laundry service was a bit slow

) as huge trucks were unloading and loading huge metal containers full of laundry or smth

i also appreciated the laundry service & them holding my bags before and after check out

the hotel is nicely designed, the wifi works well and the staff was helpful

air conditioning not working. no availability of early breakfast with early airport departure.

just opened, so they were struggling with the laundry service

the swimming pool would be better described as a large spa tub

reception & bar area

lovely modern hotel with good wifi.

the gym was not functioning.

the main issue was with their laundry service

outstanding restaurant downstairs and a terrific bar program with inventive cocktails and solid classics alike

the room could have been a little larger, and the sauna / spa area is quite small.

hotel in a brilliant location with fabulous restaurant/room service

beautiful modern bedroom and bathroom - restaurant and cafe on premises very good especially breakfast

location bed staff wifi

spa tub was old and broken after one time use

delighted there was a good car park. we were facilitated with an early check in.

loved the fact that if you have a pet (in my case, a dog), they will wait for you with a dog bed, feeder and

the hotel charge for a pet is steep for

was perfect the location, staff, facilities in the room and helping in taking the bags, breakfast view and the

the breakfast could be better.

excellent beachfront location and breakfast, clean and not crowded, very helpful and kind staff

the hotel accommodated our early start on one morning by providing room service breakfast

the breakfast was delicious and the staff always ready to help

laundry was pricey but good

i sent a white garment to the laundry and they ruined it by washing it with coloured garments

charge; asking for tea bags while i was brought a cup of tea prepared (also additional charge); laundry service

breakfast with good view out over the concha good room service good cuisine in restaurant excellent outlook from

a little noisy from kids staying next door.

very clean fluffy white towels and perfect white clean laundry on beds

was traveling with 2 kids and had to rent 2 rooms

great location and bar at the front

the wifi worked fine

lively bar & pichos looked very tasty

the gym is very basic.

bad bad wifi

despite repeatedly asking, they did not appear, because there is no room service

also after asking for a kids extra bed they could mention the existing sofa, as they also charge for extra beds

greata/c, wifi

the gym was small, but we made use of it

very cool rooftop bar with great views

location / rooftop bar / room facilities

the wifi unsecured. properties of this standard should provide a secure network.

the room service meal we ordered was exceptional

service was hit and miss - laundry arrived late, concierge booking messed up

no room service or spa

room service for a cup of coffee seems extortionate

gym was ok and of course no pool

it is listed as pet friendly but it s more pets permitted as they cannot go anywhere but the room

laundry service was poor

laundry service ridiculous expensive

excessive fees for parking, laundry, breakfast, etc

the staff were very helpful, beds were probably one of the best we ve slept on and the rooftop bar is incredible

great location in old town, right next to the beach. lovely rooftop bar and staff were amazing.

bar is amazing

room service coffee could have been warmer

no room service after 10

room & public areas had excellent wifi coverage

small gym in the hotel as well that is well

it was not clear on checking in how we could accommodate our pet in the dining room for breakfast

chose the hotel as trivago and their own website stated they were pet friendly

hotel has hired people with disabilities to work in the restaurant and to deliver room service

staff were so friendly and helpful, the small pool on the roof garden was a nice little bonus, lovely area to

only thing i was dissapointed with was the gym facilities as this was not gym facilities at all

silence, aizome, pillows, room service menu

beautiful room with incredible views. nice breakfast.

the pool was tiny with very little space for people as there were only 4 loungers

there are only three sun beds by the plunge pool, and the pool itself is on the smaller side

it was still a very tasteful meal, i just think the bar is set high with nobu around the world and this particular

no gym, no swimming pool, no roof top bar.

very good location. great room! very good breakfast at cafeteria!

a separate space where the kids could sleep

cafe and restaurant good value and the bar a joy at end of the day

wifi not strong

was extra and very pricey laundry was too expensive pool cafe not open for 3 out of the 5 days we stayed even

person and kids are not allowed gym also is additionally paid 8euro /person, but around there are plenty of

gardens , bar facilities ,and excellent fruit at breakfast , good bread,very good shower with three versions

excellent breakfast and pool

very comfortable hotel. good breakfast. plenty of parking

similarly with the laundry

wifi also excellent

thought the 13 euros breakfast charge was a little pricey and the dining room service seemed to suffer from

the position of the hotel is quiet, free parking outside was excellent

considering we were with the kids and many luggage this was not

the hotel did our laundry was 10 euros a bag

really nice hotel and good food. on-site ev charger is 3.6kwh.

i was at the edge always with kids in the room

also the bar tender marcos was super nice and friendly

in a beautiful garden, silent, modern rooms, liked it very much, stayed in junior suit with 2 kids, comfortable

the mattresses need replacement for all 4 beds we had. the wifi doesn't reach room 402

there were also kids making a racket at 6am

remember though kids, this is donosti and this is what €99 gets you on a monday night

our kids had 103, also a great room

our kids had 103, also a great room

bar and eating area are charmingly set with charming servers

it is beautifully decorated, our room was very comfortable, the gym is small but well-appointed, and the staff

room service was very prompt

breakfast was luxurious and my wife enjoyed a spa treatment

and clean room, friendly staff, was great to have 24/7 gym with all necessary equipment short walk to the downtown

i also saw the bag to which the room service lady puts the towels - it was covered with fungus too

a park outside for young kids

i do not recommend, especially for allergic and kids

the wifi doesn t connect

wifi could be a stronger, it's pretty basic for messaging.

laundry prices were really high but we were recommended to go to bubblebox a few blocks away

would have found it useful to have an iron in the room as laundry costs very expensive .

there js no iron! only by payment at laundry

laundry services very expensive

- poor wifi connection - bathroom door creaky

laundry billud83dude06ud83dude06i had a smallish bag of laundry as had been travelling for a few

well located in quiet area with bus stop outside, supermarket very near, laundry few yards away

we sent clothing to the laundry and eventhough they said they would return the washed clothes the same day, they

wifi was poor, my phone would often disconnect and reconnect to the network

hotel is pet friendly

tapas bar was awesome - food extraordinarily tasty

they have their own bar and restaurant downstairs

out after that), and then on the last night being called down from my room as someone in the bar had not paid

clean rooms and great food in the neighbourhood bar and restaurant downstairs

cleanliness super comfy & the bar restaurant had the nicest staff at night

garage charges are high 25 per night as was laundry service

just worked for us - great sleep, plenty of space and storage, helpful team, great location, gym is very well

had interconnected rooms so our two young kids could have some independence

wifi is terrible! it does not work well in the room. it was intermitent.

great gym on the premises too

no laundry services daily. limited staff at the desk for help during evenings

place to dry your laundry

pet friendly, parking, decent bed and bathroom, clean and very friendly & helpful staff.

liked that the hotel had a comfortable bed, its own parking, was very easy to reach the center, pet-friendly,

i ask the front desk the night i checked in why the wifi was so bad i was told to i should just except the why

bar and the restaurant were very pricey

easy parking available at the entrance

funfair with funicular to get you from the hotel to the promenade and kids rides which were fun

we had dinner on the 2nd night in the bar - and that was great with the biggest gin and tonics on the planet

room service time

laundry service is very good and quick

the laundry van was very loud monday morning waking us very early

we wanted a hotel with a coin laundry this did not

guest coin laundry

parking is in front of the hotel

actual laundry on site

lovely roof-top pool, great design and interiors, great gym

to children, as the only pool that was open was for 18+, and there was no babysitting or kids club which meant

i imagine that the pool and upstairs bar would be fantastic in summer

and the pool area was lovely

car parking on site bus service runs every few minutes to city centre which really is a no go area for

good location, within walking distance of local tabernas and good on site parking

wifi not great in bedrooms

friendly and efficient staff, free breakfast, quiet location, clean, comfortable room, free parking

they also providing parking, if you have car

very nice host, quiet location, comfortable beds, good wifi, short distance from san sebastian

would have been nice having a little kitchenette in there with a little fridge and kettle but it wasn t a

just down the road is a great restaurant and even a mini-golf

a perfect stop with safe, private parking in the quiet countryside after disembarking from the ferry in santander

got our arrival time wrong so we had to wait to get in, forgot to give us wifi code and forgot to open gate on

this hotel also holds the record for the quickest laundry service that we have ever experienced over decades

and the breakfast

view of the ocean and extremely great service by the staff especially itziar who served us for breakfast

left the staff rushing around multiple errors on our room service orders

pool

big, free parking

it is pet friendly and they welcome dogs everywhere in the facilities

location and a big parking lot

perfect if you are travelling with a pet as they were very dog friendly having 2 dachshunds themselves which

very spacious room in a quiet area ! plenty of free parking and modern facilities

bar not open until 7, so missed out on a full evening s business from 4 bikers

wifi signal in my room was extremely weak, but was fine in the comfortable lobby area

the bar next door.

to converse with him, he told us all about the festivals in san sabastion there was a lovely bar downstairs,

things, key was a bit bulky and made hard to open the door wifi connection in the rooms was not great

after driving for 9 hours i needed a beer and she kindly open the bar which was closed just to serve me

booked one room but made a mistake and didn t indicate that we are two adults and two kids

parking in underground car park in san sebastian

catering and bar quality is excellent and reasonably priced rooms are modern and well

breakfast or even a coffee was not available before 8am.

if u are doing the camino then hand wash or find a laundry place. cant make a cuppa

wifi was very slow

and hadn t been cleaned , pubic hair in the bathroom all over and the hotel advertised having wifi it didn

the hotel is beautiful, clean, spacious and they have nice play areas for kids

wifi with disruptions in several rooms