the biggest shock was that the hotel lost my laundry

stayed at gold cottages which was right by indoor pool and tennis courts which was what we wanted

mini bar is empty, you have to call

late at night the receptionist offered to change my room but it was difficult to move sleeping kids with all of

hidden charges - valet parking fee, resort fee, pet fee, daily pet fee

amazing overall service. pool is divine.

expensive room service... bagel, coffee, oj > $30.

great location, good restaurant, pretty setting in the foothills. pool is very nice to swim in.

great gym. beautiful property. lux room amenities.

service, food, central location, gym

location was perfect, parking was free

it advertised a sea view'its more like a parking lot

we did not consider this a problem, but one other caveat i'd give is that you do not eat breakfast at the b&b

good location large room comfy bed complimentary coffee & cookies! lots of parking

the fireplace handle was very hot when we tried to turn it off.

wifi didn't work in the

breakfast for jokes, only milk and expired cereals so rude staff poor quality of the room bad wifi did not have

wifi was strong in room 206

your id and credit card, then the kiosk spits out a key card and a receipt with the hotel s wifi info

helped when traveling with kids to get going to do sight seeing n

very quiet, close-by parking, good wifi, good heating

no laundry

cannot access laundry facilities, hotel staff have to do this on behalf, dated aesthetic

laundry facility

, location near restaurants and stanford, gym,staff friendly, calm , clean room , beds confortable

nice clean room.. pool and hot tub were nice and clean.

it features a coin-op laundry for guests

stated laundry available but washing machines were out of order throughout our 5 nites stay

the laundry is not working!!!!

are super comfy, ice machine and laundry on site, fridge and microwave in room

clean rooms, very silent, nice property. staff is very nice. well maintained laundry.

there is a drugstore and a coin laundry in the facility

presence of a coin laundry part of the hotel

the property also has a laundry room and a deli shop, which was very convenient

as we were on a toad trip the laundry room was a great addition

breakfast was included, and although i didn t get to use them, there were a pool, gym, and laundry facilities

dirty laundry room, sketchy vibe at night & people

a broken dryer in the laundry room there is no sign says is not working so i put my money in then i realized is

theres a laundry room on site

were placed next to the laundry room and ice machine and heard the the other residents getting ice at diferent

very courteous and patient attendant. low cost laundry.

the laundry room was appreciated and good value

i was thrilled there were laundry facilities - also clean and well-maintained

late check out.. breakfast was awesome. cleanliness.

friendly staff. breakfast. late check out..

booked because we manage allergies and i need a full kitchen

heard every word neighbors were saying, woke up to their telephone conversations and screaming kids

extremely limited considering the price with service hours of bar, room service etc very short

has a nice bar inside, swimming pool, and kitchen. i liked the under ground parking.

pool

i can hear the young kids next to me through the connecting door at 8- 9 o'clock, and very early in the morning

when our breakfast came, they forgot the orange juice and coffee drinks we had ordered

the rooftop pool, hot tub and shaded lounge cabanas were just an oasis of relaxation

we had a hard time getting through to the concierge by phone to place room service orders

food, small details like yoga mats in the room, voss water everywhere, cabanas, eating by the pool, all inclusive

breakfast was great as was the service

the gym was very nice and the location was perfect for our needs, love that everything we needed and

was undergoing renovation and did not let us know in advance that the food service/ restaurant/ bar were closed

room service extra charges were a bit higher than comparable hotels

the bedding, no free wifi , or continental breakfast

staff and room-) we heard about the one and only marilyn in the bar and her stories she didn't disappoint

front desk offered to do our laundry if given to them in the morning, very kind but inconvenient

more than half a dozen times with these super loud carts that they use to bring sheets to the laundry

laundry room downstairs and a small gym

security by the laundry's room

cleaning and the laundry room

laundry facilities closed at 9 and only one washer and dryer.

they also have a laundry room for guest which locates on 1st floor and the washing machine/ dryer cost around

guest laundry is too small

laundry inside the gym choose 2nd floor to be near laundromat near the venue excellent and helpful

need to remind the front desk to deliver laundry

beautiful and well kept, also free laundry room.

laundry facility, location, the grounds are nice, well layed out and give a nice sense of privacy

there is even a laundry room in one of the buildings you can use

free wi-fi, free electrical vehicle charging, helpful staff excellent front desk people free laundry

self service laundry room

needed to do laundry since we had been there for a couple days due to a family member at stanford and the

breakfast was sparse and no laundry

gym was too small

to stanford medical - easy check in - comfortable and clean room - covered parking - just a great little hotel

pool was not available

faster wifi.

and easily accessible location, the room was very spacious, free parking, good wifi, continental

parking feels a bit tight but there was always a space available so no complaints.

good breakfast: oatmeal, boiled eggs, fruits, some of yogurts, bagels

i really appreciated the free parking being rights at the hotel

was some sort of disturbance with another guest which woke me up at 1am, as did the laundry truck every morning

very nice public spaces with fire pit outside, fireplace inside, wine service (for a fee)

the location is excelente, breakfast is very good

has a gym (only treadmills, bicycles and weights though), nice large comfy beds with a huge tv

wonderful bar right at the front desk

no laundry machines

room was noisy during the day bc it was right next to the laundry where all the staff was just hanging out

it would be even better if they had coin laundry service.

no gym or laundry on premises

was given room next to motel in-house laundry, which made noise all night.

we loved the liquid soap in the bathroom instead of the bar soap

beautiful room with great bar and restaurant

room service breakfast was delicious

had a great stay! room service was amazing, too!

second, i wanted to order room service during my stay

they ve thought of everything, from robes, to a laundry basket, coffee maker in the room, make up mirror,

was no breakfast service (apart from some slightly stale pastries at the bar), nor was there any room service

small swimming pool long waiting time at breakfast safe box didn't work properly

room service breakfast was excellent, large portions, and arrived piping hot

very clean, everything looks new, close to stanford campus, no extra fee for parking

no kitchen, no laundry facility

felt home away from home, tea and coffee were available all the time, laundry was free and breakfast was wonderful

clean and quiet place with excelent breakfasts, helpful staff, big pool, gym and laundry, coffee and tea 24/7

like a readily-available coffee machine, ice water and chocolate bowl in the lobby, and free laundry take it

the pool, gym and grounds are immaculate

reception, surprise evening event with free drink and tasty soup, clean and spacious room, free laundry, very

loved all the extra amenities such as free guest laundry rooms, breakfast buffet, kitchens in the rooms, fruit

parking available (although need to pay if staying overnight), excellent kitchen facilities, laundry facilities

laundry and free detergent and sheets, the friendly staff, the location, the cleanliness, the

great location, room and breakfast.

s an app for the laundry which we could not use but there s a laundromat nearby

laundry, spa, remote control broken

location was good parking available for free laundry service available- though only one machine

he was very helpful showing me the laundry services and how to use them

location and value ease of parking. no parking fee. hot breakfast

helpful and friendly staff. the breakfast is excellent. the laundry onsite is also great.

nice that they had a little gym and laundry too (didn t use the

it exceeded in the very nice new shower, spacious room (sofa and desk) and the on-site gym and laundry

did not try out the gym but will do so next time

wifi was also solid

also, nice breakfast offering in the morning

the hotels fault but there was a noisy bar next door just below our room (315)

good wifi

had to send husband down to ask for wifi and how to turn on tv

there s also free breakfast which is always a plus

bar is being re-done as a mid-high end restaurant just at the moment

the restaurant nobu on 1 st floor serves pretty decent breakfast and other meals

restaurant excellent breakfast is really good calked beforehand for a recommendation for salon -didn t hear

free wifi too slow; charging for higher speed is not acceptable at this price point

great rooms and great breakfast. very friendly staff. also top location in palo alto

one head-up is that in the manual it says that there is a laundry room, but in fact there is none anymore

good location and good wifi

this was a visit to play golf with friends and i can emphatically say that this is one of the nicest hotel

the wifi was great and the amenities were great

laundry used the hotel's paid laundry service

lied to my face, after refusing to pick up the phone the second time i called the desk when the laundry room

knowledge about laundry service one of the reception staff told me that they didn't have a laundry service

very clean, large size rooms and great to have coin operated laundry onsite

and last but not least i really appreciated the laundry room for guests ud83eudd17 it comes in handy

very tasty and healthy room service

the bar was not open at times

the wifi is a bit weak and inconsistent

my favourite though was the lovely bar on the second floor where we went to share a great charcuterie board

class of hotel should have a breakfast option aside from room service

parking could potentially be difficult if hotel is sold out.

location(many store nearby, whole foods market, book store, etc), free breakfast(simple but ok enough for us)

limited parking

was no breakfast really

tv and wifi never worked

breakfast was nice with a good variety. it was clean and tasty.

clean, upscale room, right off pool.

it faced the interior of the courtyard and pool

) and the biggest con i saw was the parking lot, there definitely are alot of spaces but because its next to a

newly refurbished. linens decor very nice. breakfast very good. staff helpful, pleasant.

we would have preferred a gas fireplace.

friendly staff. pool jacuzzi. great location

pool and spa were excellent

breakfast area was too tight for the crowd.

door to sam s chowder house and we could walk to it for dinner as that place is always busy and parking is

amenities such as gym 24/7 and spacious room

didn t eat breakfast there but we went to the bar and the barman was friendly and professional even if he

the bar was beautiful and the bartender was a pro

had a drink at the bar and service and drink was wonderful

she gave us a voucher for a drink at the bar to celebrate my birthday, and shared a video of her cute pup whose

to use the key for the elevator, i could hear a lot of noise outside and from other rooms, small pool

location, very clean, gym space with all i need, staff was a pleasure, highly recommend this hotel

wifi did not work for me.

pool very very small

pool is really small, and there's no parking

they are touching dirty laundry anyways, so it doesn't make sense that i need to change my own sheets while on

there shouldn t be levels of wifi such bs.

was only available from the inhouse shop for the first two weeks then the final week the bar opened for breakfast

this hotel is quiet has a great bar and restaurant and pretty views

i had a great night sleep and the pool was amazing

the pool

then when i went to the coffee bar they were extremely

cocktails at the bar never disappointed

pool side dining.

wasn t clear about pool hours

comfortable beds, clean stylish rooms, balcony access, beautiful pool and bar areas.

the pool area is beautiful with immaculate vibes

she didnt explain me anything about the place either b) i wanted to order room service at 6pm and i had to make

nice hot tub and pool

had an extended stay at the hotel nia during covid, and during the summer when the pool was sublime

central location quiet comfortable bed nice gym

a bunch of kids pulling fire alarms ding dong ditching rooms playing with elevators

$30 parking garage...$50 pet fee.

food and bar closed way to early

i also ordered room service on last day,i wanted soft scrambled eggs,which was not communication to the chef

long walk to laundry room

there is a pool, hot tub, gym and laundry rooms

no housekeeping, no quarters to do laundry

was next to 24 hours laundry room with a lot of noises at night they gave my hotel room to another customer

there is a gym and laundry room on site ! the staff was very helpful !

a bag of laundry/hotel towels was oddly left in front of our door for a day or so

lightning in the parking lot at night to be improved.

and rooms very nice especially the mini suites with fireplace

place was amazing, loved everything about it, room decor, cleanliness, the bar and grill, amazing staff, food

maybe they could replace the parking lot. not a big deal though!

the pool was not available for most of our stay.

simple gym

pool and spa were out of order

pool and spa have been out of commission for the last several months since the last time i stayed here for

we chose the hotel for its proximity to our kids place. our room was perfect.

no laundry facilities on site. (usually don't care, but could have used in this one case)

the breakfast was very nice

the front parking is too tight

during the night, which got me worried for the safety of the surroundings and for my car in the parking lot

parking spaces are tight

the parking spaces

was no pool or spa in this location

wifi didn t work to get work done

parking is small, but it worked

i paid for a room with a spa and it did not work!

lovely pool and hot tub. room was clean and staff were good. laundry on site which was handy.

all the available services provided, pool, laundry, vending machines and breakfast

even the laundry room was clean

guest laundry was down during our stay.

) nice-looking pool, though we didn't get a chance to use it, laundry room (also glad to have, but we didn't

clean, and they had everything i needed, comfortable beds, room service daily, amazing breakfast, laundry room

laundry room was only open 7 am to 10 pm and machines only took quarters

the room shakes every time laundry is done

our room was next to the laundry room and probably because of that the beds were shaking.

door of the laundry room is not easy to use

even worse, the laundry room was next door and spinning washing machines shook the room

closet didn't have plastic bag for laundry

we didn t use it but there s a laundry room if you need

cleanliness - room and overall property plus superb complimentary breakfast.

breakfast was great. the room was very quiet.

there was not a lot of parking

breakfast was just ok, coffee not so good . limited parking

no place to walk pet but the facilities and staff were great

pool had a closed sign our whole stay.

the pet area which was non existing had no place to put the dog waist except in your room

i even saw her doing laundry at 2am

the banging noise in the morning. working in laundry room next to my room. loud banging.

sleep as we were next to the staff laundry room

room was next to the hotel laundry room and it was loud

laundry room full of dirty towels and sheets, laundry room disgusting

everything, lobby, breakfast, clean, laundry facilities on site, fireplaces in lobby, lobby seating, room was

mechanical sounds all nite between ice maker soda machine and vicinity of laundry room

is just a few minutes walk to the downtown area, grocery stores, laundry services so it's location is fairly

does need some updating and remodeling for more of the facilities, the laundry room was under construction, the

i thought the laundry facility was complimentary but turned out i was mistaken

free breakfast, pool, laundry, workout room

breakfast, staff friendliness, laundry facilities.

we asked 3x for blankets and finally at 1115pm we were given 2 and told they were behind on laundry

more amenities in the room. more towels and a dirty laundry bag would ve been nice.

there is no laundry in the hotel.

swimming pool, hot tubs and laundry room

double rooms, amazing double shower and bathroom. pool, laundry.

laundry on site

clean comfortable room. good location to boardwalk and downtown. guest laundry

guest laundry didn t work properly- took the money for washing powder but no washing powder

comfortable room, with comfortable bed, use of spa at end of day, use of laundry, location near beach and

), view, laundry, breakfast, cute little pool/jacuzzi

location near boardwalk breakfast included adequate parking guest laundry

laundry room on site

great staff, great location, great breakfast. hot tub , & , laundry was great.