no guest laundry facility on-site

the breakfast and guest laundry

convenient location for our trip plans. indoor pool and complementary breakfast.

everything was clean and beautiful. bed super comfy! breakfast,pool and gym a+! staff amazing!!

is knowledgeable and accommodating, location for our purposes was terrific, plenty of safe parking, breakfasts

the pool is nice (even though we didn't use it because we were already in town for a swim meet)

ps: a couple of electric car chargers in the parking lot would be nice, would have used one if it were there

we were able to book a pool slot and the kids had a wonderful time

pool, hot tub, and breakfast buffet

staff and a pool for the kids to play in and hot tub in the same area for wife and i to relax in

the pool was small but a great place

the breakfast room was the largest and most comfortable that we had ever been in

i was driving a uhaul truck and the parking was very easy

very pet friendly. good breakfast. modern spacious room. easy access to highways

i didn t get to try it but the work out room and pool looked lovely and there was a fire pit outside with

no laundry bag

were very nice laundry room was nice to have , especially during a longer road trip , it is nice to be able to

the pool water was a little cold and the floor in the pool room was kinda slimy.

sink plugged, wifi not working, breakfast had a boiled egg explode when cut into, spraying hot egg particles

ver convenient. clean. and i liked to breakfast options

way too noisy too many kids about 10-15 running up and down nothing done to stop them.

pool water needs to be heated.

had kids knocking on my door first 2 hours

pool more than compensated for this missing piece of exercise equipment

way too noisy too many kids about 10-15 running up and down nothing done to stop them.

i had to walk around piles of laundry on the floor when i left

to have breakfast at the hotel on monday morning, but was told when we checked in that the bar and dining room

i hear the pool and hot tub were excellent and breakfast was available in the am

was useless, wrong room provided, room services that was paid for were not provided nor a refund issued

no room service

the laundry room had no locks

laundry was free, but had only one machine and it was already in use while two big laundry baskets

very loud noise of laundry machine or heater. cannot go to sleep

room had overwhelming pet smell

clean , comfortable and a great breakfast in the morning

there is no pool, which was disappointing for my kids

the staff was fantastic-we are actually local and just wanted a night away from our kids and dogs to celebrate

excellent spa facilities

staff was amazing, the spa experience was amazing!

look forward to the spa unfortunately they were booked

fact that i paid full price and was not notified that the pool is closed for a few months and no laundry on site

wonderful free breakfast. updated and clean throughout.

the parking lot was a good size

breakfast, european style shampoo ( no little bottles for me to hoard), fire pit, comfy bed

breakfast was awesome

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of

the room was very comfortable with a kitchenette

kids loved the pool

breakfast was great

very nice, kids enjoyed pool and hot tub, breakfast was good!

the room and the pool was good and the food

the pool was very chilly so we weren't able to enjoy it.

free breakfast and friendly staff

wifi was difficult to connect i do not like plastic to eat from a bar is missing

pet friendly, good breakfast, friendly attentive staff

self-service laundry and a small fitness center available

breakfast, free parking, helpful front desk staff, laundry room $1

staff was very friendly, clean rooms. breakfast is exceptional. on site laundry facility.

only one laundry machine

nice to have laundry, don't usually need it, but this time we did

gym and pool out of order; room was not clean

loved the fact that this location included breakfast in the cost, in which i didn't have to pay an additional

there is available parking

breakfast. no one from staff brings another food. no one cares about you

pet fee for one night at $75 was more than i expected and i don't remember seeing it on their page

great gym with well maintained equipment and rowing machine.

is somewhat at the mercy of the fancy restaurant and limited room service

i had a view of the parking lot

plenty of parking for my rental car

lovely rooms and outdoor bar area

no laundry facilities for guests on site. breakfast area was fairly small.

not happy no guess laundry and the prices to high small rooms

no guest laundry

no laundry facility in it.

beds very uncomfortable . no laundry available

the front desk agent named desirae was very nice & personable, she offered a shuttle service for the event my

modern, comfy bed, bar in lobby

there is a bar downstairs

it was clean and beautiful and the staff were amazing! loved the bar area!

parking-facility; location of the hotel in proximity to the city-center as well as some of the most

fireplace and soaking tub wear very nice touches

food, gaming locations) -positive customer experience with all staff interactions -delicious room service

robes, jacuzzi tub, working fireplace, beautiful furniture, very clean and super friendly staff

would like them to give me the room with a fireplace again but they never

only thing i dislike is the breakfast - literally just coffee and pastries (pretty much all gone by 9 am)

laundry machine broken - ran out of detergent - ran out of quarters at the office - not too clean

the coin-operated laundry and dryer machines are new and clean

floor, one on 4th floor and total opposite sides of the building made it very hard with 6 small kids and only

this hotel has two bedroom suites with a full kitchen that was perfect for our family.

not an issue until it comes under the door to your room where kids are sleeping

great gym. room was good sized. hotel in walking distance to some good restaurants.

room---the kids were able to spread out----great pool & we all loved the cook to order breakfast

great staff - very friendly and helpful. pool and gym facilities outstanding.

i asked for room service 3 times

when traveling with small kids, it was hard to explain why it smelled like skunk when they asked what the

machine not working no hot water in the shower ventalation in the barhroom not working room service opened the

reserving a room we asked about the pool, and staff said it was a good size and good for our kids

that it accepted pets

only had breakfast thru room service once

coffee at the bar was bad.

absolutely loved the bar staff

the indoor pool

pool, room and gym facility were clean and comfortable

tournament that weekend made first night s sleep difficult with kids running and yelling the hall and balcony

very friendly staff. plenty of parking.

a pool, gym, laundry & seating areas, parking

free laundry

workout room hours were very limited and was in the same room as the laundry room thus making the room extra

love being able to do laundry while working out

full kitchen stocked well with dishes, laundry facility was nice, bed comfortable,

the pool and throwing up in the garbage can guess we re using used dirty pool towels out of the laundry hamper

the breakfast place a little bit small...

the pool was closed

pool is great

big pool

i needed quarters for laundry and the hotel had zero (isn't this something you could prepare for, just to be

upon arrival in that room, there was dirty laundry hanging from the shower pipe, so, upon notifying the front

the room was next to the pool and laundry area we didn't hear any noise.

room we were assigned to you was dirty in the bathroom, tv didn't work, laundry room with loud music was next

there was no detergent in the laundry room (the machine was out of order) and the staff could not make change

guest laundry was much appreciated

apparently they were still in the laundry

parking is easy

it is freshly updated, reasonably priced and the breakfast is delicious and does not taste like cardboard like

the gym needs to widen its range of weights

also the parking lot was being resurfaced while i was there so had to park in different areas

good parking

we did not want to venture out to buy food stuffs for the kids, it was snowing badly and the roads were nasty

pool water a bit cold

the pool and hot tub were well needed, the beds were great as was the staff

large and spacious pool. rooms in great condition

hot tub and that no one answered room service or the restaurant didnt pick up either

t happy with the staff checking in , some of the room services wasna

bother paying extra for the breakfast

gym was too small!!

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

swimming pool

bed was very comfortable, the full kitchen was quite handy, the location was incredibly handy to whatever we

great stay - would recommend for families with young kids!

the full kitchen with a full size refrigerator which is essential when traveling with my kids

there is not laundry area in the building

no laundry but was able to go next door to homewood suites.

you had to go next door to the sister hotel for ice and laundry services, which is inconvenient

i live in rochester and i bring my 3 boys there in the summer to enjoy the pool , the gym and making waffles

i didn't like the high $150 up front charge for possible damage (although refundable) or the $5 parking fee

great location. nice bar and restaurant. walk to many bars.

pool- no towels available, wish it faced the water

paid for a lake view, but it was more like a parking lot, pool, and tent view

location on lake, bar outside, fire pit

pool was good amenity

breakfast offerings were a bit spare and breakfast room crowded.

breakfast was fresh, varied, and staff was very friendly and helpful.

breakfast wasn't the best

laundry facilities

really were hoping for a working vending machine, as we had been traveling far and our kids were hungry for

the shuttle wasn't working, but one of the staff still drove me to the

close to the airport, comfortable bed, delicious breakfast!

closeness to airport. great breakfast offered at early hours. shuttle was right on time

bed, hot shower, mini-fridge & microwave, clean & convenient with shared facilities like coin laundry & ice in

don't have a laundry facility there

breakfast is basic cereal, muffins/toast, waffles, juice, milk, and yogurt but it met my needs

the wifi was terribly slow. couldn't watch hbo off my laptop

there was to much electric car parking spots and not enough regular spots.

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

having to do laundry outside the roon

parking was a hassle, as well as a mediocre breakfast.

hotel, vagrants frequented the parking lot

maybe they could have used a couple of more workers during the breakfast service.

the last day there i went in the jacuzzi changed clothes and wanted to wash my laundry plus wet bathing suit

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

laundry machines was only $1 to use, and they provided complimentary detergent

customer service, cleanliness of the room, and breakfast options

kids running in hall, unsupervised

alarm woke us up on sunday morning (smoke was detected in the laundry room but the alarm was rung by the fire

parking, ud83cudd7f , friendly staff,,

wifi connection was poor

wish the gym had a few different machines.

parking near our patio door.

breakfast was great and it was quite and my kids enjoyed playing with other families at the

pet friendly property made it very easy for our senior dog

incredible amenities, friendly and professional staff, great parking, quiet hotel

pool was crowded with kids

breakfast was also excellent, loved the little egg dishes

in which she finally gave me a laundry bag

gym, whirlpool, tv programm, personal

restaurant was amazing and we loved the hotel and pool area.

we were 2 adults, 3 kids

didn't bring my room service breakfast that i requested but they made it up to me by giving me free breakfast

my husband was in the hospital and needed a place to sleep and do laundry

they helped me figure out the laundry room

and the wifi was fast and stable for my family the entire stay

didn t eat breakfast

staff, room was clean and cozy, pet friendly