i couldn't get back my money that was left on my laundry card

laundry room was not easy use

the pool was very small and cold.

amenities were not in room, only a small hair conditioner was supplied and a bar of soap

wifi doesn t work at all

shuttle service during the stay and the availability of laundry service on the premise.

wishing it had a pool- though it did have a good sized hot tub/ sauna!!

i had my kids in the car and was about to go postal but he seemed so not present in the moment i didn’t

to start i was supposed to get a 2 bed bedroom and didn't my kids have to sleep in the bed sofa, very uncomfortable

great free breakfast and good coffee with real half and half.

pool and staff

the fact that i was able to leave my vehicle there at a rate lesser then what i usually pay at a parking lot

the wifi sucked, i couldn't use it at all

a comfortable stay with nice pool. the indian restaurant next door serves delicious food.

clean room, free wifi and breakfast, close to the airport.

there was not onsite facilities for laundry

room service

good shuttle to airport and food fly and park option

room was spotless and the convenience of having a reasonably priced restaurant and bar in house was most welcome

room was ok. wifi good.

above, also do you ever consider providing plastic bags for guests dirty laundry?

breakfast was awesome. rooms super clean and remodeled. airport shuttle was quick and easy

the pool was closed and this was very disappointing for my son

receptionist i like the courtesy of staff the helpfulness very clean room comfortable bed diamond bar and grill

very friendly, park and fly, great restaurant and bar there, shuttle bus to and from airport the driver was

staff are friendly. the place was clean. breakfast was good.

pool was available and gym also very clean

hotel had a great breakfast and the airport shuttle was great

pool was available and gym also very clean

the restaurant and bar were also a surprise as it was pretty good for a hotel and the free breakfast was one

tried the laundry but had to download an app to wash clothes-

attentive, love that we can sit outside our sliding glass door, large room, love the hot tub and laundry option

guess it would have to be there laundry facilities

excellent facilities with plenty of free parking spaces, a swimming pool, a fitness center, and a laundry room

laundry room was not available

workout room, great staff, good location for where i needed to go, decent self service laundry room

would prefer a changemaker in the laundry room

operated laundry machines, microwave in the room, more attachments for the gym equipment currently in place

to the pandemic the pool and restaurants were close that was the only little detail that upset me but the rest

the pool and workout room were nice

breakfast, pancakes oats, fresh eggs sausage cereal toast bagels and cream cheese, peanut butter

no pool.

professional and friendly staff. clean and comfy room and hotel overall. breakfast was good.

the parking spaces were a little tight

wished the pool was open, which is one reason i selected this hotel

and having to go through the basement when parked underneath the building through part of the laundry room and

room was big, which was nice because we have 3 kids

they had a nice hot breakfast very impressed overall

ever stayed which was affordable , clean, safe, with excellent customer service and a really good breakfast bar

clean and cheery. breakfast was awesome. the front desk staff were always pleasant and helpful!

didn't like the breakfast selection

close to the fwy free parking

room was so gross and smelly i asked for not smoking rooom and they gave me a room that smell so

the room being a smoking room was super nice i had to call the front desk to make sure it was a smoking room

nom smoking room

the laundry dryer i spend too much coin before my clothes dry

laundry facilities were only available on the second floor even though the website said there were

comfy beds, hot hot shower, very clean and tidy (includes a laundry room and fitness centre)

there are laundry and dryer machines, which are very convenient for long-term travel

loved having the laundry facilities as we are a large family and we were staying for multiple days

amenities include free grab and go breakfast, free parking, coin operated laundry room and pet friendly

room smelled , no clean hand towels , no thrash baskets , no bags for laundry , bed was uncomfortable, bed or

i asked for the towels as well she kind of gave a huffy noise and grabbed 3 washcloths from the laundry behind

having laundry on site, dog friendly. easy to find. stores are close. our room was very clean.

there was barking so i asked to have my room changed to a pet free room (allergies also)

could've had a little more variety witht he breakfast options

living area, comfy bed, kitchen has all we need though not used this time, breakfast decent, nice gym we didn

also appreciated the kitchenette

very unique lots of design feature for kitchen delightful facility

clean, good central ac, good breakfast options, always had fresh coffee in the lobby.

they told us laundry was available but the machines were broken

pool was dirty.

long check-in line with only one desk clerk, added unexplained parking charges, wifi and ice machine use gated

pool was closed - covid19

everything in one place including bar, dinner and breakfast

i asked to move to a different room due to it being right next to the guest laundry

other hotel guests had their laundry hanging on the rails of the top floor from end to end

laundry unavailable , machine not working.

wifi and nobody want to handle it

parking spaces are very small and limited

great breakfast layout.

pool and spa was the highlight of the stay

pool and spa was the highlight of the stay

everything was so perfect. i loved the hospitality also breakfast and rooms are so clean

gym was closed on first day due to renovations

laundry was closed at 7pm

to summon staff to get on property (gated/locked at certain times) & to gain access to on-site laundry room

guest laundry was appreciated

laundry facility is onsite but i didn't use it so i can't speak on that

laundry room on site

parking fee and laundry was not 24hrs

extremely friendly staff, the pool and gym

staff member from housekeeping to the breakfast staff to the desk staff were friendly and always

the pool and gum was not working

like how cleaned it was and the room was nice and comfortable they serve breakfast for free in the morning and

the guest laundry was a welcome addition and there were several machines and dryers

stained laundry sheets

two washers were broken in the laundry room leaving two that did work

the laundry area, kitchen supplies, and reception area is great

the laundry room was also great

property clean, there s a swimming pool, laundry facility, complimentary breakfast

my family sleeped at that day, laundry room noisy sounds waked our family around 2:00am

very comfy beds, laundry room available for guests

the laundry was cramped in a small room with the ice machine

glad to have a guest laundry

it was nice that they had laundry facilities

desk attendant was terrific with finding needed shopping, then dinner, quarters and soap for laundry, and then

i wasn t sure if it was their laundry soap or if the beds had bed bugs

a family with children hotel, in the hotel and in the neighbourhood there is not much to do for kids

staff was super helpful, arranged a shuttle to jack london square as well as help the 3 of us that forgot a

that weren t snug on bed), filthy carpet in stairwells, broken/poorly functioning equipment in laundry

there wasn t a laundry room in my building.

they had a laundry facility that was open 24 hours.

that there's no laundry room at the other buildingud83eudd2bud83dude43

the kitchenette allowed us to eat simple meals without the difficulty of going out to eat

complaint is that from previous stay and this stay the hotel promoted available dry cleaning and laundry as long

breakfast was ok and different for the 2 days we were there but could have had more choice.

wifi did not work

to our family, the 100percent helpful cheerful staff n comfortable surroundings inc hot tub n gym

remind yourself you wouldn't have missed breakfast

laundry coin-op was far away, no fault of the hotel, just the location.

i drive an f-250 pickup truck, and the parking spots are not wide enough for me.

parking close by and restaurants and stores within a close walk

very close to peet's coffee (adjacent parking lot) and just one block away, is the southern comfort kitchen

nice staff. easy parking. free wifi.

the room and pool is clean

location off the freeway, free parking and nice comp breakfast

run down, dingy, tiny gym

the pool

although i did not use the pool, spa or gym, they all looked very nice and inviting

the laundry facility uses an electronic payment system that ripped me off twice

i do feel like their should be more cameras in the parking lot

the continental breakfast was also so great

desk in room was good as well as excellent wifi

breakfast had a good selection and area clean. nice pool and clean gym

finally,- a good laundry facility which we used a couple of times (super convenient but $10/load)

as this is a corprate situation, the laundry room cost twice as much to wash and almost x5 to dry as the local

also used the guest laundry which was great

the parking lot is well lit at nighttime

breakfast

no laundry even tho it s listed

thought wish gym equipments were functioning and laundry were free

place is very clean they almost anything you want on the the location a cafe good food a good bar yes i highly

check in was easy,the bar was very good the breakfast next day was amazing

i like the comfy bed and the late check out.

train is incredibly loud, the internet pitifully slow, there was no laundry service and the laundromat was quite

under construction, put us directly next to laundry facility with loud radios going off at all times

mildew smell in bathroom, and i was in the room next to the hotel laundry avoid room 419.

no gym, pool or laundry.

had a pet with me d they can show me on video how i came in with the dog but they cannot show how the dog

pool was overrated, no hot tub

non functional wifi in room constant security alerts

the pool wasn t that exciting and no hotel restaurant or bar

room service is available every other day

friendliness of the staff, good lighting in the room, exercise room and pool

free laundry service

only stayed for one night, it was nice, i liked that they had laundry.

gym is amazing staff is amazing houskeeping claudia and front desk lupe

there wasn t a 24hr restaurant or room service

not much at all. maybe a spa to replace the old pool

use wifi service since it wanted email address, etc

it is great that rooms come with kitchen, like studio apartment. very clean and cozy.

the breakfast on the third day was a little scarce.

nice room, staff pretty friendly, enjoyed breakfast and the noon check out.

the breakfast was very good. lots of variety.

tried to do the laundry but of our detergent

laundry room for guests - 3$/load

comfortable, clean and wifi

and our little dog - they gave us dog treats and poop bags as we checked in (note there is a $50 pet fee and $

clean, friendly staff, great breakfast

tried calling restaurant for room service a couple of different times and never got through.

the gym has two peloton bikes and the rooms are amazing

room service shouldn t be classified as room service

the room was beautiful and the gym was very well put together with equipment

breakfast i ordered on march 15th was simply awful

there are laundry facilities available

laundry room was nice, clean and they had 2 washers/6 dryers

location convenience spacious access to coin use laundry facilities

i really appreciated the laundry room near the end of our trip

i had little tiny ants in the kitchen area

proximity to the purpose for our stay and free parking guest laundry

location, great staff, clean, laundry facilities

for breakfast such as from what time to what time and more information should be provided on laundry room,

no laundry room

location, clean, great staff, laundry facilities

room service (speed and quality) and front desk service (accommodated our request for a slightly

for our pet was far too high compared to other hotels ($100)

pool is not heated and there is no hot tub

great location. nice pool for kids. nice restaurant and bar on premises.

i loved the gym

no laundry service any

rooms, wifi is good

there was a skateboarding outside in the parking lot in mthe iddle of the night

ev chargers, flexibility with staff and room was nice

breakfast was great too

loved the 2 bedroom for privacy and laundry facility.

full kitchen, everything clean and in good condition

breakfast was real good. room was clean and comfortable. overall good experience

the pool was closed and the furniture in the room was old and needs updated.

the little details thought about in the bathroom and the kitchen area

it doesn t have laundry room and most of the stores i need are far from the hotel

laundry facilities were also available for hotel guests

hotel staff member assured us we could leave the laundry room unattended as it was a safe facility and that we

pool full of little kids

fact that it had a full bar and room service

we were located right next to the housekeeping laundry facility and all night long we heard the wheels of the

we had a totally charmed dinner with our kids in the hotel lounge

the spa and gym were a great amenity and we were invited to use it even after we checked out that morning

pool, gym, yoga, bathtub

we had a wonderful quiet dinner in the bar one night and breakfast every morning in the french cafe

laundry room closed early

they have a guest laundry room as well

pool could be bigger but hey it was clean. nice grill too

enjoy staying at this property because of the nice rooms with kitchens, comfortable beds, and free breakfast

pool had too much chlorine.

everything that i said before plus not laundry and the smell of the hotel in general

good place to stay for the price.cheap laundry room only on 2nd floor. restaurant nearby.

great staff, very friendly and accommodating. nice indoor pool and spa. very clear

we had breakfast and after a lady approached us asking about the tickets for the kids

fully stocked, pool and spa were great, comfy pillows, and early check in!

machine in laundry room broken

facility, used laundry room and hot tubs

laundry facility was on 2nd floor 2) within walking distance to amtrak train station (about 10

also a decent gym is available

i'm allergic to dogs and cats. i didn't know it was pet friendly. but...it's a beautiful hotel.

there is a coin-operated laundry in the building, which i think is convenient

they they had a laundry room and starbucks for the morning in the lobby

i ask the room service to change the bed sheets because it has stains but they didn t

tv and bed are in a weird position... room is awkward wifi didn't work

the bar soap was so drying, it would be great if you could change to something different - i've never

wish it was warm enough to use the pool area which has been remodeled

big rooms and bathroom, nice and helpful staff, decent gym

double bed, comfortable bed but not pillow, nice and helpful room service men

the hotel is nice but has no room service

jane the front desk accommodated my early check in request and she was super sweet

good for family stay laundry room basketball court breakfast no complaints and local stores

there was no laundry detergent available for purchase

staff, cleanness, availability, number of laundry units are best in class

would have like the pool hrs to be till midnight so adults could have time without kids in it

i liked the location and gym.

laundry facilities, swimming pool, service center, close to a big shopping

laundry, which is still only $1 per wash

no and that we hadn t paid for it specifically so we could either go fill our own water at the gym fountain

was very nice high class hotel at a reasonable rate. nice restaurant and bar as well

hotel is nice . the pool was on renovation. the breakfast was excellent.

there are laundry services available on the second floor and also a dry cleaning service available

nice people run it free parking, wifi, and 24 hour coffee coin operated laundry room nice lobby and courtyard

it was for 4 adults, however, when we checked in they had it notated that it was 2 adults and 2 kids

i promised the kids we were going to swim

she explained that she was not allowed to write '3 kids' on the coupon

there is no self-laundry service.

no laundry facilities. otherwise, everything is really good.

the dining staff could not of been more helpful and patient with our group which included four kids (two

would be nice if the bar opened a couple of hours earlier

convenient to freeway, shops and restaurants and free parking

i liked everything. the room, food, and laundry

they also have laundry facilities that were very nice

i think that the laundry could be a little cheaper..i thought it was a little pricey.

it was clean and had a laundry

good hotel facilities such as swimming pool, gym and self service laundry

our room was also next to the laundry: whenever it ran, the entire room vibrated and droned

guest laundry was out of service. washer and dryer both broken

small pool

convenient location, very clean, great gym

breakfast, pool and the large windows. fresh air.