but we were definitely surprised by the incredible breakfast

the breakfast is overall good, some items were not replenished as required

breakfast pricey

breakfast is really nice with a variety of foods.

internet worked well, but the wifi is not secure (it seems to have no encryption)

no laundry no restaurant or coffe breakfast is not nice

unfortunately stayed at room 101, right next to reception and bar and is definatelly a room not to stay again,

no mini bar or fridge in the room ,very important !!!!!!!!!!!!!!!!!!!!!!

breakfast was nice, and they took consideration for the clients to be accomodated well at their

clean and good breakfast. parking space.

were no tea or coffee making facilities in the room and there was no room service the day we were there

needless to say, i went to a local bar the following night for some tapas and a few beers

on arrival we found the bar does not serve draft beer only wine and spirits and the cafe was closed being a

very comfortable room service very good

missing wifi password reminder

30 is over priced and the cost of laundry, best bring spare socks and undies cheaper to buy new

was a lot of noise , there was a big group of kids that occupied most of the hotel and thet made oa lot of nice

no bar or restaurant at night

the gym was quite small but not bad.

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

there is no pool

gym closed and not f&b at all.

there is no spa in the hotel

bedrooms, views from the rooms, countless welcome details and last but no least, an amazing breakfast make this

breakfast spread

that is pet friendly

everything works, staff are helpful, location is good, value for money, pet friendly

staff, ambience, location, gym, rooms all fantastic

pet area in reception/restaurant so we could bring dog with us

staff service and breakfast.

good breakfast, gym available (did not use), airport transfer

the driver of the shuttle to the airport was very nice and helpful to a single mom with 2 young kids who traveled

stayed with my 3 kids and it was quite a hassle that we couldn't have 2 rooms connected to each other

on our way from the ferry down south & always find the hotel clean & comfortable & the hotel bar & restaurant

very small gym

gym awful. shower needed maintenance. no laundry service on weekends

parking at the property great staff easy check in confortable beds, great bathroom

lacks of internal facilities poor wifi connection

due to covid not so many people in the hotel. because of that bar was not open.

the bar in the looby could been open

the wifi was terrible. very spotty in the room.

breakfast could have bigger variety, but it's enough - you can live with it

the so called spa (a little sauna next to the gym) is way below acceptable standards

the middle of madrid, we actually enjoyed being close enough to enjoy madrid but also having the pool and space

phenomenal staff; decent hotel gym, cleanliness,

staff, clean, breakfast

the staff very helpful the room and play machine free fir kids too

screaming kids in room above us for 2 nights. sounded like they were unsupervised

pet friendly

more plus the extras which we were unaware of until arrival, pet and parking extra 23 euros taking our stay to

also no laundry service even though it says there is one

clean laundry

no information once you were in the room like cost of things in mini bar, if room service was available or how

interior on ech floor digerent nive touch and staff very happy and helpful food and bar ok

guy at the reception super kind, immediately gave us drawing kits for the kids, the lady at the bar was super

speedy wifi, well breakfast (scrambled eggs, cheese, ham, cornflakes, fruits, yogurt, donuts), laundry on the

no bar of soap in the bathroom, but just a mini shower

staff is very good and the gym is always a plus after a long day

confortable room, good breakfast, quite location at the university

the location was perfect for staying. so, many options were available in breakfast menu.

gym closed at 11pm

more room to accommodate all for breakfast, but staff coped well

the price seemed a bit high and the bar was closed

room service was great and affordable

wifi is no good response. too small fruit for breakfast.

laundry damaged my trousers, lost colour in some places (just one-off as i often used it, but still

poor gym and hardly any equipment

comfy bed friendly staff good wifi local shops

bar shut too early in the evening

the spa area

> no iron device in the room. > laundry pickup , you need to give it to reception.

easy to find, comfortable, nice bed, good baths, lovely night receptionist, parking, super fast wifi

wifi intermittent

ordered room service one night

enjoyed the abundant breakfast, the pool area and the cleanliness of the hotel

no gym, no spa, no fitness room

the bar and dining room are small but cosy and staff is friendly, food is good

service in the bar quite slow

rude room service, asked me to come down and get my own order.

my sister s family was also staying at the same hotel and they dealt with all issues (kids)

the bar area has ~4 areas off it for relaxing with friends or having a drink

it doesn't really have anything close by so i ordered room service - which wasn't great either

room was very comfortable, the room service was speedy and super nice

service in the bar was very disappointing. a hotel bar should not have inexperienced staff.

you don’t have to pay for the breakfast of the kids.

a hotel catering for mainly business travelers cannot have bad wifi.

we left our car in their private parking, which is securely closed at night, and relied on public transportation

large room and friendly reception staff. good and clean bathroom. wifi works fine.

room service food not so great. cooked breakfast could be better as well.

the wifi is non existent and the breakfast is ok

are spacious and comfortable, nice modern design, beds are comfy, room service is quick, stuff is friendly and

clean, kind and english speaking staff, room and bathroom of good dimensions, wifi working good, on a calm

the breakfast was good, but there is no room service at the breakfast time, we wanted to order just coffee in

also room service wasn t available before 8pm and the woman at front desk wasn t that friendly

in the room to get some privacy but still be close to the kids, even included a small

a nice pool on the roof, and a small but usable gym on the ground floor

to small pool area and long distance to city center

it was not finish and something were not usable (gym, rooftop, elevator)

with the pool and gym a nice additions

new hotel, great little rooftop pool where you can order food/drinks directly to your table.

room service etc

many little things were wrong, from wifi bouncing all devices and tv working very poorly, to a freezing cold

the place was spotless clean, spacious, beds were comfortable, good wifi connection

wifi signal in the room was so low that one couldn't connect

very small tv, no foreign tv stations. breakfast starts not before 7:00. slow wifi

a gym would be nice

room service was available and room had a mini bar also

nice hotel very rich renovation gym and sauna available 24/7 nice reception good lobby

good staff, bar food was ok. rooms very clean. gym was ok

clean and nice room. very nice gym for a hotel and sauna. garage was perfect for my big car.

reception staff were excellent. bar and restaurant staff less so

wifi reception in my room 210 was very poor and erratic

there's a nice bar right across the hotel, in the park

very good breakfast all in all very good value for money

clean rooms, great location across a park with amazing playgrounds for the kids, free street parking available

mini bar was not mentioned in room facilities but we as a family we need it so i recommend it

the breakfast was nice

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

because my kids loved the place

wifi reception was a bit poor in my room and i was dropping out from teleconferences every now and

by the way, of you need to do laundry, there s a self-service laundromat that s about 10 minutes away

laundry machine was noisy and going late next to our room

left too early for breakfast but coffee was available from 3am

perfect for kids

great with kids, our room had a bunk bed that the kids loved and even had frozen and ice age themed walls for

room was a little small although perfectly functional and located opposite the laundry room, so at 6 am when

friendly staff, clean and comfortable room, and stable wifi

nice pool bar at the corner 4

chose this to be close to the airport and for the wifi

the wifi signal is strong throughout the property and bars and restaurants surround hotel

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

lack of international tv channels. wifi needs reconnection overnight

new and clean room. i like to gym and i could, however the gym room is small.

wifi worked well

wifi isn't very good in the 2nd floor chambers

wifi signal was somehow poor

the wifi was spotty, but it worked out after asking the host about another network

is very small, wifi is very slow and disconect constantly, there is not outlets by the side table to charge the

the laundry mat was near by

no laundry facilities

laundry service provided and the breakfast options were not that great

kids in one and parents in the other

the wifi was really good and the drinks in the mini bar were inclusive

do not dare to touch their laundry paper or they will charge u whether u like it or

the top laundry bill, 114 euros for a small bag of washing

rooms, nice residential neighborhood, great tapa bar nearby

the wifi worked well for streaming movies for the kids and doing work

great place, very comfortable to stay with kids, ideal breakfast. very happy.

while to locate once i arrived st the station as my mobile credit ran out and i couldn't locate a wifi

provided inside the room, good only if you are travelling alone or with your partner, if you have kids then to

staff were super friendly. room ample size with air conditioning. free wifi.

helpful and friendly staff, free games in the lobby, pet-friendly

the breakfast was for only 7

it took me a lot of effort not to be annoyed by everything technically the room cleanness the laundry service

more affordable laundry service would have been nice for everyday washing - or even a diy within the hotel

at the basement of the hotel we stayed outside until 1:30 am with kids in front of the hotel no access to the

good for families with little kids

also, it's a pity that the spa wasn't open

novotel sevilla - no gift for children at check-in - no option for wash only (no ironing) laundry

there was not really anyone who spoke much english to help, one of our items was stolen from the gym which was

loved the breakfast, pool, lobby, and the coffee lounge.

close to metro station very good breakfast

is there a gym

laundry service is very expensive and charged per

all staff speak english; i need to ask laundry bag every morning; i need to ask for free aqua replacement in

good gym

room service food was really good

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

the staff was absolutely wonderful and the on-site laundry was great!

laundry is expensive, so we didn't use it - however for a short stay this is not a deal breaker

close by public transportation, very clean, early check in possible.

no information was provided about the services (room service, fitness, etc.).

the cleaning of the rooms and room service

breakfast was great and staff helpful , sadly no laundry service but i walked about 6 minutes to find a

location, well connected via city transport, excellent breakfast, comfortable rooms, good wifi

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me

comfortable clean easy accessible to metro metro station just few steps takes you to center good wifi

there is a bar there and a burger king at the train station, but not much else

laundry service is tremendously expensive

the courtyard out our window bestowed views of hanging laundry and a scant lifestyle - not what i'd expect from

do not request for laundry service, your clothes will be ready in 5 days

laundry facilities were a

brought two kids (1 year old, 2 years old)

a laundry room where i could do my own laundry would have been nice.

are stingy, charging a fortune for clothes laundry service and only give you one bottle of water on arrival

i wanted to get some laundry done and they did not clean my top or delivered it before i checked out (4 nights

the ground floor public areas were lovely, modern, fun music instruments and decor, bar was welcoming for a

staff is very helpful and kind, breakfast is very good

no room service or breakfast service was available

please fix the wifi, it does not work

the wifi should be improved in order to exceed the expectations of everybody

a bit far from city center but very pleasant and safe area / has teddy bears to welcome the kids and adults/

i liked the coffee bar and restaurant

i wouldnt recommend staying for business poor wifi and no usb charges in the room

of little milk cartons for tea and coffee and told us we could get a little jug of milk from the bar but we

i even had to go to the bar myself to order room service but they still charged a 3 fee even though it wasn

good breakfast and wifi

1. the fact that it had a gym. 2. small restaurant with very good and reasonably priced food.

behind the hotel is really nice park for kids and a lot of greenery and metro is 5 min walk away

the madrid airport, courteous and engaging staff, comfortable and clean rooms, very warm and cosy bar and

the pool was a great add on, bed was comfy, and breakfast a bonus. very high quality everything.

was clean but a bit too small compared to the bathroom which was the size of a room there was a kitchen

good wifi

ground floor room opening to garden ideal for accompanying pet

comes with a mini bar filled with drinks (have to pay obviously but ideal if you needed / wanted something last

laundry was too expensive, 7 for a t shirt

not much space to layout and store clothes during stay. no self-laundry facilities.

nice clean rooms and next to a park with free self laundry service.

there was no way to stream from the pc to the television set (samsung), probably due to the wifi network blocking

couldn't access the room service menu through the qr code and couldn't find it on the internet

the housekeeping manager should check the towels - i think it has to do with the laundry soap they use

very annoying when you have little yelling kids in the opposite room (i have to say

it s time for renovation also room service closes very early

stepping down into spa bath to have shower

staff was very helpful. great location, very central. wifi was excellent

room service.

you can sit at the table beside the swimming pool and also admire the garden view

bar and restaurant very convenient and open till late

chose the property to be close to the airport with a free shuttle

also the nice gardens areas and kids zone

says the hotel offer laundry when i booked the room, but the staff said they don't have it when i actually got

no laundry services and when i asked front desk clerk if there were laundromats in the area, she

just unfortunately swimming pool closed from evening till 10:00am

how close it was to the airport, and the free shuttle was a definite added bonus

kitchen and staff of breakfast restaurant are reluctant and uncooperative

the view was of a bunch of beat up old building the laundry hanging

it would be nice to have on site washer and dryer to use for guests to clean laundry

the hotel also has a laundry service during the weekend, and during the week, you can wash your clothes in the

laundry

very good wifi - good location, close to metro station - quiet hotel, - comfy bed - shuttle bus to

fine location, and shuttle service from airport, gym

close to the airport, clean, good food and pet friendly.

hotel offers free shuttle service to the airport

to a coffee bar and not having to pay for water would have been nice in between meals and throughout the day

there is no bellboy but they saw me by myself at midnight struggling to carry 4 suitcases and a pet in

great location for airport and near major shopping centre nice relaxing swimming pool and gym

there was a pool, workout room, and even a little kids play area in the lobby

grilled chicken dish and pizza that we ordered in with room service was outstanding and welcome after a long

was amazing, staff and bar bites were amazing

the pool area was very nice with the exercise room with it on the first floor, but open to the outside

the spanish room service couldn t understand our requests in english

gym- excellent, breakfast- excellent, room comfort and cleanliness- excellent

great park behind the hotel if you would like to have a walk or have kids

we were there just for a night close to the airport even had a free shuttle service the lobby bar was nice with

was excellent; if you are traveling with kids, there is a park next to the hotel

the bellman stood and watched as me and my 3 kids unloaded and carried our own luggage into the hotel

only minor criticism was that after i had eaten a meal provided by room service, i phone down to have the tray

awesome gym

breakfast buffet was incredible

location, excellent wifi, supermarket round the corner, popular madrid nightclub opposite

wifi worked great in our room and the bed was very comfortable

room service is only available from 8pm to 11pm and when i called no one answered

is very close to the metro station and after 20 min you are in the center of madrid breakfast bed gym

free wifi was not reliable

wifi worked seamlessly

super comfortable and clean. amazing breakfast. nice and big bathroom.

adequate gym/fitness centre

24 hour room service

friendly staff and great room service

variety of breakfast

they also have an unbelievable gym so make sure you check it out

friendly staff, big rooms, and a nice bar downstairs

also i specifically chose this hotel for the pool spa features but no one told me it would be closed for

spa food cleaness

position is too far from the city center, the wifi is slow (and the premium wifi is slow as the free wifi), too

was perfect in every aspect, very clean, comfortable queen anne bed, nice size screen tv, mini bar, nice size

food quality. room service

there is no pool or gym. breakfast is expensive for madrid standards

room service restaurant s menu has limited choices of food- a hot water boiler and tea supply

roos are small and it has no gym

location, excellent food, especially lunch and breakfast

the breakfast was ideal, offering a lot of options and the coffee was truly amazing

room service never took too long

breakfast very close to the stadium and to the metro station clean and modern rooms friendly

excellent location, great check in and check out. very helpfull staff. great breakfast.

said that since they offer a full laundry service, they don't make irons available

i really needed to iron the bed and the laundry service wasn t available in the period of time i needed it

iron or ability to have an iron delivered to the room is crazy (only offer a laundry service which isn t

we were requested to use their laundry service

additionally, there was no toilet paper, the laundry was still wet, and there was an unpleasant smell in the

parking, wifi

food was excellent and access to shuttle to and from the airport

gym too small

there is a gym and some services such as a spa available

room service was a bonus and the pool was great

the laundry service was convenient, but quite expensive. that would be my only negative.

water ended up out of the shower and got onto the floor in the bathroom, creating a lot of extra laundry due to

kids loved the pool

the unique rooms you offer such as the newsroom, the wii room, the bizzroom and the gym

also we enjoyed the pool

air conditioning did not work properly and no concierge staff to assist with shuttle service or laundry

pet friendly, floors in rooms did not have carpets, spacious toilet, had boiler in room which was a

the hotel has also a gym very basic

gym open times

the charges of wifi

was no microwave in the room to heat up food, nor was there a place to dry the laundry

in a good area of madrid,tree lined streets and cute restaurants,shops,laundry nearby

breakfast was excellent, with many options

not able to try pool too cold

good wifi connection, spacious room and comfy bed.

fast laundry service

nothing major, just the mini bar used to be free but it s not now

wifi quality. no mugs for coffee

like the chocolate and welcome masege card on the room the bed so comfortable also the wifi excellent and super

good business hotel, with excellent quality of bed, good breakfast, and a nice gym.

front desk has given me false information about the services available he hidden that they have laundry services

such as kitchen and laundry

not ideal for two large adults sharing it

wifi was strong, it is close to a metro station and the bed is comfortable once you get over the

all the services were fine, wifi, tv, aircon, hot water, etc

until we called and they realized it was ready and had to go down to pick it up, quite pricey laundry as well

need was walking distance, transport is near buy, the food options were amazing, there is even laundry and beauty

however, the extraordinary noise from the iiunion truck collecting and delivery of laundry or other at 1 or 2

wifi signal too weak for my laptop

approx 2 months ago and requested 2 rooms , side by side, upon arrival, we were given rooms with kids in two

don t know what they use for laundry, but the sheet smells like formalin, which you may find in a old hospital

the breakfast, the pool, ideal location for the bernabeu

breakfast is a must try and

the program of the swimming pool finish too early, at 19 o'clock.

good wifi

also located near restaurants, supermarkets and even clothes laundry stores

breakfast was the same all days, maybe it will be nice if change some options, but at the end is a

everything was clean, we had a full breakfast buffet to choose from, the building was super close to the metro

very close to the metro station. breakfast was good! staff were very nice

breakfast was very good a lot of options for different tastes

laundry service was very expedient

euro for a load of laundry vs 8 euro in the local laundry spots, prices are ridiculous

breakfast was a-m-a-z-i-n-g

location near the airport, with lots of options for a free shuttle and taxis that are also available for very

the people who work there are super friendly, everyone from the people who are in the gym, the gym is fantastic

where from to take the metro, ecc) cleaning of the room was made daily, with changed towels and laundry)

was good with lots of free street parking nearby and fairly close to the metro station and the gym is relatively

there is 0-24 room service (f

wifi is terrible, it cuts in and out and doesn't work for some applications

located perfectly close to metro stations, big spacious gym, great staff and nice rooms