the wifi was very poor and unreliable

good breakfast; my kids enjoyed it very much.

help to advise in advance how to reach the parking being as i'd asked about parking motorbikes

lady receptionist, 10/10 for customer service cleanliness top notch great value for money free parking location

allowed late checkout and breakfast as i wasn't feeling well

next to the laundry room which kept me up all night and the lack of power points/connectivity and especially

we had a lovely time with a bottle of wine and someone else to deal with the laundry

room, very comfortable bed, good wifi, friendly and helpful staff, easy parking - and a gym

unsure of how to order room service or information leaflet

room, very comfortable bed, good wifi, friendly and helpful staff, easy parking - and a gym

bedroom had a pile of dirty laundry behind the door which had not been removed

staff were always friendly and helpul breakfast in the morning was great with a very wide selection to choose

super clean, comfy beds, a nice touch having water, tea, coffee etc in the rooms the 24 hours room service was

first hotel we have stayed at that require you to pay for wifi ( joke)

big thank you to masaaki who was super lovely and was able to get us an early check in for my husbands big

the pool the room and how spacious it was the staff the parking the location

was brilliant, the pool, the room, staff, cleaners, parking

food for kids and adults good menu to choose from a variety of healthy products eg starter melon fruit salad

pool was amazing specially enjoyed by my kids

we used the gym, bar and restaurant

too noisey room was next to the laundry room and buzzing all night could not sleep

a fire broke out in the hotel laundry which meant we had to exit via the fire escape

i was kept awake as the room was located next to a laundry room - there was a noise all night which was extremely

needed to do laundry

i think it was the laundry been picked up

get me wrong but i think the linen is beginning to smell of laundry wear and tear

room spacious and suitable, breakfast

groups of kids hanging around outside

was there a gym

wifi kept disconnecting

the room was satisfactory, and one plus point is that laundry facilities are provided

spa and treatment was a disappointment as only one lady works there and normally fully booked

we paid for the balcony & the room size was very generous, would be happy to come back with kids

check in early, swimming pool was always warm which was so nice after coming from snowzone with kids

bringing something needed in the bathroom straight up to the room and when we ordered late night room service

like the face you have to pre authorise the card 50 if you want room service yes i get that you will need to

breakfast was buffet style with loads of choice which was great

pounds for room service bit much also no parking so had to park in red bays at 2 pounds an hour and it adds up

had to pay 10 an hour for late check out but at least there was that option!

the size of the room, big comfy bed and the late check out time :-)

aside from that, staff lovely and breakfast nice

the kettle was tiny and difficult to fill, the breakfast was late to open, the coffee machine was broken and

breakfast was good and plentiful

the breakfast was excellent and so were the staff serving,really helpful and accommodating

at the hub, with some options of restaurants within walking distance, helpful staff at the breakfast

cool hotel, great reception and working area, super fast easy to access wifi, great room, good tv, good shower

on a arrival and free always a plus friendly staff love the fact they had board games games in bar area very

friendly and very helpful, our stay was comfortable , we got welcome drinks and complementary late check out

easy check in and allowed early check in

great for workspace / entertaining kids / socialising very comfortable room and bed staff very helpful and

we ordered from room service and which came in a timely manner and was fabulous especially the thrice cooked

best hotel i ever being excellent room service

wifi extremely poor

also, wifi reception wasn't too good at night, but fine in the morning

the hotel staff was so lovely and even room service was good

was very helpful and kind we had clean laundry left for us rooms were lovely and clean beds were comfortable

on new client and room make up days, all laundry is bundled up outside each room for a good few hours

very clean on arrival, hairs in shower on checkout difficult walking through hallway as lots of laundry and

i found some left over laundry inside one of the chest drawers and the hotel compensated me with next morning

generally very good bar the wifi

my laundry was not returned back to me on time.

not collected for laundry but put back wet for reuse

great parking, very friendly helpful staff, room with everything i needed at a good price.

we had a meal from the bar on the first night and it was very good and the person who was on the bar very

there is a nice pool area and sauna

having in house washing and laundry services is great

comfortable room; restaurant; lounge area; laundry facilities; easy parking

fact that laundry room doors were all open when in use, was not nice for residents to have to walk through to

the room had everything we needed, plus a fan in the cupboard and there was a laundry room with an iron and

bit noisy outside my room due to the proximity to the laundry

with family and it was horrible experience- our laundry went missing, short of staff and unfriendly

family room looked small,kids bed was not made, there were no linens to make them,i had to ask for a refrigerator

also, i logged into wifi with my mobile and then it wouldn't let me log in with my tablet

the sofa bed isn't big enough for 2 kids and the bed was the most uncomfortable thing i have ever tried to

good location, very clean, lovely staff, good room service and value for money

location is very good, easy to find and convenient to buy foods and laundry nearby

bedroom cleaning was incomplete with used laundry, crockery, rubbish blocking the doorway

parking very easy

old building, wish i tried the bar and food, nice atmosphere and quite busy on a sunday night which was great

great location friendly staff clean and comfortable good facilities good wifi

breakfast managed will in light of covid venue superb, kids loved it.

money from account for security reasons and is still pending, i think this is for if you use room service however

i also had to ask for more danishes and all that was left in the kitchen were 5 croissants which were stale

shout out to faye and all the kitchen staff made us feel really welcome even at 6 in the morning a smile goes

wifi would help better

not enough towels. and you had to pay for any room service.

i left milk in the sink in water to keep it cool until i returned from work only to find that room service had

room service excellent

friendly staff. good food. comfy beds..room service.

room service staff although they were repeatedly informed and reminded of changing towels and

also when you didn t trouble them to clean your room they put clean towels by the door the laundry service

room service coffee was awful, the disposal in room cups were awful

room service was lacking, requested my room to be made up two days running and wasn t done on

bar was well kept with a cracking pint would definitely return if ever over that way

and they had blue marks on them, staff were not welcoming and came across quite rude, phoned for room service

no laundry service saturday and sunday

the service area which resulted in almost constant noise from staff access to this area for bins, laundry 'pods

parking was plentiful and so made a very easy overnight stop

car park due to harvester restaurant guests, i also didn't appreciate that it was a pet hotel

we were graciously granted a late check out due to unexpected circumstances beyond our control.

there is no laundry service so this is a short stay hotel

the lack of gym, and laundry services but guess can t have it all.

good food in the bar and breakfast was great

for kids-no games room, no outdoor play area etc given that most visitors to the hotel will be families

bedroom was very comfortable, breakfast was excellent, all the staff were so very helpful

excellent reception staff, glenn. great gym, restaurant and bar

terrific selection of excellent food for breakfast

great choice of delicious food for breakfast. pool and spa were brilliant!

kids enjoyed the stay my family room was perfect for the boys and us and they lived the breakfast

one girl serving at bar, serving food, and running to rooms with room service

location, staff, rooms, free gym, just great value

good location for work trip, wifi worked, friendly staff

parking outside hotel and we were allowed to leave car an extra hour for a walk

comfortable bed, clean, free parking, good breakfast.

my chips were abit cold from room service but i'll forgive ud83dude01

i also found my dirty laundry that i had placed to one side had been rummaged through

lovely hotel great staff who served us drinks at the bar very late at night.

plenty of parking available

as a coliac they were really helpful with arranging me a gluten free breakfast, with was amazing

left a special message in the room for my kids after i mentioned they liked spotting the rabbits that are in

crashing loud noises at 03:00, like large bags of laundry crashing down a shute

i enjoyed using the pool and spa as well as the gym

the wifi signal was bad in our room but that didn t impact on our great stay

pool was very busy and loud full of kids

kids splash time in the afternoon meant the mainly adult clientele could not really use the spa at

in a couple of times the view out right outside of the room's window was one of the hotel's dirty laundry waiting

in one of the rooms (room 28) the view is immediately and closely facing outside the hotels dirty laundry which

could not open curtains in the morning as laundry cages were being moved around immediately outside our window

a high floor but was put on the ground floor with a view of the laundry carts and nothing else

lack of choice of eggs at breakfast no laundry facility for long term

to step in the shower, radiator was on full heat so had to open windows so a waste, room outside laundry so

in the outside room number 24 so disturbed on four occasions by staff going to laundry room not the best as was

wd didn t have the wifi code in the room

good location, friendly staff, reserved parking for me and easy to navigate.

there's a room service every morning, at least was for the whole of my stay

not the hotels fault but a johnsons laundry service truck driver ignored the give way to oncoming traffic sign

about laundry rooms & dryers on most of the night

wifi in room was patchy.

dinner and breakfast were great

pleasant room service and restaurant staff

also we were right above the kitchen and laundry so a little noisy first

free parking and a warm welcome

not able to access wifi in room

we had dinner in the bar which was delicious and good value

wifi does not work

i don't like to complain, but kept waking up with noise off laundry room below hopefully next time i will be

laundry facilities )

the laundry service was not explained but on my last night i just found a laundry bad now hanged

i requested and paid an extra 20 for late check out to then be disturbed not just once but twice quite abruptly

breakfast excellent, extremely spacious & comfortable room and ideal location for visit, also

wifi is pretty bad

i also asked for early check in but staff did not mention a

the parking is convenient and was free with the stay and the newly refurbished bar was very stylish and had a

issues i had were around being on holiday with two kids and without a second adult to help, so about accessibility

wifi wasn't great- kept reverting back to 4g

the tvvv be remote was faulty and i found some other persons dirty laundry behind the tv

clean and lovely bar area

poor wifi and data signal. phone signal was worse.

was in a good location with plenty of free parking the hotel had lovely gardens and a seating area

grate location clean tidy staff excellent .food good room service excellent all in all tops

my bath towels smelled of food. maybe the laundry area is near the kitchen?

laundry service truck parked behind us when we wanted to leave in the morning - bad planning as

room service was efficient and good

wish breakfast was included in the price

room service got my order wrong

friendly helpful staff, clean comfy rooms and the bar was an added bonus

unfortunately, there's no room service for water, which made it rather inconvenient

lovely entrance hall with seating & a bar area & very welcoming staff ud83dude00ud83dude00

early check in and nice staff at reception

it was full of kids running around all night could not sleep

warm welcome and very helpful team, especially the lady on duty for bar and then back for breakfast, very

were part of a large wedding party staying there and we all hoped to meet in the bar after the wedding

there is plenty of free parking here - we have never had a problem finding a place

safe, secure parking and beautiful gardens

good bar and restaurant

guest laundry facilities

the amazing view from the room (track side) breakfast was amazing staff were exceptional

each stage about allergies and there is an open kitchen, so you can see the food being prepared), gym, ample

had a nice workout in the gym too, and had free wifi and a decent little shop

it was so cheap compared to other hotels and the views and facilities such as the rooftop bar and terrace were

room 202 was next to the laundry so it was a bit noisy during the day.

lovely friendly staff. enjoyed using the new gym/fitness centre.

it's good they now have a gym, even if it's small

great staff. helpful. great location and ample free parking.

very professional staff especially at the reception. great room service and excellent location

staff were excellent, the wifi good enough to stream and the location conveniently placed.

clean comfortable room, ev charger on site, and bar / restaurant by the river

i had trouble finding parking due to the wedding party, and accidentally parked in the staff area

beautiful riverside setting - friendly staff - clean and fresh hotel rooms - lovely bar and

clean and great parking. lovely quiet location.