pet fee seemed a little high otherwise a good value.

bed, nice & hot shower, very clean, and well stocked/thought out kitchen which made it easy to cook

just needs one bigger pan in the kitchen. that is all.

the kitchen was well equip and beds are comfy

full kitchen was well stocked. hiking trail was great

very comfortable beds, nice swimming pool and the laundry was reasonably priced.

things included with your room charge like a full breakfast which was quite good, a clean laundry room, a good

wifi did not work and the hotel did not tell us

clean and well maintained desk staff good breakfast

pool was under maintenance

no change available for the laundry

i like the location, and the indoor pool area , and laundry unit

the room was great and we enjoyed the pool also.

the breakfast each morning was good

breakfast area was clean and there were plenty of items to choose from

in the meantime, i did some laundry in their washer and the thing never spun my clothes out

on-site laundry was not available

it was nice having an indoor heated pool and workout room also plus they have laundry facilities too

airport shuttle indoor pool

great staff comfortable beds and wonderful breakfast. they even have a indoor heated pool

breakfast was the best we ever had in a hotel

the bathroom door didn't lock. no bathtub. add bacon to the breakfast bar selections.

the pool was closed!

breakfast was nice a little uperscale than what we re used to, no yogurt and the biscuits were

the breakfast was good value and a nice variety of foods

but if they had the opportunity to add a laundry room

breakfast was good, especially the turkey sausage

loved the pool, hot tub, and fire pit

limited parking, if arriving late to hotel may have to park at nearby restaurant

the fire pit at the pool was a big plus!

you have kids, look no further

we've been to lots of hotels but this one really impressed the kids

pool area quickly felt crowded and noisy

what breakfast? the covid excuse is getting old!

the property has great amenities including a scaled down restaurant and bar and next door is a cracker barrel

the nicest gentleman from the overnight staff and he went out his way to get me an extra laundry bag

no laundry facilities

also appreciated the on-site laundry

had to do laundry, but they didn't have soap and change for the machines

we were very grateful for the laundry facilities; my daughter was there to run the spartan race, and in the

good breakfast. working ice machines! nice laundry services.

the heated pool. i loved everything.

breakfast was great, outside fire pit awesome

you cant lock it not very fun with kids

however, the cabin was not equipped as the pictures showed & there was not ample parking space for multiple

prefer a hotel that charges one flat rate and includes breakfast and laundry room

this hilton did not provide breakfast for guests nor did they have laundry facilities

no laundry service.

did not have a laundry area.

the bar closed at 9:00.

breakfast was awesome, nice guest pantry and ability to drive their complimentary bmw was over the

finally the breakfast was great and staff very nice but the service was okay

sign at breakfast says

breakfast was included and and very good

was excellent-- both breakfast & dinner

and not a big deal for most, but the guest laundry dryer did not work well

never had cash at the desk. needed change for laundry and for snacks.

breakfast was good and the free cookies were a nice touch

the front parking area was very well lit which was helpful since the sun sets early in the winter

great location. clean and friendly. breakfast included!!

breakfast, no laundry facilities, price is overrated.

no laundry service

disgusting, there was a layer of dust over everything and when i went to grab a bag for my dirty laundry there

lines were down all evening so no wifi, tv or the bar couldn t sell food

we loved the lobby bar area

they have on site guest laundry

clean. has laundry. friendly staff. reasonable price.

we used the fitness room and the laundry services to do a load of laundry no complaints

pool is open til 10pm, and laundry room was clean

wifi was not good, car was ransacked when i forgot to lock it

my room was right next to the laundry room so i was disturbed my entire sty

be honest we pulled up and saw that the windows were open and people had laundry hanging out of them

laundry hanging in the top floor front window. characters loitering on property.

they have laundry machines, too

there were no laundry bags, the shampoo seemed watered down

handy to have laundry room

laundry facilities

beautiful pool and great location off of highway

the gym needs a bench to use with the weights.

pet friendly

plenty of parking

pool was warm

i went down for breakfast, while there we could not even get in, because there were a bunch of kids in there,

the friendly staff,quiet,great location,decent breakfast

handicap parking is on the opposite side of the building from the elevator

not enough parking.

had a restaurant and bar in it, the back patio was amazing, we got to enjoy it while we was there

she offered a late check out, but we needed to get on the road

renee at the bar was awesome she made sure we were fully attended too even when we sat outside

awesome gym

had a free laundry and indoor and outdoor pool and a restaurants on site

also, there's free laundry for guests

convenient location. super friendly staff, free laundry and good food in the restaurant.

laundry was behind

very clean and quiet!!! my kids loved it!! we will definitely be back

she worked the front desk, did the laundry, and made sure clean towels were stock at pool

nasty smell on 2nd floor in laundry room

laundry should be free to customers.

employees were nice. laundry facilities

i loved that i could do my laundry on site before heading home from

barrier to doing laundry was need for tap to pay

the gym and laundry facilities always kept clean

breakfast was very good, lots of fresh options

never had the chance to visit the property due to false advertisement of airport shuttle service posted on your

we loved the mini kitchen in the room

big comfortable rooms and great breakfast!

we arrived to scope out the property the parking lot was almost empty, less than 8 vehicles

location, wifi, tub, clean

staff offered to let me park my touring motorcycle under the parking overhang overnight (torrential rainstorm)

fast reliable wifi

i used the laundry facilities and they were great

and my room was next to the guest laundry which was used late into the night

to room across from laundry and someone decided to do laundry after 11 p

laundry facilities could have been a bit nicer

on-site parking. laundry facilities. nice selection of food in the morning. accommodating staff.

put us in a room beside the office and laundry room

most places i stay like hampton inn or fairfield inn have laundry facilities so i didn t think i was asking

staff at front desk and the cleaning staff would just park the laundry baskets in walkway and see you coming

wanted to know if there was a laundry nearby

no laundry we needed wash clothes nearest laundry was 4 miles

have to go off-site to do laundry

clean, modern rooms and an indoor pool as well as laundry capabilities.

was stuck across from laundry room and ice maker

room was probably in the highest traffic area of the hotel - next to the ice machine, next to laundry, next to

only complaint was that our room was so close to the maid-housekeeping laundry and office rooms

good location, decent breakfast, good price. i used the laundry facilities and they worked well.

not enough washing machines -- it was hard to do laundry.

we had our dog and the location for pet relief was excellent and easy to use

needed a pet free room

very good hot breakfast. excellent location to biltmore estate, 10 min max.

full laundry bags on floor outside our door from before we arrived, entire time we were there

are no laundry facilities at the hotel

no laundry

wifi was advertised as free and available in all rooms

parking lot behind the tower could use added lighting for security. thanks.

of room , right across from vending machines, laundry and elevator

laundry facilities didn t have detergent

i love that they had a laundry corner - very convenient

close to biltmore and biltmore village. also like the laundry facilities.

i was able to use the guest laundry and wash a few things

was great, bed, pillows, room was light and roomy, laundry room, newly remodeled

not told that the hotel was undergoing renovations, no pool or gym

indoor pool was awesome

the walk was so short it was pleasant and easy with two small kids

the indoor pool looked meticulously maintained

the meals we ordered through room service, however, were delicious, so i guess there are just some inconsistencies

food was gourmet from breakfast, to in-room service, to elegant dinners

the restaurant and bar has a good selection of food and drinks - while we were there we saw a lot of families

necessities were missing: menu for the restaurant, limited and very sparse selection for room service, a lounge

fitness room was too isolated

free parking

gym and pool

charged for wifi

could use a few more parking spaces

the pool was very clean

enough soap, no laundry bags, they did an early hold on my bank account for more money than what was supposed

then once i got there at 10 at night there was absolutely no parking, i had to park in the medical center next

kitchen was nice

loved that egg whites were offered, kids loved pool and basketball court

the kitchenette was nice to be able to bring in a few goodies for breakfast or back from dining out

laundry bag was not in closet to take home dirty clothes

there was no detergent in the dispenser in the laundry room.

laundry facilities, golf course, breakfast!

laundry area - i swear i heard banjos just getting to the laundry place and then it was small and

we were there for a baseball tournament and needed a laundry

guest laundry facility (would be improved by ensuring the reception has a small banknof quarter)

only one elevator and it broke down briefly. not many laundry washers and ice machines

reception staff, swimming pool, spacious room, laundry facility

good size room, it was clean. breakfast was good. good to have free parking and a laundry room.

staff was not friendly, he treated me very cold and unwelcome when i asked for change for the laundry

i used their laundry facilities

very clean. guest laundry on site. and the subtle hidden jokes all over.

we used the laundry facilities and found them to be clean and in good working order

the pool was very nice and they were lenient with pool hours allowing our kids to swim outside of when it was

a good breakfast was included

i did do a load of laundry, $5 plus soap

the front desk was taking care of a customer, the bar tender came over and checked us in, that s service beyond

arrived 5 hrs early for my conference in asheville (billy graham training center at the cove) after driving

glad to have the gym

the location and free parking was the biggest reason we picked it

parking on site an laundry very useful

hotel room, laundry room, parking

liked the open lobby with bar, pool table, games for kids & foster doggies, meeting doggies in the halls

i didn t receive notice that gym and pool was closed down for construction

the bar and patio area were also great

we brought our own laundry down front attendant not sure about the laundry

shocked to learn there was no laundry facilities

we did laundry there and the staff even went above and beyond and folded our laundry

no laundry facilities

the gym was

didnt like the fact we couldnt use a card to pay for laundry as we didnt have quarters

hotel was pretty standard with most of what you'd expect - pool, gym, breakfast, laundry services

great room. great breakfast. great location. great value.

we couldn't log in to the wifi, but it wasn't a big deal. it did not cause us any problems.

cold indoor pool. needs to be heated if kept open in the winter.

great location to downtown, new facility, pet friendly and staff was amazing.

wifi signal in the room very weak. took some time to get connected.

our pet, who is absolutely adorable but too shy, felt good enough to run up to the staff for a treat or

roof top bar was wonderful

the indoor pool was clean

the live music in the bar on thursday and friday was wonderful

online states a mini bar & room service

online states a mini bar & room service

we would have liked to have room service but we were informed that it is in the works.

band wednesday and thursday night in the bar area was very entertaining

the pet barking situation was unbearable a few days when the owners left the dog alone all evening

from location to design choices and the roof top bar to incredible restaurant

went to the roof top bar for a drink after standing in line for 15 minutes and watching one bar tender talking

roof top bar on the ninth floor was excellent.

rooftop bar sunset was the icing on the cake

from the valet, to the front desk and interacting with room service, everyone was very kind

the pool was good as well

the pool is great, and gym is well equipped

the gym was very small

we also participated 2x in a fund raiser where you opt out of room service & they feed a local family

had guest laundry and hair dryer in room for drying out gear

outside doors to rooms. i like that they had a laundry facility in the hotel.

we also made use of the self service laundry whilst we were there which was a great help

did not like that the laundry facility was so far away and not convenient to our room with a walkthrough

suggest u place a few chairs in laundry for folks who want to stay w/clothes &

the pillows were terrible they reminded me of a sack of laundry

amenities nice appreciated the laundry so we could pack less for the trip

had a full laundry bag of clothing that was taken from our room by cleaning staff

no wifi

rooftop bar (hemingway s) is a nice amenity

the person on the phone had a chance to let me know the restaurant was closed and there was no room service if

onsite skin spa was exceptional amenity as well

there was no towel bar in the bathroom (though i could see where there had been one), only a small hook next

i showed up they told me i had only registered as an individual and charged me $--- each for my 2 kids

gym treadmills didn t work and the rooms were a tad outdated.

would have appreciated the hours of the bar and restaurants/room service being longer or extended from their

in 2021, even free wifi needs to be of top quality

kitchen and bar were great

breakfast was delicious, all staff were extremely friendly and helpful

breakfast was very good

also, how about having some laundry bags for patrons dirty clothes

i didn't realize this when booking but the hotel did not have any laundry, and that would have been nice to

the breakfast is awesome too

pet charge for only one night was $66

if you bring leftovers back, you ll need to ask the kitchen staff to reheat them for you

this is strange to me but they didn't have those small plastic bags for laundry which i found strange

it is convenient and we appreciated the laundry facility

the roof top bar and lounge was soooo nice

the upstairs bar is fun and plentiful

location, comfortable, and parking, pet friendly with a public park nearby.