we wanted to wash laundry but the hotel could not provide us change

the beds were comfortable and loved that it has an indoor pool

plenty of parking

more handicap parking needed

they also served a cold breakfast

guest laundry was out of service even though i was assured at check-in it was in working order

the laundry room facilities didn't work i spend my money for nothing

the outdoor swimming pool was not working

breakfast was excellent, hot and ample with the staff to keep everything ready and hot

the only problem i had was that the swimming pool was not clean.

laundry facility was currently out of order

arrival i was treated very politely giving directions to the gym the pool the ice machine in the laundry room

laundry was out of order and the refrigerator would freeze my food and drinks despite being set

no laundry detergent available at front desk. 3rd day towel service but default.

it only had 1 shower curtain, the bathtub stopped up, there were not enough towels and the laundry was closed

breakfast was wonderful and plentiful

didn t utilize the breakfast area it was too small and too many people at times not ideal with covid spreading

i was hoping to use the pool during my stay but was unable to.

wifi kept going off so work could not be done

staff was very professional and friendly from front desk, cleaning staff to breakfast personnel

staff service & helpfulness, laundry availability, comfort, cleanliness were excellent.

no microwave in the room and no laundry facilities available

only complaint is i wish they had laundry facilities

only complain i have was that i was given a room and when i checked the beds they had alot of pet hair staff

kitchenette, which is always a plus

lobby , dirty laundry in sight of front desk dirty elevator room was dirty when i opened the door

loud kids playing in the indoor pool at 5:30 in the morning

up felt like i slept on concrete and they had a damn slumber party i guess they had to damn rooms kids running

hotel was nice and clean and comfortable beds and great breakfast

one of my kids had to sleep on the floor

need to reopen laundry and offer back regular breakfast items covid options improving

guest laundry was out of service

the afternoon indian female desk clerk was always rude and sarcastic i ask for quarters too do laundry

ve been told at check in that we couldn t use the laundry facility

the breakfast was good and very easy to hook to the wifi

i didn’t get up in time for breakfast

only stayed one night. bar was exceptional.

also was surprised in the morning to wake up and to discover no complimentary breakfast

the breakfast space and bar area was also very

location is close to the interstate. has a bar & bistro cafe.

covienient, comfortable, quiet, handy laundry room, good breakfast choices.

could have been better if there is a laundry bag in the room even just one.

nice hotel, safest area to stay in memphis, full breakfast, laundry machines, mini fridge, large shower, and

kitchen staff

the walls of the bathroom (vanity area) and the kitchen was splattered with what appeared to be chocolate milk

out of order; laundry out of order

they had an indoor pool, but it was hot in there

parking lot situation is awful (threatening to tow if too near other hotel

the staff the room the breakfast and pool and in and outside 10/10

says pet friendly, but as soon as i said we had a small dog, front desk refused to honor our reservation

the great nourishing and healthy breakfast

i liked that the property was new. it was clean and it came with a small kitchen.

breakfast was only mediocre

everything breakfast could have been better couldn't enjoy bc the person that was there at desk was so sick

my kids was sleep and i didn t tell him to come in

the laundry facilities were broken, no breakfast because it was under construction and the hotel

no breakfast only waffles! main elevator broken

said indoor pool and breakfast buffet, but pool was closed and there was no breakfast at all

maybe i was late but, i didn't have free breakfast at the hotel

pool was under construction and there was no breakfast

fact you have to take your dirty or used laundry to the front desk in order to get clean laundry

the laundry area was dirty and only 2 of 4 washers and dryer s were working ud83dude22

nice free laundry facilities

free laundry center

like the size and the full kitchen

we were right next to the laundry room .. and we needed to do laundry

one smelled like mildew, maybe bc it was close to the laundry room

where get ice do laundry is very hot put sing up do not disturb they still know and it keeps coming off

to eat and they have a washer & dryer for guest use on-site as well should you need to do any laundry

not enough pillows. no laundry detergent in vending machines.

the location was good, around lots of places/food. gated parking.

lobby area and our room was clean for a smoking room didn t smell like smoke when we arrived

i liked they had close access to handicapped parking

no pool was available

parking lot was being paved

unreachable throughout the entire stay and after, the key would get shut off sporadically, the laundry was broken

there was an overwhelming stench that reminded me of a 14 year old boys laundry hamper and my window would not

staff were very helpful and let us use their laundry equipment to clean our clothes because the guest laundry

the wifi was was really slow. the breakfast was really bad. parking lot was to small.

was also very clean and was pet friendly and didn't charge me for my pet

they work to accommodate me and my handicapped requests and special parking for my motorcycle

carpet had been tracked with muddy boots at both entrances and up the stairs from parking lot when we arrived

shady part of town, parking lot full of beer cans/whisky bottles

did not like the fact on here it said they had a pool, fitness room and free breakfast we get there and there

went outside to go swimming pool was discussing,then i couldn't get back in no swipe machin it was broken

good variety of breakfast foods

the room was clean, and the breakfast was fresh and hot

sausage gravy and biscuits weren't served for breakfast every day of our stay.

clean rooms, delicious food, nice gym. tyanla is always a gem.

nice pool area

the location felt safe and had security making rounds in the parking lot

standard complimentary breakfast buffet

the staff was helpful and the breakfast was

room, excellent breakfast buffet, clean room especially the bathroom

other customers were loud and kids and dog running and playing in the hall for everyone to

the river inn is top notch and marcel who runs the bar is a super professional.

breakfast included with the room was amazing

no bellman. parking.

room was under the rooftop bar so at closing, we could clearly hear the chairs moving around above us for a few

breakfast is provided by paulettes wonderful restaurant

us in room next to laundry

our room 226, shared a wall with the industrial laundry center

kid friendly, pet friendly etc

my kids loved the bubbly tub

loved the huge soaking tub and the location was beautiful minutes to bbkings music and bbq with a shuttle

they may want to figure out a new way of doing laundry or order enough linens to go around

location, it s close to where my kids event.

clean, comfortable, nice pool and bar area

they were very nice about us getting a early check in and a late check out i m very grateful for

the outdoor pool, the staff particularly reginald the shuttle bus driver, the location.

laundry facility one lady at front desk wasn t friendly but all others were very friendly and

no laundry facilities. solid food.

was no indication that the pool and spa/hot tub we're closed

have enough towels for the pool area and had to wait for them to given us towels to take a

my wireless key did not work and the parking lot was crowded

event if listed in the available features there was no laundry service available

location,nice staff, everything clean. i love the pool :)

very friendly staff and wonderful breakfast selection.

beyond to make us feel comfortable and made sure we had everything we needed with our 2 little kids (age 1 and

wifi was down our entire stay.

quieter air conditioning. no on site laundry facilities

lack of guest laundry

i did enjoy using the laundry room at the weekend when laundry service was not available

we would have liked a laundry there.

a guest laundry would be good.

everything about the hotel from the decor to the bar and the staff even valet was amazing.

bar and recluse s very early we had to go to huey s which was fine but if your facilities had

i especially loved that they had a place for the kids to hang out and play games

the gym smell everywhere

i especially loved that they had a place for the kids to hang out and play games

courteous, nice, attentive employees and the free laundry facilities :)

nice front desk and bar personel and location

spinach salad in the bar - and enjoyed the free refills of coffee

kids were in the hot tub splashing like a pool and the fire pit didn t work

free laundry facilities were a bonus

(traveling with teens) good breakfast and free guest laundry facilities; lobby offered coffee

laundry facilities need some attention

the breakfast bar was depleted 20 minutes before the buffet closed.

breakfast. eggs were dry.

i loved how the seating areas were, games, bar etc

one of the two elevators was out of order. the gym equipment was a bit dirty.

the wifi was not very good.

were so many kids running the halls all night and barely slept as well as in the bar area & games & then another

was nothing we didn't enjoy, we didn't use the bar but it looked nice and there was always someone there

queen studio room has kitchen, guest laundry and roof for relaxing at night

* there are laundry facilities on the rooftop (you ll need coins to use them), which is really useful if you

top bar never opened

full kitchen, excellent location to the river and stuff todo.

the roof terrace bar and cocktails were a bonus

also liked having laundry facility

loved the hotel and the location but what really helped was that the hotel had laundry facilities and i was in

staff cleanliness laundry to wash clothing

that the restaurant the greyhound kitchen close at 10pm!

room was clean and comfortable and the pool while not huge was big enough to keep my kids entertained

times there was dirty laundry in the halls

small room, no available pen and paper or dirty laundry bag and i needed both

no guest laundry

i found thick piles of dust on everything in the room, and rose petals from the last guest under the chair in

staff was friendly. drinks at bar were good.

i was surprised to see full laundry service and room service which you don't always see at hotels these days

bed and pillows very comfortable. self serve guest laundry was very handy.

garbage left by elevators, bags of dirty laundry left and it was past 6pm

homeless around and no laundry facilities but hotel does offer shuttle to take you to

they did not have laundry bags

re-using towels saves the environment from needless laundry

no laundry area no refrigerator in room.

front desk asked me to place the used towel in a laundry bag and leave it in the hall and they would bring

the breakfast at cappricco is so good

the hotel is very great when it comes to the kids watching the duck

don't have laundry

good breakfast, clean pool, room was clean and comfortable

free parking and free wifi made this a bargain

if somewhat smallish room; good water pressure, reliable wifi, breakfast options with fresh fruit, working a

was my girls were going down to get something from the vehicle and i hear the security say, 'you kids not making

laundry facilities

there were laundry facilities on site

street but you can t access them there and the other set ends in their back area of offices and laundry)

having a laundry room on the same floor

rickety- but if you want to use the stairs, you have to ask to cut through the staff offices and laundry

i ordered room service and the food was timely and the staff very considerate

very pet friendly yet maintaining order and cleanliness

room service cut off at 10 pm - right when we got back to the room after the game

had a early check in didn't get in the room till 5

nothing they could do about it they eventually after me complaining about it gave me $30 towards room service

no laundry services or a boutique

no laundry facilities

a guest laundry would be nice as

no laundry bags available

loved everything they had to offer from room service at the pool side to room service for simply ice

free laundry (washer and dryer) for all guests.

free laundry facilities are an added bonus

having complementary laundry facilities was very convenient

large rooms, front desk man was very polite, and free laundry facilities.

laundry facilities were convenient and well-maintained

the room i was assigned was next to the was next to the laundry room/ storage room and they were talking loud

cleanliness, laundry machine

the staff was incredibly nice, got a quesidilla from the kitchen and it was the best quesidilla my gf has ever

we enjoyed the bar, pool and other facilities.

pet friendly and located in a nice area. nice hotel

room service food was terrible

room service: meals are delivered in to-go containers and plastic flatware and in a bag

i hated the bar closed early,i didn't make it down to the bar til 10 pm and it closed a little after

the lack of a room service also is a low point to me

never got them, no microwave was in my room as i thought no towels where by the pool, prices for room service

in addition, i enjoyed that the property had a laundry room as well

enjoyed the free breakfast

pool was not opened

swimming pool was close for health reasons( covid) a darn good reason to close

they were a heavy pull for the kids and grandma

the breakfast that you normally serve really makes a difference

the pool the breakfast the staff was great

breakfast was good but there was no silverware so the attendant went to the kitchen and rinsed off a fork and

many kids unsupervised in the pool and hot tub

kids n the pool all day

gym available

great free breakfast

breakfast should extend to 10am.

very clean. close to doctor s office. breakfast excellent. safe area

and of course the breakfast and mrs, michelle was so friendly

should enclose outdoor pool

parking

got to use the pool for about 20 minutes because my wife is pregnant and couldn't handle the smell from the

any extra towels when i requested them the next morning, used the ones we had in the room for the pool the

good wifi

security at night to keep homeless from hanging around parking lot

soccer tournament was going on so kids were just allowed to run free and take over the place

was under renovation that meant no common area to sit or pool to use.

even though covid-19 is affecting things they allowed families to reserve the pool

peaceful kids enjoyed the pool

clean up laundry room

there is no gym there and the laundry does not work there

i do wish the laundry service was working at the location i was at

laundry room were dirty place was smelly in our shower had

great fitness center and reasonable laundry facility rates

liked the kitchenette, hot breakfast, pool with towels and bbq patio, and laundry facility - just like home

various accommodation facilities, such as a dishwasher inside the room, business center, guest laundry, fitness

don t get me wrong, i love pets but i don t want your pet waking me up for breakfast when i planned to

wifi was alittle slow.

the chairs didn t match at the kitchen table. the sofa bed sat to low.

i didn t like they didn t have a coin machine in the laundry department.

also that the facility did have a coin laundry (one washer & one dryer) for hotel

the guest laundry facilities were not working

wifi, clean room

wifi kept going in and out and the room was smaller then expected

the laundry room soap vending machine was empty and the front desk didn t have any

interesting building with great history parking plentiful helpful staff comfy bed great having laundry room

there was no bag for laundry in our room, and we could not get one after lots of trying!

fantastic bar and restaurant

was all brick and pretty quiet, even though they had a bar with some nightlife

pillows twice before placing them on beds, & please keep change for the laundry

staff was very polite, i appreciated the onsite laundry room.

also there pool was open ,it was a great experience this will definitely be the hotel i stay at every time i

staff wa friendly and room clean. convenient to our kids at um

wish they had an inside pool

everything. that you are pet friendly!!

i needed a place to house my pet and i for the night, and everything worked out fine

our room was close to the pool and during our stay their was a lot of kids playing in the pool so made the stay

were able to have a family get together around the pool as we had family fly in and many live in germantown tenn

i loved that the hotel was pet-friendly

breakfast was pretty good as well

was amazing from location to room to staff and breakfast was a bonus

the breakfast was just okay could hv been slightly better.

breakfast was great and the hotel itself was great

everything was amazing, the only thing that was disappointing was breakfast.