this time, i got a spacious room near the reception which got some of the wifi from the lobby

food was very disappointing, breakfast choice very poor

asked for cappuccino coffee with breakfast and received without additional pay

good service at breakfast

i wanted a spa treatment and day one i couldn't find anyone to help me, i went to the spa several times, there

the large, comfortable beds, the large walk-in shower, the good breakfast and the helpful staff.

kitchen terrible, over priced

nice staff, very good breakfast, good wifi, large and clean room.

nice restaurant in the hotel and free breakfast was delicious

reception assisted me to late premises late at night and provided secure parking location

everything from check in to departure was smooth. breakfast was outstanding. staff excellent.no

good bed, little gym and pool.

no water at the gym only 1 elevator working

location, great breakfast.

hotel with free parking and very good breakfast included in the price

the bed was comfortable and pool, jacuzzi and cantena were added perks that we used and loved

on one of the days, a mom stayed back with two sick kids

breakfast was bountiful.... located near la paz park, great for kids

was beautiful, security was nice, neighborhood was quiet, room service was well provided

spa and restaurant were both shut down, and the location made it difficult to get food otherwise

parking at the rooms is limited.

fireplace at the room was not working due to a bird s nest at the top of the chimney

they serve a good complimentary breakfast with delicious coffee that is grown on the property surrounding the

went out, so no wifi, etc, and it appears its a recurring problem

wifi in the chalet was not very good

it s secured location free breakfast is wonderful

sized room, super friendly and very helpful staff and free parking

breakfast was amazing

parking inside the parking lot was a bit stresssful and noisy for those who had windows to this

the included breakfast was amazing

and helpful staff; good location; good facilities (pool table and area to chill inside); big kitchen to use

the is no room service, and the restaurant is not opened late.

breakfast was tasty, well cooked by cesar the head chef and his staff who also took time out to

the breakfast time is from 7:00-8:00, which is a joke / scam

breakfast was good

breakfast was late. 8-10am

the breakfast was good--especially the omelette and the typico (rice, bean, egg)

parking can be tricky!i

good wifi, clean room

breakfast was basic

fantastically friendly staff; slick interior design; best free breakfast anywhere!

the staff members were very helpful and helped with laundry

they did my laundry for free and did not give me any hard time when i had to cancel the last night

they also washed, dried, and folded our laundry in 2 hours for $10

laundry service ($8 per load) was efficient

very fair price for laundry too

the private parking is very handy and the prices are fair

nice location. free parking. nice staff. free coffee in the morning.

wifi came and went in strength

the staff were lovely - held my parking space when we were late to arrive at night and the whole stay was very

parking place for free

i was grateful to have laundry service

nice outside bar area to the front too

this is also a pet friendly hotel and our dog was welcome

they gave us a suite for the price of a standard room but the spa was not working.

of lights so its very very dark, the railway right next to the property so expect to have your kids up at 6am,

pool bar not open!

beds, friendly staff members, pool, nice restaurant with really good food, perfect working wifi, enough to see

wifi was only adequate and sometimes not working.

well located, pretty pool, would recommend

toast tea&coffee and some cereal for the kids

laundry machine very helpful

location, excellent buffet breakfast, coin operated laundry machine, friendly staff, great wifi

staff was friendly and helpful and they had great amenities like laundry, a gym, and free breakfast

laundry delayed at reception without explanation about requiring payment prior

laundry on second floor

the laundry service.

sloppy - long check-in time, laundry not same day, no fridge in the standard rooms, many rooms with windows only

the laundry or the cast of stomp was in the room above mine

we had our rental car when we first got there and the parking garage felt very secure and was easy to access

good parking and restaurant

i got 3 different answers about laundry, phoning reception or restaurant don t always get through either

unfortunately there are people who think let your kids running and screaming around at 7 is ok so partly fault

room service only when restaurant was open for

honestly only the fries i ordered at room service.

nice hotel very interesting design water and coffee avaliable 24/7 helpful and kind staff good wifi super tasty

got charged $22 for a laundry bag

charges for room service and laundry

right in central san jose, beautiful views, lobby , restaurant and bar area is very nice.

big shower, a good gym for a workout and we enjoyed the breakfast very much

a family with kids came in and were shouting to each other making so much noise and no one said anything

i had to ask 4 times about the laundry service before one receptionist could answer me, the first one simply

breakfast that was included was only toast and fruit

wifi was sometimes on & off

wifi was slow at peak times but was operational (could read and write emails and browse webpages

have been nice to have a small bar fridge, there were drinks available but they weren't cold

laundry could be arranged via reception

hot water for tea and coffee in a central spot. info about laundry services.

was going to have my laundry done, but there was a lot of miscommunication between the staff (bring it at 6am

everything the breakfast was amazing!

breakfast was delicious and we felt safe although the neighborhood does not look the safest from

great bar and breakfast

great bar and breakfast

is close to nearby eateries, bars, and walking distance to downtown

no clothes iron available. wifi is good, not great.

i like that the bar is downstairs

bed and breakfast was good

location, free parking, lobby, staff, room service

location and facilities (pool, gym and restaurant)

i sat in bar for over an hour waiting for the queue to disappear

breakfast was great, great bed and pillows, free, covered parking included and good cable tv

when back at home base, the staff is always attending whether it's laundry, a simple towel, car rental, excursions

sometimes the wifi connection was bad

the location the balcony in fitness room

i love the fact that there s a bar and kitchen with sports on every tv right in the hotel

me parking ticket because nobody explained you can't park 5 feet from door on the street in unmarked

staff were an hour late with the laundry service and we were concerned about missing our bus

our kids did well by holding on to the sides of the slide until they were around the bend and then

the other major issue were 3 your kids that destroyed the peaceful environment

the wifi was not sensational but for us it was satisfactory

the kids enjoyed the hot tub and pool

this was a nuisance expensive laundry

only issue was a really poor wifi

a casino opposite which can get noisy especially with queues of car traffic overnight

i had read comments from people complaning about the breakfast

if you don’t mind staying close to casino, this is excellent place

drop off laundry-and you get it done by the end of that day

didn't like that there was no number anywhere in the room for room service and also there were a lot of ants

the masseuse is alright, but the spa they advertise extensively is a really tiny little room

the casino is popular with the locals

wifi signal strong throughout the property

price/quality is fine, friendly staff, quick laundry service 2 hours or so and cheap

used the laundry service which was very fast

the laundry service has a pay by number of piece of clothing price.

the cleaning staff washed my personal laundry for a reasonable price

breakfast was fantastic

staff was very friendly, the room was clean and enjoyed having self laundry

big, clean room. comfy beds. free laundry (bring your own powder) was much appreciated.

if you're feeling active you can access the gym as well

secured parking for cars

pool presentation was delightful, but hot tub wasn t working

she told me i could have my laundry done on sunday

lovely garden and pool, with lots of trees and flowers, nice respite from the city

the underground parking kept my rental motorcycle safely out of view

great wifi service comfortable room good breakfast

also, the surrounding area is not safe to walk around in at night (and especially with our small kids), so we

i wished there was a pool because i'd like to return during summer months.

to the property at 7pm with 3 kids after telling in advance that we will arrive at this hour and no one is there

limited facilities, only 2 ellipticals and a rower in the gym, no pool, but 2 jacuzzis

the restaurant was wonderful and has a kids menu for dinner

mansion; excellent restaurant; rooftop gym and jacuzzi; decoration- garden, plants everywhere, paintings and

convenient location with parking, restaurant, and breakfast included

the wifi worked perfectly throughout my stay

excellent host and service staff, breakfast was delicious, location is convenient, private gated parking

parking place

breakfast was delicious, the staff are very friendly, the property was clean and secure + free parking

breakfast ok

wifi ants all over the walls in the room ac not working and very noisy very old towels see through

breakfast is also a treat

the staff unpleasant wifi connection not stable poor breakfast

good breakfast

location. quite good value. polite staff. strong wi-fi. laundry service in reasonable price.

the wifi was reliable and strong, and the central location makes it easy to walk to the city center

area is a bit sketchy at night, the music from the bar is very loud and most of the rooms have windows facing

wifi was ok

close to terminals mepe and 7-10, clean room good wifi

laundry lady banging on everyone's door early in the morning

laundry prices were ridiculous (5 dollars per t-shirt)

services of the hotel are extremely expensive (taxi, room service, laundry)

kids loved the swimming pool

i asked about any local eateries with 4 hungry kids after getting off international flight

really weak breakfast

we had a simple but sufficient breakfast there

nice view. nice people. made breakfast to take away

great breakfast and awesome views of the valley

breakfast was poor

they charged an exorbitant amount for laundry service

outstanding late dinner, secure parking, walking distance of downtown sightseeing, front desk very helpful and

we couldn t do a late check out, but could use the shower in the gym before go to the

friendly stuff and wifi

there is a nice sports bar down the street you can walk too

plus we could do our laundry (with an extra charge)

quick laundry service

and angie, the desk people, also cook breakfast and clean and do laundry too

sent by katharina, and he was so nice and stayed at the airport with me for 2 hours, made a wifi hotspot to be

wifi works

at breakfast you need to choose between coffee and juice, whereas i prefer to have both.

i liked it that they had toast for breakfast.

everything else on the breakfast bar was off limits

everything else on the breakfast bar was off limits

very poor breakfast. good service for only club members.

excellent parking, lovely rooms, great staff, especially oscar on reception who told us where to go and what

nearby, some good restaurants nearby, very easy to get on highway to leave city from here, easy parking

the morning breakfast

good location, comfortable bed and big parking lot

location, safe parking, safe location

the breakfast was amazing and the fruits were perfectly ripe.

breakfast was plentiful, delicious and coffee was great

has trails for birdwatching that does not disappoint with a waterfall on the property great breakfast perfect

delicious food for the included breakfast

our unit, brought our supper to the room when my wife fell ill and served us a healthy and tasty breakfast

i arrived too late for the laundry service, but the receptionist kindly did it himself which was greatly

carpets could probably do with a good steam clean and the gym is a lot smaller than expected.

willing to help, fixed small issues, answered any question - restaurant, cleaning room, wifi connection, breakfast

breakfast was excellent as were dinner selections

beautiful environments and good breakfast.

need to limit use of the laundry facilities after 8pm

they did a lot to help with meals we ordered in, arranging tours, getting laundry done, etc

i loved that the hotel was very pet-friendly - there are a lot of cats and a very cute dog

hotel with plenty of amenities (pool, garden, different areas to hang out in)

the staff was exceptional in helping with anything literally very boutique experience, basic breakfast options

big room, gym, laundry

spacious and clean rooms, good shower, great buffet at breakfast, we r vegans and we didnt miss a thing, plus

friendliness and able to not choose breakfast

professional staff, cleanness, breakfast is good, gym, location

the parking lot was included and guarded

then the spotless clean room, beautiful interior and the elegant restaurant atmosphere for free breakfast

i wish there was an area to hang out outside the room other than the bar area

safe for your valuables, cable tv, air con and the wifi was very fast and stable - the buffet breakfast is

floor with the suite is shared by the rooftop balcony and gym

convenient hotel, free buffet breakfast each morning, free welcome drinks, with restaurant and bar onsite (it

laundry is expensive, and only half of the machines were operating at the time of our visit

thought the listing said there was a washer in the unit, but i may be wrong (i needed to do some laundry)

self service laundry is a bonus (you have to buy tokens)

it was clean and comfortable and even offered laundry in the basement, which i thought was an added plus

needed king size bed, laundry to expensive

bar and outdoor patio were fantastic

pool was nice to have but the water was freezing

location - view of stadium and bar area

small bar and room fridge empty

pool is cold

laundry is over priced

noise of the staff, cleaning, from the corridors and that they enter at 8am to room for laundry

gym and pool were also nice

prices are too expensive! room service food and beverage menu was not available in the room!

gym with steam sauna open 24/7