swimming pool was cold and the don't have baths just showers, a hotel of this price should have fancier

probably the beds a little hard for my liking, i wished they had bar open 24/7

loved the parking situation

free parking was especially a bonus

very nice pool and the entire staff was amazingly friendly and polite

book their spa day i got a facial spa

room service and cleaning was done with care and the staff was amazing

a parking spot, they helped us carrying our baggages to our door especially we had our two kids

a parking spot, they helped us carrying our baggages to our door especially we had our two kids

wifi is great and the beds are very comfortable

lovely pool

hot tub doesn t get hot really as it shares water with the pool

new pool area and the two restaurants we were there for two nights and we never left the hotel as all

they have parking

the new pool was warmer then the original one

lobby, restaurant and outdoor spaces were delightfully decorated and the pool area was very pretty and relaxing

safe parking

the small pool could have used a little heat

wifi connectivity was very bad, nearly non existent in the rooms

entry to pool should have a short handrail placed on brick wall for pool entry.

lovely location with a swimming pool

unfortunately, the pool was very cold- needs a heater installed

outdoor pool was clean and warm in a lovely setting

staff, great food and great outdoor pool area for relaxing and meeting people

loved the room, we had jacuzzi room with view of pool

the laundry service ruined my white pants & 2 days later, the staff has no clue how to resolve it

wifi not reliable

no room service

swimming pool was too small

they were quick to assist us at the lovely heated outdoor pool with meals and drinks even though we were the

very poor wifi

steal your car in their property, and one of the reasons why we chose that place was for the parking on the

hotel had private parking and it was closed during the night, which was safe

breakfast can imporove

i like the breakfast a-lot

clean rooms, nice service, comfortable bed, good breakfast.

staff very friendly! breakfast was very good!

excellent service by the staff. it is pet friendly, it os celan and the price was fair.

the staff were helpful and helped us to do laundry but this was more expensive than we expected

laundry service, price not quoted in advance

location, across from pyramid, very good, tasty breakfast, easy parking, very fluffy

wifi

swimming pool so cold. this will make no to go back

they picked up our laundry at the laundry center down the street for us because they were going to close before

parking was a little cumbersome with the valet waiting times and the parking lot being outside of

because the pool is quite small and not very exposed to the sun, otherwise the facilities and the breakfast were

pretty room a/c and heating work well and easy to use great staff good breakfast there's a pretty pool, but it

the temperature of the pool is perfect

parking is a few blocks away

pet friendly

the parking lot is small

safe & secure parking is attached to the hacienda

pet friendly

we liked that they were pet friendly with no hidden charges (many hotels say they are pet friendly but then

parking lot was super close to the rooms

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for

good parking for our car and utility trailer

they don't have their parking on site

also, there is a very noisy bar just at the corner

parking lot is located several blocks away the hotel

the sky bar was strange but nothing wrong just did quite fit the building

wifi worked only for a couple of hours during our stay, when it worked it was very slow

also, it is hard to keep pool area clean due to birds roosting in tree

kids enjoyed the pool

it was hard to get room service but the food was delicious.

we could do an early check in as fortunately our room was ready

great location, very friendly staff, very good wifi connection

location wifi

close to all the sites to see and they have room service that's very quick

wifi

the rooftop pool is not really for swimming.

aware that there is no bar area, no room fridge or drinks other than a mineral water

there was one negative thing it would be that the wifi in the rooms is not the best

the pool area has great views of the pyramid and you can see the volcano

we didn t check out the pool, but the breakfast was delicious

didn't work, also nobody help me with laundry

there is parking space with security

wifi at all, i ve stayed in cheaper hotels and they at least offer wifi

hotel is very nice, well located to the sights. has a good secure parking lot.

wifi was slightly spotty at times.

bad wifi

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby

bathroom installations were not so good. wifi almost none.

breakfast, small happy hour, and service.

excelente staff and customer care. the breakfast has a lot of variety and delicios.

although we could get in to the gym which is really nice

there were a lot of people and the pool was a little bit dirty

free breakfast: there were 2 early groups finishing off everything, kids and coaches

relaxing pool area and friendly reception staff

the room was very clean, and pool area was nice. it could use a hot tub

and there wasn t any chairs or sits to be comfy outside looking at the beautiful view of the golf court and

of the room - the deluxe suite does not have any 'deluxe' amenities: no coffee machine, the mini bar was locked

spa is no longer functional

room service was excellent. the layout of the room was amazing.

decent rooms, but hot water and wifi were iffy at best.

ok room. nice people. good parking.

the gym was closed, that wasn t good at all for me.

s no option in room booking for including breakfast there s a construction next door, parking area not

room service is nice and tasty

event in the hotel when we got there at night, we were with an elder and there is no preferential parking for

wifi is soooo bad

only parking

room service was also on

check in, room service nunca respondio

they have a small but very complete fitness room

breakfast was good.

breakfast and attitude of staff at the restaurant

the breakfast was good; the buffet was excellent

was not like photo online, breakfast not american, no hot cakes, chilaquiles not good, was cold a/c even tho

breakfast

was a heated pool and decent gym

the breakfast was excellent. the quality of the products was great.

breakfast was included and the buffet had a variety of items

in general everything was very good. even the breakfast was worth the stay.

we where unlucky to have a family with 2 screaming kids arrive at 2:30 am

bad wifi

clean, great continental breakfast included, could do a late checkout, i askedb for a room with a view towards

the gym is a joke

wifi password given was not correct / not working

breakfast was really great

need to open club for breakfast at 7 am

incredible breakfast, perfect location, excellent staff, big room.

booking for swimming room is mandatory, i did booking but when i was there it was full of kids

gym wasn t available during my stay. rooms on the top level are pretty noisy.

room service food mediocre

is no laundry service as shown in the pictures, also there is no kitchen and no microwave as shown in the

in the morning the room service started very early and we didn't have a

very nice hotel that is pet friendly

pet friendly and with secure parking

we ordered room service, just passable, particularly the not so good lasagna.

there was access to the gym facilities and the pool facilities

there was access to the gym facilities and the pool facilities

gym too old and tiny , not chance for early check in

good breakfast for the price...

mexican breakfast , coffee and tea avaliable all day fresh and clean location is near estrella de puebla-

was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they

the parking lot

very good continental breakfast, within close walking distance of several restaurants and a grocery store

the breakfast food was not so good

breakfast could be better

food is very basic, just breakfast

the breakfast is functional and a plus

breakfast and cofee and parking

the continental breakfast options and the color of the pool

the pool needs a schedule about private pool parties, for try to take a less busy time in there.

no swimming pool, dining room or lounge

and a room safe that it was far from safe, no hangers in the closet, no pool or gym available, no wifi for the

very nice staff, good location. clean rooms, comfortable beds. ok gym.

great hotel - nice room / good breakfast / secure underground parking.

view of the volcanoes. great bed. interesting commercial area. good underground parking.

room with the view of popocatepetl

dishes in the breakfast were lacking flavour, like just a liiiittle salt could have done wonders, but around 7

wifi cuts and is slow, for online business conferences they need to improve speed and signal

breakfast at the restaurant was very good

did like having breakfast served to our room every morning and the flexibility with the cleaning schedule

was very clean, modern, had everything you could need in the kitchen to prepare a meal, accepted pets, and it

the daily breakfast included was delicious, also