would have been nice having a little kitchenette in there with a little fridge and kettle but it wasn t a

a perfect stop with safe, private parking in the quiet countryside after disembarking from the ferry in santander

got our arrival time wrong so we had to wait to get in, forgot to give us wifi code and forgot to open gate on

just down the road is a great restaurant and even a mini-golf

great alternative to trying to find a place with parking in the heart of san sebastian

perfect if you are travelling with a pet as they were very dog friendly having 2 dachshunds themselves which

bar open till late hours

the hotel is pet friendly

in the hotels that we had stayed indifferent countries they dont charge the kids for breakfast, but in the case

very good for a stopover with a pet

actual laundry on site

to children, as the only pool that was open was for 18+, and there was no babysitting or kids club which meant

pool is nice but not so much when full of kids

facilities, free ev charging

wifi service was restricted to your room and reception only

have no air conditioning in this summer heat, no refrigerator, no kettle around entire hotel, and wifi signals

to converse with him, he told us all about the festivals in san sabastion there was a lovely bar downstairs,

things, key was a bit bulky and made hard to open the door wifi connection in the rooms was not great

the bar next door.

the windows have no barriers so quite dangerous for kids

clean and comfortable room, also very modern, friendly staff, good breakfast, the mini-bar had different things

great stay on the way. late check in, clean room and great breakfast.

breakfast or even a coffee was not available before 8am.

wifi was very annoying having to re log back in every time you leave the hotel and come back as it

after driving for 9 hours i needed a beer and she kindly open the bar which was closed just to serve me

similarly with the laundry

the room service is also very nice

kitchen is not usable - no kettle, no knife, not clean dishes, stuffy bathroom

parking a little expensive

dog with us so not allowed in any public area of the hotel, which we understand unfortunately the room service

place to dry your laundry

no laundry services daily. limited staff at the desk for help during evenings

classy and pet friendly hotel. the stay was pleasant and staff was helpful. free parking!

parking, pet friendly, very clean and comfy

unable to take dog into bar to get a coffee very small parking space 46

poor quality internet wifi connection on the 8th floor. very weak signal.

weak wifi signal

breakfast

wifi could have been stronger and secured

very good location. great room! very good breakfast at cafeteria!

the special notice of what hotel advertises as pool - actually a small jacuzzi for not more than 3-4 people

that the gym was out of order at the time due to construction.

only issue we ran into was that the bar staff at the restaurant downstairs weren't very nice to us when we came

great to have a small but functional gym, parking and ev charging facilities on

too far away from the beach/centre . wifi only connected when the tv was on.

not offering room service

there are lots of cafes and bars close by so breakfast is easy to get and it’s only a shortish walk to the

i went to park and realized i had to go and check in first and that was complicated to do with kids in the car

excellent breakfast plenty of quality food and options

small gym in the hotel as well that is well

was extra and very pricey laundry was too expensive pool cafe not open for 3 out of the 5 days we stayed even

the spa downstairs, is really good, the gym as well

pool was lovely

breakfast a bit pricey, ate in smaller cafe at bar.

room, excellent breakfast and amazing new pool area

silence, aizome, pillows, room service menu

beautiful room with incredible views. nice breakfast.

the pool was tiny with very little space for people as there were only 4 loungers

there are only three sun beds by the plunge pool, and the pool itself is on the smaller side

it was still a very tasteful meal, i just think the bar is set high with nobu around the world and this particular

laundry service was a bit slow

) as huge trucks were unloading and loading huge metal containers full of laundry or smth

i also appreciated the laundry service & them holding my bags before and after check out

very polite staff, excellent location, good breakfast, the room has all you need - a really pleasant

air conditioning not working. no availability of early breakfast with early airport departure.

very clean fluffy white towels and perfect white clean laundry on beds

there is no safe nor a minibar but when i booked the reservation, i was offered the use of their fridge (dining

the wifi didn't work in our rooms

the bar makes the best gin and tonic i have ever had

also, our room was very hot and loud at night from the kids on the beach partying

just opened, so they were struggling with the laundry service

we had some problems with room service (no answer at all after several calls) and no assistance from the reception

the minibar was not refilled and the room service nearly not existing

the gym was not functioning.

gym exceptional poor, very limited space to exercise and no heavier weights available

despite repeatedly asking, they did not appear, because there is no room service

also, the hotel has a small gym and sauna in the basement

good wifi connection and room lighting and decor were elegant and cozy

lack of tea/coffee in the room. wifi was bad (frequent disconnects).

good wifi and amenities

free wifi

i have asked for one room for 2 adults and a teenager aged 15 and our pet

the hotel charge for a pet is steep for

spa tub was old and broken after one time use

good location. comfortable beds. a bath. good wifi and ac. decent breakfast

laundry billud83dude06ud83dude06i had a smallish bag of laundry as had been travelling for a few

we sent clothing to the laundry and eventhough they said they would return the washed clothes the same day, they

well located in quiet area with bus stop outside, supermarket very near, laundry few yards away

que sea pet friendly.

wifi - could have been stronger signal, sections of the room you got a stronger signal, others know

garage charges are high 25 per night as was laundry service

wifi, decent but slow.

i enjoyed the gym

great property and loved the gym. staff were excellent

breakfast, staff, bar, wifi, a very good hotel

there js no iron! only by payment at laundry

laundry prices were really high but we were recommended to go to bubblebox a few blocks away

laundry services very expensive

would have found it useful to have an iron in the room as laundry costs very expensive .

the food from room service was sub standard

the breakfast was terrific

breakfast was delicious and the welcome drink at the bar was a nice touch

the hotel accommodated our early start on one morning by providing room service breakfast

the restaurant amelia was among the best i ve eaten in and the g+t s in the bar were

terrific breakfast

the main issue was with their laundry service

the bar and grill serve exceptional food and a fantastic selection of local wines

10 3- details 10 4- design 10 5- attention 10 6- quality 10 7- room 10 8- building 10 9- wifi 10 10- location

hotel, great stuff valet parking very clean, beautiful and modern great bar and a

we had an easy and early check in

laundry was pricey but good

i sent a white garment to the laundry and they ruined it by washing it with coloured garments

charge; asking for tea bags while i was brought a cup of tea prepared (also additional charge); laundry service

view on the bay very good room service and very professional team from concierge, people at the desk and lady

spa wasn t available and parking was too expensive.

laundry service is very good and quick

guest coin laundry

the laundry van was very loud monday morning waking us very early

we wanted a hotel with a coin laundry this did not

the gym is not worth to mention

to the beaches, restaurants were close by 10-15 mins walk, friendly and helpful staff and the wifi worked well

our kids had 103, also a great room

remember though kids, this is donosti and this is what €99 gets you on a monday night

the mattresses need replacement for all 4 beds we had. the wifi doesn't reach room 402

our kids had 103, also a great room

liked the restaurant which was very good plus the large terrace in front of the hotel and the bar was very jolly

wifi didn't work inside our room. we had to go into the hallway

out after that), and then on the last night being called down from my room as someone in the bar had not paid

clean rooms and great food in the neighbourhood bar and restaurant downstairs

cleanliness super comfy & the bar restaurant had the nicest staff at night

gym facilities were a bonus

magnificent building modernised to a very high standard and great breakfast. also great wifi.

location / rooftop bar / room facilities

early checkin dir to ongoing car problems great bar and terrace areas

the rooftop bar has great views and is a definite plus

service was hit and miss - laundry arrived late, concierge booking messed up

tables at which we were about to sit in the bar and just outside the bar, before dinner, were not clean

gym is the best, big space and different variaties of fitness equipment

were very severe rules about the pets staying

also they were charging me for the wifi and a transfer i never used

laundry service was poor

excessive fees for parking, laundry, breakfast, etc

laundry service ridiculous expensive

great hotel close to old quarter adults only a corner room with two fantastic views

a top class breakfast was also provided in a beautiful restaurant and the rooftop pool and bar is nothing short

the hotel did our laundry was 10 euros a bag

really nice hotel and good food. on-site ev charger is 3.6kwh.

in a beautiful garden, silent, modern rooms, liked it very much, stayed in junior suit with 2 kids, comfortable

in a beautiful garden, silent, modern rooms, liked it very much, stayed in junior suit with 2 kids, comfortable

we were travelling with two kids and stayed here for one night before getting a ferry from bilbao

bar and eating area are charmingly set with charming servers

breakfast - very good having a relaxing drink in the bar or the guest lounge - very good

bar was great and has good snacks, but a restaurant menu would be nice to be able to eat there,

running machine in the gym was out of order. not the end of the world!

weather, it was super rainy and the gym i had hoped to use was really tiny, and smelled a bit of mildew

gym facilities need modernising long distance to walk up steep hill from old town/ beach, last

music in the bar would be nice in the evening !!

the staff were superb. excellent breakfast and very clean rooms

the funfair went down well with the kids and the rooms were fabulous

the wifi was terrible. hardly worth offering it to guests and it doesn t work.

hotel in san sebastian, helpful hosts that provided all the details in advanced, large parking lot

parking was free, price was acceptable. wifi strong enough.

good location, within walking distance of local tabernas and good on site parking

parking on the property allowed us to travel to different local places and even to get to old town

the hosts were wonderful and very helpful close to city centre and parking available on site

this hotel also holds the record for the quickest laundry service that we have ever experienced over decades

out of town and will have to drive in every time you want to tour or eat in town, but underground parking in

bigger parasols in the outside bar area, too far from town to walk

the pool was a little disappointing. a little small.

the room service hamburger was delicious as were the little extra touches you d expect from this

i do not recommend, especially for allergic and kids

wifi didn t work/ faulty through out stay.

i also saw the bag to which the room service lady puts the towels - it was covered with fungus too

the wifi doesn t connect

wifi could be a stronger, it's pretty basic for messaging.

if u are doing the camino then hand wash or find a laundry place. cant make a cuppa

wifi was very slow

and hadn t been cleaned , pubic hair in the bathroom all over and the hotel advertised having wifi it didn

the hotel is beautiful, clean, spacious and they have nice play areas for kids

wifi with disruptions in several rooms