wish the rooms had microwaves, they offered more food in the snack area and more laundry machines and a coin

laundry and trash was outside 2 rooms in hall during our stay

previous guests dirty laundry in draws carpet between beds filthy and mold in shower

when i booked it , it didn t tell me the indoor pool was closed

hotel itself is really beautiful and i loved the view i was on the 11th floor and my kids were excited when the

pool was awesome

view bar amenities

limited room service

room service can be a bit

room was not the cleanest, the wifi was awful in the room and in the gym and someone on the floor kept slamming

i called for our laundry on our second night and the lady answered it told us we are

view, the ease of check-in, the staff was outstanding especially iziah and the kitchen staff

fantastic breakfast and the room service food was great

the pool and gym hallway was leaking with rain water not good

hated that the pool was not in service & the jacuzzi...

did not get dry cleaning and small laundry back on time, nor next day

in was not knowledgeable of the process or just did not give me adequate information on parking, wifi, and how

kid got sick from the room service food

the gym and the waterfront area

view of the harbor, very clean, and a good gym

a higher floor while booking but didn t get that - phone was unable to get connected to the wifi and the staff

the staff was very friendly and helpful. the art was great. the bar was fun.

but the staff was exceptional especially the dining room and bar staff as well as the check in staff and

would have liked more variety in breakfast menu. especially for kids. but it was delicious.

was grimy and water pressure was terrible, telephone in room was disconnected, no menu in room, room service

parking laundry was easy we were gone like the second half of day and still came back to clean

the internet tv option, how friendly the staff was, the fact y all had laundry stations

pool towels were not well-stocked but when called they brought a few more.

that i was to busy to enjoy the pool and hot tub!! also a little about having to pay to park ...

honestly missed having a free breakfast ... bistro is ok loved having bar on site ..

broken elevator. laundry service

parking and i wasn t able to get in the pool

layout and flow of breakfast room. chaotic.

i paid full price and the pool and spa was closed

booked this hotel for the pool for the kids and hot tub for the parents

no change for laundry facility on property

had dirty laundry on floor in bathroom

laundry

there was no room service

location, cleanliness and the breakfast.

bed was comfy, location great, breakfast good.

i requested room service and the first day of cleaning they did not refresh any of the towels, the coffee, the

someone must have reported her and all of a sudden there was more than enough coming from the kitchen

also demon hosted a kids sleepover so pool area was very noisy and no adults but myself

it was close to my college kids. but it’s over priced. very much so.

charge for laundry i didn't use

laundry facilities were very inefficient

laundry/ ice units were missing and trash accumulated in hallway

hot breakfast as advertised, no coffee pot in the room, no working phone in the room, no working laundry facility

rooms were clean, good breakfast,good price.

during our stay, 2 of the 3 washing machines were broken, so there was a constant line of laundry baskets

bed really comfortable..bath clean and fresh... laundry free

hospitality, free laundry, gym

the single elevator and the quality of the laundry facilities were the problems at this hotel!

t work, one of the laundry dryers doesna

no stove no laundry room and had roaches

staff was disappointing and no laundry room paid for stove wasn't one available and seen a bug

the parking lot is small

smoking option

was very dirty,no ceiling in bathroom was moldy nothing in kitchen just stove &

bed linens felt like the laundry detergent wasn t completely washed out of the sheets

parking was a little difficult. we managed.

wifi was unreliable

we also have a disabled handicapped parking tag

the only thing was the kitchen staff one particular lady was rude but otherwise love the hotel

leaving dirty laundry in hallway

they've put us in a room next to the elevator and ice machine/laundry room so

they advertise a laundry facility, but it's one washer and one dryer, and there are grounds workers and

the laundry room was out of service. the room looked like it was halfway cleaned.

we had to go to the front desk to ask them to get trash remove and for clean laundry

the continental breakfast was exceptional and the staff helpful

my mother thoroughly enjoyed her stay, especially the breakfast

wifi connectivity was sketchy; could not connect to the wifi about 1/2 the time

small gym, a couple of parties on my floor from loud kids during beach weekend, room could use a

consider inside pool

free laundry is such a plus

personally enjoyed all of the free amenities such as: laundry, breakfast & cokes

they have an indoor pool and spa, free laundry services for guests, grills and fire pits

room was big and spacious very clean great sleep and great breakfast inside pool and spa laundry

fountain machine at meals 3 days out the week is an evening social with free food and wine free laundry although

i was locked inside the laundry room

had to rig up a laundry room in the hotel room to dry our swimsuits and beach towels

in room 228 i was moved to 419 at 2 am in the morning and given the wrong keys had to carry three kids back down

i love that it's so nice and still pet friendly

the next morning, the kids wanted breakfast so i decided to contact the front desk & see if they offered

the laundry room is filthy

i had to wash clothes and their laundry facility for guest was absolutely

the woman at the front desk was wonderful when i needed laundry soap

the breakfast

our kids loved loved loved the small indoor pool

breakfast was ok, laundry area ok, front desk area good, dining area ok

full kitchen is definitely a plus as you can save on eating out

the gym was good

breakfast quality did not reflect the hotel stay

breakfast was good

clue as to what the problem is or like you are bothering them for asking for fresh sheets out the laundry

staff were extremely nice, we were doing laundry before leaving and ran out of quarters, they provided change

room had an odor of smoking and the sheets had burns in them from someone smoking something so it wasn't a smoke

and the outer area needed to be clean a little bit more better, parking spaces

parking lot definitely needs some work

free water, laundry on site, bar

i just wish there was a laundry area as i had to prolong my stay

the children enjoyed the pool we enjoyed playing pool at the pool table and the wxyz bar drinks

from early check in, to an extra bed, food service, amenities and more pet friendly than petco

we didn't get a chance to use the pool, gym or pool table but we love that they were available

the on-site laundry mat is a great assistance as well

not available early to swim without kids

liked that the facility had everything i wanted in a hotel like a refrigerator a microwave, a gym, pool and

the parking and free breakfast was a plus and the rate was the best at the time.

breakfast

friendly, accommodating staff clean, well maintained room convenient and affordable laundry facilities good

laundry machines were nice

the laundry upstairs has no ventilation and steamed up so bad you had to fight to breathe once the

i had 5 people in my room and was only given 2 towels at one point because they said laundry lady had an

it was very handy to have laundry facilities on premises -- as i was there for 2 weeks

space parking and well lit

did not have breakfast, because of early meeting

the room was outstanding,, breakfast was great.

liked everything about the hotel but the pool was a little small but overall the was awesome

always appreciate a gym on the grounds

pool was very nice and big and did not use but liked the guest laundry

no change machine for the laundry and the front desk had no coins available.

when my car broke down in their parking lot they allowed me to keep it there after checkout while we got a car

breakfast, room, beds were comfortable, parking easily accessed, elevators convenient, two sink locations were

stayed two days and breakfast was delicious both days

facility amenities such as pool or guest laundry were not used

location, laundry services and price

instructions for enhanced wifi did not work, however, the regular wifi did provide an adequate speed

the parking lot merges with another one so it can be a little confusing.

star bucks and pool to be open but i totally understand the situation

location, room service, friendly staff

also i would get lucky n get a parking spot right by the side entrance and couldn't get in

hallways had trash all on the floor, room service couldn't bring me towels when i needed them and said they were

the location it was in. free parking, and easy access to the building

jacuzzi and gym were nice and the bed was comfortable

the shaking from above occurred throughout the day, the heating unit was loud, and the laundry room noise

spaces for breakfast we put some stuff to the laundry, but the service forgot it and the dirty clothes send back

laundry available

guests left trash in hallway. no on site laundry facility.

and some of my dirty laundry was thrown out

laundry service was down

the kitchen was the star of the show, full size refrigerator, silverware, paper towels, dishwasher, etc

it is very clean, spacious, and bigger beds. breakfast is nice and war.

room king size bed w eat in kitchen n enough space for my granddaughter to practice her gymnastics

no breakfast, gym closed, pool closed

- later, tried to do laundry

large room with two comfortable beds, microwave and fridge, a decent bathroom and laundry on site

laundry machines not operable

laundry room door

i had to use lobby restroom due to privacy, so kids don't walk in

it was old, rooms were not clean, laundry did not smell clean, cleaning staff unfriendly.

i found 2 cockroaches, the pathway is kinda dirty and the laundry area is far

very good laundry facities and walkable to a convienence store

laundry room was extremely hot

need quarters to use laundry machine. wish it were updated to using credit or debit card

had an issue getting clean towels and there was no laundry bag

free laundry coffee tea hot chocolate

love the fact that they had a laundry room and they offer room service

the rooms are nice and clean, there's free laundry machines and a gym

laundry room is free to use for guests of hotel which is rare and great to find

laundry room didn't take cash

nice laundry facilities on site

very hot in the pool area and very loud. not very many pool towels. had to share with the kids.

kids loved the

very hot in the pool area and very loud. not very many pool towels. had to share with the kids.

liked the fact that it offered a pool, gym and laundry

excellent staff and convenient guest laundry facility

laundry prices were a little high

the washers didn't work properly and the laundry room smelled

the laundry facilities were a plus as well

plus detergent on the laundry service at the hotel

home cooked breakfast - helpful staff -immaculate hotel

the breakfast wasn t good.

the pool was closed and ac didn t work in the hall ways of the hotel

the pool water smelled like hair grease and was clearly not properly maintained.

room service was horrible

no pool or room service

hotel was beautiful, room was huge, and pool was nice and clean

breakfast, gym

pet friendly

pool

though we were exploring and found an excellent nearby place for breakfast, it would have been great to have

the pool water & pool atea was was too cold

don’t know if my promise of complimentary breakfast is the responsibility of the property but my level of

staff is friendly, helpful, parking is amazing

loved having a kitchen. staff was helpful and friendly. nice breakfast and laundry area.

the double bedrooms, full kitchen and living room area.

kitchen was a little dirty and had roaches

it shares a very small pool with the neighboring hotel and was full everyday and night (only accommodating

the new rules room service is not included on 2 night stay.

they didn t have a laundry room

that it didn t have a laundry mat

laundry facilities were not available on site

no turn down service unless staying 7 nights, no laundry room on premises, no extra cot available if needed,

i was able to get early check in

shuttle service was great as well

nice room/hotel. coffee maker in room. free airport shuttle. overall a great value/experience.

the pool was closed,the breakfast bar was closed, no gym

very conveniently located near the airport and the shuttle services are fantastic.

it smelled like gym socks although it was clean

there is also a laundry facility on the 3rd floor, $2 for the machines(pay by card), if you don't like traveling

very pet friendly

front desk very friendly and amenities like gym and pool were impeccable

we booked specifically for the kids to swim after a long day of visiting with family and couldn't

too early and opened too late, no information about local restaurants in rooms, charged extra for wifi, office

shortage of wash clothes. we had to wait until clean ones came out of laundry room

excellent staff, amazing hot breakfast and comfort great gym laundry services

they have coin operated laundry on site which, help us since we were there for a week

didn t like the parking there wasn t handicap parking

of the condiments were empty and the person from the kitchen was on her phone and i didn’t feel comfortable

no on-site laundry! the rooms at night felt a little damp.

wish the staff was more up to speed on what to do with kids in the norfolk area instead of telling me to look

our kids loved both the indoor and outdoor pool with the slide

the parking is a bit complicated.

the gym was fantastic. the staff everywhere were friendly and accommodating.

appreciated the laundry facility, especially when traveling with little ones

everything. also free laundry facilities for guests was a bonus.

need laundry facilities and not variety for breakfast.

staff was so kind, pool was beautiful with peaceful outdoor patio

very well maintained. ample of parking space. decent breakfast and a very nice staff.

someone was walking around the laundry room looking suspicious

laundry room wasn't available undergoing renovations

laundry and trash from room cleaning all over the hallways

laundry room needs a severe scrub and wipe, as does the

they found the laundry room and was able the get clean sheets and towels to try to make pillows

that u have to pay for laundry

gym out of order whole time, laundry hit or miss. otherwise nice enough. breakfast is awesome.

the pool and the laundry room were dirty, dirty

the pool area was okay i love the fact that it had a laundry room

no detergent for laundry room

no clean linens on my 2nd to last day of my stay. we were told that the laundry didn't get done.

very helpful front desk and laundry washer and drier load at $2 each

location a ghetto area. very noisy crowd. not very clean outside on the grounds or parking area.

very cheerful breakfast staff.

morning breakfast was delightful as well

larges piles of dirty laundry and trash left in the hallway outside of our room for over 12 hours

lobby with a great bar area, restaurant and a nice pool

the bed was so comfortable and we loved the gym.

they don't provide continental breakfast.

the night i stayed, they couldn t get the wifi to work, so that was a little inconvenient

he came with towels and laundry spray to clean our floor

we had to ride around a few times and then had to make a parking space

the pool area was very relaxing and comforting to sit around as well as the seating area when i would

the pool wasn't open.

i wished the pool was open

guest leaving their laundry when others what to use it.

has laundry on site and mini golf for other entertainment

convenient location, laundry facilities was great! pool/hot tub nice! king size bed comfortable!

it smells fresh lemony and clean laundry smell, which i love

has laundry on site and mini golf for other entertainment

comfortable work area, good sized room, kitchen, secure indoor access, great rates for the area, laundry

there should be two laundry facilities, one for each floor, at least

having laundry facilities on site was a plus

wish the laundry was in every building

but the kitchen and the dedicated workspace was very appreciated

good laundry facilities and snack shop

value, clean, home like feel, has pool, laundry mat, 20 mins to the beach and peaceful quiet

laundry facility has some issues with dryer

the gym downstairs is a nice part

if they could push the time to 11:00am that would be great, also about the pool, it was very shallow,

such as snacks, guest laundry, indoor pool, fitness center, business computer, and hot breakfast

laundry room was out of service for our whole stay of 12 days

they also had an on-sight laundry area to wash/dry clothes

room was nice. staff was friendly and remembered your name. laundry cost not bad.

free breakfast, free wifi

carts of dirty laundry smelling up the hallway, and sitting not touched for my entire stay

carts of dirty laundry smelling up the hallway, and sitting not touched for my entire stay

a 2 am fire alarm confirmed the living situation as kids are in the hall asking to get their bird, or cat ,or

limited parking

breakfast was great. the rooms were clean. the staff were all very nice.