laundry was expensive and annoying to have to go to front desk to get quarters

the staff was very friendly, helping me find the laundry and showing me a stairs to shorten my journey and

the laundry facility is way too expensive

the laundry room was outside of the facilities

great restaurants on site. amazing pools. huge room.

during spring break and it felt really crowded with long lines for everything - breakfast, ferry, gym

we would've liked to have food service at the pool but that wasn't an option but there were plenty of restaurants

the hotel is clean and the pool is amazing

swimming pools to choose from, a water park with slides and a lazy river

d that is far outshadowed by the amazing experience) was that the hot tub by the infinity pool (the closest to

we had an issue with a front desk and a server, and got charged for a 130$+ laundry without any notice

t resorts that feature water activities enable air drying swimsuits and towels with hooks and a laundry line

cleanliness, water park, beach and restaurants

too much walking especially with little kids and pool supplies, strollers

weak wifi

laundry, chairs n umbrella for beach

there is also a laundry room which means you can pop on a load and sit by the pool while you wait for it

onsite laundry was

was disappointed and annoyed that there was no coin machine to change bills to do laundry

breakfast was excellent, very varied, an excellent morning to wake up to warm food

we ended up going to the 5 o' clock somewhere bar almost every night we stayed in because they had better food

there were three pool areas with multiple places to eat and drink both indoors and out

apartment was well stocked with kitchen ware so cooking was easy

the pool and bar was awesome

needed daily room service. slow room service. drinks were a little weak, but good

there was a pool by our room but the bar at that pool was never open the 4 days we were there

from ettian at the lobby bar who made some killer sangria, to milton at water s edge who gave us some great

not enough golf carts that take people to rooms and back.

activities for them to do, including the transportation trolleys, which were a favorite of the kids

the vibes are immaculate, you feel like you are on vacation and from the pool to the beach everything was on

you ll have to park your own car and either walk back or arrange a golf cart to take you back to the hotel

request room service 3 times ! they can t fix the problem

maybe the signage to find things at night when driving golf carts

pool, beach, size and cleanness of the room

the spa is also very good

the room was clean and comfortable and they have free laundry facilities, you just have to ask for detergent

free laundry, friendly staff, right next to airport

upon arrival we found out that laundry machines were complementary and there was a hot tub we could use, which

there was no laundry soap

free breakfast buffet included omelet made to order. free laundry

laundry room seems endless to actually use the washer & dryer we end up not washing the clothes.

bed mattress could be changed as well the laundry

the hotel very nice and clean, lovely suite and laundry room a plus

laundry room was very convenient as well

excellent selection for breakfast, free luggage storage, affordable guest laundry, very friendly staff

there s access to a communal kitchen where you can make tea or prepare your own food

the decor of the entire property and the sanctuary room and the fact that the kitchen is vegetarian & vegan,

parking

they dont bother but if you have pet allergies this may not be for you

i would have loved a heated pool. the pool being cold wasn t a selling point for me.

the restaurant, and how close it was to the beach & other amenities & they did laundry.

the food was good but pricey. no dryer in the room. cost of $10 per bag for laundry was good.

imagine being on vacation and having to find a laundry mat because the property you paid 1400 dollars to sttay

they didn't like there's no parking , when it says a laundry facility it means that housekeeping would do your

day, they were out of beach towels because the hotel had put all of the beach towels into the laundry at once

then says oh i thought you needed laundry service when the card clearly says do not disturb hanging on the door

brighter laundry.

103 and loved it, you will hear people and staff all day and nite because you are between the laundry room and

was amazing super close to the beach where it was nice and quiet staff was amazing pool was

wifi did not

liked everything, the delicious cookies upon arrival ,the hot whirlpool ,huge pool, laundry room for guests

laundry facilities were difficult to find and the dryer didn t dry the clothes all the way unless

pool area was clean and well maintained, laundry onsite is useful

friends used the laundry room and the dryer took a long time to dry, had to run them twice

pool and laundry open 24 hours

at its highest volume and there is no way to change the settings the microwave is located in the laundry

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

the laundry room was so convenient

great location in condado laundry area and rooftop pool

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to

of clean towels and another time i couldn't find anyone in the lobby so i just had to find the laundry room and

the boutique did not offer any facilities, such as a parking voucher, coffee or laundry

housekeeping even did my laundry for 10 dollars

canario also offered to help with laundry

i mean, i do wish i had my own microwave and refrigerator but they have a kitchen on the second floor

we had to pay for parking even the laundry you paid for

the food was good, access to beach, breakfast and parking garage access. laundry

laundry room was unkept

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

the pool the beach the the location the staff was the best . will be returning !

she gave me a dirty towel and said that s all we have until they finish the laundry

staff was very courteous and helpful loved having laundry facilities

the choco cortes bar in the lobby was a great recommendation

pool and hot tub clean and well stocked with towels

there is also a casino across the street

rooms are super comfortable, the night staff was so helpful, location was great, pool was nice.

the wifi was very fast, which was a positive aspect

the wifi connection was very weak.

location of hot spots, restaurants and casinos. walking distance to all stores..

the pool is great too

details trouble with one tv / didn t have laundry service as advertised

loved the casino

beach doesn’t have a lifeguard, my kids almost drown and the 2 staff members that were there didn’t help,

has clear said that there is balcony, but my room is all the way down the corner wothout balcony, wifi, and cant

if they want to make it more family oriented they need to have kids

the flooding side street and the lack of on-site breakfast and laundry availability

the hotel didn t have a laundry facility. parking on the street was impossible.

the breakfast and laundry facilities were not available, everything else from the room to the pool and gym were

also, the laundry machine was extremely overpriced and took forever

not being able to do laundry

facilities for such a reasonably priced hotel, good breakfast incl, pool, shop laundry (although they had no

working one elevator of two, laundry room closed, don t have a parking, breakfast is to go

the laundry facilities i felt were over priced, and the elevator was a little sketchy

the great laundry with no soap powder in the shop they suggested i went 500m to buy an entire box

that the laundry dryer cost was high

told us they were taking longer than expected since they didnt have any towels left and the laundry service was

room service was not available and we were asked to have breakfast at the sister hotel

the wifi was spotty and hard to get a good signal

the rooftop bar with its small saltwater pool was lovely

even in january the pool was refreshing after paddle boarding

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

breakfast and atmosphere. above all i enjoyed the hospitality and the employees

tequilas, front desk, hotel entrance, and with butler and concierge), and excellent housekeeping, kids and adults

they gave a little gift box for our kids which was unexpected but very much appreciated

quick with room service

over all service and efficiency the price room service

if we had been told before our visit that the bar and kitchens were being refurbished we would not of come

was hoping for a spa and gym

also even the wifi did not work in the room

could use music in the pool area

having parking available made it very convenient

the kitchen is equipped with basic essentials

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

it was clean and new. the linens were great. close, free parking was greatly appreciated!

good news casa ciana has a parking lot they are upgrading

were extremely comfortable, the distance of the beach was exceptional, and the pool and poolside bar are fun

we were looking for a hotel that s adults only and this was it

adults only beach access

appreciated the small, intimate size of the ocean club, as well as the adults only policy

rooms were clean, staff was freindly and helpful, and the pool deck was a great atmosphere

no house keeping (laundry & trash sat in our room all 3 days) no change of linens even when asked

not the hotel's fault, but the area is very noisy. i believe there was a bar beside the hotel.

room was smaller than expected and the pool area was very small with no hot tubs.

one elevator, loud air conditioning, shared pool with restsursnt

pool size

bring some smaller bills to use if you plan on doing laundry

great location, nice views, friendly staff, self laundry service

rooms were dirty, had ants, bedroom door kept getting jammed, wifi didn t work in the rooms

hotel is in a good location within walking distance to several restaurants, bars and shopping

for almost $400 a night there was no breakfast or even free wifi

the hotel's laundry room was a welcomed sight

biggest advantages it does have laundry room

was conveniently located near a lot of tourist attractions all the pools was open the bar was an extended plus

multiple gorgeous pools facing the ocean, one with a slide for kids and one more isolated for adults, all a

also at the pool they take your temperature and ask for your room number and name and you receive a wrist band

having the ability to cook, do our laundry, and

the door was broken so we ended up being moved to a less desirable suite, that took away in unit laundry(one of

parking is to small

made the kids feel a little off

my tv and my wifi wasn t working at all.

only had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof

coin laundry facility

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

on my fourth night there i tried to do some laundry before my departure the following day

the laundry area needs some improvement

it was bolted down in the lobby in the laundry room

we were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night

the laundry facilities

directions for wifi and tv did not work

i enjoy the free wifi

there was a laundry room

the laundry room had only 1 machine that was working

no room service or free laundry

wait time to use the machines at the laundry mat was too long given that there was only two working washers,

working laundry equipment

inadequate self-laundry service

done panhandling for change in lobby of our resort, the dryer didn t even work so we had wet laundry hung all

laundry out of order, tv did not work in hotel room, tv was not replaced in hotel room, loud

the only issue is the small laundry facility.

loved the spa massage

don t have laundry

the hot tub room service(pricey but the food was good) infinity pool casino all the resturants in the

i liked that the hotel was in a great location and there was a complimentary shuttle to old san juan and a near

the late hour for room service

nothing open to get food other than room service and menu was very limited.

bar by the pool was not open both times i used the pool and the laundry room only had one washer wish it was 2

i couldnt access to finish my laundry to leave before 2pm

shes stayed in her celphone maybe she was on her break understandable, so we walk through the laundry zone

swiming pool and lobby

location and pet friendly