the parking attendants were kind along with the doorman

good ac the staff quick attendable and the resturante no big selection don t like breakfast needs more fruit

staff,breakfast and clean

the breakfast was not good, the eggs were just like balls of eggs stick together and overcooked

is a bar across the street that plays their music so loud that it is hard to sleep

good size room, restaurant is good, good breakfast

breakfast was excellent and very nice facility, everything was very well done

gym was pretty cool, location great

location, friendly and helpful staff, great breakfast and bar service

centrally located, nice bar and restaurant

little staff at night, room service very late and took a long time to prepare

food quality of the room service is quite bad (roast beef sandwich) + no 24h food room service (not 5* standard

nice rooms cozy beds nice bar with area to smoke

very good breakfast, very nice gym.

a 5-star hotel with great amenities, including top notch spa, gym, steam and sauna facilities

laundry service form said laundry would be returned by 6pm, but the front desk told me (when i

nice bar with attentive wait staff

they have an agreement with the local huge gymnasium so it is nice to stay with them as we can do exercise at

breakfast and room service frequently arrived cold

our room did not have a bar service

wifi internet was fast and reliable even though i had a room at the end of the hall

comfortable, great staff, great taste of food, guarded complimentary parking, small quiet fridge in room, 24

everything was fine, the food from room service was cold, they were no snacks at the machine

entrance to parking lot (no signs), small tv, no complimentary coffee pot in room, bath needs renovations, gym

free wifi and parking

the bathroom is also clean and this place has valet parking where the gate closes late at night for security

parking seems not to be secure 100% it is no clean, not signals so you can have an accident

no wifi in room which reception staff explained was probably due to high season but i m not sure if

there was a menu in the room where you could order from their restaurant(room

the room was big and they have a gym that actually works

lack of laundry and washing machine

the options for breakfast were limited

the breakfast was awesome, very far from the airport.

breakfast would be better if it includes eggs; only one coffee machine creates line up.

mattresses were too firm. no closet. wifi was unusable.

laundry service, wrote to have my cotton slacks washed not dry cleaned

breakfast was great for the added price, it was very much worth it

oss) room service was deplorable, first night we asked for refreshments they arrived 45 minutes later

breakfast options need to be better. also room service food options are very limited.

angel at the bar was super

air conditiones broken, delay in bringing clothes for laundry

or dinner, friendly and helpfull staff which allowed me early checkin without additional fee, big parking

the free parking place helps a lot, and you can count on parking service

wifi speed is good when it's working but stability leaves a lot to be desired disconnects and

staff very helpful and even the restaurant and bar of the hotel were excellent

room was clean, good breakfast and gym is good for cardio

room was clean, good breakfast and gym is good for cardio

breakfast was more than i expect the clean did very good

wifi didn t work, tv didn t work, they told me something was wrong with the card key of the

clean , breakfast was really good , comfy beds , clean towels, clean restrooms, easy to use safe

having a microwave oven in the room or laundry machines available to costumers, because the laundry service was

laundry service and valet parking

shuttle service wasn't available, breakfast on rooftop wasn't available, constant problems with

the breakfast could have been more better

coomfy bed, great full breakfast. quiet. ample room. new amenities.

their indoor pool was warm, and we loved swimming there throughout our stay

room service available late which was great for a late arrival

the restaurant was closed due to the pandemic, but room service was available and we loved the menu

the pool was great, the room was clean.

the gym doesn't exist any more

although a small bar of soap was provided in the bathroom, i could not find any shampoo

the breakfast is good. and the restaurant food is very good too. very good mexican food

breakfast was very good ud83dudc4d

we only had breakfast at the hotel which was good but the coffee not so good

we only had breakfast at the hotel

late check out without additional charge

the wifi services were good and house keeping services were prompt

staff made no effort to compensate and when asked for a late check out

my room very noisy because my room beside gym room with open 24 hour

wifi was not good, i have to change room

accessibility to a shopping mall, cafeteria area with great scenery also laundry facilities

the breakfast was okay, and the location perfect for me. i like the view from my suite.

free gym

the attention we received was great. the room was clean and the breakfast was on point

the breakfast was good and has a good view of the city

parking is avalable under the hotel

the wifi also didn t work for most of our stay

breakfast can be delivered by room service.

spa suites are always amazing

it had a great breakfast choice too

laundry was expensive and i had to go out for

breakfast was average

great breakfast. courteous staff. easy access. good location.

comfortable, staff was nice to us. wifi was included.

good breakfast and parking lot

poor breakfast spread. no room service. bad location

poor breakfast spread. no room service. bad location

the hotel didn t even open the bar as there was little point without many guests

breakfast and was not good at all

wifi was strong and water pressure was good

they also advertise laundry service that they do not have

bad wifi in the rooms, very limited breakfast options

parking lot

the parking lot and that you can only check-in after 3pm, even if the hotel doesn't look busy.

the wifi wasn't working all the time, but is not the end of the world

breakfast was good but not great

the pork meat served with for breakfast

the facilities are great, staff very friendly and good breakfast.

breakfast was out of this world

the breakfast is very decent

ask for tips everywhere (i'm used for it only for dinner or after some help): at breakfasts, for laundry

the pool and de breakfast

parking and staff

the pool was cold all the time even though i was promised that it is always hot

great breakfast, spacious room

comfortable bed, clean room, room service. gym and sauna.

was not able to order room service on the website from the qr code

ordered laundry of shirts got them folded back not ironed!

there is no frigobar into the room, there is no toilette into or close to the gym.

rooms too little. i expected more space. mini bar will be nice

gym equipped friendly staff clean

bed, tv size, gym.

noisy a/c, in my case confused laundry service, the hotel's surroundings do not invite for a stroll outside

great gym installations, with good

amazing view from the room, pool, and gym. the room was extremely clean and staff was great.

everything was good, clean and nice people. top floor has pool and gym.

the floor of the pool.

wifi worked poorly in our room, this was a little bit frustrating

large, comfortable room with outdoor terrace and gym

wifi at times gets knocked off but that's the least of the worries compared to all other things

tiny gym with little equipment

wifi sometimes works, and sometimes doesn t

the breakfast were very good and the staff was very nice and friendly

the staff forgot to provide towels in the room. the gym is very small and no ac

the breakfast

breakfast, and checkin

breakfast was good

air condition, friendly helpful staff, good facilities very good free breakfast buffet, safe box to leave your

the double beds were small in size , not good for a big family with 3 kids

best breakfast in mexico city. fiesta rewards room are very nice. the hotel is very very new.

offered a variety of breakfast options and was just a fee minutes drive from all malls

breakfast great , staff real nice you should have more food on vending machines just not candy

expensive for what it really was and very poor room service menu

gym room is on construction

gym upstairs, breakfast is great

gym is tiny, breakfast not included, relatively few facilities for 4*hotel.

amazing room, very clean! very happy with the location! big plus for a free wifi in the room.

gym, very polite staff, very good room with comfortable bed and sink in the room (turns out it s

lovely friendly staff, good facilities, convenient location and comfy. fast wifi.

no breakfast is included, but there is a big shopping mall nearby where you can find whatever you want

has its own restaurant as well wifi worked

the breakfast was great

wifi, drinks, breakfast it has become one of my favorites hotels

breakfast was absolutely incredible

great breakfast

of the property, the service and attentiveness of the staff is way beyond expectations, the breakfast was

during my stay, i had to meet up with a co-worker to prep for our meeting, we both enjoyed the breakfast and

the laundry service was very over-priced

i wouldn't recommend using the laundry service as it's a little spendy and there is a laundry place right down

hosts, great breakfast, very clean and quiet rooms, and super comfy mattresses

things stood out, like the sustainable, great-smelling bath products and the delicious fresh breakfast we enjoyed

very pleasant place, in a beautiful building whose center is a charming patio, where taking breakfast was just

the tv only had 1 chanel working,there is not laundry

wifi service

bed sound old, the floor the same, the bathroom had a 10 litlle tank, , the parking lot to

wifi is free and good quality

was not available wifi in my room, even that i prolonged my staying one night more, the wifi sucked

free shuttle to or from the airport

also enjoyed the free breakfast the hotel offers

very clean and the breakfast is really good! about a 15 min walk to the basilica de guadalupe .

the breakfast was varied and plentiful

this location does offer a free shuttle service to get you anywhere from around the hotel

i appreciated the laundry service i had twice

arrived and i ended up sweeping the floors myself with the broom and dustpan available in the laundry area

easy check in with access code, property is in a beautiful area of polanco really safe and pet friendly

hairs left in all bathrooms and kitchen. terrible!

breakfast. without too much further effort could be significantly better

the property was clean. the staff was friendly and helpful. i loved the gym!!!

very helpful staff, they let me hang out at the gym and the pool after i had checked out which was soooo helpful

last but not least for me is the excellent gym

excellent breakfast, nice staff, big and great room :)

breakfast is wonderful

staff would continuously wake us up around 8am for laundry cleaning and sometimes open the door while we are

for start my working day, but i had salmon with asparagus, and chocolate cake for dessert for room service, but

wifi was very slow and sometimes not usable

we were in the king room earlier which was not very well lit, was dated and did not get a good wifi signal

it would be great to have a mirror in the gym

room was a bit noisy and when we asked for the laundry, one of the staff told us our things will be the ready

maybe the breakfast can be a little bit more varied.

there is a mini kitchen if you need to cook and very good breakfast every day al gusto

breakfast was great, with fresh juices, pancakes, eggs, and assortment of pastries

of all, hany (the lady in charge of the kitchen - breakfast and snacks) was amazing

the bar service was great too

tv and wifi

room service was also good

the 2 times i ordered room service both times i was not able to eat the meal

liked the bar downstairs, room arrangement and kitchen supolis

i asked for check-out and laundry options, they replied a day later, when it was too late

wifi wasn't great

the wifi is too slow can t do enything

wifi was slow and inconsistent

room didn t get any wifi because too far from the main area

they need to be more transparent about laundry services and fees

very expensive laundry service

the breakfast is excellent, made fresh and delicious

breakfast was amazing and the staff were very kind and helpful

weren't the highlight - ours was also a bit cold and amenities were scarce for the price, our kids' room lacked

room service was cheap but literally had nothing, there were sketchy noises outside our room all

location a bit out of city centre. sometimes wifi was pretty slow.

free parking in a garage

clean room, good wifi, free bottles of water

room service was excellent and the cleaning was well done

moreover, the gym advertised by the hotel simply did not exist

the breakfast was frankly disappointing

the boutique gym on the rooftop was a great bonus, and everything was spotless and thoughtfully curated

would be nice to have a little more extensive breakfast and coffee

also not even coffee is free for breakfast

no bar in the lobby. would have been nice to order a cocktail at a lobby bar.

the gym is small and there is no outdoor space.

a little rushed at breakfast.

the spa and gym was very small.

i expected a better breakfast (included) for the amount i paid for my room.