the middle of madrid, we actually enjoyed being close enough to enjoy madrid but also having the pool and space

front desk staff; our waiter in the restaurant was great; nice rooms; shuttle to airport went smoothly

very good wifi

lots of kids in and out of the pool, i would’ve liked to see a bit more maintenance

good breakfast, some of the things very tasty

gym and restaurant in premises

exceptional breakfast buffet. super clean bathroom with towel warmer.

the gym was tiny and didn t have much equipment.

good breakfast, gym available (did not use), airport transfer

you cannot order room service before 4pm

gym awful. shower needed maintenance. no laundry service on weekends

staff is good we treated well i requested if we can have a early check inn and late check out we are happy we

the gym

wifi was awful in rooms couldn t find the phone no water in rooms beds too hard phone didn t

lack of essential facilities such as bar or a place where guests can relax and have a drink

location is in the heart of the industrial zone. no chance by walk. and the wifi is really slow.

screaming kids in room above us for 2 nights. sounded like they were unsupervised

screaming kids in room above us for 2 nights. sounded like they were unsupervised

no surprises, good value for money. kids enjoyed the stay.

we had to eat a snack in the bar which was good and the wine inexpensive

wifi was flakey but im nitpicking

the food was great and room service was great at no extra cost

breakfast was one of the best we have ever had in a hotel - the choice was extensive and the

breakfast spread

gym facilities not accessible.

location, cleanliness. wifi quality, very helpful staff

parking was tricky free which is great, just hard to get in and out of ticket/gate didn t

we were travelling with our pet dog and check in and check out was easy

friendly staff and strong wifi

would have been nice to get connecting rooms for us and kids, but maybe the property could not provide that

30 is over priced and the cost of laundry, best bring spare socks and undies cheaper to buy new

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

no bar or restaurant at night

good wifi. good location. kind staff

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

needless to say, i went to a local bar the following night for some tapas and a few beers

easy arrival and entry to garage parking, nice quiet neighbourhood with a handy bar nearby.

missing wifi password reminder

on arrival we found the bar does not serve draft beer only wine and spirits and the cafe was closed being a

were no tea or coffee making facilities in the room and there was no room service the day we were there

expensive, poor a/c, non exsistance free wifi!

the breakfast area was quiet and inviting; the breakfast buffet had a reasonable variety of foods

breakfast pricey

the breakfast was beautiful but the price was a little steep

breakfast is excellent

no laundry no restaurant or coffe breakfast is not nice

very good breakfast!location too!

it was nice to have a drink at the bar in the lobby too

reception and bar service as they use the same personnel

big room good wifi location near airport. i was just for one night to catch a flight next day

also no laundry service even though it says there is one

clean laundry

no information once you were in the room like cost of things in mini bar, if room service was available or how

interior on ech floor digerent nive touch and staff very happy and helpful food and bar ok

guy at the reception super kind, immediately gave us drawing kits for the kids, the lady at the bar was super

all staff unbelievable helpful and friendly, breakfast

room size is small, breakfast is average. very small gym, no swimming pool.

sauna looks great but not working and in the same space as the gym, the shower in the middle of the gym, does

bar was deserted and barman was absent most of the time

wifi quality

speedy wifi, well breakfast (scrambled eggs, cheese, ham, cornflakes, fruits, yogurt, donuts), laundry on the

clean and comfortable rooms, breakfast was great with plenty of variety

very helpful staff and great breakfast!

the wifi is difficult to connect via phone, but good with other devices

perhaps as expected for a university residence, breakfast is rather basic.

laundry damaged my trousers, lost colour in some places (just one-off as i often used it, but still

poor gym and hardly any equipment

comfy bed friendly staff good wifi local shops

bar shut too early in the evening

the spa area

> no iron device in the room. > laundry pickup , you need to give it to reception.

easy to find, comfortable, nice bed, good baths, lovely night receptionist, parking, super fast wifi

wifi intermittent

ordered room service one night

enjoyed the abundant breakfast, the pool area and the cleanliness of the hotel

no gym, no spa, no fitness room

the bar and dining room are small but cosy and staff is friendly, food is good

service in the bar quite slow

rude room service, asked me to come down and get my own order.

my sister s family was also staying at the same hotel and they dealt with all issues (kids)

cleanliness, nice staff, good facilities, strong wifi, comfortable beds

the breakfast was very good and the crew as well

wifi a bit intermittent

bad gym, works only by 10pm

no fruit in the breakfast or at least i didn’t find it

rooms were very clean and comfortable, the bar and the food were very nice, the staff were very kind and helpful

good staff, bar food was ok. rooms very clean. gym was ok

good staff, bar food was ok. rooms very clean. gym was ok

there was some awful construction work and hotel was nice enough to not make me pay for my mini bar as a token

all the staff especially at the bar (:

the bar area in reception was welcoming and comfortable

there was a complete absence of information in the room apart from a room service menu

having drinks at the beautiful bar was the best way to start the evening

i also appreciated the rooftop pool and the convenient access to public transport, making it easy to get into

staff was amazing loved michael and martha and the pool was great!!!

qr code with room service menu does not work

no pool, poor restaurant and room service menu options.

the bar area has ~4 areas off it for relaxing with friends or having a drink

room service

you don’t have to pay for the breakfast of the kids.

it took me a lot of effort not to be annoyed by everything technically the room cleanness the laundry service

more affordable laundry service would have been nice for everyday washing - or even a diy within the hotel

the wifi was very very good .

parking was a bonus for us and no

pool wasn't open yet, even they made advertisement for it on internet

all staff speak english; i need to ask laundry bag every morning; i need to ask for free aqua replacement in

laundry service is very expensive and charged per

have loved an outside pool just to lounge around after exploring madrid all day

the other problem was the price of drink at the bar 15

wanted to have massage but the spa was closed

breakfast was great and staff helpful , sadly no laundry service but i walked about 6 minutes to find a

good bar food and welcoming staff

comfortable clean easy accessible to metro metro station just few steps takes you to center good wifi

the hotel provide late check out for a nominal fee

everything was super. excellent wifi connection.

laundry is expensive, so we didn't use it - however for a short stay this is not a deal breaker

the staff was absolutely wonderful and the on-site laundry was great!

they also provided toiletries for kids

hotel, friendly staff, gym is good, bed was very comfortable, good size bathroom and the cleaners were brilliant

no room service after 7 maybe

do not request for laundry service, your clothes will be ready in 5 days

laundry service is tremendously expensive

the courtyard out our window bestowed views of hanging laundry and a scant lifestyle - not what i'd expect from

laundry facilities were a

fantastic breakfast

are stingy, charging a fortune for clothes laundry service and only give you one bottle of water on arrival

i wanted to get some laundry done and they did not clean my top or delivered it before i checked out (4 nights

a laundry room where i could do my own laundry would have been nice.

breakfast and food at the pool bar is fantastic. rooms spacious and nicely styled.

clean and modern, great vibe specially with kids

laundry machine was noisy and going late next to our room

by the way, of you need to do laundry, there s a self-service laundromat that s about 10 minutes away

m) * within walking distance of everything in barajas * short, inexpensive ride

gymnasium facilities, shuttle service to airport and staff

there is no actual separation between parent bed and kids

novotel sevilla - no gift for children at check-in - no option for wash only (no ironing) laundry

room service food was not that good, shower didn t work properly

of the staff super breakfeast clean environment free airport shuttle great wifi close to the

staff was very attentive, the manager was amazing and helpful with our kids needs and the cleanliness is

is there a gym

the housekeeping manager should check the towels - i think it has to do with the laundry soap they use

spa facilities were out of order during our stay which we were very disappointed about due to it

wifi is not the best for working.

spa was not working

very annoying when you have little yelling kids in the opposite room (i have to say

room was a little small although perfectly functional and located opposite the laundry room, so at 6 am when

wifi connection is slow

bar wasn't open on saturday night charge for use of garage should have been included in the

free and easiljy accessible wifi. adequate, though not luxurious, breakfast.

this is a pet peeve of mine, i like a soft pillow and it seems every hotel nowadays have these kind of

ground floor room opening to garden ideal for accompanying pet

comes with a mini bar filled with drinks (have to pay obviously but ideal if you needed / wanted something last

room service food not so great. cooked breakfast could be better as well.

no restaurant or bar available

really don t understand the fact the hotel have no bar or restaurant service on a holiday day , it is a 4 star

underground parking or front facing parking if you prefer

nice and welcoming staff breakfast was rather good, with eggs, fruits, coffee and so on free parking excellent

the wifi should be improved in order to exceed the expectations of everybody

bar fridge not plugged in, had to lift out to get to plug, took ages to cool down a kettle and cups

a bit far from city center but very pleasant and safe area / has teddy bears to welcome the kids and adults/

room service i was not helped with my luggage upstairs the restaurant menu was only in spanish so

people working at the bar and restaurant, they were staring at us like stupids

gym appears to be closed all the time, so has jan ventilation

of little milk cartons for tea and coffee and told us we could get a little jug of milk from the bar but we

gym was unusable, treadmill and bike were broken, dirty towels left lying around and the

1. the fact that it had a gym. 2. small restaurant with very good and reasonably priced food.

room wasn't clean and wifi was damn slow. the gym was like a small room with two bycicles.

wifi worked well

wifi was subpar, kept going in and out (this is late at night)

early check in was ideal

the wifi was spotty, but it worked out after asking the host about another network

the room was good and also the wifi

the laundry mat was near by

laundry service provided and the breakfast options were not that great

no laundry facilities

spacious room and good enough wifi

size room, wifi was good, clean and comfortable, staff were polite and helpful

do not dare to touch their laundry paper or they will charge u whether u like it or

the top laundry bill, 114 euros for a small bag of washing

the wifi worked well for streaming movies for the kids and doing work

pool and bar opening hours wasn t till 11.

room service pizza was appallingly bad and

room service etc

room was clean, ac was cold, bed was comfortable, wifi was fast, tv was big and good channels, bathroom was

many little things were wrong, from wifi bouncing all devices and tv working very poorly, to a freezing cold

wifi signal in the room was so low that one couldn't connect

very small tv, no foreign tv stations. breakfast starts not before 7:00. slow wifi

well designed rooms; friendly, organized staff; good breakfast; great location for airport overnight layover;

provided inside the room, good only if you are travelling alone or with your partner, if you have kids then to

they have late check out time and a decent breakfast, i've found everything as i expected and i recommend it

there is a bar area next to the restaurant

pet policy was great

the bar hours were a little short and out of 5 nights only able to visit once.

wifi reception in my room 210 was very poor and erratic

clean, cozy, nice personal, tasty breakfast

reception staff were excellent. bar and restaurant staff less so

air conditioner was really loud at night wifi was very slow, would not have minded, but i needed to use it for

helpful staff, especially if arriving hungry; great breakfast!!

disappointed with the lack of wifi

because my kids loved the place

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

wifi reception was a bit poor in my room and i was dropping out from teleconferences every now and

bed, hypoallergenic room, good range of equipment in gym, pleasant atmosphere throughout the hotel

room service food quality not great.

spa treatment was below average

the pool is not properly for children

hotel kindly put our two kids into adjoining rooms which made our stay peaceful with our own space

is a professional gym with small indoor pool and sauna facilities in the hotel and hotel quest can visit at no

we also tried the buffet breakfast (because of the kids)

location, breakfast and gym

they were incredibly accommodating, especially since i was traveling with my pet

poor wifi

the gym was good

high-speed wifi

room service was very efficient and friendly, everything i asked for was delivered in a timely

great bar staff but not enough of them which made the service very slow

the free wifi wasn't particularly good.

wifi unstable. needed to log in continuously

i was being very picky, i felt a little restricted in the choices on the bar menu and i think i would have

i enjoyed a couple of nice restaurant meals and sitting at the small bar area with a beer watching football on

roos are small and it has no gym

i did not use the restaurant or the room service, so no rating or comments are made in that regard

the peaceful of the place and also the breakfast!

airport shuttle, proximity to airport, pool and playground for kids

breakfast was perfect

bed, pool, playground for kids, airport shuttle and the staff is amazing

text them if i can have my breakfast early as i need leave early for the airport but they didn't reply to me

in a good area of madrid,tree lined streets and cute restaurants,shops,laundry nearby

was no microwave in the room to heat up food, nor was there a place to dry the laundry

internet wifi connection.

walking distance to the metro, a few good bars close by, a fridge, good wifi, economical and clean

pet friendly amenities and stuff.

lack of international tv channels. wifi needs reconnection overnight

new and clean room. i like to gym and i could, however the gym room is small.

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

fast laundry service

like the chocolate and welcome masege card on the room the bed so comfortable also the wifi excellent and super

my room didn't have coffee machine like my kids room

wifi wasn't available in the room but in the main lounge area.

wifi was poor in rooms that i had to use my 4g most of the time

front desk has given me false information about the services available he hidden that they have laundry services

such as kitchen and laundry

***very*** fast internet on the wifi location close to tetuan and cuzco stations; also a 24 hour carrefour 2

the pool facilities coud have been cleaner / better.

wifi was only available in the room

says the hotel offer laundry when i booked the room, but the staff said they don't have it when i actually got

no laundry services and when i asked front desk clerk if there were laundromats in the area, she

hotel is very close to both bus and metro station and also provides airport shuttle

great location, friendly helpful staff, good breakfast, nice pool

and varied breakfast of high quality clean, comfortable and quiet rooms with great wifi

gym is very poor could be improve and wormer

she did not provide/mention about wifi information when check in

wifi was impossible to use due to poor connection so had to use mobile data instead

were noise in the hotel on the night, but that is maybe because there were some families with kids checked in

the staff were very nice to my kids. the airport shuttle is extremely convenient.

we were requested to use their laundry service

iron or ability to have an iron delivered to the room is crazy (only offer a laundry service which isn t

i really needed to iron the bed and the laundry service wasn t available in the period of time i needed it

here is only laundry service and is not cheap so you need to bring your or use the laundry service

said that since they offer a full laundry service, they don't make irons available

is too hard ac blowing on the bed directly quality food for room service is disappointing shower pressure could

perfect for travelling with kids

great park behind the hotel if you would like to have a walk or have kids

having an airport shuttle was a big bonus

were excellent decor ud83dudc4c room great room service great the fact we're back in october for 2

needs a nice pool bar for refreshments

too high cost of a pet fee

provide shuttle service which is great but if it s full, travelling with a pet is not confortable at all since

no room service, limited meal options in the hotel complex,

location to the airport, free shuttle, big terraces, pet friendly

don t know what they use for laundry, but the sheet smells like formalin, which you may find in a old hospital

no gym, and kind of outdated

bar and restaurant area was lovely, very relaxing

i can think of except for the fact that there is no sauna, fitness room or swimming pool, which i knew before

no adjoining rooms so my partner and i had to split rooms as our kids are under 18 and weren t aloud to spend

nice clean rooms and next to a park with free self laundry service.

laundry was too expensive, 7 for a t shirt

not much space to layout and store clothes during stay. no self-laundry facilities.

had to pay for another room because they said kids over 12 could not sleep in bunks

room was very well designed to fit 2 kids as the room had 2 foldable beds that turn into a bunk bed and there

however, the extraordinary noise from the iiunion truck collecting and delivery of laundry or other at 1 or 2

until we called and they realized it was ready and had to go down to pick it up, quite pricey laundry as well

need was walking distance, transport is near buy, the food options were amazing, there is even laundry and beauty

clean , nice and spacious room , a beautiful bar and an amazing buffet breakfast

not to much to do with kids nearby

wifi worked great in our room and the bed was very comfortable

airport shuttle , gym. nice outdoor space

we could do with more sun beds around the pool

we did not use the gym and the pool was not open yet, but they both looked great

the gym is nice and the swimming pool is absolutelly great

only thing a bit disappointing was the size of the pool, but we ended up not using it for lack of time, so it

comfortable beds, overlooking the pool

the pool was great and the food was good here too

shuttle from the airport was waiting when i arrived (more frequent than some other hotels)

hotel offers free shuttle service to the airport

the hotel also has a laundry service during the weekend, and during the week, you can wash your clothes in the

the view was of a bunch of beat up old building the laundry hanging

it would be nice to have on site washer and dryer to use for guests to clean laundry

laundry

the room siza and the room service

we used the laundry services and it was extremely quick

well located for 2 metro lines. quiet, clean, pleasant room. excellent wifi. friendly staff.

wifi works fine, but is intermittent and often cuts in and out, which can be annoying if you need a

wifi works well

wifi connectivity is reliable and hot water is 24x7 available ensuring convenience

the laundry service was great

food options for gluten free were limited room service order was worst meal i have ever had

lovely roof top facilities including bar and pool

the pool wasn t open for our stay.

breakfast was varied and delicious, from baked beans to churros through granolas fruit lots of

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

several different types of business close - restaurants, laundry

really fast internet wifi to download a movie within half an hour, and super clean bathroom with disinfected

poor wifi.

i liked the room. modern, clean, good feee wifi

food, friendly staff and the kids corner play room was great for our 3 children after a long day travelling

i should have ordered coffee from room service the night before

the bedroom, the decoration, the bathroom. the food from room service was delicious.

we walk around the hotel and went to the pool and gym facilities

spa pool wasn t operational

surprised at the bar food

the time of the swimming pool, it was unfair to the children..

andre was gracious to my kids throughout our stay

gym should have towels and water bottles

taste of room service are fluctuate

despite following up multiple times, the hotel delayed investigating with their laundry provider for over a

room service was a lovely bonus after a long day, the food wasn't great but it filled a hole

pool was closed despite hot weather. room service staff slow at bringing a sewing kit.

no swimming pool, not very good wifi

price for a breakfast especially for kids and which the bacon and eggs where cold!

there is a decent gym with cardio and weights

comfortable room and fabulous breakfast

great staff, excellent pool, relaxed vibe

we didn't try the pool but it seemed very nice and the small gym is just perfect for a short training during

the pool and bar area is really lush, and the breakfast service is amazing

big rooms. laundry service was excellent.

wifi gave me trouble but was quickly repaired. great staff.

no wifi connection.

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

very good infrastructure, clean, good breakfast, goos wifi

114 had some loud noises that we could hear from outside the room like a laundry or motor running

the front desk people are always so nice. good breakfast. comfy beds.

room are large and the bathroom has even bidet (maybe only italians care but my kids were surprised)

they took my health seriously by been careful with my breakfast

the staff was very friendly. was very clean and the staff super nice and very pet friendly