shabby corridors, rooms still being cleaned at 5 o clock, with hampers of dirty laundry and dirty bedding on

wifi had a poor signal and kept cutting out around 10pm

btw the bar works very late (after midnight) for hotel's guests

parking was muddy. not really what you want when staying at a hotel.

the parking, staff and breakfast were all you could ask for

it was right over the front entrance by the laundry cupboard

the gym, pool and spa facilities are also great

restaurant and bar service excellent and food was very tasty with lots of choice at breakfast and vegetarian

the gym, pool and spa facilities are also great

could not pay on the app for room service. i went to reception and paid there. no issue.

the small gym was also a nice bonus although i didn't hve the opportunity to make use of it on this

restaurant & bar wasn t open

great price large family room breakfast included in price close to town son enjoyed the small gym

spacious room and parking lot

i made use of the gym - it's small but perfectly formed - and got my run in on the treadmill

the bin and laundry area that is overlooked by many rooms could be covered.

there was no laundry on site for guest to use.

no parking near by especially if you have disabled people or young kids, its a 2 min walk and especially when

room service were exceptional and accommodating

courteous staff. great location! complimentary early check in. location!!

mistakenly took my personal towel from the room but that was ok since i found it from their laundry bag but then

laundry was not clean, it was kept folded on a shelf, it was smelly, the one left in the washroom,

there was nothing to advise how to get room service etc to your room unless you truned on the tv and also

it could offer room service, however i do understand the staffing and issues, this creates.

the bar was busy and had run out of some alcohol selections

there was no laundry on the premises and washing had to be sent out; as there was no listing for 'slacks' on

cashless and had to pay via card for laundry

room backed onto the laundry room which was noisy

allowed early check in without charges

room size beds comfy bar and nice layout

and i had hoped that their would be laundry service as well and there wasn't

laundry is missing

during housekeeping times the hallway was crammed with dirty laundry, room service trays, hoover sprawled across

would have liked if there was a laundry service.

queue during breakfast to make a toast as there are not enough toasters to serve the hotel guests in good time

faced this experience at previous day of my check out, laundry was not returned on time

bar and room service prices were very expensive also

there were no bar snacks, so room service or main restaurant only

the gym is tiny with no treadmill or floor

amazing decor and bar area, staff were all friendly

laundry facilities

no laundry provided

clean room with bunk beds for kids and bathrobes in their sizes, very hot bath, space theme

wifi was weak

only thing i could say is a better room service menu, as it was only food on the menu and an earlier check-in

alas, when we arrived, there were 2 other cars and a laundry lorry that blocked most of the driveway - not a

the ev charger instructions are incorrect on the pods, made connecting a nightmare

only thing spoiling it is early checkout. it s difficult with kids to be out by 11.

only thing that could be better is the room service not enough variety on menu plus the plate charge is to high

noisy neighbours a few doors down, kids running and shouting in the corridors at all hours

the bed and less noise in the morning from laundry lorry and other guests banging door's

clean rooms, sofa bed ok for kids to sleep on. decent breakfast.

plenty of parking. i arrived late but was still able to park easily.

love this hotel, convenient, clean, good breakfast and lively friendly staff

screaming kids with loud phones and ipads at breakfast

wifi was rubbish and the walls were very thin, so could hear everyone in the corridor and in other

large victorian house, with ample on site parking about 1/2 mile from the centre of leicester

also plenty of parking space, and easy to get to

there is free wifi and good parking

slow wifi especially in the evening

had an issue with some dirty laundry from previous guest being in the room

plenty of car parking

good to see they have ev charging - which worked

i like the services in the hotel, although the room service to very long to deliver my meal.

the parking wasn t great however we still found a spot

the only simple improvement i d love in any/all hotels is adding a coin operated laundry as families often

if i am staying for more than 2 days, i'll love to do my laundry

our room service order was in correct so had to ring down and wait to eat our food until it was

efficient staff, breakfast amazing they even had masala omelette & masala tea & somosas loved the bar area lovely

staff were not clear on timings for the last orders of hot food for room service dinner

friendly and helpful staff. parking laundry, cleaning service

recent ongoing improvements to the facilities increased restaurant offer and room service added

was lovely, lots of choice, staff members friendly, room and hotel clean, plenty of parking spaces and close to

wifi didn't work upstairs

wifi could have been a little quicker but i had downloaded stuff to watch anyway so it wasn't a big

sounded like a laundry machine running all night

the steam room and sauna were so busy and lots of kids which made it more like a swimming pool

was clean and has a well equipped gym

breakfast fantastic. gym superb.

friendly staff, comfortable, nice rooms. good bar and restaurant.

laundry extractor in room, which was fixed quickly after i called

complaints, just think the bar should have a more private area as opposed to being so open to the lobby

sausages were dissapointing and there were poorly behaved kids in the pool

gym is very well equipped - lots of cardio, good leg and chest machines, free weights with a bench,

bar and restaurant very nice and really enjoyed our evening meal in the restaurant

place was amazing for the kids

free wifi in the room too

tea and coffee in the room and a very good breakfast included in the price

good breakfast and food available to order at all t8mes which is a bonus when travelling with kids

close to airport and very helpful staff. nice having a bar area too after a late flight

laundry bedding was left at the end of each corridor in sight of public, even blocking a fire exit

wifi was excellent

en in the current climate a running kitchen would be great but i do understand why youre not of

all rooms spacious and very comfortable, nice and worm

get wifi anywhere in the hotel

criendly atmosphere and staff, good food reasonably priced. plenty of parking.

quiet clean rooms, friendly efficient staff. secure parking. excellent meals.

the staff even made sure he could sit in the bar with us and organised a special table in the green room so he

easy to find; quiet location with gardens and view over countryside; plenty of parking; good wifi

secure parking. very clean. lovely views. beautiful gardens helpful staff

room was next to the laundry which was noisy at times.

very welcoming and the kids enjoyed their stay very much

staff were friendly. room service and menu was great. bed was very comfortable!

we should have ordered room service

the spa facilities were better than expected

plenty of parking spaces and 5minutes walk from the town centre

nice cozy bar area

fantastic location. parking at the back. rooms are big and clean. staff friendly.

of the hotel regarding the centre of town was excellent, with very good parking facilities

and bathroom needs some tlc but this is in progress, bar had run out of draught bitter, drinks and food a little

waitress at breakfast was awesome soooo friendly, nothing was to much trouble, lovely lady

the bar was well stocked with a choice of wines, and a selection of local gins

no disabled parking. parking in general limited.

we were able to stay and chat in bar after checking out

the breakfast too was delish

very clean, good bar area

g breakfast time / location and wifi

lovely bar and staff and huge bonus was the excellent breakfast which was better than any of the big

staff pleasant and helpful, bar food very good, room service breakfast much appreciated.

also being able to pay for parking and leaving the car there was

good internet and free parking

nice welcome, great location, good parking, wonderful garden, great breakfast and very comfy bed

plenty of safe parking & beautiful gardens

very friendly and helpful. lovely hotel, comfortable rooms and good parking...highly recommend.

twin room was a bit small for 2 adults would have paid for larger twin if it had been

the room looked shabby we was woken up by the laundry van right outside the window and large metal cages being

the temperature in the room was unbearable and we were next to and underneath maintenance, laundry etc

or lunch or dinner, when we went to look for our room we at the back amongst all the cleaning and laundry

the wifi costs £7 per day per device. with 2 kids in tow that was expensive.

food from java bar was delicious too

the room was spotless and the breakfast was one of the nicest cooked breakfasts we have had

staff were friendly and helpful, with the bar being a great place to sit and relax over a gin & tonic and good

in room 8 which is situated just over the road from the main bar and restaurant was different, but the room was

we had dinner and breakfast in the restaurant and found there to be a good choice and really good quality

good atmosphere in the bar and restaurant, rooms were very clean and well presented

always parking outside which makes life

breakfast was nice and the location was great and the wifi was excellent the shower was amazing and the rooms

location and parking space excellent

the room was large, with access to tv and wifi.

there was no room service for the week so no cleaning of the room or fresh towels

arrived at 2 for check in and given the key and told it should be ready we went in and all dirty laundry was on

till after 11pm by noise that sounded like a tumble dryer and/or washing machine was in a room/laundry close by

everything regarding the room, bar, parking and restaurant was explained very clearly

breakfast

was in a convenient place for where we were travelling to, good car parking facilities and the bed was very

in rooms noise from laundry room and extractor fans breakfast was a bit chaotic with limited

reception staff, good location to river cruises, nice bar area comfy bed and good

wifi was inadequate. noise from the road.

a little noisy, kids running up and down and playing knock down ginger late at night, this is no fault of the

the bar and restaurant are lovely with a nice atmosphere

the bar was well stocked with good draught beers and lager

location with a couple of lovely golf courses (one was under maintenance when we visited)

we were going to a funeral at the crematorium which is located directly over the road from the golf club entrance

the kids were over the moon at the quality of the room and the youngest wanted to sleep on the huge

rooms, view of golf ground was really very nice, we watched cricket match there at trent

shared a twin room on the lower floor and it must have been directly below or very near the laundry room

no laundry facilities available however excellent value for money.

no laundry service..

th bathroom, the staff, the little kids area; all were really great.

states that there is room service on booking

room was very noisy throughout the night, especially as it was situated above their laundry loading bay

laundry not provided

well located for the university of nottingham great staff nice bar delicious food - catered for vegans breakfast

we were visiting our daughter and enjoyed a lovely evening in the bar

available gym and central to campus

got to be down to the member of staff that fitted them, surely that should have gone back to the laundry and a

gym was very basic and no laundry facilities. we stayed for a week.

location was great, the hotel was clean and tidy, was good it had a bar and restaurant that served food till

very clean, great breakfast

easy to find the hotel. car parking plentiful and the ev chargers a bonus.

room wasnt ready on arrival due to laundry issue

nothing, rooms , staff, breakfast, bar facilities were excellent.

was a little expensive , we went over to the pub over the road and found it cheeper , but having room service

room service was fast and decent quality food

friendly and polite, the breakfast staff couldn't do enough for us and were so great with the kids

nice room on 11th floor, but next to laundry cupboard which was made a bit of a low noise, although this was

he came to my room, confirmed hearing the noise, but said there was no laundry on that floor and suggested it

staff were also very accommodating through our stay - allowing early check in, making us up an ice bucket and

we have been with 2 kids ,one of them only 11 years old

good location near the station, friendly staff, clean room, allowed us an early check in.

saturday morning, when i asked what the noise was the next day, i was advised that it was their laundry servicers

robe provided and when we asked for another we were told that they had not yet come back from the laundry

no 34hour room service available.

breakfast and staff were absolutely great all over hotel from housekeeping to bar staff

also we had room service and the full english was

marks on our bottom sheet from the laundry that should have been noticed and not put on the bed

gym was under stocked

no gym onsite

the shower was adequate but the power was low, which is a personal pet peeve for me

very spacious and comfortable room. free wifi was hassle free and fast.