comfortable bed, clean room, room service. gym and sauna.

was not able to order room service on the website from the qr code

breakfast was great

breakfast was excellent though there s a language barrier preventing us from communicating well

the pork meat served with for breakfast

room service never pick dishes

price$$$ was good, customer service from all the staff was excellent, free breakfast excellent, room service

restaurant/room service is good, and the bed was super comfortable

very good the breakfast

the pet fee was overly expensive.

breakfast and was not good at all

pet friendly, wonderful staff and great views.

ordered laundry of shirts got them folded back not ironed!

there is no frigobar into the room, there is no toilette into or close to the gym.

rooms too little. i expected more space. mini bar will be nice

gym equipped friendly staff clean

wifi slow down often

parking is avalable under the hotel

the room was clean, and the room service was exceptional

wifi was awful but compared to other places in the city it s acceptable

spacious cleanliness supportive staff good parking and checking at comfortable time

spa suites are always amazing

noisy a/c, in my case confused laundry service, the hotel's surroundings do not invite for a stroll outside

as we are from a glass company, the glass on the pool needs maintenance.

amazing view from the room, pool, and gym. the room was extremely clean and staff was great.

great gym and pool facilities

the rooms had no water and empty mini bar

although a small bar of soap was provided in the bathroom, i could not find any shampoo

breakfast and dinner are excellent good, and it's not a noisy hotel despite its closeness to

we only had breakfast at the hotel

the location, the staff, the room and the breakfast

hotel access to the parking lot is terrible, the parking lot is not really conditioned to be a parking lot,

receptionist was very nice, very helpful.( forgot to ask her name) free laundry.

dint give the same room as promised and wifi was not working for many days even after

kitchen big and clean (even if i dond't have the chance to use

for normal room you should share the kitchenette

parking is awful, the worse i ve been to: extremely narrow access and spaces, dirty

expensive for what it really was and very poor room service menu

gym upstairs, breakfast is great

also on the website it stated that the hotel had spa facilities however there was no sauna

room service available , room decoration could improve

the continental breakfast was limited, and the treadmills in the gym did not function.

its old and neglected, wifi inestable

breakfast awesome location amazing place and very new and clean love everything about my stay,

the mess that coming down for breakfast implied because they were not properly prepared for the influx of people

we received exceptional service from the front desk to the dining room and room service

all amenities were good, except the wifi connectivity--it was so slow.

good location, breakfast good, nice roof garden, friendly staff

is a bar in the rooftop and they play music until 3 a

good breakfast

central location, nice tarrace, very good breakfast

breakfast is served on a terrace, where in the morning it gets cold

arrived and i ended up sweeping the floors myself with the broom and dustpan available in the laundry area

i appreciated the laundry service i had twice

hairs left in all bathrooms and kitchen. terrible!

breakfast. without too much further effort could be significantly better

nothing really. we were very happy. the complementary breakfast could be a little better.

i wished it was cleaner, but maybe i became more conscious of it since i went with kids

amenities: there was no soap, shower cap in the bathroom, sleepers, or dishwashing liquid in the kitchen

i wished it was cleaner, but maybe i became more conscious of it since i went with kids

very good location. has a secure parking garage. very good breakfast. great, friendly staff

also there was a family with kids staying on the

they need to be more transparent about laundry services and fees

very expensive laundry service

very nice staff, great breakfast, and visually very appealing

of bedding, towels, location and included breakfast without limits as to what you can order

lovely, friendly, helpful staff, room clean and comfortable, nice breakfast, great location

great breakfast

early check in was offered, and the staff were great

and funky design elements, the stately oversized room and shower, the amazing chef-prepared breakfast, and most

best parts of this hotel are staff and breakfast

breakfast was ok, not quite as elevated as the rest of the experience.

i didn t love breakfast, but i am a little difficult.

despite having no restaurant on site, breakfast was simple, yet delicious

with little kids, towels go quickly and we had an accumulation of dirty/wet towels

gym is very clean and adequate, witha nice view of the neighboring park

the breakfast provided in the court yard was beautiful

old, ragged sheets. wifi not working. only 3 channels of local tv

hotel's wifi was spotty

no menus in hand, but we look forward to another visit to las alcobas when we can peruse the breakfast menu more

gym was uninspired and the restaurant was very tasty but didn t have a very charming decor

the gym is small and there is no outdoor space.

breakfast was ok, not amazing.

the spa and gym was very small.

room was a bit noisy and when we asked for the laundry, one of the staff told us our things will be the ready

breakfast could be better

we did not use the kitchen except to microwave some take out and to keep some beer in the fridge

maybe the breakfast can be a little bit more varied.

the wifi never worked!! around 9:30 am the breakfast was almost finish.

location in polanco - lots of (expensive/trendy) restaurants, bars and gym/yoga studios around

location in polanco - lots of (expensive/trendy) restaurants, bars and gym/yoga studios around

the pool was really small (more like a big jacuzzi)

really- the pool is a bit small and no longe chairs were on the roof but the set up and bar looked wonderful

are very comfortable, the staff is amazing, specially the breakfast team

had pungent smell receptionist made me pay for laundry in advance and promised to deliver to my room at 10pm

room was along side kitchen, noisy in the morning

fee for included breakfast, room service wakes you at 09:00 on departure day (despite check-out at

fantastic breakfast, we enjoyed the gym and the location

the breakfast was outstanding

in general (reception, cleaning service, breakfast room) all personel were all very friendly and helpful

the location where the breakfast is served.

breakfast was excellent.

breakfast was good, however, butter should be offered

part of town), staff very helpful and professional, the bed is super comfy, and the terrace and breakfast are

attention was amazing, included breakfast was filling, i will be coming here again

kitchen took long

you will have the breakfast in your room

sub par breakfast

breakfast included is really simple

the breakfast was also not as good or plentiful as it usually is in mexico (eggs were extra and there

spa and gym

stuff wasn t honest, i arrived very late at night with my 3 kids, did a reservation for 2 simple rooms just

kids are not allowed to use the hot tub and there is no

very clean, great costumers service excellent room service with very reasonable price.

the gym has state of the art machines and equipment

additional services such as the pool and the laundry are very efficient

room service excellent room lovely

we asked for spa and could not get an answer

beautifully furnished with friendly staff and outstanding room service food

gym was a bit cramped and the men's locker room connected to the gym not as well kept as one might

laundry service and valet parking

having a microwave oven in the room or laundry machines available to costumers, because the laundry service was

good location, available shuttle to nearby places

to get this sorted and then i had to visit the reception again as they had not activated the wifi in-spite the

the staff's attention, the room overall, the wifi quality, the location

laundry didn't return to room for 48 hours after multiple enquiries

the staff was great, even helping us find a lost item in the gym (which we used many times) and directing us

the concierge referred us to the front desk, the front desk asked us to call room service, room service referred

a massage in the spa cost 2700 mex pesos

was our visit and this time our room did not have the mini bar unlocked or snacks available from the mini bar

laundry department destroyed my velvet suit jacket

perhaps can give complimentary laundry service to guest who stayed after certain period of time.

great room service, beautiful modern rooms, tasty breakfast, super kind and helpful staff

spa area outdated .

location, comfy rooms, yummy room service, in room amenities

also not even coffee is free for breakfast

the breakfast was frankly disappointing

moreover, the gym advertised by the hotel simply did not exist

the boutique gym on the rooftop was a great bonus, and everything was spotless and thoughtfully curated

breakfast was absolutely delicious fresh, well prepared, and a perfect start to the day

exceptional staff, pool, gym, breakfast,tasteful interior, white, bright and clean

breakfast could be different

location staff breakfast

loved the room and breakfast. special touch of fruits in the room were very appreciated.

we really liked this hotel: small and friendly. very well designed hotel. good breakfast.

they were helpful with laundry service and providing recommendations on outside dining

i really enjoyed the option for co-working space as well as the gym, which was top-notch

friendly helpful staff, excellent restaurant, comfortable well appointed room, full gym

even though it was a deluxe double, poor lighting in the room, minimal drinks in the mini bar, room service

concept idea behind and everything revolves around that concept and name - very nice rooms - good wifi - nice

room was clean, good breakfast and gym is good for cardio

wonderful breakfast

room was clean, good breakfast and gym is good for cardio

clean , breakfast was really good , comfy beds , clean towels, clean restrooms, easy to use safe

the breakfast wasn t that great

the tv only had 1 chanel working,there is not laundry

bed sound old, the floor the same, the bathroom had a 10 litlle tank, , the parking lot to

safe close to police station and restorante bares and transportation and has parking.

we had all the facilities, hot water in the shower, parking lot, security, good location

was not available wifi in my room, even that i prolonged my staying one night more, the wifi sucked

breakfast was very good

location was next to the kitchen on the first floor

breakfast coffee was weak and not served hot

the hotel does not have room service

breakfast, friendly staff, a lot of character in the building, rooms were awesome

the room was big and they have a gym that actually works

bed wasn't comfortable, wifi was poor, television was too limited and stream servi es wasn't runing ok because

the bathroom is also clean and this place has valet parking where the gate closes late at night for security

parking seems not to be secure 100% it is no clean, not signals so you can have an accident

no wifi in room which reception staff explained was probably due to high season but i m not sure if

when i was asking the personnel ( like concierge) to do something (bookings, laundry, etc) , i had to ask 2-3

great beds/ gym/ nearby restaurants/ 24 hr service

spa is too expensive

the food of the room service was very bad and way too simple for a high class hotel

is a bit far away from all the attractions and access to spa and pool has to be paid

they also advertise laundry service that they do not have

bad wifi and very bad showers

bad wifi in the rooms, very limited breakfast options

the wifi wasn't working all the time, but is not the end of the world

great location, safe, very convenient, free parking

but i would have to say that the breakfast was good, and the views were even better (perhaps higher floors only

breakfast was simple and filling

having to pay for a hot breakfast as the continental breakfast finished at 9am.

breakfast goes until 11:00am

limited variety at breakfast

air conditiones broken, delay in bringing clothes for laundry

well remodeled hotel good size and updates rooms excellent parking friendly and keen staff

staff very helpful and even the restaurant and bar of the hotel were excellent

wifi speed good without problems

free parking and valet service

laundry services are too expensive

quick laundry turnaround

arrival we were assigned room 1510 on the first floor--across from the laundry--the room smelled of too much

staff great restaurant selection within restaurant nice room and facilities excellent kids care facility, and

location in a safe neighborhood, very friendly and attentive staff, clean and spacious rooms, gym and heated

we also appreciate the laundry service available to all guests, which is extremely practical for longer stays

i have appreciated the laundry services in in

addition of an english instruction sheet would be great with info on where to find the gym and laundry (never

good facilities, including the kitchenette and the laundry room

the parking, the laundry service, the location, the cleanliness

laundry service, wrote to have my cotton slacks washed not dry cleaned

one little soap bar and a tiny bottle of shampoo

in was very slow, they made us wait a lot of time and it was 10:30pm and with 2 kids, with 3 people at front

pool was cold, although it was winter and an outdoor pool i would expect for it to be at least warm

the food at the restaurant is good and tasty. room service is quick too

clean comfortable rooms and friendly staff with a good breakfast served.

the guy serving breakfast did ok.

park (although the entrance is 10 minutes away you could consider it if you are traveling with kids like me and

the coffee was better in the restaurant than the one for room service

the food on the room service menu was horrible

the bed was too firm, poor wifi connection

rooms are ok (bonus : there is heating) - staff is nice and accommodating - there is a parking - it is extremely

the wifi was really bad, it only worked 50% of the time

the wifi is the only thing i will comment. it always breakdown. :(

were lovely though and very helpful - except for the room service guy insisting on a tip

the hotel nearly lost my clothes when i sent them for laundry

the laundry service came back in less than half a day and was very reasonably priced

the laundry service price was very reasonable and fast

cleanliness and all amenities are meant to keep you comfortable throughout the stay, including laundry facility

the room was comfortable and larger than we expected, the wifi was reliable and the location was great for

staff is 5 star. from concierge to check-in, room service, laundry, spa

the laundry prices were a little high but i guess that s what you get in a 4/5 star hotel

location and area - the small and clean gym - edgar, the concierge, was amazing when i needed help getting my

wifi worked well

the spa area is also not the most welcoming

lack of laundry and washing machine

mattresses were too firm. no closet. wifi was unusable.

breakfast was fine. good coffee room rates are very fair. i use the hotel frecuently

the morning breakfast at city plus was the start of a beautiful day every

better breakfast selection

snack bar area was limited

room service need to be cancelled in cash :(

the room service food was very bad and it made me throw up

advertise a gym, but they don t have one

the room service was very slow

large room. kitchenette. good shower. huge bed. laundry. closet space. good value.

we thought there were in room laundry facilities which is why we booked it, and it turns out you have to take

was surprised with the layout of the room and the section of the kitchen and laundry in your room

location, it has in suite laundry, kitchen and very clean

very comfortable & having laundry facilities in the room was a bonus.

had a bad cigarette smell, they did say they ran out of towels and that they were doing the laundry, i asked

great facilities, covered parking, nice personnel, breakfast buffet, clean room, good size.

breakfast is amazing

was very good,parking no problems,very kind personal ,location was jest so so ,the best are the rooms very big

location is good with parking place

clean, modern, friendly staff. nice breakfast too. 10/10

also, the daily breakfast exceeded our expectations

the pool could ve been warmed during the cold season to enjoy

very nice breakfast

wifi was down for the whole night after some rainfall

staff would continuously wake us up around 8am for laundry cleaning and sometimes open the door while we are

it would be great to have a mirror in the gym

wifi was very slow and sometimes not usable

lady from the room service team was very kind

for start my working day, but i had salmon with asparagus, and chocolate cake for dessert for room service, but

the stuff is excellent, cleaning everyday, did our laundry

therefore it was hot the whole day and night and the light of the laundry area was shining right into my bedroom

beds , shower, kitchen

well functioning kitchen with utensils, staff services.

wifi little bit slow