pleasant friendly staff. helpful arranging early check in with no extra cost

staff friendly in most part and early check in which was

was a fantastic experience everyone was very helpful cleaning staff was excellent swimming pool and spa area

water in rooms bed was so noisy when someone changed positions needed glasses for bathroom no ev charger in the

only basic wifi is free. if you need a stronger conection you have to pay extra.

advising me where breakfast was served, what facilities where available and also the fact that room service

lovely place lovely grounds loads of parking staff great and friendly

long minutes for our deserts to arrive whilst the chef and kitchen people were busy unloading laundry from a

one towel was badly worn one breakfast returned as cold bales of clean laundry blocking access to our

our request for room service for breakfast was also not made

the staff were very professional and welcoming the room was immaculately clean the breakfast and evening menu

the food and parking and the overall atmosphere

reception and the outside door to room 12 unfortunately closely passes the parking space for the laundry collection

floor annexe side door means you walk past the kitchens and laundry area - the smell and decor are not always

wifi not good in bedrooms

phone in the room to call reception etc no room service

parking available

could have been a better restaurant menu , and bar could have been open more xx

the kids loved the pool and you don t need to bring your own towels

the room was amazing , though they don t have room service working late

staff, leisure facilities, room service was delicious, size of room

room service is decent

free wifi, though i didnt need it, is a great addition

good times for breakfast, handy for taxis and a bar next door. quiet and no one bothered you

pet dog was accepted and we could have taken breakfast back to the room as we could not leave dog

need to pay parking & bar drinks expensive

room was excellent as was breakfast, great value alround

i feel sorry for them having to live there without kitchen / laundry facilities

there was no clean pillow cases for us as the laundry person had not been to the hotel yet so we had to shared

staff, clean spacious rooms, great breakfast, bar and gym

early check in at no additional cost

very accommodating with the early check in, friendly staff - highly recommended

checking in and out was easy, room service was incredible, cannot fault

great bar and location

nice bar and restaurant - beware the pizzas are pretty large

we loved the friendly staff and the room service. lovely restaurant attached

wife has limited mobility, so they arranged for our room to be next to the parking spaces

we were next to the laundry room

vehicles, so there was always a space for electric vehicles to connect to the charging points, ev charging is

comfortable restaurant with calming views across the well kept gardens and a cosy bar for a drink after driving

nice and loved being able to take hot snack to the room with even the offer to deliver them as room service

the wifi kept dropping out continually the 3 days we stayed.

our room was next to the service room where all the laundry was kept and there was a stench emanating from that

not all children want the usual kids menu of nuggets chips and pizza

hotel bar and restaurant was also well furnished and

we didn t have time to use the leisure / spa

restaurant and bar both had tasty food

we found dirty laundry from the previous occupant under the chair indicating not effectively cleaned

money, clean, great breakfast, quirky interior in an obviously old building, great location and parking, very

kitchen, living room, comfy bed, jacuzzi bath

good parking

the difficulty in finding a parking space on arrival.

excellent room very comfortable beautiful setting great bar staff and fantastic reception team, breakfast very

pricey for bar drinks (but understand to be expected in a hotel) breakfast a little pricey for what you get at

in lamps and corners and drinks seemed a bit pricy, you wouldn't want to spend alot on the bar unless your my

evening staff lovely nice bar and very comfortable room. lovely stay

bar staff and waiting staff were excellent, food was great, the breakfast was very nice.

to cancel the trip, was looking forward to staying there as in previous years i had helped the laundry delivery

found some dirty laundry under sofa bed on arrivalud83eudd28

was clean and comfortable, buffet breakfast was good, although the toaster and the pancake maker could have been

breakfast was delicious

good selection for breakfast and the option of food in the evening

poor standard, room out dated, smelt , dirty laundry in corridor

good bar and room was clean

was a pet friendly hotel, so we could take our tiny dog with us

skip the set menu and order room service

no room service, keep people out of your room and good one way system

general manager made me feel at home and helped with a laundry issue

stifling hot 30 degrees inside and 15 outside, presumably sat over a laundry or shop

staff didn't provide us with wifi access information upfront

had a little trouble connecting to wifi from my room, so i had to step outside to receive signal

there was no room service, no lift, no alcohol served in the bar of the restaurant; only soft drinks

male in the leisure was very abrupt and really put us off being in the pool so we left after 30mins

it s also close to some restaurants, two casinos and a bowling alley and cinema

decent size room; comfy bed; room service; dinner. nice staff

to pay to use the pool, wasn t described when booked, found condom in my room, my kids were there

the hotel is well located with easy access to food, drink, casino and bingo and not far from town

management advised there had been issues with the laundry

dirty laundry left in the room by previous guest so room obviously not cleaned thoroughly

the bar man ( tom )

wifi seemed to be non-existent

there was no welcome pack or information located with wifi codes, which may have been helpful

no laundry service offered no fitness room coffee at breakfast was horrible

party was going on so a few people were a bit the worse for wear which can be a bit scary for any kids

good wifi

the breakfast was excellent, my kids enjoyed it

the location was ideal and the late check out

location was ideal - close to casino and also bus station

the room service etc was definitely worth every penny

good service they charge me 20 late check out for one hour 20 it s not good just 45 minut late &

no parking staff didn t open the door on time had to go to the casino for help

breakfast was lovely and really good quality

the breakfast choice and room service was excellent as were the staff.

lovely hotel, staff very welcoming and a great breakfast

family joined for breakfast and we were told the yoghurt or juicecthey got for the kids would be extra

seeing as i wasn't well,we had room service, the staff was very helpful

downstairs bar excellent, restaurant lovely

plus didn't sleep very well as we were next to the laundry room and it there was a constant rumbling sound

also i have asked the receptionist to request the room service to clean my room

wifi kept cutting out but the staff we helpful and kept rebooting it

noisy, strong smell of smoke, room service food could have been nice but was cold on arrival

the hotel has a great restaurant and bar and the breakfast is very reasonable

out in the end as no one came back to clear plate for 40 mins after finishing main course - no laundry service

great hospitality from reception staff to house keeping and bar staff

room,great mattress and lovely pillows, breakfast nicely laid out

location to and from alton towers, we didn t get a chance to use the pool as didn t arrive until 8pm and

room service after late check in and breakfast

not warned about lack of room service due to covid

early check in / check out was possible without any problem.

no problem with the hotel . my wife has been enjoying her breakfast.

the free wifi

only thing that i found annoying no one serving at the bar permanently you had to keep going to

and unprofessional,only one lift (had to use stairs due to staff using public lift to take dirty laundry away

5 miles away close to three local places to eat the hotel had a bar and seating area which was fab

kids said the tv didn’t turn up loud enough

no bacon at all served at breakfast this has been reported on other sites

young lady working on the bar was amazing, she represents your company well