especially consider including a laundry room in your facility please

there is also a dark skinned young woman with green and black dreadlocks who worked in laundry that was most

good staff bad breakfast

location was excellent. the breakfast was hearty.

breakfast was okay, raisin toast was nice

instead i went home and did laundry, and did not make it back

guests above me were rather noisy late at night, but expected during summer months with kids.

location, free parking, free breakfast, shuttle van, accommodations.

faucet to our spa was broken

i love the free breakfast for me and my family ! also a great pool and location

i had to call the front desk multiple times for laundry bags, and bedding for the fold out couch bed that was

the bed was great i loved the shuttle

com that the sofa bed be made up when we arrived, for the kids

com that the sofa bed be made up when we arrived, for the kids

dated hotel, dirty rooms, small spaces, nothing to do for kids, very very low water pressure, not suitable for

car parking and guest laundry are great!

the parking was great

breakfast didn t have eggs and bacon as was showed in the promotional video

are locals but just got away from the kids for a night

service was good. rooms were clean. gym was nice. location to other facilities was great.

gym seemed well-equipped although i did not use during my stay it due to illness

it s also worth noting that they have a spa onsite, although i was not able to enjoy that this time

room service experience

great location, comfortable gorgeous room, coffee bar in the room, friendly staff.

because of covid, there was quite a laundry list of amenities and services that were closed or unavailable, such

requested for extra plastic laundry bags and was told that the hotel didn't have any

we had a great time in the pool and exploring the unique attributes of the hotel

beds where nice and so was hotel itself, like the bar & the food was good

room service not every day trash service you should call to collect you should ask for beds

family friendly the bar stayed open late

liked the indoor parking and on site food and bar areas

price of cocktails at the hotel bar

gym was absolutely wonderful, as was the lounge, bar, and the overall look and feel of the hotel

clean facilities and a nice gym

the view was amazing and the tacos from the bar were delicious

however the pool was extra salty or something my kids complain about swimming for hours about how they're eye

spacious rooms and the pet-friendly $0 pet policy!!

hotel and romm beautiful,, but pool was not clean and jacuzzi wasn't warm water

also wonderful swimming pool

laundry facilities

room was clean and had a kitchenette a large screen tv and a great layout overall everything that the pictures

the kitchen was well equipped

my kids and wife were extremely upset and booking only have me $26 back as compensation when i spent

fireplace coffee breakfast location

bar being next door lead to drunk ppl at my car when i went to get something out of my car

just at night be i g so close to the bar and people outside near the vehicles.

spacious, clean, free wifi, and very friendly, helpful, and bright staff

wifi did not work throughout the hotel

never could find the gym

) there was no: room cleaning; laundry service

they both loved the hotel and room service

room service employee complained she was too busy that morning

), the bar and live music is a fantastic way to end the day - highly recommend) and the hotel has an

nice facility. lack of pool and ac breakdown. only negatives. jazz bar a huge plus!

room was spacious, and having an in-unit laundry was a huge convenience

kitchen person closed kitchen at 10:00 and kitchen hours are till 11pm

gym and location were great

liked having breakfast and a bar at the hotel as well

breakfast started the day off just right and valet service came in very

excellent laundry service

missed not having a buffet for breakfast

i loved the balcony ( scenery) and the pool

cleanliness, staff friendliness, pool area.

the breakfast was outstanding and the lounge area is great

don t inform us that the pool was closed until we had our kids in their swimsuits and went downstairs

the temp of the pool. pretty chilly. the water was cloudy.

the breakfast is fresh and great

facilities- gym was small but sufficient

really have no complaints but the only thing was the pool area was out of order and it would have been nice to

laundry staff took forever to bring clean stuff for the next day they didn't even get offer to

room service prompt and courteous food hot drinks at bar perfect checking in was a breeze checking

pet areas are a little way away from hotel for midnight bathroom runs

of the rooms are pet friendly

ordered room service for breakfast, which of course was pricey but probably about the same as most room

00 for a single load laundry soap

have a laundry room

my kids enjoyed having multiple choices of waffles

pool bottom was very slick and the kids didn't like slipping all the time

breakfast, showers,decor

rooftop bar could of been open

was a walkable distance from our concert venue, the italian restaurant lazia as well as the room service breakfast

i have stayed here before but experienced the bar for the first time on this trip

loved it all except for no room service, easy access to food or coffee machine in the room.

i wish that the espresso bar was open earlier than 7am... even 6:45 would be great!

everything the rooms , hallways , bar ! excellent

gym was like a closet, tiny and airless, and one of the machines wasn t working

location and pool

would have loved some room service but jax was easy to grab for dinner!

sent emails prior to my stay to enquire about airport shuttle service and to book an extra night - never got an

excellent complimentary breakfast and everything was clean.

friendly staff, clean room, normal and tasty breakfast as we come to expect from hampton inns.

the breakfast was okay at best

stops at the door of the hotel, the staff was extremely friendly and very professional and a nice gym &

breakfast was delicious and awesome

i wasn't able to use the pool or gym, but i had no issues using their laundry room

extra bar stools helped separate the family

the bar was only for private party.

breakfast included and the small gesture of popcorn and a cookie checking in makes a lot of

bar was not open for service

didn t eat breakfast location was great

didn't have breakfast. liked the closeness to the streetcar.

the workers with the residence inn that s connected (that was slightly cheaper and offered free breakfast

only avaiable was a small bar like order area

i prefer complimentary breakfast, especially when paying a higher price for a room

modern and updated, free laundry (self serve)!

breakfast was great. staff super friendly.

she was so sweet to my kids and helped us with the pancake machine

breakfast was outstanding. location was perfect for attending an event at t-mobile arena.

tv and wifi internet was very good

it also has the best, well-equipped gym i have ever seen at a hotel

the staff was friendly and they made everything easy by texting (room service, checking out, etc)

the pool could be open later.

gym was very clean and the view was worth staying at the hotel

modern building friendly staff that greeted us with snacks for the kids

one time we called room service and got no answer

i also did not like the fact that the bar does not open until 4pm

staff on the front desk and the bar (drum) we're amazing, saw i was on my own and took the timeout to interact

twic for morning room service, said they were busy and would call us back

shuttle was broken down and no alternate transportation was offered, lock didnt work on 1 room, room service

did not eat the breakfast.

the coffee bar seemed under staffed each morning which created a slow start to the morning.

breakfast served in a small place with not many choices.

the only thing we didn't like was no option of a hot breakfast in the hotel.

not seem very friendly with the exception of the check-in clerk who was fine (though no info on wifi was provided

from early check in to checking out the staff was exceptional

the candy in the room, we had to hide it from the kids.

great location. awesome bar and great dinner.

was never told about shuttle service, left an old room service menu on my bed that was filled out by previous

i got it that that the bar area sits squarely in the middle of the restaurant but when you are paying a premium

noise from laundry???

we were looking for laundry facilities in the hotel and there was none.

on-site bar - food

staff at bar was friendly and went put of her way to make sure we received good service

no minibar/alcohol options outside of room service

there were at least two wedding parties the weekend we were there so i get that laundry was busy but we did

spent more than we normally would as a treat to ourselves for a weekend getaway without kids

fun speakeasy bar to start the night, two blocks from a great nightlife, and plenty of breakfast options to

would like to stay when their restaurants and room service are back to running

spent more than we normally would as a treat to ourselves for a weekend getaway without kids

however no laundry bag nor any bar or hand soap

bar soap in bathroom, also cleaning people did not supply a laundry bag

checking in we went to our room and the hallway was full of dirty laundry

check in was unpleasant. server in bar was average. neither had much personality or hospitality.

they also were very kind with addressing a mistake the kitchen made on a room service order

self-service laundry room

they had a guest laundry facility, which i did not use, but seemed useful

great hotel with excellent amenities. free guest laundry.

nice breakfast, coffee in the very early morning. good guest laundry.

happy with everything. breakfast was normal size, but slightly better choices.

clean, comfortable beds, good breakfast

then the breakfast excellent so close to the convention you can walk and ride the train for free

breakfast was nice enough but didn't live up to they hype of the reviewers gushing about it

breakfast could be better

didn't have time to check out the gym

room service and cleanliness

the gym was great

the gym was well-equipped

wifi was poor

no late room service

great location and nice amenities... open laundry room facility with seating while you wait.

the laundry room was a welcomed amenity

our room was in the basement, near laundry etc

laundry facilities were inadequate with just one machine

breakfast was excellent i would stay again

we did not get any housekeeping service during our stay and the pool was closed

ruben at the bar in the evening was top notch and so fun

very much enjoyed my stay here. gym was great and the breakfast was awesome

i got there the room smelled like a gym locker

the location breakfast my wife wasn t a fan she liked the bagel bar and fruit bar but would of liked more

location was quite far out from anything, large space but the gym was tiny and quite dated- especiallly the en

hard to find program for the kids here

the bar on site has some great food and a great staff!

food was amazing as well as the drinks and bar tender

the food at the noodle bar was not tasty at all. we did not eat it.

laundry room

gym is amazing swimming pool great

clean, friendly staff, helped us check in early. good breakfast

only complaint, was the pool, which was unbelievably small & indoors, that didn t even bother me because i

how the breakfast was set up had to hunt all over for ot

the pool was very cold. it was hard to enjoy more than 20-30 minutes.

pool table and heated indoor pool

microwaves should be in the rooms. pool was out of use.

young funky vibe, but loved the bar and lobby area

very clean and plenty of free parking

pool friendly good breakfast

the pool was heated (almost too warm), which was a nice change

felt the parking lot was very dark, the rooms could use some tlc & there was not near enough parking

the fitness center has too warm. i suspect the ac unit needs to be serviced.

breakfast room has not enough seets

they did not have a laundry facility

it was ok and they have a laundry area for customers

6) requests for additional towels had to wait till next day when laundry service started up again

fact that you don't have a laundry room

them a warning and said don't let it happen again this place does not have a for you to do your laundry and if

you will not go hungry at breakfast, and sheila's french toast was outstanding

breakfast was very filling

parking area was a little tight, however it was never inaccessible or flowing beyond its capacity,

we loved the huge spa tub that was in our room

plush soft robes & towels hang next to the overly large spa tubs & the basket of wash clothes hides a bath bomb

the door to laundry room locked early

it had 2 small tables that were dirty and an open area laundry room attached to it, which had a gross, dirty

also the office smelled like pure laundry detergent and bleach

messed up & said we had a smoking room when clearly is was marked in the booking as non-smoking

couldn't get a smoking room

no breakfast included no laundry on property

casino

there’s an arcade for the kids

everything was great, except the wifi as we were from australia we needed good wifi

there is a kids arcade, good selection of restaurants (we ate at jose & willy's cantina), ample parking the

really a problem, but we went to the bar about 5:15 to have a drink, and the lady was still counting the register

parking

and second is that the pool isn t heated, kids didn t seem to mind but i would have liked to swim as well

pool area could have been updated a little

i enjoy the swimming pool and it not being cold so my kids can enjoy the pool in the winter.

huge tv, nice kitchen set up, comfort bed (pillows were really poofy

wonderful breakfast

the hotel setup, the kitchens in the rooms were so nice

breakfast wish it was out later design of room efficient stylish and comfortable sofa and

wish there had been a bike in the fitness center.

due to the virus effecting our country, there was no breakfast served

breakfast was free and not worth even that much

the casino located next-door

the pool wasn't avaliable or ready, wasn't very clean, needs lotsa maintenance

casino across parking lot

the guest laundry machines were broke also

laundry room was very convenient

pet friendly

i was most pleased that they gave us a pet room that was clean, smelled clean and was not abused by other dogs

we love the open pool.

everything was wonderful! really convenient laundry facilities!

no laundry available and our room 112, fridge doesn t work well.

the carpet smells of mold and the bathroom feels less than clean

i would have like to check out the pool but did not have time it did look nice

the room was clean and they had a great breakfast.

nice gym with free weights, bench, cable machine, treadmills, elliptical and rowing machine

drinks at the verbena bar were excellent

laundry room only had one washer and one dryer so i had to wait a bit to get started

continental breakfast was great! staff, location and room was very clean

it was clean, the breakfast was very good, good room service.

we unloaded at the rooms and the kids thought the rooms were so cool they wanted to stay and not check out the

parking i hated it was terrible you pay for parking but not enough parking space to even

laundry room

they provided everything you need for the kitchen area, i was very impressed

staci made it possible for our room to be next to the pool for the children

we had a kitchen in the room that we weren t expecting which was nice

the parking is a little tight

gave us 5 top sheets and 2 queen pillow cases (we had a king) they never came to get the dirty laundry from our

newer property, had guest laundry facilities.

having a little one i actually prefer this policy so she didn't get overrun by other rowdy kids

staff, location, cleanliness, price, free breakfast, comfy bed, pet friendly, heated indoor pool

there were so many unattended kids running all around the hotel we got run into multiple times

(i had a bad experience at a previous hotel, which brought me here) i also liked the kitchenette even though

staff was excellent, rooms clean and comfortable and the breakfast delicious

in addition to all of this, they have a very nice indoor pool

pool was very nice and area was clean

clean. easy to access room. pleasant easy check-in. good breakfast.

the hotel room and lobby were immaculate. wonderful breakfast and comfortable bed.

the breakfast was also very good

the pool was nice and not super crowded

i loved the gym n pool areas

the staff, breakfast and the cleanliness.

missed having some of the usual things like make-up remover wipes and laundry bag in the room.

i requested a laundry bag and was told they don t have them

our room was between utility closet and laundry room. so noisy .

the location is perfect with a mexican restaurant located right across the parking lot along with a couple

was an on-site bar