the gym opposite (and at the time of my stay the nearby the building works) start early in the morning

were closed at the time the room was very noisy, we had loud music from 6am until 10pm from the gym that is

rooms are not sound proof, very annoying with the loud music starting in the morning at 6:15 (gym) and on friday

i didn't like that i didn't have time to get in the swimming pool :(

breakfast is listed as $65 us

it is a very atypical hotel, my room was located in a building with 3 other room; we shared a kitchen/living

the wifi connection, the bed and there were not enough dishes in the kitchen to use it properly

we appreciated that, they respected our pool window room reservation even when they changed us

the wifi connection, the bed and there were not enough dishes in the kitchen to use it properly

take a long hot shower because it runs out of hot water in 20 minutes it doesn t have hairdryer wifi doesn

room service a little complicated to requests and the food not so good.

great breakfast!

breakfast good. room location facing major highway poor. twin bed small.

* poor breakfast

think the breakfast should be different from onebday to another because having the same breakfast everyday is

the pool water was not warm and also looked like not so clean.

they did whatever was in their hands to ensure me and my kids had what we needed

they did whatever was in their hands to ensure me and my kids had what we needed

gym is very basic

wifi connection was so poor, some times even google didn't open

ask for tips everywhere (i'm used for it only for dinner or after some help): at breakfasts, for laundry

close to the airport. free parking.

great breakfast, spacious room

the receptionist was really rude and making faces and i was told i couldn't park on a handicap parking spot even

pool looks nice, we didn't try it

the restaurant was closed due to the pandemic, but room service was available and we loved the menu

the gym doesn't exist any more

the pool was great, the room was clean.

room service available late which was great for a late arrival

their indoor pool was warm, and we loved swimming there throughout our stay

laundry was expensive and i had to go out for

they would just have breakfast included in the current rate, and a little more easily accessible from bigger

very clean an nice, good breakfast

good breakfast and parking lot

the menu at breakfast was perfect, clean and warm room, no noise ...

laundry service form said laundry would be returned by 6pm, but the front desk told me (when i

amenities gym and places around

nice bar with attentive wait staff

breakfast and room service frequently arrived cold

they have an agreement with the local huge gymnasium so it is nice to stay with them as we can do exercise at

staff, great taste of food, guarded complimentary parking, small quiet fridge in room, 24 hr room service,

also the lobby bar is too expensive

gym (requires a renewal), pillows, no coffee pot in room, only 1 bottle of water, entrance to

guarded complimentary parking, small quiet fridge in room, 24 hr room service, complimentary wifi

it was quiet and parking without cost

little staff at night, room service very late and took a long time to prepare

a 5-star hotel with great amenities, including top notch spa, gym, steam and sauna facilities

the room mini bar is not filled

food quality of the room service is quite bad (roast beef sandwich) + no 24h food room service (not 5* standard

nice rooms cozy beds nice bar with area to smoke

lack of laundry and washing machine

breakfast would be better if it includes eggs; only one coffee machine creates line up.

breakfast

the options for breakfast were limited

room service food was horrendous, they brought the wrong drink originally and then the guy who

laundry service, wrote to have my cotton slacks washed not dry cleaned

polite and welcoming, food was ok but not great even by hotel standards, but they do have 24 hour room service

breakfast was good, you get a complimentary american breakfast that you can upgrade to buffet for a

staff was super helpful, even helped us going to the drugstore for some medicines for our kids

we liked the pool, it is not very deep but good enough for some laps

air conditiones broken, delay in bringing clothes for laundry

the price was so fair, and the room service food was so delicious too

free access to parking, so quick service at the front desk

i needed wifi; not the best.

the gym, albeit a bit dated and too warm

having a microwave oven in the room or laundry machines available to costumers, because the laundry service was

laundry service and valet parking

don t like how the hotel advertise free shuttle so prior to my arrival they re like oh no we don t pick

the breakfast could have been more better

wifi very weak and constantly dropped connections

also gym was good but could be better adding more

in addition there was no elevator from the parking area under the hotel to the reception area; we had to carry

location, friendly and helpful staff, great breakfast and bar service

breakfast was a buffet with a lot of option but i only used it twice during my 7days trip

free parking are good for guests and have a good mexican food restaurant near hotel

the breakfast was not good, the eggs were just like balls of eggs stick together and overcooked

breakfast

this last room was facing the parking lot in the back

staff were very nice. clean. good breakfast also.

good ac the staff quick attendable and the resturante no big selection don t like breakfast needs more fruit

wifi didn t work, tv didn t work, they told me something was wrong with the card key of the

the breakfast wasn t that great

room was clean, good breakfast and gym is good for cardio

the breakfast was good and it s nice that they have a gym

clean , breakfast was really good , comfy beds , clean towels, clean restrooms, easy to use safe

the bathroom is also clean and this place has valet parking where the gate closes late at night for security

the room was big and they have a gym that actually works

there was a menu in the room where you could order from their restaurant(room

there are not pool

bed wasn't comfortable, wifi was poor, television was too limited and stream servi es wasn't runing ok because

the location, the staff, the room and the breakfast

breakfast and dinner are excellent good, and it's not a noisy hotel despite its closeness to

the breakfast is good. and the restaurant food is very good too. very good mexican food

we only had breakfast at the hotel which was good but the coffee not so good

hotel access to the parking lot is terrible, the parking lot is not really conditioned to be a parking lot,

comfortable bed, clean room, room service. gym and sauna.

was not able to order room service on the website from the qr code

the breakfast was limited, but good. the staff was nice.

we had room service at night and the food was great

spa suites are always amazing

the room was clean, and the room service was exceptional

the wall around the spa had humidity issues

price$$$ was good, customer service from all the staff was excellent, free breakfast excellent, room service

breakfast was excellent though there s a language barrier preventing us from communicating well

breakfast was great

the facilities are great, staff very friendly and good breakfast.

breakfast was good but not great

poor breakfast spread. no room service. bad location

the pet fee was overly expensive.

11u bar closed ud83dude01

poor breakfast spread. no room service. bad location

breakfast was awkward with a constant announcement to pay for coffee on the way out (put it on the

ordered laundry of shirts got them folded back not ironed!

rooms too little. i expected more space. mini bar will be nice

bed, tv size, gym.

there is no frigobar into the room, there is no toilette into or close to the gym.

wifi slow down often

noisy a/c, in my case confused laundry service, the hotel's surroundings do not invite for a stroll outside

when we got there, no wifi and no tv we were disappointed because they didn't say anything

very clean, quiet, good amenities, nice gym, comfortable rooms

great gym installations, with good

great gym and pool facilities

room service available , room decoration could improve

also on the website it stated that the hotel had spa facilities however there was no sauna

amazing room, very clean! very happy with the location! big plus for a free wifi in the room.

gym upstairs, breakfast is great

expensive for what it really was and very poor room service menu

receptionist was very nice, very helpful.( forgot to ask her name) free laundry.

as i am traveling with my kids, i cook for them as they have facilities to cook

the microwave was dirty no utensils in the kitchen

location, central ac, staff was kind, the kitchenette with mini fridge, wifi

for normal room you should share the kitchenette

they also advertise laundry service that they do not have

the wifi wasn't working all the time, but is not the end of the world

great location, safe, very convenient, free parking

bad wifi in the rooms, very limited breakfast options

parking lot

there is not much natural light in the living room and kitchen area

the bar service was great too

liked the bar downstairs, room arrangement and kitchen supolis

the mess that coming down for breakfast implied because they were not properly prepared for the influx of people

comfortable, clean, spacious modern, nice minimal kitchen, dining room that seats six so you can have dinner

staff, very clean in the room, breakfast was very good

breakfast was simple and filling

breakfast was good

small gym (did not use), good internet connection

breakfast goes until 11:00am

i give the maximum points because the staff is very polite and because they allowed me a late check out without

flight was at 23:00), the receptionist did not budge nor did she utilise this

staff made no effort to compensate and when asked for a late check out

i enjoyed the gym as well

my room very noisy because my room beside gym room with open 24 hour

accessibility to a shopping mall, cafeteria area with great scenery also laundry facilities

located close to terminal norte. clean spacious suite. good breakfast

free gym

dinner at the restaurant or something at the breakfast made us three very sick of the stomach

breakfast was also very nice

arrived and i ended up sweeping the floors myself with the broom and dustpan available in the laundry area

i appreciated the laundry service i had twice

place, well-equipped kitchen

breakfast bar if you can call it that was the worst i ever had, it had nothing construction in or

nothing really. we were very happy. the complementary breakfast could be a little better.

wifi poor

breakfasts were great and made to order, which was a nice touch

good breakfast

breakfast is served on a terrace, where in the morning it gets cold

excellent service. clean rooms. excellent breakfast.

nice, modern, spacious room with kitchenette and full size fridge

the rooftop swimming pool, spa, and gym are more than enough for a short visit

the breakfast had so much variety and was fresh, unlike some included breakfast

rooms with a small kitchen & balcony

i wished it was cleaner, but maybe i became more conscious of it since i went with kids

wifi was functional but not high bandwidth enough for work and video calls.

breakfast was ok, not quite as elevated as the rest of the experience.

breakfast was absolutely incredible

wifi, drinks, breakfast it has become one of my favorites hotels

wifi was hard to get in the room

they need to be more transparent about laundry services and fees

very expensive laundry service

the breakfast that was included with our room was delicious with a big variety of choices

the breakfast is excellent, made fresh and delicious

bear in mind that they have no spa - they only have a massage room and the therapists are outsourced

room was a bit noisy and when we asked for the laundry, one of the staff told us our things will be the ready

of all, hany (the lady in charge of the kitchen - breakfast and snacks) was amazing

our room has a kitchenette, living area, balcony, and amazing room and shower

wifi is not reliable and consistent across the property

breakfast was amazing - they have an option to have it in bed or in the reception area at a family

the breakfast , not the usual standard for a luxury hotel

no bar in the lobby. would have been nice to order a cocktail at a lobby bar.

i expected a better breakfast (included) for the amount i paid for my room.

the spa and gym was very small.

service at breakfast was extremely slow and the food was unremarkable / below average

the breakfast provided in the court yard was beautiful

maybe a more diverse breakfast

from the morning breakfast staff to the front desk staff to the evening staff, to the drivers and the cleaning

the complimentary breakfast had a great variety of items

everything! the staff, the breakfast, the room, afternoon mezcal, the location.

old, ragged sheets. wifi not working. only 3 channels of local tv

hotel's wifi was spotty