that the kids are charged properly.

the choices of restaurants, the food, the comfortable bed and the exercise classes by the pool

beach front, great gym and spa

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just

kids pool could do with some shade

there are millions of places to go and party and have kids run around

pool could do with some shade

hot water in room not working until the last day, but we were offered free spa treatments in apology

breakfast til late night room service the foods offered were varied and delicious

the shared airport shuttle may be included but it is horrible

without beach shoes, there is a clear risk of injury (cuts) - defect hot pool (was not repaired during my stay

vegetarian choices are limited shade next to pool is rare

we loved the daily volleyball games in the pool and getting to know other travelers

they even cooked a special kind of mexican breakfast following my recipe

personal concierge, excellent food, restaurants, room service, and staff

or outdoor seating which we feel would be a good idea given the current pandemic, an expanded room service and

the beach breakfast and lunch are a dream

more options for breakfast

the all-inclusive rate included everything apart from laundry, spa & beauty treatments, where you were only

amenities are great, the main bar is great, the pools are super nice

thought that the breakfast service was a bit lacking

breakfast was good, plenty of options, quality of food about the

staff, pools, service, local host, room, room service, spa tub, views, design and decor

if you are someone that is used to extremely good service you may be a bit annoyed that the golf cart to take

wifi was decent throughout the resort

very nice, the facilities are good, rooms are clean, good range of restaurants, great pools for kids and a really

service sucks , room service and rooms , are terrible.

ny of them after long flight) waiting for their room - phone calls to the reception or room service from guest

breakfast was good

also, the resort, while stunning, was so spread out that my kids were exhausted getting around (3 and 6 years

little kids club near the beach was underwhelming

the kids club and pools were just as pictured and really beautiful

the beach bar line gets long

pool areas are nice and the location is beautiful karla and roxanna were great.

the colonial, white sand, and trs areas were beautiful, the pools were wonderful, and the

dalia and tikkal breakfast had nice variety and decent service

we didn't end up using the kids club but they had a good schedule of stuff for kids 4 and up

our first day at the white sand pool, we had to hunt someone down to get drinks at the swim-up bar

spa was our favorite destination

food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool

the rooms are very spacious and i really enjoyed the grounds

before i headed out to enjoy breakfast, i pressed the button toured more of the property and had a few drinks

drug dealers around the infinity pool

no laundry facilities

the information about the kids club.

the lazy river, pool area, bike tour , room and the shows..also the sky bar area

no parking valet (you have to park your car yourself)

louanne from the spa was wonderful booking treatments for my daughter and i

laundry service was pricey.

the rooms and the beach the pools

the royal level has a private pool, private restaurant, private cabanas at the beach, top shelf alcohol, and

was nice ariel gonzales was super informative alfonso was nice as well, the spa hortencia and kenya were great

a veces hacian el room service muy tarde

my son surprised the ladies with spa treatments mulak and the massage was one of the best i've had

e adults only part of the hotel)

that we had to reserve in advance (taste was just okay but very entertaining), chibali for a breakfast but it

the spa is out of this world , if you can definitely book a treatment , was the best massage and facial

for 6 days with 2 young kids, 4 and 6

kitchenette in room was nice

easy parking

free parking which was useful as otherwise you have to pay to park near the beach

day spa was very expensive

loved the pool

they offer laundry service onsite which is convenient

the laundry service was very helpful - we dropped off our clothes in the morning and by the evening

we also used the laundry service at the hotel, that was quick and good

good service you could do your own laundry

the laundry service was a huge bonus

she provides a very affordable laundry service and there is a cute cafe downstairs

t the hosts offered that we could lig on to their private wifi)

wi-fi reception a bit shaky

has smart tv and wifi

poor wifi connection

laundry is quite expensive. food is average.not recommend the japanese restaurant .

the laundry was not ironed.

we were so happy with the selection of restaurants, 24 hour room service, and mini bar that were all-included

pool was beautiful and beach was perfect

the room service

one of them has the fish spa and you sit on the steps and get your feet nibbled by little fishes

no wifi , hard bed

secure parking

) and for our 'giraffe' room the wifi was fantastic

property has an on-site restaurant and bar (

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room

private jacuzzi and pool with full bar and wine included

the base level rooms are all very big and private, each has a small pool and you could easily chill out for

the breakfast buffets were good (not great) but enjoyable

paying for spa entrance

i would like to have at least the infinity pool open until 9-10. it closes too soon at 7.

treat enclosed in a small weave basket to take home - in addition to your stocked out mini bar and snack tray

- the room service would take from 1 to 3 hours but they apologized and explained it was due to extreme

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

each summer we bring the kids and watch the turtles nest

as for the buffet, get them to make you an omelet for breakfast

each summer we bring the kids and watch the turtles nest

bar by the beach, it is different story, you have to order food

one only negative thing to say the spa manager is in the wrong place i could suggest for his soul to work in

the list goes on though with the su casa hostesses & servers, the vegan tacos staff, room service staff, the

seating around the pool unless you have a swim-in room - most of the seating is around the (loud) kids' pool

the pool and beach are so pristine, plenty of cabana beds

breakfast was great

adult only areas still had kids around even though the signs clearly designated the adult area.

variety of eating locations. comfy rooms. loved the juice bar on the beach.

didn't get up early enough to eat breakfast

the beach is stunning, plenty of chairs by the beach and pool areas

adult only areas still had kids around even though the signs clearly designated the adult area.

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

location, friendly staff, large spacious comfortable rooms with mini bar (all included), large swimming pools

also the main pool was missing a few floor tiles and my friend cut her foot

ac, broken flush from toilet, broken socket, noisy fridge, leaking toilet, broken shelf, mini bar was still with

breakfast dinning was warm and tranquil

underground parking limit

good breakfast

location is quiet but close to playa del carmen. breakfast was varied. nice size of the room.

the hot buffet breakfast provided was good too

i checked with the guest services on getting laundry service since we had an extended stay, and i was told they

riding the golf carts was fun also and we traveled with 3 little kids, they all liked it

the staff was very friendly,all the activities they had in the pool daily

buffet foods were good but the lines in the morning for breakfast omelets etc was long unless you get there

amazing facilities, great staff, great food, and super kids club

room service was amazing

rick in concierge was great in helping me find a pool area to hideaway from the activities

the chairs at the main and spa pools were very comfortable, but the beach chairs and the chairs at the other

lead the beach volleyball and evening entertainment(halloween and circus show), carlos for aqua gym and stretching

pool side manners near the infinity pool was horrible

also, we used the laundry service and was a clear rip off, as we were charged 70 for a little bag, which

it is a breakfast at another hotel but they are really just trying to sell you the hotel partnership

we got wonderful massages at the spa and went parasailing, which was amazing

kids club is recommend for those who are traveling with kids to keep them occupy with a care taker

& spa not available

breakfast was also exceptional along with all other meals

pasta station in the buffet room was good and generally offered a good selection especially for kids

i recommend for a family vacation with kids or for a quiet romantic vacation

and pool were beautiful

the only minor improvements i would suggest are regarding the theatre and the kids club activities

breakfast buffet, house keeping up to par, laundry service great, all services used were great

we had an incident with the hotel laundry service, which ruined some of our clothes and it took 3 days to get

food was very good the beach was amazing we are very happy with the service the kids club had very nice activities

the wifi is strong; i was able watch movies, etc on my phone, even at the pools

also kids at the swim up bar was not cool

free wifi

rooms were amazing very comfy beds, the facilities were great bar, kids pool, the dolphin experience

the warm weather, golf cart transportation was the best. bartender at the tulum was awesome.

the kids waterpark it's a plus and the server basilio may from the main buffet kukulkan it's great in

the pools were clean and loved getting upgraded to the adults only section of the resort

in mexico, but in europe it would barely qualify for a 2 star hotel: there was no hair dryer; no laundry service

having a kitchen and fridge, there was no kettle - but there was a coffee maker, and fresh water only on the

incredible, the breakfast was superb, the pool area is great for relaxing with a nice view of the golf course

very calm good breakfast the kids loved the turtles from the golf course lake next to the swimming pool

where the tv didn’t work, taps (water) didn’t work, locks on doors didn’t work, it was a kitchenette with

it was a bit noisy begining around 6am because our room was very close to the breakfast area.

location and free parking

good if you are not picky. nice pool and meals are ok

breakfast is good and enough

pool just as shown on the picture very friendly staff (specially valentin amd claudia) very

the beach really was incredible, almost no one there, direct view at that beautiful sea from the pool

we used the spa for a swedish massage, it was amazing

we booked a basic garden view room but they gave us an amazing ocean view suite with a kitchen, balcony and

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every

it was good to be 15 mins walk from town it meant it was quiet and peaceful and the view from the pool of the

good laundry service is a plus, easy to wash and dry.

facilites - laundry, pool

i also appreciated the climate control in the room and the ice machine down the hall and the laundry room

included breakfast is great.

we enjoyed our stay at your hotel with that large selection of food for breakfast.

but the coffee could definitely be better for breakfast, it s a little weak and bitter

beautiful property, great staff, loved the kids club!

for me, it was a bit off-putting that the pool restaurant closed early and equipment was being set up next to

there is also a nice gym to burn those caloroies

1 minor point: breakfast untill 11, but when in 1045 you really have ca 20 mins to grab what you need, no mercy

i had laundry service as well with fantastic price and as well i had time to stay close to swimming pool,

room service was was also very good

had laundry service as well with fantastic price and as well i had time to stay close to swimming pool, to have

i love like how every room has its own wifi, so never you have internet connection problems

i will be getting one for my home in the united states ud83eudd23 the bed was heavenly, shower, kitchen, everything

requested laundry 3 times and nothing

restaurants, comfortable rooms, kids facilities

they had only 3/8 pools available (one was the kids pool) and they were not enough for all the people staying

liked that the employees on the resort were friendly and helpful especially in the bar and

) really great pool areas

gym was excellent

great pool area, very good restaurants, great staff. nice rooms

breakfast buffets is good just the lunch and dinner buffet are no so good as expected needs more or

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

little hotel, good gym and rooftop pool, great staff and mamagement

truly wonderful hotel, very excited to come back when the spa is completed

roof top pool was great, the restaurant downstairs was great and so was breakfast.

the location, staff, great rooftop pool. modern, spacious rooms. get off of 5th

breakfast service was a little slow, they might have been short staffed, and breakfast options

was zero wifi in my room ( #1)

no wifi in the room, too loud outside, felt unsafe, mould everywhere

however would be nice to have option for a drink by the pool for

no wifi in room

the wifi!

maybe the hotel can extend the pool hours.

clean and huge rooms, very nice garden, private and clean pool

distance to everything, the beach, walmart, convenience store, laundry, the fifth avenue i mean to everything

wifi was spotty

the wifi was spotty at times but, worked well enough

wifi just in lobby

wifi wasn't working in the rooms during my stay, so i had to take my computer down to the lobby

really friendly staff too who helped us with getting some emergency laundry done when we arrived after a very

lot of good points: swimming pool, parking place, staff, turtles, bed, locker, close to everything but not too

rooms are clean and tidy, nice outdoor swimming pool

wifi in the rooms was a bit intermittent at times.

the wifi was good