laundry and lift were not working

, the laundry room

laundry facilities are on the first floor

always the goal ud83dudcaaud83cudfff breakfast sparse but had no appetite anyway

they gave me a late check out. without me asking.

it has a gym and laundry room, pool

gym was small

pool is small and gym had very little equipment.

high quality hotel, ample parking, incredible speed internet and most of all the staff is above excellent

the staff, to the parking (free), to the hybrid breakfast everything was in pristine order

pool should stay open later for adults,

no continental breakfast, cafe bar expensive for food quality.

we did enjoy drinks from the bar ans snacks from the little condiment area

parking was not the most convenient and breakfast was not included.

the parking

parking is confusing plus construction.

purpose for picking this hotel was the indoor pool; however water temperature was too cold to put kids in, we

the size of the suite, the staff, breakfast, and indoor pool.

no carpets in the bedroom which was great, well equipped gym, friendly staff and delicious breakfast

we always prefer embassy for the breakfast included, but now they also have lunch, dinner and room service

self laundry only vs serviced laundry option at least offered

poor breakfast. not enough washing and drying machines in laundry. long queue most of the time

i was also told that they would check the laundry and give me a call back either if found or not and i didn

the wifi went off and on but other than that i have no complaints

early check in requires you to pay a fee. there's a paid wifi service.

could be cleaner, no laundry during weekend days, classic/old furniture, no reservations at frontdesk

restaurant, bar, convenience shop, free parking

pool area. pool water was dirty and very cold. hot tub was dirty and very hot

kids absolutely loved staying here as did i

hotel staff were very friendly, excellent breakfast and good gym facilities

there's a laundry room and the front desk keeps quarters to help you out

went well but would apprciated a service for the laundry to be done by the hotel the team of the hotel was very

convenient, lots of parking

the surprise $100 non refundable pet fee

liked it all but could upgrade gym with working scales

i love the gated parking

parking was close by, safe, and easily accessible

i did not take breakfast.

food/drink options, indoor pool was closed, hard time communicating with the front desk staff- we wanted to

i booked this hotel because it advertised bar and restaurant

the staff were really friendly and accommodating. the laundry facilities were good.

i loved the good variety of food for breakfast

i loved the heated pool.

better selection of breakfast.

spacious parking and no noise nuances since close location to the i-10

also included at the hotel is a guest laundry, which was unexpected (but much appreciated), and a really good

very friendly and helpful designed for a longer stay, so kitchen appliances were available and laundry

laundry much appreciated

good breakfast...but no buffet because of covid

i've ever stayed in - the kind and helpful staff - the proximity to the hike/bike trail - the kitchen, especially

water leakage in room. pool was closed

the breakfast bar

we wished the breakfast was served later :)

breakfast was not that good

network connection for my laptop, really appreciate, but my phone and pad couldn t use hotel wifi due to so

breakfast quality and selection

friendly staff and outdoor pool/basketball court

wasn t pleased with the pool being closed

the breakfast was good but should add turkey sausage

we used the basketball court, outdoor seating, and the pool

t have any and housekeeping was gone for the day and they apologized what facility do not have a laundry room

the end of my stay, i was asked to pay for the laundry to get clean, the room i was in, i reported the air was

think they should get a change machine for guest laundry since they don't accept cards

created a mess to get shirts to, and from external laundry service - air cond fan impossible to fully switch

staff was helpful and friendly, there is laundry room for guests on site

eat breakfast, but doesn't seem like much if you're hungry or god forbid, have a family; coffee ran out

the size and kitchenette

excellent wifi, good bed

didn t have breakfast

no tissue, not enough toiletries and towels. the breakfast could be a lot better

pool hours, i feel with this heat some would like to swim before sunrise or when the sun goes down,

think it's truly bizarre to pay for parking at an establishment your already paying to staying in

gym is too small with limited number of devices

small pool but great city views

loved the location. the hotel was really nice and clean. parking included close by was great.

too many things out of order pool, business office, laundry and broken gym equipment

sonesta claims they have a laundry facility

they also claim free wifi - but good luck getting a password

breakfast would have been better if the hot food (eggs/link sausage)was served everyday

wifi didn t work, elevator was shut down half the time and the bed was broken to the point it was

the gym was nice and there is an on-site laundry for guests

we didn t have enough bath towels specifically face towels available for us because laundry wasn t done on

clean pool and breakfast was amazing

clean room, facility, and good breakfast.

everything was fantastic, free parking and good breakfast

we went & bought roach spray, the sheets were filthy and when we asked for new ones she said that laundry was

laundry facilities was nasty, dirty

breakfast laundry

room staff breakfast was absolutely excellent the staff member came to my room to help me with the tv i

wish pool area was open later.

facility has laundry, workout area, and a lot of shopping areas and restaurants around the hotel just in case

decor in rooms, wifi is excellent, decent breakfast, lobby is clean and right, laundry was a bonus

didnt have quarters for laundry machines, there was no atm & no coin changer so staff adjusted bill & gave me

laundry is not clean

the location is great. the area was quiet and safe. the room and the gym were clean.

location, comfortable, clean, parking lot lighted

i didn't wake up early enough for the breakfast but overall everything was great

the breakfast has few options

the premises and pool were very clean

i was having breakfast i noticed the employee in charge of refilling was on her cell phone instead of being

the pool area and fire pit we're excellent

ease of access, plentiful parking, good air-conditioning!

great bar staff, walter was awesome

room service is given only every 3rd day of stay

only one entrance but terrible but made going the gym/pool and parking a much longer walk

location, room, pool, gym, the superb staff.

the staff, the gym, pool, and location.

the gym, location, and staff.

great staff, customer service is amazing, great location, nice gym, and great rooms.

great room prices, nice gym for a hotel, great staff, and good location.

this is the 3rd candlewood suites property i have stayed in the last 30 days and even though the laundry machines

the staff was helpful and i loved the market place and free laundry!

one of houston's busiest streets westhiemer and just outside of the beltway 8, great value, free laundry machines

highway was dirty because they was remodeling what i paid for i did not get i couldn't use the laundry room cuz

nice beds and staff. having a full kitchen was a plus for my kids and i.

people smoking in the no smoking rooms and the parking because your room key wouldn't work on any of the entry

i couldn t use the gym because everything was broken

the breakfast was eh

the breakfast was good but you need to get there early to get the best choices

no pool access

guess laundry out of service and seem no intention to put it in service

my expectations, the breakfast was the best continental breakfast i've ever had, the indoor pool was perfect

breakfast was awesome

everything was super good the food, pool, the beds was super comfortable

the shuttle services help me lots during my commuting to the work location.

i liked only location and laundry.

used the guest laundry twice which was

if i really had to be nitpicking anything i guess the guest laundry area could ve been bigger cause it was

breakfast was good

room was fine, the location was ok, and parking was very good.

laundry prices are high. though i don't know what other hotels usually charge.

ample free parking

the breakfast

the kitchen

i wish the gym and pool were open

the breakfast was great and laundry & gym was a bonus 8 used both very clean

breakfast provided several options

pool was very nice and clean

it was too dirty to swim in, which was very disappointing for the kids

the wifi not so great, needs a lil work

also disappointed how long discarded room service was left in the halls

gym includes yoga mats

enjoyed the coffee bar while getting ready early in the morning

no real finnish sauna or icy water plunge pool

good mini gym

moreover, the laundry area is filthy and virtually unusable, with machines that are broken and appear to have

that the bar was closed and you had to pay 10 for breakfast

hard to be positive after a very unpleasant stay. they allowed pets.

second night and i paid for a night i didn't even stay that s how disappointed i was and the bar was not open

pet hair all over the restroom floor

asked them to do my laundry

very good breakfast spread - as vegetarians we had a lot of options to choose from

parking lot gets full on weekends at night, & the back parking lot be blocked off

i'd especially like the free parking and good wifi service.

out dated back parking entrance's do not have awnings you get rained on while trying to unlock the door and

there was coffee but no coffee machine,the laundry was not

no elevator. have to climb stairs to do laundry

no room services, breakfast in a bag gym closed laundry closed

rooms are nasty laundry smells burned it s not up to date on pics and no elevator

laundry room was never workable and automatic glass door seems to be very lethal, wanting to shut

laundry was down and wasnt free breakfast

the self help laundry is always a big plus as you do not have to over pack or spend time looking for a laundry

restaurant and gym were shut for renovations.

the bar is

need more towels in bathroom and shower bar soap

loved the laundry room

wifi was really slow, the room my boyfriend and i got was a kitchenette and the garbage disposal didn't work,

also, the complementary breakfast was fresh and delicious

was nice & clean, the pool, breakfast, staff, gym, lobby, basketball court, the rooms

loved the size of the room and my kids loved the pool plus the basketball court

comfy bed, free wifi, kitchen amenities - what more could you want

did not eat breakfast

was no breakfast or snack provisions other than packaged snacks and food for the microwave

no breakfast in the morning no tv in the room tv not working

breakfast wasn't provided. location was great.

i dont think they laundry the towels and sheets

many amenities including a starbucks, indoor/outdoor pool, hot tub, gym, restaurant, bar, and laundry

cleanliness and the indoor swimming pool

there was no good wifi

the indoor pool

no laundry service

fact that my room had pet hair in the carpet and hair in the shower

free wifi, free parking, great bed, a lot of shopping and restaurants

ac wasn't cooling ,no hot water water was cold for the kids

but we want to stay next to our kids room

in poor repair, stove top not working, zero kitchen equipment, no kettle, only warm water, only very thin bed

liked the kitchenette

i felt safe at night because the parking lot was so brightly lit

kitchenette

lack of kitchen utensils

the onsite gym/workout room needs equipment and the elevator was hot and stuffy

-there was no free shuttle (i would only need to go 3 miles from the hotel - limit is within 10 miles) -no

nice pool and workout

pool was open but not very clean, the hot tub was very dirty and not open for guests

the internet tv and wifi are very shoddy.

comfortable beds. laundry room, and machines. friendly staff.

it smelled of laundry soap which implies that it was fresh

the wifi in the room was pretty good for work

my kids loved the texas shaped waffles

not enough parking available

nice room my kids loved the pool and basketball goal , breakfast was amazing

for all of us to be able to stay comfortably with two bedrooms and a kitchen was absolutely wonderful

are clean and the kitchenette allows you to cook in

the pool was open and i love the late check out time

room service was upon request and when i did request it, they did not do it

hotel appearance, when we got off the elevator to the right trash on floor, a big crate of laundry, weird smell

they also have a fine laundry facility

wifi was not provided. shouldn't wait for client to request

it was wonderful to be able to cook christmas dinner for my family in the full kitchen, complete with pots/pans

the parking was spacious and no one was loitering

we made use of the grill, which turned out great, the laundry room, which was neat and clean, and the breakfast

laundry on site byo laundry detergent

less options for breakfast.

the fee wifi was good

nice sized room, very quiet, clean pool, friendly staff, nice view

loved the pool, gym and guest laundry facilities was much appreciated

the laundry room noise was right where our head was while sleeping so we heard the washers draining and

pool was being worked on, and that was one of the reasons i had picked this place the indoor

all of the complementary treats and the swimming pool hours!!

additionally, room service was not available

breakfast

wifi is slow, and not a good signal having a hard time getting some work done, the refrigerator is

wifi was

breakfast was good

the gym very small no business center the breakfast not good no warm pool

they did not disclose that pet fee was $50

only odd thing was there was no shade in the pool area

t like the fact that there was no breakfast due to covid

the bar was very nice and the hotel was in a great area

no free breakfast ud83dude29

the laundry room didn't wash the cloth right

sheets are not clean / not dry yet from laundry

the laundry machines didn?t work, the room was hot, no management on site

room was spacious, staff were friendly, free breakfast was good, nice lobby, love the laundry

old things lift not working very old laundry

very nice and comfortable. was looking forward to bar on website but it was closed.

wifi is free

breakfast ran out nearly half an hour before closing time, literally we didnt have nothing for that

longer breakfast hours

wifi was super fast (i was working remotely on this trip

laundry facility was a plus.

wonderful breakfast, free laundry room

i wanted to use the laundry but i found it a little expensive, for a tshirt 6usd seems a lot

was ckean location was amazing didnt get in the pool but i enjoyed knowing it was there and free parking

wifi was not working so i couldn t complete my work tasks

laundry services aren t expected everywhere, especially 3-star hotels, but when i saw a laundry

staff were very rude i think i should get my money back since i slept in my car in y all s parking

is a casino hotel with poorly trained house keeping team, they just don t clean the room properly and

they also texted me the wifi code as well

the cold weather, that we couldn't enjoy the pool area.

the staff. they are greedy and rude. the laundry is not clean and they brush you off

everything was clean food was good. beds was clean. and laundry was also clean.

wifi there was so poor,i couldn't use internet and the door card was just messing up- i spent

no breakfast provided due to covid pandemic.

they only had 5 channels to watch, the breakfast was closed even though they advertised it, the pool was green

laundry room.door was broken

large rooms to stay in and room service was on top

the spa/ outdoor jacuzzi was out of service and the front desk wasn't sure when or if the spa would be

closed to chinatown, free parking, nice staff,.

bar was closed permanently

on sunday the room was shacking i think we was under the laundry mat!!!

was perfect only thing need to change is the pool it need a pool water warmer the pool

wifi service was unavailable and breakfast wasn't complimentary as it is in most hotels.

r me) location close to the business venue free parking friendly staff the stay was extended for 1 hour for

i picked the location because it had a bar. when we arrived the bar was closed down

no laundry room, buttons in the elevator were broken, only one waffle maker worked, so there was

wifi connection wasn t that great my laptop and my phone connected but they moved very slow while

all over the building which shows my wife was always smoking outside never inside bcuz our kids stayed with us

and the person upstairs has kids that kept running around all night

, the agent made me pay for my 2 kids ages 6 months and 8 years old

noise no good free wifi nothing on tv and had to pay for better stick so couldn't use my fire stick was located

facilities were missing like no drinking water available at the room, no room service and they charged for the

entire staff, from checking in, to dining on the breakfast room, were unbelievievably warm and gracious

we didn't eat breakfast, we did enjoy the stay.

clean, plenty of parking, safe, modern, spacious room, mini fridge, microwave, pool area.

broken furniture, dirty tub, laundry facility down

all of the noise from the main check in office as well as being placed by a maintenance room and laundry facility

i would like to see a better laundry facility and a better price to wash

amenities like laundry, business center & first floor bathrooms were not in service

$3 wash & dry laundry

on the building is very poor the air-conditioners don t work properly the dryer for guest laundry doesn t

husbands and my personal laundry bag with our clothes in it was taken from our room when we were out, housekeeper

but to make things right the staff allowed me to finish up my laundry using staff laundry room

breakfast hours

pool could have been a bit cleaner. too many leafs.

the laundry area wasn't working, so we had to go to the local laundromat

at breakfast we met the friendliest lady taking care of us making sure we had enough coffee & waffles

better security in parking lot. my dad's cadillac converter was stolen

i liked having the security guard in the parking lot at night

i liked the gate around the parking lot, it made me feel safe

laundry facility was not working and pool was to cold and the trash outside was stacked up so high

laundry facilities on site, good breakfast options

nice hotel, friendly staff, good breakfast options

no cable channels in the room, coffee machine was broken, and the machines in the gym weren't working

they leave the front desk to sit in the guest area to play on their cell phones or use their wifi for use of