breakfast was good

small gym (did not use), good internet connection

gym needs some more equipment restaurant was too much crowded

breakfast was changed to room service

good breakfast!

the sights are beautiful and a breakfast every morning

free parking

was great, breakfast, facilities, location

breakfast, gym, location, staff, comfortable beds

parking under the building

i could hear the semi trucks all night i ve sent some clothes to the laundry

was a bit of noise between rooms, and the wifi was difficult to figure out

room service took 2 hours to get to our room

staff and wifi

when i was asking the personnel ( like concierge) to do something (bookings, laundry, etc) , i had to ask 2-3

the food of the room service was very bad and way too simple for a high class hotel

in the bar a have an issue and they make you firm for an extra pillow 150 usd, rediculuss

i had room service breakfast and the food wasn t well cooked

gym was big and had enough equipment for any exercise or routine you can think of

lady from the laundry s service knocking at every door on our floor to see if anyone needed laundry service

breakfast buffet was excellent

breakfast

you should definitely add the breakfast buffet, good price for delicious chilaquiles, eggs, sweet bread, coffee

really good breakfast many vegetarian option. nice presentation

gym needs a major upgrade.

the breakfast

location is a plus. walking distance of nice breakfast and lunch options.

bed & pillow were comfy for a good nite s sleep, the night shift staff & the kitchen one were kind & helpful

excellent large breakfast buffet with wide variety including fruit

there's a laundry machine, but no laundry detergent

asked for information for a laundry service, again the wrong information was given

spacious suite room with kitchen facilities, refrigerator, coffeemaker, toaster, laundry machine, spacious

nice floor to ceiling windows with a great view laundry - washer dryer in the rooms

there is a kitchenette with refrigerator, stove, coffee maker, even a washer/dryer for laundry in the room

when you order room service, the server, ubaldo, brings the portable credit card terminal and charges you in

the pool/ gym area were super nice and clean

indoor heated pool was being repaired and couldn't use it at all (heater was out).

cool hotel, nice pool, super gym

gym is perfect just need more cardio

the pool has warm water and it was an inside pool

also i had another unpleasant situation with the laundry: i gave them my clothes, they never advised my it

there were stains on the bedroom sofa and the breakfast coffee was awful.

nice breakfast.

no swimming pool. room service is not 24 hours.

no pool is a downside:/

breakfast, excelent room, wifi, tv great definition, size room, clean room, bed sheets, bed size, air conditionated

the breakfast place

location, breakfast , personal, rooms

the breakfast menu could use some improvement, add more choices.

breakfast was ok but could have better variety

the gym is well equipped and the outdoor pool is a nice touch - it is heated too

friendly staff, amazing breakfast, great service

early check in may be 2 pm? late check out 4 pm?

not very good room service food

however, the service at the reception, room service, wi-fi, restaurant, they are all amazing employees

has an excellent gym, great breakfast and great staff, the only negative point was due to the laundry service

laundry service

the breakfast and location outstanding, very good.

i really like the breakfast

we ordered from the bar a couple of nights and also did room service a few times

didn t really like the restaurant (room service)

i made a booking for a massage in the spa but when i arrived there was nobody there (i waited half an hour)

were super clean, the staff in general was very helpful and nice, the pool is amazing for kids and breakfast is

breakfast was excellent, with a wide variety of dishes

i liked the pool, the cookie and the room service meals.

no laundry & no personal microwave access

love the location near by restaurants ... breakfast buffet was excellent lots of variety

the breakfast was great and huge

gourmet bar had a limited selection of alcoholic beverages

me with every question; the restaurant staff, who were very accommodating and helpful; to the room service who

further out of the city, took quite a long time to get drinks from the bar during the day as bars weren't

enough sunchears and clean towels at the pool, the staff at the bar werent helpful saying that they werent more

breakfast buffet and rooftop swimming pool

pool was closed for maintenance but they still let us sunbathe so not too bad either!

the pool is pretty (even though it was too cold for a swim), the 24/7 gym is a great addition and the breakfast

laundry service was excellent

regarding the facilities, the swimming pool is very small

front desk lady at the spa is extremely helpful and friendly

spa and gym facilities and the room we had was perfect with a great view.

room service is so-so, terrible pool

had a bad cigarette smell, they did say they ran out of towels and that they were doing the laundry, i asked

breakfast is amazing

breakfast and menu can be better the way for international gusts .

proximity to centro santa fe. size of room and tv. free parking. shower.

clean, quiet and comfortable ,stuff are helpful,breakfast was good

wifi signal was strong

casa culhuac's rate was the lowest/night and they even offered a free airport shuttle & breakfast- you can't

the breakfast was amazing

property with well-equipped kitchen

parking area is difficult to enter and exit to much traffic and is nobody to help you to open o

receptionist was very nice, very helpful.( forgot to ask her name) free laundry.

- very poor gym with broken machines, hence

kitchen big and clean (even if i dond't have the chance to use

the kitchenette's things were pretty basic, for instance no spoons :-)

kitchen utensils they should put more stuff

tv and wifi

breakfast was great

good breakfast, specially the omelettes

room service it's ok

has a kitchen, for temporary stay, but they don t provide a dish cloth or an oil for cooking

comfortable bed, clean room, room service. gym and sauna.

was not able to order room service on the website from the qr code

breakfasts were great and made to order, which was a nice touch

good location, breakfast good, nice roof garden, friendly staff

breakfast is served on a terrace, where in the morning it gets cold

good breakfast

love the breakfast, location at the roof top and the great service

room service available , room decoration could improve

also on the website it stated that the hotel had spa facilities however there was no sauna

gym is tiny, breakfast not included, relatively few facilities for 4*hotel.

gym room is on construction

amazing room, very clean! very happy with the location! big plus for a free wifi in the room.

i wished it was cleaner, but maybe i became more conscious of it since i went with kids

the rooftop swimming pool, spa, and gym are more than enough for a short visit

nice gym and rooftop lap pool

breakfast was really good - many options

breakfast was great

arrived and i ended up sweeping the floors myself with the broom and dustpan available in the laundry area

i appreciated the laundry service i had twice

hairs left in all bathrooms and kitchen. terrible!

breakfast bar if you can call it that was the worst i ever had, it had nothing construction in or

breakfast was a little disappointing

noisy a/c, in my case confused laundry service, the hotel's surroundings do not invite for a stroll outside

the rooms had no water and empty mini bar

everything was good, clean and nice people. top floor has pool and gym.

very clean, quiet, good amenities, nice gym, comfortable rooms

samuel and his room service colleagues were extremely kind

breakfast was excellent though there s a language barrier preventing us from communicating well

breakfast was out of this world

breakfast was good but not great

breakfast was great

breakfast was a bit tasteless and limited but in overall totally worth it value for

ordered laundry of shirts got them folded back not ironed!

rooms too little. i expected more space. mini bar will be nice

gym equipped friendly staff clean

there is no frigobar into the room, there is no toilette into or close to the gym.

wifi slow down often

11u bar closed ud83dude01

really nice breakfast!

breakfast was not exceptional as advertised and to slow that everyone should have at least 45 mins

attitude, room service past 11pm, i ve order something on sunday, left my tray outside my room and today

the lobby was beautiful and had a nice bar in it

they don t have any sausages or bacon for eggs no room service at

also a nice gym

although there is no restaurant, the hotel offers a very nice breakfast as part of the room rate, and brings

no restaurant, no room service, no concierge, no 24/7 maintenance) - rooms are very small with low ceilings,

it was beautifully decorated, the staff were helpful and kind, and the breakfast was fantastic-- the chef came

old, ragged sheets. wifi not working. only 3 channels of local tv

hotel's wifi was spotty

they need to be more transparent about laundry services and fees

very expensive laundry service

breakfast was amazing, many choices, fast and well-prepared

wifi was bad

of bedding, towels, location and included breakfast without limits as to what you can order

had pungent smell receptionist made me pay for laundry in advance and promised to deliver to my room at 10pm

the gym was a bit dated. the breakfast was ok. but the breakfast staff were really, really nice.

good location, close to many interesting places, spacious room with kitchenette and living room

we had a suite that had a large bedroom and an even larger living room + dining area + kitchen

the breakfast was always fresh and delicious

breakfast though limited is amazing

breakfast is delicious

the service at breakfast was very professional and friendly

spa suites are always amazing

the wall around the spa had humidity issues

location in polanco - lots of (expensive/trendy) restaurants, bars and gym/yoga studios around

new , the best location in polenco, excellent food and drinks , roof top bar , amazing staff

location in polanco - lots of (expensive/trendy) restaurants, bars and gym/yoga studios around

they told me breakfast wasn t included, i showed them it was as that s what i selected when booking, when

really- the pool is a bit small and no longe chairs were on the roof but the set up and bar looked wonderful

no menus in hand, but we look forward to another visit to las alcobas when we can peruse the breakfast menu more

a little rushed at breakfast.

breakfast disappointing; mostly uninteresting choices...

no bar in the lobby. would have been nice to order a cocktail at a lobby bar.

the restaurant was small, no bar / lounge area

the pool is not a pool but a jacuzzi

menu at resturant was smaller than room service menu

the spa staff are professional

24 hours gym helpful whenever whatever staff size of the rooms

the bar could be more entertaining

additional services such as the pool and the laundry are very efficient

room service quite expensive.

we asked for spa and could not get an answer

excellent rooms - cleaning, gym and sauna and wellness

and the pool area on the seventh floor were spectacular and were perfect for a spring break with kids in cdmx

kitchen, whole exterior wall was glass

room was a bit noisy and when we asked for the laundry, one of the staff told us our things will be the ready

the wifi had bad reviews but our experience was very good and better than most places we've stayed

cozy place while offering all the conventional comforts of a good hotel, including a delicious breakfast

of all, hany

wifi is not reliable and consistent across the property

the location where the breakfast is served.

breakfast was good

ry small and basic, but nice detail) gym has 3 machines

the roof terrace is very nice free snacks after 5pm

the gym is very small and only has light weights and treadmills - better to exercise at the park

breakfast was ok, not quite as elevated as the rest of the experience.

of the property, the service and attentiveness of the staff is way beyond expectations, the breakfast was

and funky design elements, the stately oversized room and shower, the amazing chef-prepared breakfast, and most

early check in was offered, and the staff were great

breakfast was absolutely incredible

sub par breakfast

the breakfast was also not as good or plentiful as it usually is in mexico (eggs were extra and there

breakfast included is really simple

you will have the breakfast in your room

attention was amazing, included breakfast was filling, i will be coming here again

kitchen took long

laundry didn't return to room for 48 hours after multiple enquiries

the hotel had an incredible gym, perhaps the best i have experienced, and was in a lovely area with a grouping

gym could have some space for yoga and other workouts not including machines

additionally we tried to order room service two times and did not have a menu or qr code in the room from which

needed to call room service for hot water

perhaps can give complimentary laundry service to guest who stayed after certain period of time.

laundry department destroyed my velvet suit jacket

room was big and comfortable, facilities such as pool and gym are world class and the staff is amazing

excellent gym, great location!

it would have been nice having breakfast included.

a good room service, it is fast and cool

we only had breakfast at the hotel

breakfast was very good ud83dudc4d

we only had breakfast at the hotel which was good but the coffee not so good

the location, the staff, the room and the breakfast

although a small bar of soap was provided in the bathroom, i could not find any shampoo

loved that this hotel had a guest laundry

breakfast was perfect. the place is very good. the personnel is very friendly and professional.

staffs are very nice, and i love the fitness center so much, big and satisfied the most workout requirement

loved the breakfast, kind of fresh fruit you usually don t find in simple business hotels

breakfast was good

items like checking-in, they seemed to have been a annoyed by anything else (even getting laundry done)

the buffet breakfast offered great value for money and provided delicious food, with more mexican options and

is the best, especially the restaurant team amazing and professional people as well as the room service

room service you could still see a little dust and hair in corners and i don t really like dark

nice gym and yoga room. rooftop pool. spa was not hot. good breakfast, great rooms.

hotel is ok. but could be more better facilities. like gym is very small.

majo at the counter desk was kind enough to arrange a late check out for me

the lifts were quick and wifi also was good

breakfast was fair

staff for breakfast no polite

gym is a joke

the parking is free, although is valet parking

it was to far away from some stores and needs more updated gym equpment but it was a amazing experience

privacy, mexican style bathrooms and over all view of the city with a gym.

wifi is good if you are relatively close to where the wireless location must be, but the truth is,

also offers laundry facility

in addition, i was surprised how well equipped was the kitchen and laundry

everything is immaculate great for a long stay with the kitchen and laundry facilities in the suite

and location, all packed, comfortable asf, had a kitchen and laundry, smart tv and changed the sheets and towels

laundry in the room

they were helpful with laundry service and providing recommendations on outside dining

room has very bad sound proof so you can hear everything from the laughing in the bar to the phone in the

security at the door, the gym

gym opened at 8am. if you are traveling for work 8am is too late to go to the gym.

gym opened to late for who is working and like to work out in the morning was not good

incredibly helpful, i was not informed of a private event that closed the pool and the rooftop bar during my

breakfast is super good quality and the staff amazing

the location was perfect for us. the roof bar is very nice.

didn t like stuff on breakfast

would have liked to have had more of an atmosphere in the bar etc

breakfast was absolutely delicious fresh, well prepared, and a perfect start to the day

also not even coffee is free for breakfast

moreover, the gym advertised by the hotel simply did not exist

the boutique gym on the rooftop was a great bonus, and everything was spotless and thoughtfully curated

the breakfast was frankly disappointing

no gym, no spa, no pool, not great for the price compared with others.

i had a breakfast in the restaurant and i'll never come back there

breakfast was only fruits and toast

food was not so wonderful and also the spa bath was just a bath (although the shower was very good)

in addition, they did not provide the continental breakfast as confirmed by the general manager because the

weak wifi connection

rooms are ok (bonus : there is heating) - staff is nice and accommodating - there is a parking - it is extremely

wifi was good on a laptop, but rubbish on a phone

the wifi was really bad, it only worked 50% of the time

wifi mostly didn t work or was extremely slow