i did not like about our stay was the cleanliness of the laundry room

the staff was extremely polite. rooms very clean and plenty of parking.

the front desk lady was awesome!! the breakfast was hot and a nice selection.

breakfast was just ok

kids running on the floor above or folks walking can be heard

laundry facility-clean & reasonable rate, secure, police patrolled the area

very clean hotel and nice breakfast room

room service was good and regularly

many people hanging around outside in the parking lot that night

also there is a horrible loud alarm going off at a restaurant across the parking lot

i like this hotel because it has microwave, laundry, exercise room, meeting room, swimming pool

laundry devices are old and inefficient, also the front desk doesn t have quarter exchange for

parking

free parking was a gear amenity

super clean and very friendly staff. breakfast was great! convenient parking. comfortable beds.

no laundry, same breakfast everyday

the continental breakfast was fantastic. the check in was friendly and quick.

easily accessible, easy parking, very friendly, helpful staff and a clean, quiet room

location was nice exterior was nice and ample parking. room look exactly like online

pool was not too clean or kept up

simple tasks like getting a printed receipt, giving laundry on time, giving complimentary water etc etc seems

access to the pool was also broken =( the main reason why i picked this hotel is that it has a laundry room

a more thorough vacuuming and a microwave and a little frustrated there were no plastic bags for laundry

t like that the lounge is closed do to covid 19 of the bar across the street can follow the guidelines so can

to covid 19 of the bar across the street can follow the guidelines so can marriott, that goes for room service

including the swimming pool and laundry room

indoor pool, gym, bar, laundry and so maybe restaurants and attractions nearby

tokens or adding laundry cost to the patrons room account could be beneficial if implemented

i did however ask for extra linen so my kids didn’t have to sleep directly on the disgustingness of room 22

hot no controlled temperature or windows or ventilation made it uncomfortable to sit and watch my kids in the

not working laundry ice machine, jacuzzi breakfast had no food out at 8 am.

i would have liked to enjoy the pool and jacuzzi but they weren't very inviting.

wallpaper, pool area is in need of some maintenance(hot tub was gross it s summer if it s not being used

breakfast was good, pool was great!

no hot breakfast yet

soda bed, when asked if we could get a pillow and blanket i was told they were short handed and laundry didnt

slow internet speed and no guest laundry

breakfast bar was good.

room nice , bed comfy ,great breakfast

peletone bike ud83dudc4dud83cudffb gym machines ud83dudc4dud83cudffb temperature great because it was hot

doing laundry, etc

everything that came from laundry was stained

made 3 attempts to get me in a clean room with laundry service

laundry room was closed

laundry facility was out is service

the laundry facilities not having tap to pay. i don't really carry cash, let alone quarters.

people hanging out in the parking lots after dark around the cars

they fed us a very nice breakfast, and then most nights served what they call a

comfortable quiet the attendant was polite and friendly the breakfast was excellent the best we have had in a

clean pool and fitness center stocked with towels

i loved that there was a complimentary laundry supplies and the cost of using their laundry equipment was also

is a laundry room, far from places of interest, check in counter person was not courteous, anyone can go

checkout was at 11, yet room service started knocking on my door at 9:10 am wanting to know when i'll leave

the location was fine. i liked the mini gym.

friendly staff, clean rooms, great amenities, and free parking.

breakfast is very, very good

the swimming pool is very small and non for kids.

pets allowed in the hotel

wasn't the property's fault but the parking with all the att trucks was not good

the swimming pool is very small and non for kids.

9am - should do it until 10am), in exclusive, everything needs to call front desk to get it (like laundry bags

new few more laundry plastic bags.

laundry service was quick (overnight) but pricey

no laundry room.

no self laundry facilities and no waffle machine in breakfast

great people, clean hotel and the bar staff are very friendly..

pool was dirty and water seemed dirty with lot of chlorine it seemed

there was no food or room service, the pool is tiny

there was no food or room service, the pool is tiny

would be lovely if there was room service and longer hours for their cafe, but not dealbreakers.

free laundry, very good breakfast, breakfast changes daily, free parking, good location

they have a very nice laundry room and gym

to lots of food choices and entertainment, free breakfast and free laundry machines and service pet friendly,

location was convenient along with the complimentary breakfast and free parking.

breakfast was just 'ok'.

the breakfast is wonderful as well as the gym; it's worth.

location, in room private kitchen

the breakfast was better sunday morning compared to saturday morning ud83dude02 nothing crazy

location and breakfast

breakfast - waffles not good taste.

the breakfast was great. so happy they had a guest laundry and fitness room.

ie don t say you have free laundry when nothing works

all the other amenities provided were appreciated, from the laundry to the swimming pool

clean , friendly staff & free laundry

laundry room was free an awesome breakfast as well as hospitality

water, unable to change the sheets and towels as there had been no water to be able to do any laundry

a blood stain and not a heap of blood all over the bedsheets, i wonder if they ever do laundry or they buy new

they even could not provide me with extra blankets because their laundry cleaning room and store was closed in

only complaint has to do with wifi

wifi was not working on the third floor where my room was located

the cleaning staff took my personal pillows and they were found in the dirty laundry

everything pool,staff,hotel,breakfast,parking lot,room.

only things i dont like was the room service was every other day

hot tub at pool was a cold tub

the bed and parking lot

comfortable rooms with a mini fridge, microwave, cable tv, and wifi

i just love all the prostitutes that hang out in parking lot!!

room service lady refused to trade me a clean towel, staff is all rude i walked in and said hi with

pool, tv, wifi, bed and shower.

the pool was well kept

turned the ac on and showered (the towels were very stiff, no way they had good laundry detergent) and got

pool was dirty. needs to be drained and scrubbed. breakfast was laughable.

pool wasn't open

wifi on and off in room

parking lot it s a little small but not bad

* effective and cheap laundry service * morning breakfast

pool need to be tended.

the parking lot light made our room so bright at night time

the breakfast was gfreat. three types of juice and different selection of warm food.

breakfast is not veggie

the food and drinks were always good and the facilities (i used the laundry and pool) were great as well

was a fire in the laundry room and the fire alarm on the 4th floor only beeped once and did not continuously

finally figured out i was allergic to the laundry detergent or maybe something on the blanket and

noise of some patrons after 11:30 pm at night with kids stomping on the ground, walls, ceiling, screaming and

the breakfast was good!

no laundry room, buttons in the elevator were broken, only one waffle maker worked, so there was

it also had an above-average gym for a hotel, though covid prevented us from using it

night staff was watching my kids hard with mugs on their faces and assuming my kids lied about cover that wasnt

the pool is not cleaned on sunday until tuesday.

no hidden charges , free parking and i absolutely loved the hot free breakfast

they said all bath towels are not clean and no laundry is done

parking lot very well lighted

did not see anywhere that there was a pet fee until our final receipt was emailed to us and we were

services were prompted and the staff were very courteous, adequate parking and free

carpet needed to be cleaned

laundry room.door was broken

the staff (front end staff as well as the kitchen staff) were very friendly and helpful.

their to many people drive so fast in parking.

initially booked king room with spa bath and smoking preferred but the room wasn't available so instead i got

the spa/ outdoor jacuzzi was out of service and the front desk wasn't sure when or if the spa would be

would be nice at check in for the staff to let you know about the gym and pool as well as the business center

beautiful property with great parking and great location! the best in texas!

comfortable, convenient, easy parking

the hotel is located in a shopping area which was nice. ample free parking as well.

love that there was a gym and pool. yet the pool was too dirty to use.

laundry services aren t expected everywhere, especially 3-star hotels, but when i saw a laundry

dog friendly, beautiful rooms, and friendly employees it has a good bar and food you feel at home

parking lot can get crowded during poker events, requiring to park on the meadow

uncomfortable with security present at the hotel due to it being a casino, being checked for weapons made us

the cold weather, that we couldn't enjoy the pool area.

ice machines on alternate floors and one out of service. laundry room also off line.

gym not in working

wifi was not available on my floor to access my stream service through firestick

the walk to parking and only front door access..

very good hot breakfast

the hotel was very clean, and the breakfast was awesome

the kitchen staff was very nice

the gate to the pool needs to be locked with a key card access only.

minimal breakfast options

advertised breakfast, but it was very limited. understandable because of the pandemic.

breakfast and room was big

the wifi didn t work at all my son couldn t play his xbox

to many pets a lot of barking at night

breakfast is always good and customer service is excellent!

great for a light breakfast to get your day started.

the customers as well as the staff and customer service,the food/breakfast, the pool, the laundry room (washer

breakfast could improve elevator needs repair

was very clean, housekeepers were polite, free breakfast was great, and front desk staff were very helpful and

only thing i didn't like was the pool area was dirty

dreadful wi-fi, very poor. gym and pool need some attention

only problem was the pool closes early ish like every hotel so not being able to go was on our behalf but that

pool i would rate this hotel a lot better if it had a better pool and a hot tub

clean, welcoming staff, safe with security on property, and free parking.

the staff was welcoming and cordial. breakfast was satisfactory.

parking was a challenge.

sheets are not clean / not dry yet from laundry

the laundry room didn't wash the cloth right

old things lift not working very old laundry

room was spacious, staff were friendly, free breakfast was good, nice lobby, love the laundry

the laundry machines didn?t work, the room was hot, no management on site

laundry facilities on site, good breakfast options

laundry facility was not working and pool was to cold and the trash outside was stacked up so high

desk very good customer service, people really friendly, clean all the place, pool perfect size just to swim

good location and new hotel free parking free wifi free breakfast

good location and new hotel free parking free wifi free breakfast

at all times, room was clean, temperature perfect, soaps/tissue was stocked, adequate towels, parking was

breakfast very well presented, hot, tasty, plus fresh fruit, very comfortable bed with a lot of

more choices on the breakfast menu

we loved it. so clean and the breakfast was great.

location, good breakfast, clean, good service

it's a non-smoking hotel a lot of bums and drugs at it servicing through the halls no swimming no laundry service

a do not disturb sign on the door when we left left laundry in room and when we came back laundry was gone and

maybe the laundry

wifi, it would start & then never move on i was up to midnight trying to get an email to my office

staff,room, location, free breakfast

amenities offered such as the equipment in the weight rooom, some of the washing machines in the laundry room,

free laundry facilities

temperature very cool, complimentary tea and coffee, kitchen in room, pool, gym, &a laundry

issues with laundry room

kitchenette was wonderful: nice little bar-top-sized sink, great 3 cubic foot microwave, 2-burner

it smelled of laundry soap which implies that it was fresh

comfortable beds. laundry room, and machines. friendly staff.

no real breakfast.

a nice room, good ac, the bathroom is clean, the sink was good and clean, i can access the free wifi, and most

there wasn't anything not to like. everything was great. it could of had more of a breakfast

laundry room clothes take forever to dry

the lack of coins and resources for a paid laundry room

is bad , they shud start laundry service pandemic is gone people who are working professional has no time to do

laundry out of order

breakfast at all stay was great though nice soft beds wish i could of got in the hot tub or pool though

the laundry room noise was right where our head was while sleeping so we heard the washers draining and

loved the pool, gym and guest laundry facilities was much appreciated

parking lot security

bar and attendant super nice

one of the few that still has the pool and gym open

hotel appearance, when we got off the elevator to the right trash on floor, a big crate of laundry, weird smell

they also have a fine laundry facility

the bathroom was quite nice and the kitchen had more than enough space, which, because of our special needs

small pool small gym and breakfast is terrible

pet stains everywhere, dated, and

ants in the pool area.

front desk staff was friendly and helpful and breakfast was in a nice bright room with plenty of choices

the pool was outside.

the wifi is terrible and they need better extermination services

staff we're friendly and the complimentary breakfast was great.

everything was clean food was good. beds was clean. and laundry was also clean.

the staff. they are greedy and rude. the laundry is not clean and they brush you off

staff very friendly, pet welcome, room size and cleanliness

com stated pet friendly

miss having breakfast available, would've been nice to have coffee in the lobby at least.

very clean could smell fresh laundry in hallways and outside

laundry facilities were good and nicely priced (compared to new york, washington dc, new orleans

love the cleanliness, variety of breakfast items, on site laundry facility

was very clean, staff was friendly, parking lot well lit with security present, location was close to nrg stadium

no breakfast

room smelled funny like dirty laundry

was clean the staff was nice, breakfast was decent, location was amazing

poor security on the hotel parking

staff were friendly but i was not aware that the gym and pool were both down, major bummer especially when those

broken fridge, food went bad. pool was closed for maintenance which did not make my kids happy.

on site laundry room

bathrooms pricey breakfast and problem with the shower knob no laundry rooms on the property

didn't like that the room didn't have any microwave refrigerator and no laundry room for all the basketball team

also the shower had nothing to real stop the water from flooding the bathroom as i was a gym style shower with

could use more seating by the pool area

laundry room was never workable and automatic glass door seems to be very lethal, wanting to shut

rooms are nasty laundry smells burned it s not up to date on pics and no elevator

no room services, breakfast in a bag gym closed laundry closed

customer service is below zero, gym is out of order, pool is dirty, laundry is out of order, no cleaning staff

laundry room was not working my main door was broken in my first room and didn t lock and the

i dont think they laundry the towels and sheets

many amenities including a starbucks, indoor/outdoor pool, hot tub, gym, restaurant, bar, and laundry

large clean rooms. indoor/outdoor heated pool. hot tub. easy free parking. friendly staff.

pool, hot tub, gym, everything was so nice and clean

the indoor/outdoor pool and hot tub

pool is quite small. cannot exchange coin for laundry.

swinging pool unusable

the location was great, clean hotel, breakfast was good

clean, friendly staff, breakfast changes which was great, and cleaned our room on daily basis

also breakfast was great

if i really had to be nitpicking anything i guess the guest laundry area could ve been bigger cause it was

i liked only location and laundry.

used the guest laundry twice which was

breakfast needs some improvements. tea was always cold, one day yogurts were spoiled, no fruits.

breakfast eggs were disgusting.

laundry facilities are great -- three washers and two dryers

my room was in main hall to laundry and a common wall with the exercise/laundry room.

bugs toilet loose lid floors dangerous alot of spaces in between planks & dips in floor free laundry great but

free laundry services and a small but well maintain gym

refrigerator noise constant, television remote not functional, staff did not address issues, laundry facilities

the pool was still being cleaned and opened after promised opening time.

i loved the full breakfast that i had the privilege of enjoying.

check in, friendly and helpful staff, free breakfast, clean and safe environment = a great night sleep & stay

it was just my husband and i, definitely will stay with kids next visit

enjoyed the continental breakfast every morning

24 hour gym, pool, breakfast, staff, lots of great qualities

every things is ok just wifi can't use

bar wasn t even open

was no staff to work bar nor food area only staff was front desk so there's was no food avaible nor

wallpaper, old carpet, old non functional bathroom faucet, non functional pool, poorly maintained gym, and

no laundry service

the pool was good

had a nice view of the pool from my

the pool area was also very nice with covered seating available

no room service and bar and restaurant only open at certain times

on the building is very poor the air-conditioners don t work properly the dryer for guest laundry doesn t

husbands and my personal laundry bag with our clothes in it was taken from our room when we were out, housekeeper

but to make things right the staff allowed me to finish up my laundry using staff laundry room

gym was small and smelled really bad.

the pool was nice