the staff. they are greedy and rude. the laundry is not clean and they brush you off

everything was clean food was good. beds was clean. and laundry was also clean.

the outdoor pool should be cleaned daily not weekly

breakfast could be better

this location's wifi and tv programming is bad, if not the worst of any hotel i have ever stayed

there are no elevators & the wifi doesn t work

liked the kitchenette

lack of kitchen utensils

in poor repair, stove top not working, zero kitchen equipment, no kettle, only warm water, only very thin bed

also, they accept pets with a $20 per pet, per night fee

no pool access

at breakfast they was a roach and also in my room

i got my truck broken into and the pool was very dirty

i couldn t use the gym because everything was broken

the breakfast was good but you need to get there early to get the best choices

didnt have quarters for laundry machines, there was no atm & no coin changer so staff adjusted bill & gave me

laundry is not clean

decor in rooms, wifi is excellent, decent breakfast, lobby is clean and right, laundry was a bonus

facility has laundry, workout area, and a lot of shopping areas and restaurants around the hotel just in case

stayed at this hotel several times, it's always clean, the staff couldn't be nicer, pet friendly, pool and

comfortable beds. laundry room, and machines. friendly staff.

it smelled of laundry soap which implies that it was fresh

she was the best moved me and the kids on the first floor

staff.. breakfast was amazing

the hotel is pet friendly but they charge a fee that we didn t know about, i have stayed at plenty of hotels

very friendly and helpful designed for a longer stay, so kitchen appliances were available and laundry

also included at the hotel is a guest laundry, which was unexpected (but much appreciated), and a really good

laundry much appreciated

were very friendly and helpful designed for a longer stay, so kitchen appliances were available and laundry

great with a big kitchen, fridge, micro etc

one of houston's busiest streets westhiemer and just outside of the beltway 8, great value, free laundry machines

the staff was helpful and i loved the market place and free laundry!

highway was dirty because they was remodeling what i paid for i did not get i couldn't use the laundry room cuz

this is the 3rd candlewood suites property i have stayed in the last 30 days and even though the laundry machines

the space and the mini kitchen

i didn't wake up early enough for the breakfast but overall everything was great

gym was a nice size for those vacation workouts

the premises and pool were very clean

the hot breakfast, it was clean, love it.

i was on had loud closing of doors all night a baby screaming and crying until the morning the breakfast should

the housekeeping lady gave us extra blankets for the kids

breakfast had good variety and the fruit was fresh

we wished the breakfast was served later :)

the breakfast bar

good breakfast and very efficient front

if i really had to be nitpicking anything i guess the guest laundry area could ve been bigger cause it was

i liked only location and laundry.

used the guest laundry twice which was

location and plenty of parking

breakfast was a ok. not a huge selection.

wifi kept cutting out.

i love the gated parking

i did not take breakfast.

we had breakfast both days delicious

pool water was cold

laundry services aren t expected everywhere, especially 3-star hotels, but when i saw a laundry

dog friendly, beautiful rooms, and friendly employees it has a good bar and food you feel at home

they didn t clean they pool after multiple attempts of telling them to clean it , and it never got clean still

only wish the pool was open 24 hours, as i did a late check in after 10p

they also texted me the wifi code as well

only problem was the pool closes early ish like every hotel so not being able to go was on our behalf but that

wifi was super fast (i was working remotely on this trip

awesome breakfast. kids were happy

and clean and the parking lot lights turned night into day

clean, welcoming staff, safe with security on property, and free parking.

old things lift not working very old laundry

room was spacious, staff were friendly, free breakfast was good, nice lobby, love the laundry

the laundry room didn't wash the cloth right

sheets are not clean / not dry yet from laundry

the laundry machines didn?t work, the room was hot, no management on site

no laundry room, buttons in the elevator were broken, only one waffle maker worked, so there was

says kids are free, but still continued to charge us an additional $90 on top of what we had already

flashing light from parking lot

kids running around upstairs all night

great breakfast, & peace & quiet.

loved the pool, gym and guest laundry facilities was much appreciated

the laundry room noise was right where our head was while sleeping so we heard the washers draining and

the pool is no longer available

there were kids running and screaming all hours at night

i was kept up all night by my neighbor and screaming kids

laundry room.door was broken

no room service & no lunch & dinner provisions

no complementary water. wifi is hard to sign in.

online pictures not true the spa tub needs to be bigger and i didn't get the room i requested then when i asked

there is also chinese food kitchen

hotel appearance, when we got off the elevator to the right trash on floor, a big crate of laundry, weird smell

they also have a fine laundry facility

breakfast was good, room was cozy, everything was clean

if there was an indoor pool, that s the only way we could have gone swimming in january.

the sofa bed my kids said it wasnt that comfy

the breakfast is wonderful as well as the gym; it's worth.

the breakfast was better sunday morning compared to saturday morning ud83dude02 nothing crazy

location, in room private kitchen

good choices of breakfast with plent fruits

breakfast - waffles not good taste.

laundry room was free an awesome breakfast as well as hospitality

all the other amenities provided were appreciated, from the laundry to the swimming pool

the laundry is free and much more

clean , friendly staff & free laundry

the breakfast was great. so happy they had a guest laundry and fitness room.

free laundry, very good breakfast, breakfast changes daily, free parking, good location

they have a very nice laundry room and gym

to lots of food choices and entertainment, free breakfast and free laundry machines and service pet friendly,

pricey pet fee coz we paid less in another hotel in riverwalk hotel ,san antonio which was in downtown

gym and two washers and two driers @ 25 cents each

coffee @ breakfast bar, quiet location with open space to the north (security, visibility), helpful staff

the pool was green, but it got quickly fixed.

the time for breakfast

good value/money ratio gas station nearby enough space for outdoor parking free wifi

smoking room smelled wayy too bad, the sheets, pillows , and comforter all had cigarette

laundry room was not working my main door was broken in my first room and didn t lock and the

no room services, breakfast in a bag gym closed laundry closed

customer service is below zero, gym is out of order, pool is dirty, laundry is out of order, no cleaning staff

rooms are nasty laundry smells burned it s not up to date on pics and no elevator

laundry room was never workable and automatic glass door seems to be very lethal, wanting to shut

of the room including the kitchen are spacious and the monday to wednesday evening snacks are very appetizing

also said room had fireplace, which is true but it didnt work

kitchen stuff were available

the swimming pool is very small and non for kids.

wasn't the property's fault but the parking with all the att trucks was not good

i loved that there was a complimentary laundry supplies and the cost of using their laundry equipment was also

is a laundry room, far from places of interest, check in counter person was not courteous, anyone can go

ladies that worked downstairs, in the lobby and at the coffee bar were out of this world, nice

upon check in, the young lady was so sweet and personable offering suggestions for craft beer and bar food

the wifi didn't work properly

they even could not provide me with extra blankets because their laundry cleaning room and store was closed in

water, unable to change the sheets and towels as there had been no water to be able to do any laundry

a blood stain and not a heap of blood all over the bedsheets, i wonder if they ever do laundry or they buy new

breakfast everyday for 21 days ,the gym wasn t open and not functioning and the pool wasn t very clean

my room in midnight, didn't answer my call from cell phone or from room phone, no safety for car parking, have

laundry prices are high. though i don't know what other hotels usually charge.

room was cleaned ,the suite size was perfectly ,the kitchen was full equipped and the staff were so

the pool wasn't open and the kids wanted to go swimming

kids running around lobby when i arrived also teenagers

suite which included a bedroom with king bed, living area with sofa bed and fully furnished kitchen along with

doing laundry, etc

laundry room was closed

everything that came from laundry was stained

made 3 attempts to get me in a clean room with laundry service

laundry facility was out is service

the laundry facilities not having tap to pay. i don't really carry cash, let alone quarters.

the pool was nice

comfortable quiet the attendant was polite and friendly the breakfast was excellent the best we have had in a

cleanliness and next day breakfast

we are living post co-vid times, most hotels have a limited not cooked free breakfast

soda bed, when asked if we could get a pillow and blanket i was told they were short handed and laundry didnt

slow internet speed and no guest laundry

young lady preparing breakfast needed help. it was too many guest for her to serve by herself.

everything was fine, wifi- very good. staff very friendly and helpful. thank you !

was super comfortable, the breakfast was great, very diverse for any taste, the kids loved the pool

not working laundry ice machine, jacuzzi breakfast had no food out at 8 am.

breakfast

had a jacuzzi that was unacceptable it was so horrible just to look at just gross next to a clean pool it was

the gym lacked operating equipment

swim, guys were walking by some stopped by a dump truck or something that was parked by swimming pool

the breakfast was great and laundry & gym was a bonus 8 used both very clean

but room service should pay better

only thing i didn't like was that the pool area was close but, due to the covid_19 the hotel had it's reasons

the pool and hot tub and gym area was well kept and clean

location and the breakfast is pretty good for a hotel great if you have kids with you pool was cold very cold

indoor pool, gym, bar, laundry and so maybe restaurants and attractions nearby

tokens or adding laundry cost to the patrons room account could be beneficial if implemented

including the swimming pool and laundry room

open pool and breakfast

the noisy kids that was there

laundry facility-clean & reasonable rate, secure, police patrolled the area

pool and rec room.not open

the chairs by the pool need repair.

breakfast was good, love the waffles

good staff, good location, good parking.

i like this hotel because it has microwave, laundry, exercise room, meeting room, swimming pool

laundry devices are old and inefficient, also the front desk doesn t have quarter exchange for

pet fee was daily and i missed that

we liked the happy hour and breakfast.

parking was very convenient.

breakfast laundry

laundry facilities was nasty, dirty

we went & bought roach spray, the sheets were filthy and when we asked for new ones she said that laundry was

that you are pet friendly. i have a

i was able to relax by the pool after a long drive.

too many things out of order pool, business office, laundry and broken gym equipment

sonesta claims they have a laundry facility

breakfast would have been better if the hot food (eggs/link sausage)was served everyday

a better breakfast selection the entire stay was the exact samejuice, samecereal, same toast and cookies

customer service and decent breakfast

no laundry, same breakfast everyday

breakfast had a great selection and food was hot and fresh

location was nice exterior was nice and ample parking. room look exactly like online

close to our job and the facility was nice and clean. thank you for the breakfast

no hooks in the bathroom, no dumbells in gym

the end of my stay, i was asked to pay for the laundry to get clean, the room i was in, i reported the air was

created a mess to get shirts to, and from external laundry service - air cond fan impossible to fully switch

think they should get a change machine for guest laundry since they don't accept cards

t have any and housekeeping was gone for the day and they apologized what facility do not have a laundry room

staff was helpful and friendly, there is laundry room for guests on site

facilities on property are very nice, one of the largest gyms i've seen in sometime

pleasant staff. clean pool

great bar staff, walter was awesome

location, free parking, cleanliness.

comfy bed, cozy room, hotel decor,easy free parking

guess laundry out of service and seem no intention to put it in service

free parking

the hotel was clean and beautiful and pet friendly

kids screaming

everything was great my kids loved the breakfast

cheap and nice pool

room service lady refused to trade me a clean towel, staff is all rude i walked in and said hi with

big clean swimming pool great staff clean rooms comfortable beds and free wifi

parking was absolutely horrible, not enough parking spaces in the parking lot

especially the pool

many amenities including a starbucks, indoor/outdoor pool, hot tub, gym, restaurant, bar, and laundry

i dont think they laundry the towels and sheets

wifi was not too reliable.

most of times need to drive around to find the available parking spaces

convenient location. nice to not pay for parking in houston.

great location, quiet. rooms spacious & clean. friendly staff. good parking.

just a shame we didn't get a chance to use the gym, basketball court and (indoor :d) swimming pool as we ran

it's just a shame we didn't get a chance to use the gym, basketball court and (indoor :d) swimming pool as we

the breakfast was good but should add turkey sausage

breakfast and supper were also supper

could be cleaner, no laundry during weekend days, classic/old furniture, no reservations at frontdesk

also, the covered parking garage

wifi.

jr. suite and breakfast

30 in the night, my kids were already in sleepy mood, i took

it has a gym and laundry room, pool

there was security watching the parking lot

a bit pricy (10 usd adult / 8 usd kid) for standard food bar was closed most of the nights due to

seemed broken in the gym

it has a gym and laundry room, pool

new and with a great room. shower was absolutely perfect. good parking without extra charge :)

no continental breakfast, cafe bar expensive for food quality.

the pool was closed! we were looking forward to getting in the pool.

was easy to get to and had lots of parking

the moment you drive in to the parking lot (zero trash), to the moment you walk in to the spotless sliding glass

laundry and lift were not working

, the laundry room

laundry facilities are on the first floor

breakfast was really delicious

the main lobby is beautiful and comfortable, and the free complimentary breakfast bar is clean and nicely

no laundry service

location and convenience to the galleria area! free parking was an added plus!

saw that the shower curtain bar was lopsided

also when i took my kids out to the pool there were not any towels outside on the rack to dry off with

rooms have great views and the pool area is ideal for guests with kids

- gym is literally as followed : 2treadmills , 1 cross machine , 4 weights

wallpaper, old carpet, old non functional bathroom faucet, non functional pool, poorly maintained gym, and

nice pool and workout

didnt know wifi password, elevator not working, washer/dryer not working, only had waffles for breakfast and

wifi

the room service

breakfast was good just wanted pancake makers for my kids. full kitchen, nice size room.

the pool was still being cleaned and opened after promised opening time.

the room and pool

the property was well maintained , the staff was very friendly and the breakfast was excellent.

the cleaning staff took my personal pillows and they were found in the dirty laundry

location & free parking wake up call complimentary water

having the shuttle available to take me to an event and then pick me up afterward was a huge plus

everything pool,staff,hotel,breakfast,parking lot,room.

pool was clean

parking snacks in the lobby for pet and people free breakfast pet relief areas highway access

cleaness room service

close to energy tower office gym not too bad free beers in the evening and reasonable breakfast

no carpets in the bedroom which was great, well equipped gym, friendly staff and delicious breakfast

shuttle to airport

self laundry only vs serviced laundry option at least offered

i was also told that they would check the laundry and give me a call back either if found or not and i didn

poor breakfast. not enough washing and drying machines in laundry. long queue most of the time

pool wasn t open due to maintenance.

you cannot use the pool because it is full of people who are not staying at the hotel

the bistro was amazing, the staff was great. the parking was satisfactory, i can't complain.

swimming pool is outside

pool, gym, nice rooms-great value for such a high quality stay and relatively low price

it was too cold and windy for the kids to be outside, and they had been looking forward to swimming after 14

pool, gym, nice rooms-great value for such a high quality stay and relatively low price

no microwave in the rooms and no on site laundry facilities

9am - should do it until 10am), in exclusive, everything needs to call front desk to get it (like laundry bags

no self-serve laundry

laundry machine for use on the facility, bathroom could have a better lighting and exhaust fan

even though i filled out the form for laundry if you don't bring it down room service will not collect it

laundry on site byo laundry detergent

we made use of the grill, which turned out great, the laundry room, which was neat and clean, and the breakfast

the kitchen to cook breakfast, the full size fridge with ice maker....

wifi

a man was behind the building of the hotel and he was looking threw my window at my kids as i sit in the car to

i wanted to use the laundry but i found it a little expensive, for a tshirt 6usd seems a lot

laundry facility was a plus.

wonderful breakfast, free laundry room

the bar & lounge area are very nice if you have visitors

clean, well maintained. security patrols parking lot so less risk of vehicle break in

the waiter said he would make a fresh pot and never came out of the kitchen

t like the fact that there was no breakfast due to covid

pool was super cold

available bar & food

the bar was very nice and the hotel was in a great area

nice staff, good breakfast. kids loved the pool.

breakfast was great

the lack of adequate food for breakfast was frustrating.

breakfast was good

d like to encourage the maintenance staff to install a clock by pool area

there's a laundry room and the front desk keeps quarters to help you out

went well but would apprciated a service for the laundry to be done by the hotel the team of the hotel was very

it was awesome the breakfast was good

nice little gym

charge for parking

turned the ac on and showered (the towels were very stiff, no way they had good laundry detergent) and got

parking lot it s a little small but not bad

not much, loud music from parking lot

the rooms are very big and nice the pool is nice and clean you can wash here too

music in parking lot, constant foot traffic, fight downstairs

the staff were really friendly and accommodating. the laundry facilities were good.

there were no complaints or problems with the hotel or parking lot area

breakfast wasn t great.

very clean,free parking,security

the best part was the wings and bar area perfect when you get to the hotel tired and just want to relax after

access to the pool was also broken =( the main reason why i picked this hotel is that it has a laundry room

simple tasks like getting a printed receipt, giving laundry on time, giving complimentary water etc etc seems

a more thorough vacuuming and a microwave and a little frustrated there were no plastic bags for laundry

amenities are great - gym, restaurant on site, roof top pool

t like that the lounge is closed do to covid 19 of the bar across the street can follow the guidelines so can