i also used the laundry service and apparently they lost the paper i've given them and do only laundry to my

good wifi

access to rooftop bar for premium customers only

the room is abit small. the breakfast is standard

breakfast was the best we had in 2 weeks of travel in spain

noisy and it would have been nice if the front desk could have helped me find a laundromat to do laundry

they also arranged a same day laundry turnaround at reasonable prices

location was great, the staff were friendly and the room size for 2 adults and two kids was great

adequate gym for holiday workout with steam room and sauna as a bonus

we used the spa to relax after a long day sightseeing & the buffet breakfast was delicious

no facilities such as iron or laundry service, the room fridge was not working and no kettle to make tea

a bit dated tv and wifi ...

complimentary breakfast not included & had to pay for it.

breakfast was well cooked with a wide range

the breakfast

the hot water, water pressure and wifi are more than adequate

location close to loads bars and restaurant, great bar staff in hotel bar and hotel staff very

comfortable bed and good wifi

we ate in the bar restaurant which was lovely and the special dishes were very well priced

no where because they thought my room was flooding based on white noise audio i had to sleep the kids

wifi worked well too

the wifi was no good - very slow, kept cutting out, 1-2 bars when it was not cutting out

wifi seems to be restricted which made it difficult for downloads to help with planing the next

wifi connection worked but with some strange issues, such as it didn't allow connection via our vpn

was clean and good facilities apart from wifi

laundry service was very expensive in light of over service costs

there was also laundry service, bathrobes and slippers, which i didn't use though

excellent wifi

the wifi was

very clean, good water pressure, decent wifi, nice buffet breakfast, central to the old town.

using their laundry service is very expensive.

the laundry service was very expensive - make sure to get a quote beforehand

the rooftop (plunge) pool was fantastic

could not see outside the hotel which honestly makes me sad and disappointed especially with the kids that wants

room, a huge double sized bed and a good sized bed for the kids

a booklet in the room indicated laundry service was available, but it wasn't.

the lobby was interesting, but we the robes and slippers provided were helpful, as was the laundry service, as

parking, dinner reservations, booking massages at the turkish baths, and even arranged same day laundry

the wifi connection was always good

the breakfast buffet had a great assortment of foods

the wifi didn't work the first day so we asked to be moved to another room

the wifi sucks super slow

perfect for my one night stay. wifi was choppy but other than that great hotel and location!

poor wifi.

my room didn't have a good view & the wifi was slow.

did a bag of laundry for 25 euros

helped me with laundry service and booking tours for al hambra after all the tickets were sold out online

provided mobile wifi hotspot free of charge which was an unexpected

wifi went in and out a bit, not a major deal

within walking distance to all major attractions, excellent facilities, efficient service, good breakfast,

had only 2 choices of cereal for tge kids but rest of the food was ok

central in the city centre and close to some attractions and the breakfast

with parking nice breakfast on the roof of the universal following morning

poor breakfast options

breakfast was nice and included in our stay

wifi was a no-go for any video call.

air con very good, wifi excellent

wifi worked well, great location, ac was cold, staff super helpful

could not get wifi except for a little while at start made life very difficult

also good wifi

this wifi is a bit dodgy, i just gave up on it in the end

even passwords for wifi was

the wifi wasn t very strong

wifi is horrible

wifi didn`t work

restaurants and a laundry shop are a few steps away

we also did our laundry in a nearby laundromat that was so clean and modern = the best

room had a bath right inside the room, so kids have to watch you shower naked

very friendly staff, lovely room, comfortable bed, excellent breakfast and superb location.

breakfast was very good value and plenty of choice

wifi didn t work for us on any devices we tried sadly.

safe to lock belongings and great wifi

wifi is so bad and the room is quite old which does not look like photo and no place to put stuff

internet wifi was not great

rooms are very comfortable, good bed, tea/coffee making facilities ( no fridge), and ensuite with spa bath and

i used a bay around the back which was reserved for bikes bar 8 to 11 weekdays

was no bar open in the evening to have a relaxing drink

near tapas bar and in heart of el centro.

the wifi basically didn t work in the room

wifi in the room kept dropping out

the next room people talking and the old man was snoring loud whole night, also i guess the hotel laundry room

laundry rates were ridiculous just get an airbnb to do laundry

we had laundry done at the hotel and, while it was quite expensive, they did a nice job and gave us a

the basic wifi wasn't great but the guy at reception sorted out a different connection

location! breakfast had everything! beds were comfy.

laundry done in 1/2 day for 22

there is no laundry service

they provided a tea kettle and mini bar fridge that were very useful

a recommended tapas bar los manueles and restaurant is downstairs

40 euro luggage storage facilities and great wifi

wifi in our room,idid mention this on the first night the second morning / evening and night, had

room could have been nicer ( ps i produce hand made rugs and it was not one of mine :) the mini bar was not

the bar and restaurant area lacked space and character compared to the rest of the hotel.

had wifi only 1 night of the 4 i stayed in the hotel

no outdoor pool

had a terrible wifi signal in my room; i couldn't connect at all

is no internet: the wifi doesn't work in the bedroom and even the 4g doesn't work correctly no breakfast available

the wifi connection is too slow

wifi is a nightmare

mobile worked fine on the hotel's wifi; however, i had difficulty and was unable to connect my laptop

appreciated the mini-fridge, elevator and able to have prompt laundry service(for small fee)

kathy was helpful in many ways: she gave us directions, tips about the alhambra, sent out our laundry and had

helped with getting to various areas and arranging for laundry service

the hotel will even have a bag of laundry serviced for you for a slight fee

we required laundry service and it was done by the bag for 15

next to noisy laundry

loved the location, the staff, breakfast, cleanliness, the hotel is just fantastic, should be rated more than

good wifi, clean, helpful staff and spacious quiet room

wifi was a disaster and definitely needs to be updated

good breakfast (although the same every day), friendly staff, decent wifi, good value for money

location , room, laundry service . staff

good shower, a/c and wifi

there was no tea making facilities in room (but room service was very good)

cleanliness, location , price , style , prices of mini bar are very reasonable

wifi was not great

laundry service was fast and affordable

loved the patio, terrace, food options, helpfulness of staff, location & laundry service.

doing laundry there was relatively

good to have a safe and also had some laundry done

cheap efficient laundry service

we took advantage of the hammam (baths) multiple times and would have liked to use the gym if we had enough

staff beautiful property great location very good gym . spa average

ideal location, rooftop bar excellent and the staff / service were exceptional.

the gym and spa facilities are a bit small but very nice

spa has steam room, bath and massages available

no coffee in the hotel and no laundry facilities.

location great ,nice interior ,desk allowed us to get local laundry picked up .

the laundry service that we desperately needed wasn't working

bathroom countertop, consistent hot water, large bed, good closet space, excellent complimentary wifi, friendly

wifi not good in triple room

that did not have laundry service

wifi wasn't great, if you need wifi for business then have another option with you

were there for business and we really needed the wifi working

excellent location. comfortable beds. free efficient wifi

wifi and breakfast was also okay

laundry charge was very high.

no iron in the room and when i asked for one i was told it can only be used as part of hotel's laundry service

threading very thinly, the wifi in the room wqs a bit slow at times.

wifi worked well, there is a mini fridge which was very useful

it is attached/part of the bar next door, which was initially confusing, but actually having breakfast there

the location is one of the best possible, everything is near, including sightseeings, shops, laundry, even

behind the hotel there are concrete sportsfields with school kids making a lot of noise during the day and

there is a school yard in front of the rooms, sometimes the kids were a bit noisy.

no restaurant or bar apart from breakfast.

no kettle in the room, also there is not a lobby bar to have a drink of coffee.

the hotel might want to look at plumbing in hot water to the kitchenette, but i m sure like, us most people

we had a well sized room that was very comfortable with a small kitchenette.

kitchenette could be a little more equipped if possible for longer stays

room was spacious having a kitchen and suite

good wifi and good staff

wifi access during my stay at this hotel due to network rooter trouble

no wifi which is disturbing

no wifi

wifi not working so good

hotel well located and had all the facilities: bar and restaurant.

they even offer laundry services, which we needed

having laundry service in the hotel was a welcome, and much needed, surprise

possible at ground level was really nice, being able to order drinks sent up to the terrace from room service

intermittently unreliable wifi

wifi was faster than other european hotels that i have been at

no slippers water pressure not enough laundry was a bit expenssive.

place was very kids friendly, helpful stuff offered us a baby cot and there was special baby chair in the

wifi has been unstable and a socket was missing beside the bed.

both sierra nevada and the city centre ( 6th floor is better to avoid the noise from the rooftop bar )

we couldn't have 2 rooms next to each other wirh kids

we would have liked breakfast and perhaps room service

wifi signal very bad

we didn't eat in the restaurant so can't speak for that but room service was quick and efficient

spa and massage was excellent

the wifi was pretty spotty (i

also the ambient sound in the bathroom sounded like there were a laundry room nearby

there is a self service laundry behind the hotel, how convenient

the breakfast was awesome and so was the mini bar by the reception with a selection of snacks

there is no pool, gym or any other sports entertainment

though google shows a picture of a pool, very expensive for what it is, far away from old town, room service is

the breakfast was sumptuous and more like a brunch

lovely atmosphere and very kind staff. also delicious breakfast. highly recommended!

room was beautiful but there needs to be better directions for how to work the spa tub

a big plus was the strong wifi connection since in many places around granada we could barely get our phones

the room offered ample storage space and the spa shower was a treat

would have liked a proper bar and didn t detract from a good

the breakfast buffet was average

the hotel is lovely, with an olde-worlde feel, we had a huge room with spa bath and rituals bath products, and

nice extra to have spa bath in the room

breakfast could be more varied

wifi did not work the first few minutes when i arrived, but later was

also as we travelled in winter the spa bath was amazing

regrettably the hotel does not have a clients bar or lunch and dinner dining.

4) the wifi is free with great speed and connectivity

wifi was a bit spotty.

also laundry delivery happened both days before midnight right under our window, which we could hear

they also went the extra mile to get our laundry returned in on the same day

nice and kind staff good location which is easy to access to the historical site good laundry and vallet parking

did have to strap the windows shut with a belt in the kids room for safety reasons

amenities were great, spa was lovely, breakfast was delicious, nice space for working by the bar, gym was fine

in room laundry service was convenient and quick/

the staff were very friendly and did laundry for us for a very reasonable price

it was nice to have a laundry service -very reasonable price

there was a very good laundry service at a reasonable price

stayed in room 16 which is just opposite the laundry room

room included a kitchen, but this is specific to the apartments we were moved to and might not be in every room

however, there is a full kitchen and a washing machine

the kitchen utensils were cheap the furniture was very cheap

and the wifi really didn't work in our room

didnt affect us as we were only there one night and did not use the kitchen but it was a little bit down at heel

laundry one small load 140

a problem like giving a laundry bag late and asking them to deliver it back for the following morning has been

the laundry also collected from this point very early in the morning and very noisily

staff at this hotel helped me a lot whenever i need any help (tour, parking, laundry service, transportation,

we had some laundry done and that was the most expensive one

great restaurant and bar area

full amenities of qualities, excellent room service every evening remake bed and chocolates with a courtesy note

wifi not good

staff without exception from reception to valet parking to room service were of very high levels of professionalism

the restaurant and bar areas were also designed with flare and originality

do not do your laundry there, it is very expensive and we didn't have the price list in advance

i send message via booking to ask about price of laundry, never get respond

spa is fantastic worth the money six pools all different sauna steam room and quiet room best spa ever

30 called for room service for drinks (hotel description mini bar in room , but only one small bottle of cava

bar food very good and pleasant staff

noise very much also the noise from the hotel service staff was loud as our room was beside the laundry area or

and the laundry prices are extortionate - 9 euros to just iron a shirt

2) due to severe stomach illness i asked for extra laundry soap to wash

but don't have a iron for lend to anyone, when i asked one, the front desk said to send to the laundry services

iron (only paid laundry service which is not really an option if you'd like to iron a shirt in the morning), no

no laundry facilities in suite

the building has lots of souvenir shops, mom and pop restaurants, small grocery stores, and a laundry mat where

the kitchen was really high quality and there was a small balcony, standing room only really, but you

the wifi was weak.

wifi in my room didn't work, however i did get to change rooms the next day and all was fine from

good wifi

the shower, the vending machine (the coffee one), the air conditioning, the room service

small bed, not for 2 adults

next, the wifi is useless in the rooms

no wifi in the rooms, although is advertised everywhere.

wifi a bit slow

especially if one wants to do some spa service activities, or likes the value of having both a gym facility

the bar and swimming pool

not informed about the amount of residential kids staying over our period of stay

pool

the staff are terrific, and they even do some laundry for free

we really appreciated the offer of free laundry and coffee, snacks and sherry in the snug panelled area close

ingo, eva, lola and the other staff were always ready to help - even with our laundry and ironing

laundry service was an added plus

the hotel quoted euro 40 for laundry.

bathroom was extremely clean and the room had everything one would need including, a/c, tv, good wifi, soap,

wifi network was a working correctly

friendly staff, location, parking, pet friendly, cheap : ticked all the right boxes to us

good location, good wifi, large rooms, very clean, heating...

very friendly staff, good wifi and very clean hotel room

bed is hard noise mainly from neighboring guests no place to dry laundry despite having a washing machine

only reason we dropped one star was because the very modern electric stove top and laundry machine with digital

laundry machine and the shower

wifi was a bit slow at times.

breakfast is good, in the city center, perfect for families, good and very speed wifi

there were bags of dirty laundry all over the hallways, which made the whole place seem dirty

comfortable bed an bedding . early check-in and late check out

not located in the attractive center but still ok, accessible by walk. has wifi.

wifi does not work well, when i was booking it said they have bathtub but there was only shower

we had to go back later for better explanation around wifi password and other things

smell from the drains in the bathroom, outdated furniture, and ready poor wifi signal

secondly , there is a bar in the hotel , so it is not like the hotel has limited space

room was so noisy early morning, with cleaners and laundry workers outside my window moving bins etc

free wifi speed is excellent

a group of school kids staying at the hotel loud yelling and noise in the hallways late at night

single beds were forced in one room, no room to walk for 2 adults and 2 kids

was hot, noisy, website says they provide room service, which they do not

we used the laundry service which was speedy and

great on time laundry service which was crucial for our stay

the breakfast buffet was one of the best i've ever had

everything! beautiful hotel and pool area. lovely staff and rooms.

wifi is not very stable but that's very common in spain

room furniture is very old, and so are the towels at the shower, the room service is very slow, and sometimes

nothing was to much trouble and the late check out time is great

location and pool

nice gym for a hotel, well planned

is basically a kids pool

really recommend 30 sec walking wine bar

no bar in hotel

pool small

location, quiet, wifi

the staff were excellent, breakfast good, wifi good, bed good.

stains of blood, wine, hair dye, shoe dye or similar, the hotel will charge the extra cost of the laundry service

their capacity to do laundry for 7 and deliver it to the door was great

yes, there was a washer and there were kitchen things, but there was no laundry detergent and no kitchen basics

office super helpful with all the information about area surrounding and even with our need for laundry service

there are no laundry facilities

washing machine in the room, (although the hotel manager offered to sort out laundry)

rather small rooms and expensive laundry

did not tell us about hotel patio, didn t tell us wifi info, didn t bother to return our passports right

did not have wifi - only dislike

impossible to find with gps. slow wifi.

laundry services was prompt and reasonably priced

staff were all lovely, bar area has great views as well

the view from the terrace bar over the city is exceptional and this is where you eat and drink

to the ciity , and 15 mins walk to the alhambra , friendly and helpful team , super small bar with views over

we didn’t pay for a view… the breakfast room / bar certainly had one