we liked that they were pet friendly with no hidden charges (many hotels say they are pet friendly but then

pet friendly

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for

good parking for our car and utility trailer

we liked the garden and the parking lot

very poor wifi

steal your car in their property, and one of the reasons why we chose that place was for the parking on the

hotel had private parking and it was closed during the night, which was safe

the parking lot is small

pet friendly

safe & secure parking is attached to the hacienda

parking is a few blocks away

they picked up our laundry at the laundry center down the street for us because they were going to close before

amazing spa - try the massages, worth it

the pool is too small, probably just for decoration

could do better on the breakfast (although tasty, there was not much choice)

swimming pool next to the room. too noisy

also, there is a very noisy bar just at the corner

parking lot is located several blocks away the hotel

they don't have their parking on site

we couldn't get the wifi to work in the room

wifi was not working properly for most of my stay, a member of staff made me experience an

was ok as we only sleep and the weather was not so warm to use the swimming pool

the swimming pool was nice and perfect location.

the pool was fantastic to simply lounge, and the location couldn't be better

free wifi with good signal in the room

close to all the sites to see and they have room service that's very quick

wifi

location wifi

great location, very friendly staff, very good wifi connection

didn't work, also nobody help me with laundry

the location was absolutely superb- we just walked to everything, easy to find and the parking was great

one night but we loved it, close to everything we needed and very important for us to have a safe parking spot

wifi at all, i ve stayed in cheaper hotels and they at least offer wifi

tv didn t work. wifi was inconsistent. room was dark

laundry service, price not quoted in advance

the staff were helpful and helped us to do laundry but this was more expensive than we expected

swimming pool so cold. this will make no to go back

very comfortable room , good swimming pool and very good food in restaurant

if you have kids, the pool is great and has warm water

there was one negative thing it would be that the wifi in the rooms is not the best

spa does not have enough equipment or shower

aware that there is no bar area, no room fridge or drinks other than a mineral water

rooftop pool nice as well

itself (an old mansion completely renovated in the most exquisite style, with a rooftop and a pool with a

bad wifi

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby

bathroom installations were not so good. wifi almost none.

decent rooms, but hot water and wifi were iffy at best.

ok room. nice people. good parking.

didn't have screen on the windows, the pool is small

safe parking

the pool was rather cold to use

wifi works best near restaurant

minor complaint is that i was told we couldn't have a bar of soap for the basin as well as the shower so we had

wifi is great and the beds are very comfortable

a parking spot, they helped us carrying our baggages to our door especially we had our two kids

room service and cleaning was done with care and the staff was amazing

a parking spot, they helped us carrying our baggages to our door especially we had our two kids

book their spa day i got a facial spa

probably the beds a little hard for my liking, i wished they had bar open 24/7

location, the design, the restaurant, the swimming pool and foremost the staff, they're incredibly friendly and

swimming pool was cold and the don't have baths just showers, a hotel of this price should have fancier

free valet parking

free parking was especially a bonus

the laundry service ruined my white pants & 2 days later, the staff has no clue how to resolve it

but the worst it was that the pool had a lamp floating inside exposing everyone to get electrocuted inside the

swimming pool was too small

the pool was closed without mentioning anything and when we stayed two of the three lifts did not work

no room service

clean rooms, nice service, comfortable bed, good breakfast.

breakfast can imporove

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

breakfast

i like the breakfast a-lot

having to keep asking for the wifi password at reception, they kept giving us the wrong information, i was not

the room was comfortable, the wifi was strong and you can t beat the food

pool area is beautiful and service is quick and attentive

the parking is for free

they have parking

gym/pool level marked g just like the g for ground floor

although we could get in to the gym which is really nice

rooftop pool and the cleanliness, and as a real state investor, i loved their location location location

rooftop pool area/game room/gym was a huge

room service and food was good

gym

pool was not cleaned, breakfast could be better with natural juices and fresh fruit, rather than

nice areas around, barroco museum walking distane, golf court in front of the hotel nice view.

i had my 2 kids and they where very sleepy needed a bed asap

they charge for wifi

room service was excellent. the layout of the room was amazing.

pool a tad cold.

unfortunately, the pool was very cold- needs a heater installed

workers were promptly when needed for room service

staff, great food and great outdoor pool area for relaxing and meeting people

outdoor pool was clean and warm in a lovely setting

from breakfast to the special dinner, the crew was always open to help, thoughtful and present

room size, swimming pool and gym

breakfast free parking perfect location to go outside the city and next to a outlett

was excellent the service the room the bed the pool the bar the restaurant everything was

the bar staff were a+ the swimming pool was great

the gym was closed, that wasn t good at all for me.

event in the hotel when we got there at night, we were with an elder and there is no preferential parking for

room service was amazing and exceptional customer service from check in to check out.

wifi connection is good

clean room and very comfy bed. room service is quick and restruant was amazing

room service was also on

they have a small but very complete fitness room

check in, room service nunca respondio

only parking

parking they would not be responsible for tha car during the night the car was parked in their

utensils at breakfast

it was a good clean room. they had free laundry service.!

very crowded & busy the area in which the hotel was. very hard to get into the hotel parking

breakfast staff was very helpful and cheerful

the hot breakfast food had ham or bacon on it

oh, and the private parking seems and feels very secure

is no laundry service as shown in the pictures, also there is no kitchen and no microwave as shown in the

we ordered room service, just passable, particularly the not so good lasagna.

and decoration, enugh parking lot, very good restaurant

the service overall was over the top, everyone was super nice and helpful, i noticed that they're pet friendly

very nice hotel that is pet friendly

there was access to the gym facilities and the pool facilities

there was access to the gym facilities and the pool facilities

gym too old and tiny , not chance for early check in

speed, room a little noisy (close to the main street) and the breakfast is extremelly

location, cleanliness, free private parking and room's size.

-accommodated me on my early check in

very nice indoor pool and jacuzzi

was not like photo online, breakfast not american, no hot cakes, chilaquiles not good, was cold a/c even tho

wifi didn't reach the gym.

and a room safe that it was far from safe, no hangers in the closet, no pool or gym available, no wifi for the

the smell of the elevator. the room was very hot and the pool didn't look well.

peeling tub, and a room safe that it was far from safe, no hangers in the closet, no pool or gym available, no

gym was closed for maintenance, but for 2 days we were told it would open in a couple of hours

staff from kitchen / restaurant were amazing, they remembered my preferences for my everyday breakfast and

staff from kitchen / restaurant were too kind to offer me a pill and baking soda

locked parking area and enough parking

new building, great restaurant and gym

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

need to open club for breakfast at 7 am

booking for swimming room is mandatory, i did booking but when i was there it was full of kids

on the 12th floor where i was, there is bar and very noise and loud music until late night

breakfast buffet is really good with a lots of choices

great hotel, staff very friendly and supportive. great restaurant and breakfast was excellent.

breakfast room was freezing cold.

in general everything was very good. even the breakfast was worth the stay.

the girl in the restaurant was super apathetic. pool looks kind of dirty.

pool, gym, parking lot

in general ok. perhaps the swimming pool area needs additional elements, like showers.

everyone from the valet parking attendant, the front desk staff, the restaurant (especially the woman who makes

breakfast included buffet amazing location next to the freeway i love this hotel vip services parking i been

i recoment this hotel 100% breakfast included buffet amazing location next to the freeway i love this hotel

clean , pool, service extremely friendly ,high quality hotel

breakfast is too expensive

parking lot elevators very noisy if your room is on that side

great place, great view, and i really enjoy the free breakfast

buffet, more options for small kids apart from pancakes

-the gym is ridiculously lackluster for a 4 stars

views, pool, restaurant

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

liked the covered pool

the pool area was not clean and overcrowded

parking for my motorcycle

pool and hydro pool are advertised as heated, but they were both very cold during our stay