i loved the expansiveness of the pool and there was no shortage of chairs, towels, or shade (when needed)

you ll have to park your own car and either walk back or arrange a golf cart to take you back to the hotel

just the beach and golf course

the spa is also very good

orlando in the bahia bar had great cocktails and stories to go along with the unique drinks - try the witches

absolutely beautiful stunning garden, very nice and clean pool/bar

one night they closed the kitchen at 8:30 and our only option was room service or the small market with limited

cabanas by the main pool were well worth it

prices needs to drop a bit. need better room service menu.

the pool was a favorite and the spa was wonderful

it’s a resort with kitchen, some grocery to cook would have

needed daily room service. slow room service. drinks were a little weak, but good

facilities (pool area, bar, room)

loved having a kitchen and eating out only when we wanted

the margaritas at the 5 o'clock bar 12 dollars

laundry, chairs n umbrella for beach

onsite laundry was

was disappointed and annoyed that there was no coin machine to change bills to do laundry

there is also a laundry room which means you can pop on a load and sit by the pool while you wait for it

location, gym, pool, complementary breakfast

the staff was very friendly, helping me find the laundry and showing me a stairs to shorten my journey and

the laundry room was outside of the facilities

the laundry facility is way too expensive

laundry was expensive and annoying to have to go to front desk to get quarters

due to the huracane they said they have wifi an they dont.

t resorts that feature water activities enable air drying swimsuits and towels with hooks and a laundry line

we had an issue with a front desk and a server, and got charged for a 130$+ laundry without any notice

water park my kids had so much fun

when i asked, and the parking shuttle never arrived so i walked with a few things; there s no room service

the caffeine bar is open 24 hours for those who are starting their adventures early or coming back late

we would've liked to have food service at the pool but that wasn't an option but there were plenty of restaurants

to get to the hotel you have to wait for a golf cart or van to come take you as you're a bit far but we walked

really liked having towels at your disposal at all the pool areas

a pool almost at every building

that where staying in the upper villa smokes and the smell was in my villa in the living room and kitchen every

the room was clean and comfortable and they have free laundry facilities, you just have to ask for detergent

free laundry, friendly staff, right next to airport

upon arrival we found out that laundry machines were complementary and there was a hot tub we could use, which

there was no laundry soap

free breakfast buffet included omelet made to order. free laundry

to do laundry you have to get lots of quarters from desk or casino

didn't like how there was no separation from adult and kids pool

breakfast great ud83dude03 pool, casino,beach excellent

gym is decent

unit ran constantly; poor service at bar; telephone in room had no connection to front desk; no wifi information

would wish the bar by the pool was a bit bigger. laundry room could use more ventilation.

the laundry service only one dryer working and not enought for so many guest

the hotel very nice and clean, lovely suite and laundry room a plus

excellent selection for breakfast, free luggage storage, affordable guest laundry, very friendly staff

and staff is always friendly, room was clean, love they have a laundry room

kept in contact with me but only asked if they could do anything for me but when i mentioned my laundry needed

there are only a couple of laundry machines so there was always a wait to do laundry

laundry room is free but does not wash clothes at all and the drier takes forever to dry clothes as

when we left and got to our next destination, all of our clothes smelled moldy, and we had to do laundry

there was laundry and the pools were open late.

location, pool, amenities, breakfast at cana

the breakfast was mediocre. ordered a la carte, expensive for what it was.

the bar & casino are stunning

the room was big and the bed was so comfortable we slept like a baby, breakfast was amazing, the pool and beach

the breakfast buffet at cana was superb!

didnt provide a laundry room

for the money you charge i would have expected at the very minimum laundry bag and shower cap

they offer laundry but it takes 24 hours & doesn't make any sense to use dry swimwear

pool

it was quiet and very relaxing by the pool

i love the 24 hour laundry room

didn t like how u have to press a button to leave things like the laundry room or pool

they do not offer a laundry service, but have washing machines and dryers so you can do it yourself

like the breakfast that was included, laundry room that was available, a store for snacks, the pool was great,

lovely facilities (pool, laundry, restaurants and breakfast offer)

we didn t get to use the pool due to covid but other than that we were satisfied

could not get wifi on the roof top

i don't see any room service in 3 days . they don't have either a refrige or microwave .

was hoping the gym was a better set up

room service was forgetful, forgot clean glasses and hand towels

also it's nice to have a pool, gym, and laundry and restaurants downstairs

free soap for laundry was nice

the house keeping has my airpods in the laundry room and when i went to the front desk about they did not help

do wish they would be more clear about the laundry service regarding obtaining detergent and fabric softener at

there's a laundry facility and restaurant inside the hotel, which was very convenient

even a yoga class is provided and the public kitchen can get things you

the decor of the entire property and the sanctuary room and the fact that the kitchen is vegetarian & vegan,

thank you to the kitchen staff for making grilled cheese sandwiches for my husband

there s access to a communal kitchen where you can make tea or prepare your own food

are lots of thoughtful touches in the common areas coffee, tea, and water stations, a communal kitchen, board

the restaurant, and how close it was to the beach & other amenities & they did laundry.

day, they were out of beach towels because the hotel had put all of the beach towels into the laundry at once

imagine being on vacation and having to find a laundry mat because the property you paid 1400 dollars to sttay

they didn't like there's no parking , when it says a laundry facility it means that housekeeping would do your

the food was good but pricey. no dryer in the room. cost of $10 per bag for laundry was good.

then says oh i thought you needed laundry service when the card clearly says do not disturb hanging on the door

103 and loved it, you will hear people and staff all day and nite because you are between the laundry room and

brighter laundry.

no wifi for cable but we used our phones to stream and were just fine.

the room was a 2 room 1 bathroom, 2 king beds, kitchen and living room

amenities - beach trolley, cafe, laundry

friends used the laundry room and the dryer took a long time to dry, had to run them twice

laundry facilities were difficult to find and the dryer didn t dry the clothes all the way unless

free soap for laundry

liked everything, the delicious cookies upon arrival ,the hot whirlpool ,huge pool, laundry room for guests

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to

great location in condado laundry area and rooftop pool

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

the laundry room was so convenient

at its highest volume and there is no way to change the settings the microwave is located in the laundry

the boutique did not offer any facilities, such as a parking voucher, coffee or laundry

canario also offered to help with laundry

of clean towels and another time i couldn't find anyone in the lobby so i just had to find the laundry room and

housekeeping even did my laundry for 10 dollars

and we had access to the kitchen with fridge and microwave

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

laundry room was unkept

the food was good, access to beach, breakfast and parking garage access. laundry

we had to pay for parking even the laundry you paid for

only issue we did have was , we couldn t really enjoy the hot tub there was nothing but kids hanging in it

staff was very courteous and helpful loved having laundry facilities

she gave me a dirty towel and said that s all we have until they finish the laundry

pool and hot tub clean and well stocked with towels

close to shopping, restaurants and casinos without needing a car

pool and close walk to the beach

the terrace and pool were nice also

location was great. nice continental breakfast friendly staff

are going thru a major renovation so there was no breakfast area

nice breakfast.

the wifi was excellent

details trouble with one tv / didn t have laundry service as advertised

the staff was helpful, the location on the beach was crazy amazing, having access to 3 different pools was

beach doesn t have a lifeguard, my kids almost drown and the 2 staff members that were there didn t help,

i truly loved this resort. the only thing i think could have been better was the casino.

amenities (gym, pool, bar, casino)

the laundry facilities were never available

more mirrors in the bathroom , change to new shower floor, bags for laundry services , more air condition in

the flooding side street and the lack of on-site breakfast and laundry availability

the pool and laundry was not working.

the breakfast and laundry facilities were not available, everything else from the room to the pool and gym were

the great laundry with no soap powder in the shop they suggested i went 500m to buy an entire box

working one elevator of two, laundry room closed, don t have a parking, breakfast is to go

facilities for such a reasonably priced hotel, good breakfast incl, pool, shop laundry (although they had no

the laundry machine didn t work

the laundry facilities i felt were over priced, and the elevator was a little sketchy

told us they were taking longer than expected since they didnt have any towels left and the laundry service was

breakfast room service was delivered in paper bags and plastic cups couldnt get any cute photos with the

very friendly and my wife and i always looked forward going back to relax and the roof top bar and pool was

t be used) - rooms weren t clean enough - shower was terrible - value was terrible - service (room service

breakfast was available but a little pricey

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

the staff at the pool, the pool bar and restaurant were excellent.

lounge like adriana, the front desk like ana b, gabriel, michael, alejandro, veronica, and the spa

spa prices quite high so declined

tequilas, front desk, hotel entrance, and with butler and concierge), and excellent housekeeping, kids and adults

poor breakfast

bathroom door handle is not well attached (room 555), breakfast was included but not good ( please get better

beautifully decorated, good location & restaurants; one of them at the rooftop both with bar and good

over all service and efficiency the price room service

the breakfast is good but the prince is much

having parking available made it very convenient

it was clean and new. the linens were great. close, free parking was greatly appreciated!

good news casa ciana has a parking lot they are upgrading

the kitchen is equipped with basic essentials

outside and another day was told to move my car when i was parked in the correct casa ciana parking

we were looking for a hotel that s adults only and this was it

adults only beach access

room service was slow.

gym is pretty small but has everything essential.

bar was only open until 6pm

bring some smaller bills to use if you plan on doing laundry

great location, nice views, friendly staff, self laundry service

the food was great the pool and lagoon view were great

gym equipment very

location and ambience at the bar on the weekends.

no house keeping (laundry & trash sat in our room all 3 days) no change of linens even when asked

they are able to give you a $17 daily credit to their snack bar in the lobby

great crew, awesome restaurant.. bar was great too

no parking other than pricey valet. no wifi outside the bedroom or lobby area.

pool was green

the hotel's laundry room was a welcomed sight

biggest advantages it does have laundry room

a really nice gym

the view, the pool and the beach.

is nice because has slide for kids and bar in pool,beach on side is nice too

having the ability to cook, do our laundry, and

the door was broken so we ended up being moved to a less desirable suite, that took away in unit laundry(one of

when we arrived my kids didn’t want to leave the room

the floor was dirty, a lot of noise of the kitchen in my room, and just 1 elevator

i love that they delivered the free breakfast to the room

only had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof

on my fourth night there i tried to do some laundry before my departure the following day

was great - close to where we need to board the cruise ship laundry facility was

coin laundry facility

the laundry area needs some improvement

it was bolted down in the lobby in the laundry room

we were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night

the laundry facilities

staff was rude and didn t revise us with the security code for the main door entrance or the wifi password

to cruise terminal good location close to the casino and just a short 75 cent bus ride to old san juan

laundry out of order, tv did not work in hotel room, tv was not replaced in hotel room, loud

inadequate self-laundry service

the only issue is the small laundry facility.

done panhandling for change in lobby of our resort, the dryer didn t even work so we had wet laundry hung all

we asked about the gym and were told no appointments were needed, to walk in at 9 when they opened

the laundry room had only 1 machine that was working

no room service or free laundry

there was a laundry room

wait time to use the machines at the laundry mat was too long given that there was only two working washers,

loved the guest laundry room and staff was always helpful and genuinely nice

don t have laundry

i love the pool floor.. great view and the outside bar and pool snacks

zen spa facilities and restaurants

charged me 86 dollars for room service that i didn't order and have yet to remove the charge

it's far from the beach and the pool doesn't have much shaded areas.

shes stayed in her celphone maybe she was on her break understandable, so we walk through the laundry zone

i couldnt access to finish my laundry to leave before 2pm

bar by the pool was not open both times i used the pool and the laundry room only had one washer wish it was 2

i didn't have time to use the pool which looked lovely! :)

i loved the pool and the view from my room as well