everyone from the shuttle driver, front desk, cleaners, breakfast attendants, and laundry are friendly, kind

washing machine was broken even though i specifically asked the day before we arrived if they had laundry

requested room service two days in a row and never done

was super clean and comfortable, the room is nice to have a pet in as there is no carpet to worry about

wifi was great, everything was neat and tidy

there was no mini mouthwash in the bathroom, no bag for dirty laundry.

on site coined laundry facilities

room wasn t thoroughly cleaned before me someone else s dirty laundry was still there between the desk

laundry room is a great idea but not selling detergent and dryer sheets or change is not.

restaurant wasn't open, but we found another good bar and grill a short distance away.

checked and the service is great, i had to do laundry did two loads of laundry sent two letters in the ladies

great room, laundry facilities, restaurant

we included our pet on the adventure and it was so nice to enter a room that did not smell like a large amount

hotel - new, clean, friendly staff, close to the airport, lots of shuttle options

staff wonderful outstanding room lovely pool

a shuttle was arranged for the morning

location, spacious rooms, pool, and friendly staff

to take a cab from airport back to hotel to get the car as the shuttle couldn't be found

could be closer to the air port but is only a 5 min shuttle ride

location to the airport when taking a shuttle, great restaurant and pub on the premises, clean and roomy

to move room as too noisy over laundry area

room is excellent quiet fantastic shuttle service what more can i say

i feel like i was overcharged for parking. i was also quoted one price and charged another.

wifi doent work for android samsung phones and tablets

the pool and the surrounding area was

laundry, and pool hot tub, and breakfast were all great

laundry is $5

toiletries instead of dove and other items such as a shower cap, room slippers, shoe shine and laundry bag

breakfast was amazing, and the facilities were great.

pool and waterside were fun for the kids!

also laundry was out of service

needed to use the laundry facilities and another guest spent most of the afternoon doing 2 loads of laundry

i asked for clean one and she said bring the dirt one to laundry room i said ask the house keeper to change it

booked because the pool, hot tub and guest laundry facilities

free breakfast is a plus pool very clean laundry room when you have kids is amazing

comfortable clean friendly service location laundry

appreciated the late check out

good location, pet friendly, beautiful rooms.

friendly and helpful check in. excellant food . great shuttle to the airport.

very clean and comfy! shuttle to and from airport is short.

tub not working, laundry facilities not working, they don t post that on website before you book so you have

laundry was free, pool was clean and refreshing

very pet friendly, awesome staff has a nice pool and gym for size of hotel.

very close to the airport, clean, quiet, decent breakfast and a good price.

the pool was nice and they had lots of towels

the reception said the housekeeping is closed and he has no access to the laundry room

only thing i did not like about the place was they don't have laundry room for people who stay longer like i

clean room good bed. shuttle to airport. good food.

hot breakfast

staff/cleanliness of room and lobby/bathroom/great bed/grab go breakfast/ shuttle service

friendly staff, coin laundry inside hotel

towels at the pool could have been stocked better.

5) great restaurant food and service 6) good parking 7) great walk-in shower and great shampoo, conditioner,

free parking while you are at the hotel and the option to pay for parking while you are away

good location, sports bar pool and hot tub. friendly staff

it was clean, staff was very accommodating and kind. service was prompt. pool was great!

halo bar and bistro was at times quite loud with music - but were served in the quiet library if we

broken coffee machines - had to ask if they can bring us room service - coffee - instead - had to go to nearest

room service was fast and courteous

fancy hotel. runway view is unique...did enjoy that. pool was decent too.

they have a laundry facility for guests to use

no laundry liquid/detergent house keeping every 3 days is just terrible.

when we checked in there was no holder for room keys stating room number and wifi password

pet friendly

free breakfast and pet friendly. staff very friendly and helpful.

it , this is bull and top off doesn't stand by its policy we come in from put of town they raise pet fee soon

i called the restaurant to order room service and they wouldn't answer yet we just walked by and saw it empty

loved the kitchen but could use some paper plates and plastic forks and knives.

small breakfast options like a muffin or even a granola bar when leaving for an early morning flight

we enjoyed the kitchen and dinning table

the laundry for

laundry room

advertised free laundry,we paid 3

on site laundry was a bonus

i was charged $16 extra to do one load of laundry

breakfast, laundry, clean

the pool and laundry facilities were great for our multi-night stay

pool, gym and laundry facilities are good and convenient

3) we loved that we could use quest laundry (2$ for a load and dryer) - so i washed and dryed all our clothes

innovative kitchen bed arrangements blinds pool breakfast the outside barbecue the price location big

there is coin laundry onsite

warm pool, hot breakfast, kitchenette and comfortable bed! great stay!

breakfast had a great selection & the kids loved the pool

the parking stall lines seem close? maybe it was just me it was late n dark.

the room its self i wish was a bit larger as we had a queen suite with two kids

stayed the hotel was filled with kids and all you could hear was them running around all over the gym is horrible

breakfast was not desirable.

park in your parking lot and then go to the pizza restaurant

clean, friendly, excellent breakfast, pool with slide for children, hot tub for adults

suggest you provide unlimited towels for the pool so people could just pick them up if they need them rather

carpet was old and not clean, the gym had a foul smell

underground parking (which is pretty decent too) big bonus there

pool wasn t open but that s okay cause it s covid!

there were a lot of teenage kids running around late at night banging on doors, but someone opened their door

breakfast was not included. parking was tight.

they have free laundry

a very noisy room next to elevators, ice machines, and a laundry drop-off room

wifi speed

great breakfast, clean room

good breakfast and pool/ gym facilities

were on 2nd floor that overlooked vent from laundry

lovely staff, great location, loved having kitchen and laundry.

ashwin found a ready room but was long walk down hallway near laundry & 'work' area

for a unit with kitchen and laundry - there s was no dish soap/sponge nor detergent (they did provide detergent

really liked the laundry facilities in suite setup - handy when traveling

the pool was great beds super comfy

the parking lot needs improvement. crowded.

great facilities, convenient shuttle from/to the airport, good value for money.

the breakfast was excellent

location was good and parking with a horse trailer was easy

loved having the laundry facilities, and no charge at that.

no breakfast included

the restaurants breakfast buffet for $16 was all cold and the sausage appeared reheated.

pet charges are excessive at all hotels. just a money grab

were shocked to find out the kids ate free at the restaurant here no matter what meal

the shuttle service to the airport made picking up our daughter so easy

free wifi

a premium suite, was lovely and well appointed, very clean and staff incredibly friendly sad the pool/hot-tub

the farm to fork event in the parking lot was an unexpected bonus, which we enjoyed very much

parking lot is very small

the laundry room was a bonus

used laundry facilities which was great for not having to find separate laundromat

the underground parking was a bonus

free breakfast was delicious

headphone input in the gym screens did not work

beds, wi-fi was good, though we didn't use the swimming pool or hot tub, we did use the on-site laundry room

didn't like the low lighting in the bathroom in my suite, the lack of laundry bags, slippery tub (no non-slip

bad, but i was just wondering if there's any way possible to add fabric softener to the towel laundry, towels

they had good breakfast.kids enjoyed the pool.they had laundry , gym and room service was good.

antibiotics, cream and antihistaminic, also on my way back home i took all my clothes to a laundry to avoid

location was good, laundry services were ok.

quiet, i did get some good rest, the staff kept it clean and i was able to do laundry.

could do with improving the laundry system.

nothing, dirty unit with no alarm clock and broken shower- smoking room.

good location, surrounded by many shopping malls and restaurants. parking is very convenient

brand new beds and bedding. great wifi. good tv with shaw cable box.

wifi would cut in and out all the time, then it just went off

buffet breakfast was good. service was pleasant. gym and laundry was good. comfy beds.

they have a free laundry machine in the basement next to the workout room

free laundry

clean, good value. home away frome home. laundry!

notice the sign saying conserve water for the laundry,then i saw the flush bowl that's as big as a fish

the pool and hot tub were really great

pet policy could be updated to say that a guest cannot leave a pet unattended

rose petals on the bed, a bottle of bubbly etc...

were friendly, bed was comfy, pool area was nice, parking was easy

room service would have been great

the amenities! pool and hot tub, restaurant in the hotel, complimentary laundry facilities.

very comfortable beds guest laundry was a life saver!

wifi could have been a bit more secure, knowing anyone in the hotel was on the same wifi was a bit

the pool was nice my kids enjoyed

pet friendly.

it has onsite laundry which we used while there :) we had

the laundry room needs to be open by staff ,

was able to do laundry for only $5 wash and dry

waffle makers in the breakfast room, those were sweet the fact we could do laundry to was really

maids helped with laundry

laundry services advertised - this is not provided at the hotel and had to find a local laundromat

no laundry on site

a very small but added thing is the typical high quality best western laundry bags replaced with super cheap

i wish they had a laundry room on site.

rooms where pets were allowed were call booked when i called the hotel

in the laundry room there were two washers and two dryers, but only one each was functional

of the dryers in the laundry room wasn't working properly

there is a guest laundry room, snacks and beverage machines

not clean, poor laundry, homeless issues

no water bottle available in the building when the restaurant is not open and laundry room is out of service

no laundry faciallies.

the front desk taking cash money for laundry and stihl charging it to my room

there is no laundry. needs also renovation

i loved the coffee bar every morning at the reception. the staff was friendly. good location.

the gym and pool is 24 hours, which is quite convenient

they also do not have laundry facilities open on the weekends

loved the gas fireplace in our suite

area for pet to walk or relief.

breakfast is great like the late check out at noon

my friend was attending lectures online and the free wifi wasn t quite good enough.

room as an apartment, 2 tvs, very good kitchen & laundry available

loots of room and kitchen

the room itself was a 1 bedroom suite with kitchen

kitchenette is a real kitchenette, not a microwave and a coffee maker, on the university campus,

the quick gym access and amenities

having laundry facilities were an added bonus

and she couldn't give me any at reception, she had to ask room service to bring us the items

- we witnessed a customer having to go to her in the kitchen entry to place his order

the highlight of our stay was definitely the swimming pool and steam room such a relaxing experience

the room service were not available

the location is great. staff got us an early check in which was very appreciated.

valet parking well worth the

bit misleading when originally booked that there was also a hotel pool inside the building to use because of

room service was quick and the food was so good

a swimming pool in hotel

would have liked laundry facilities. covered designated smoking area.

trynna make my hunni move like gonna run him over with his cart of laundry

its sounds like someone is doing laundry or ice machine running for the entire night

no laundry facilities......

the room we had, def had issues with hearing laundry and a broken pop machine

there was a coin laundry, which was convenient

laundry detergent used was strong and caused reaction and itching of skin

excellent value and i didn t have to do laundry to avoid fees.

but thats just me i know we got what we paid for but i would appreciate if the room had a dirty laundry bag in

the slow wifi.

can think of something to alleviate the congestion of guests moving luggage and staff moving laundry around

would have been nice to have a guest-accessible laundry (self serve, coin or credit card operated) but it wasn

i really liked having the fireplace in the suite, as it was relaxing and helped warm us up as we were not used

fireplace was broken

wall with elevators well which is so inconvenient slow service response and staff too loud in kitchen and while

staying 3 days, we asked sunday for new towels and were told they would be put in room as soon as laundry received

breakfast is limited to a few items. the laundry room was in poor condition.

very clean and seemingly freshly renovated interior, laundry facilities, good location.

laundry dryers need to be calibrated

liked the location, room with balcony, and laundry room

room had no microwave, and no laundry room in the hotel

wifi slower & required extra patience underground parking is very tight with narrow passage spaces

room service meal was excellent and came in a timely manner.

of gym facilities is not working, my bath tub was with hairs from previous people, and after i ask to

stayed in a pet-friendly room-- some of the furniture needs replacing

there was no slippers or disposable bags for our laundry

with room service was impossible

room service was excellent. valet parking was very convenient.

spa was nice although dated and staff was lovely

room service was fast and friendly

the suite has a full kitchen, dishwasher and laundry, also lots of room for a family of 5

spacious self-catering suite with fully equipped kitchen, living/dining room, bedroom, bathroom, laundry, but

it was like having a small apartment, with both kitchen and laundry (and even the soap for it was included

it also had laundry which we used twice

was so well stocked, the beds were comfy, the bathtub was phenomenal for a soak, and the in suite laundry was

amazing views and super accommodating. we needed and early check in and it was no issue.

fitness centre poor

the bourbon, old-fashioned cocktails in the bar were spectacular

was busy during dinner hour -- we ordered room service and the food took +30 minutes longer than expected

the room service was fabulous

swimming pool wasn t open

clean. had room service

despite no pool for kids, my young daughter had a really good time at the pool

bedroom that was available, i told them that i paid for a 2-double as we were travelling with kids

could not connect to wifi

to many retail stores, door man, valet parking, entertainment ,the staff-joel our waiter he was informative, on

room service was excellent. extremely comfortable bed.

casino, the breakfast buffet.very nice room and comfy.

with all of the construction, taking place, handicap parking stalls are quite limited

the parking.

were expecting a pool for our kids

the pizza we ordered from room service was delicious

the gym was new and good equipment

front desk was happy to accomodate with a late check out and advice re parking and amenities

one night kids kept use up to midnight

hot tub was cold, but no big deal for us, it was nice and big for the kids to swim around

good quality and value. the gym was great.

quiet, comfortable beds. the room service and drinks were delicious. great location.

they only one pool, its heated pool, my kids didn't enjoy because they can't soak in for longer time since its

the room space i s bigger the wifi speed fast

the public paid parking fees. no onsite laundry facilities.

the gym is quite limited, could get more dumbells, barbells etc.

gym was really small, at night it can be a bit rough in the area, decent view on the 7th

staff were not friendly. had to pay for wifi

wish there was later options for room service but otherwise it was a great stay

service at the lobby bar at 10:30pm was horrible

the pool being heated was an excellent bonus

location. the valet staff are excellent! room service excellent!

room service was great, definitely paying for convenience but it was so so delicious and hot

trying to find the pool was confusing

laundry and dry cleaner which is important for families

was a lady asking for trolley and she said there wasn't one even though i saw it sitting in the laundry room

they even had a laundry facility

laundry facilities were not available the dryer was not working when i try to use the laundry room

the laundry facilities

the laundry facilities were cheap and siap and dryer sheets were complimentary

only 1 laundry room , 2 washers and 2 dryers which are quite old

operated laundry was fair price and the front desk supplied detergent and dryer sheets

on-site laundry is only $1

staff was friendly and went out of their way to provide us breakfast ahead of the scheduled breakfast time

breakfast variety laundry room

parking, laundry available

bedding smell like fried food not the normal laundry fresh smell i couldn't use the

had a pool and hot tub as well as laundry services

the place is clean and has laundry room on each floor. close to wem.

the laundry facilities are old, and in an unsupervised basement, which could worry anyone

facilities especially the pool and hot tub were well kept

the pool was a great size for kids to play and they enjoyed the relaxed vibe of the property

no aircon in kitchen area, we weren t allowed to check out late

free coffee and hot chocolate for kids in a lobby was a big plus

laundry facilities available

the sign in the bathroom bosted about being environmentally friendly by saving energy on laundry but the coffee

pool, breakfast and laundry

the laundry machines that were said to be working but ended up leaving me with soaked clothes

we made use of the common washer and dryer for laundry and that worked out well

love the in suite laundry, lots of room for family of four, close to mall

the coin laundry was very handy too

laundry wasn t ready yet during our stay but other than that we had a good stay at sandman

no laundry room

washroom floor, no kleenex, no knives, no popcorn supplied in room, low towel supply, no dish or laundry soap,

also liked that it had a laundry facility

the breakfast lasted until 11am

pool is always warm and welcoming -love the staff -cora is amazing and amethyst is so friendly-my

crowded parking

jets on the hot tub didn t really make it bubble as a hot tub should, the big pools floor was rough and the

on site question laundry

the water park is a hit for us

24 hour gym was awesome, as well as hours for pool and breakfast

parking

it was perfect for kids, from the slide to the depth

) and the food was amazing for both adults and kids

small pool

ease of access to my room and access to parking.

clean hotel with a nice gym and pool

the wifi connection is very low

was available room was clean reasonable rates lots of pillows free parking pleasant staff laundry coffee, tea

location, laundry, friendly staff

toilet paper nighttime, overcharged for laundry services $5 to wash $5 of dry, my time you got your breakfast

ease of parking

clean friendly free breakfast

laundry room, good

they even have laundry machines available

staff was helpful with figuring out laundry

underground parking was great for cars

i like the room itself and also the availability of kitchene

and next time would like to use the cooking area as i now know that i can use the kitchen and laundry services

location, free laundry , rooms well maintained

cleanliness, laundry room

free laundry services where u can do your own laundry 24/7.

we love the full kitchenettes we love having the option of cooking our own breakfast, free laundry(they provide

clean and new hotel with a nice swimming pool for the kids.

checking staff very nice and person work at bar was very nice

the wifi didn t work most of the time we were there.

the breakfast charges kids so much

only spent one evening so did not try the food. pool was nice for the kids

also sounded like we were right beside the laundry room

i hope it was just a bad housekeeping day but other common areas were dirty (laundry room was excessively

i would also highly recommend the guest laundry be cleaned

liked the underground parking option and guest laundry facilities

staff are accommodating, breakfast is really good, the room are nice with a small kitchen good parking

pool area was small and couldn t use when we wanted to because it was already full

the pool was closed and we were not notified on check in.

no breakfast, no hot tub, no swimming pool, no gym as advertise we are so disappointed

the burgers on the kids me in at the restaurant is really good! rooms are clean

we could hear the kids running above our floor but not tooo loud. otherwise it was excellent.

kitchen/restaurant was closed

there was only 1 soap bar in the room. toilet ? was plugged entire night.

ample parking

didn't like the body wash-would prefer a small bar of soap.

pool is pretty small and it got crowded with rowdy kids when we went for a swim that evening

from dogs and cats which i'm allergic to, the hot tub was extremely dirty, there was no guest laundry like

breakfast was terrible. laundry was broken. a lot of questionable clientele.

was on the first floor and required your room access card to gain entry which was also the laundry room

it has nothing to do with the kitchen, but i ve been here for a month and a half and the laundry services

we had to turn the heat on at night in june (it was raining and cool when we stayed), the laundry facilities

and in the three nights we stayed there one elevator was out of order twice no hot tub, but great gym and nice

love that it's pet-friendly and very quiet when you're in the room

along with the swimming pool, wish there was a hot tub.

i had three filters 1) pet friendly, 2) pool, 3) breakfast included

gym facility is good

parking is a little tricky

the room service was great, and check in was very easy at the front desk. kind staff all around.

pool and water slide, as well as gym

great pool for kids

not much! pool was a bit small with a ton of kids… but not much we can do!

every room in the property like fitness centre, laundry room, common washroom need a card to open

the laundry facilities were a great bonus

also it was nice to be able to do laundry in the hotel

due to high volume of use of laundry facilities, suggest regular cleaning throughtout the day is

long wait for laundry housekeeping did not come to clean the room

room 343 was very noisey and could hear everything from the pipes to them doing laundry all night long

basic toiletries provided (no toothbrush & toothpaste, no cotton buds, no bodywash soap), no laundry bag, no

and with the supermarket next door, laundry on site, and solid amenities it made for a really convenient

there was 2 laundry rooms next to us so you can hear laundry at 10am and the maids talk very loud down the

tv channel choices are basic, no bubble bath for spa baths, some rooms have little to no plug ins and no where

one laundry machine available at a time, in the 6 nights i stayed, never got a chance to use the

long wait for laundry

the laundry was free and everything was very clean

the walls are very thin, it sounded like there was laundry being done multiple times throughout our stay that

laundry was free (you just had to

wifi was almost unusably slow (~20kbit/s

staff at the counter a little rude. kitchen not open after 9 pm

the carpet was lifting in the rooms and floors didn t seem clean

shower was very poorly lit, the down stairs lounge says the kitchen closes at mid night it was closed before 1

location was close to where we were going to a medical appt but there is no pool and no breakfast bar etc so

the laundry facilities didn't work. tv: no movie channel, not even an option to buy.

its nice just the parking space no enough space

pool and gym were not open

this place staff is so friendly and professional love the pool and hot tub and the beds are so comfy also have

free wifi, free parking is all good

laundry machine was broken but repaired promptly, and they recommended a nearby alternative

property is safe and has good parking

staff and that the pet friendly rooms were on main floor, easy to take pet outside when needed

booked this place because of the gym facility and their breakfast

we didn't need it this time, but it is nice the hotel is pet-friendly