to be people living full-time in the hotel who used the small courtyard to hang out their laundry

there is no spa and the bar and restaurant were permanently closed

mulberry tree and the large water trough brimming with crystal clear water with floating flower petals

com site through which we booked said the price included free breakfast, free wifi and free parking

el late check out

apart from the hotel, cleanliness, staff, bar etc, parking was easy

secure free car parking.

apart from the hotel, cleanliness, staff, bar etc, parking was easy

the bar had no food except for olives

i suppose, if i were to be very picky, i would just mention that it would have been nice if the bar staff had

they also offer a paid laundry service

i expected the wifi to be better in a hotel this size.

fast wifi

great for parking. great wifi. great for a stopover on motorway

free secure parking and wifi. buffet breakfast was included and there was a good choice.

beds are hard self serve laundry near by.

the facilities of the gym were very limited and were a quite old and worn out.

free wifi didnt work. ac not great.

you can hear whole conversations going on from the next rooms including banging on walls and some kids shouting

car park being paid, poor mobile signal (vodafone) but good wifi, so it's ok.

wifi is

no bar or breakfast, covid was the problem not hotel.

there was no room service, and mini bar in the room. no tea or coffee machine in the room.

bathroom was excellent,the room was large,the drinks in the bar were very competitive with other bars and

cosy, intimate restaurant and bar areas

120e for laundry service for some clothes without informing anything before

group of school kids left to run around making a noise. not good for guests

cheaper parking and wifi not good in the room although good in communal areas

wifi was perfect !!!

no room service facilities

a laundry service is provided but one item costs 5 euros to just iron

no treadmill in gym

great little swimming pool on the roof

the room, the breakfast, the staff were so helpful and my own little thing, the gym which i went to twice and

everything was beautiful, clean, spacious, lots of choice at breakfast.

was extremely grumpy, unwilling to help- god he must have had a hard time at home bringing his laundry to work

wifi was terrible in the rooms

fabulous place - everything you need and more! room service and food were excellent!

accessing wifi requires sharing your email.also wifi was quite slow.

the best was the bar and the bartender/waiter on the 15th floor

pet-friendly the hotel should consider allowing dogs into some communal areas, even if just at

outdoor swimming pool was very small and the water was cold

people in the

room service was excellent

there is a spa area, which unfortunately we could not try out as they don't allow kids inside

coin laundry just 2 mins walk away

manolo at reception and the bar was fantastic - keeping our daughter entertained while we waited to leave for

room, great breakfast, great garage for my motorbike, but most of all the people

staff on reception (kim) and in the bar (manolo)

staff, as ever, were excellent - from the bar staff, the waiter at breakfast, the reception staff, cleaning

check in, car parking, laundry service was fast, padel court was awesome

it is a kids friendly hotel, there are many facilities for children and my kids had fun there.

only thing that was bad for me is that when u call the room service they don t know how to speak english, well

it is a kids friendly hotel, there are many facilities for children and my kids had fun there.

swimming pool, gym, breakfast and the buffet.

they only told us it's possible to do it with laundry service

very noisy at night. we could hear kids running down corridors until past midnight

when we woke up in the morning, there were many kids just going home past our hotel

room sound proofing was not existing (could hear kids in adjacent room talking and shouting all the time)

room service were fast to respond and quality of food was lovely

their capacity to do laundry for 7 and deliver it to the door was great

i used the laundry service during my stay and it was very convenient, well done, and reasonably priced

there are no laundry facilities

yes, there was a washer and there were kitchen things, but there was no laundry detergent and no kitchen basics

stains of blood, wine, hair dye, shoe dye or similar, the hotel will charge the extra cost of the laundry service

definitely not worth the 10 euros they charge - and esp not worth it for young kids staff seemed very short

pool was much smaller than we thought so only the kids got to use it

there is only one lift functioning during our stay and wifi can be enhanced to accomodate every customer as my

location, value, clean, very friendly staff, good wifi

pool or gym

there were bags of dirty laundry all over the hallways, which made the whole place seem dirty

wifi does not work well, when i was booking it said they have bathtub but there was only shower

not located in the attractive center but still ok, accessible by walk. has wifi.

comfortable bed an bedding . early check-in and late check out

we had to go back later for better explanation around wifi password and other things

bed is hard noise mainly from neighboring guests no place to dry laundry despite having a washing machine

laundry machine and the shower

only reason we dropped one star was because the very modern electric stove top and laundry machine with digital

kitchen was well organized and equipped with utensils, plates and cups for dining in for any

wifi was a bit slow at times.

room was so noisy early morning, with cleaners and laundry workers outside my window moving bins etc

was coach loads of school kids on skiing trips when we were there , so meal times were a bit chaotic

the bar and restaurant staff went above the call of duty

noisy every night with people standing outside the bar yelling and talking from midnight until 3-5am

wifi was excellent

the room was clean and had enough space, wifi worked really well

staff, clean, good location, comfortable bed, nice toilet, good wifi, good price, quiet

friendly staff, location, parking, pet friendly, cheap : ticked all the right boxes to us

they give us early check in

wifi network was a working correctly

the building has lots of souvenir shops, mom and pop restaurants, small grocery stores, and a laundry mat where

no laundry facilities in suite

since we were travelling with 2 kids, we faced trouble the first day with no hot water available for more than

the situation of the suite was excellent -- two bedrooms, so kids had their own space

the apartment was spacious, quiet, clean and the kitchen was well equipped

wifi worked fine

the shower, the vending machine (the coffee one), the air conditioning, the room service

no soap for sink, choppy wifi

next, the wifi is useless in the rooms

small bed, not for 2 adults

smell from the drains in the bathroom, outdated furniture, and ready poor wifi signal

secondly , there is a bar in the hotel , so it is not like the hotel has limited space

central location was very good, the staff were friendly and helpful, and the roof top bar and solarium were a

breakfast finished at 10am, so it was kind of early (for us, on holidays ;) rooms are not new, but

the wifi connection was not the greatest.

in the inner courtyard, bad sound isolation between rooms, some poor breakfast and very bad wifi (in room was

breakfast was modest.

the server tried hard to get us food for the kids as fast as possible

the reception, excellent food at the restaurant and great wine selection, very nice staff at the bar along the

i don't see the reduced fitness facilities as a problem (it's a restored building so limited space for this

staff without exception from reception to valet parking to room service were of very high levels of professionalism

great restaurant and bar area

also laundry delivery happened both days before midnight right under our window, which we could hear

they also went the extra mile to get our laundry returned in on the same day

nice and kind staff good location which is easy to access to the historical site good laundry and vallet parking

no room service and no restaurant

location and breakfast are amazing

ingo, eva, lola and the other staff were always ready to help - even with our laundry and ironing

laundry service was an added plus

the staff are terrific, and they even do some laundry for free

the hotel quoted euro 40 for laundry.

we really appreciated the offer of free laundry and coffee, snacks and sherry in the snug panelled area close

they even offer laundry services, which we needed

having laundry service in the hotel was a welcome, and much needed, surprise

the room was nice and clean and the wifi was working well

possible at ground level was really nice, being able to order drinks sent up to the terrace from room service

place has good wifi connection, lovely terrace on the rooftop and possibility to get a breakfast was very

laundry charge was very high.

no iron in the room and when i asked for one i was told it can only be used as part of hotel's laundry service

hotel is very conveniently placed, close to the cathedral, shops and bars

wifi signal was rubbish

wifi.

wifi signal very bad

staff were very helpful and the spa facilities were very good considering the size/location of the hotel

no problems with wifi

we didn't eat in the restaurant so can't speak for that but room service was quick and efficient

staff, location and the spa was incredible

location , room, laundry service . staff

no bar or lounge to get a drink at the end of the evening

breakfast a location were perfect. beds was comfortable and check in and out easy

also, as room service didn t start until 8pm we would have liked tea/coffee making facilities in the room

wifi could definitively be faster; and bed covers could be a big thicker so that one can sleep with

we booked a junior suite which was very large with a reception room, kitchenette, bedroom and en-suite bathroom

excellent value for money - even the room service prices were great value

mini kitchen in rooms with coffee/tea/fridge

lousy wifi, average breakfast

wifi needs boosting

staff beautiful property great location very good gym . spa average

there's a relaxing steam room, and pool underground with a massage room and gym whilst on the roof there's a

was excellent fit visiting sights in grenada the rooftop bar was special with great views of alhambra and

the breakfast had a wide variety of options and was delicious, and the rooftop bar was out of this world

hotel, really welcoming staff, great rooftop bar and excellent breakfast (including the

no coffee in the hotel and no laundry facilities.

the laundry service that we desperately needed wasn't working

location great ,nice interior ,desk allowed us to get local laundry picked up .

wifi was intermittent in the top room. tv old fashioned.

wifi not good in triple room

friendly service & early check in

the wifi wasn t very strong

weak signal for wifi

wifi is horrible

good wifi

we required laundry service and it was done by the bag for 15

helped with getting to various areas and arranging for laundry service

the hotel will even have a bag of laundry serviced for you for a slight fee

helpful in tending our needs especially for an early check in and advising us where to do our laundry nearby

kathy was helpful in many ways: she gave us directions, tips about the alhambra, sent out our laundry and had

lovely atmosphere and very kind staff. also delicious breakfast. highly recommended!

very minor things - not enough milk in the room for coffee (but accessible from breakfast bar) and shower door

hotel is beautiful and full of character with nice rooms and furnishings and lovely bathrooms; breakfast in the

wifi worked well in all areas

wifi in the room was really choppy and dropped off and was unreliable : would recommend getting

wifi sometimes cut in and out at night, and as with many older hotels in spain, you can hear some

regrettably the hotel does not have a clients bar or lunch and dinner dining.

wifi shows we are connected but we are unable to send photos or upload to social media from any

plenty of bars and restaurants in the vicinity

no wifi in most parts of the room

that did not have laundry service

location in the very center of the city. fast wifi. very good price on booking.

excellent location. comfortable beds. free efficient wifi

wifi didn t work. the staff tried their best to fix but failed.

everything was great! wifi not super fast, but fast enough.

stayed in room 16 which is just opposite the laundry room

in room laundry service was convenient and quick/

the staff were very friendly and did laundry for us for a very reasonable price

it was nice to have a laundry service -very reasonable price

there was a very good laundry service at a reasonable price

also good wifi

air con very good, wifi excellent

, the room size is excellent, refrigerator and safety box are available, the ac was amazing and wifi was

wifi worked well, great location, ac was cold, staff super helpful

kitchen public area is great if you want to microwave your food or have warm water for drinks

hotel had no bar but we found one very close by

would have liked a proper bar and didn t detract from a good

but the restaurant and bar were not open

the breakfast was delicious and the location was perfect for walking to the alhambra

attention to details, central, clean, hospitality, tasty breakfast, perfect!

next to noisy laundry

breakfast had good varieties including veggies

spotlessly clean, super friendly staff, great breakfast

stay at hotel macia plaza was exceptional, beautiful location, fantastic helpful staff, lovely breakfast and so

wifi was slow or not good wifi

kitchen equipment could have been better quality - better knives and utensils.

room service would have made it heaven!

the wifi was slow inside the room though.

room included a kitchen, but this is specific to the apartments we were moved to and might not be in every room

wifi doesnt work - very slow...

did a bag of laundry for 25 euros

helped me with laundry service and booking tours for al hambra after all the tickets were sold out online

within walking distance to all major attractions, excellent facilities, efficient service, good breakfast,

breakfast and the amazing pool in the roof top facing alhambra

the facilities were great and the pool area on the rooftop was a great bonus

loved the large bathroom with spa bath.

litter bins in the room, had to bring plastic bag to collect trash till the room service collected them next

wifi access during my stay at this hotel due to network rooter trouble

wifi not working so good

the downstairs bar and event room is beautiful

laundry done in 1/2 day for 22

there is no laundry service

nice touches with mini bar and bottles of water

40 euro luggage storage facilities and great wifi

the bar and restaurant were excellent

breakfast breads did not seem fresh, no pool.

the location is perfect, the facilities are brilliant, the bar is lovely, the spa is luxurious, the breakfast

room service breakfast was good

building, the room, and the pool area

the room, the spa, the alfresco - all wonderful

loved the patio, terrace, food options, helpfulness of staff, location & laundry service.

laundry service was fast and affordable

good to have a safe and also had some laundry done

doing laundry there was relatively

cheap efficient laundry service