event if listed in the available features there was no laundry service available

location,nice staff, everything clean. i love the pool :)

breakfast was more than accommodating

wifi was down our entire stay.

internet (wifi) was not very fast and worked off and on

towels had a smell like they didn't have enough laundry detergent to properly clean the towels

clean rooms and facilities (laundry room is i need of a folding table), but other than that everything was

i was not able to request two beds for my kids and i was very upset and i won't use your service again

location and 24 hour shuttle service to the airport.

the staff was invading privacy and room service supervisor had a terrible attitude

something (sheets laundry?) caused a rash.

room smelled like mold, and our bedsheets were dirty, they had no extra comforters or a working laundry room

i am not sure whether there has been a change in housekeeping or laundry services, but i have never experienced

i wish there had been self-laundry; however, there was a laundromat a few minutes away.

i don't like the room too close to the laundry room and smell the dryer

proximity to airport, free shuttle, gated parking lot, and on-site laundry.

swimming pool, laundry room, snack vending machines

that it has a laundry room for guests to use.

clothes had been left in the washer in the laundry room

fact that my husband left his dirty laundry in one of the drawers and we never got a call it even though they

laundry facility one lady at front desk wasn t friendly but all others were very friendly and

no laundry facilities. solid food.

people were poor we had to call like 5 times to get a hold of someone at the restaurant to order room service

the rooms were clean, the kids loved the pool, and cookies were delicious

the makeshift bar was low shelf and extremely overpriced

on site laundry and ice

good laundry

maybe a few more parking places.

no wifi

comfortable room, gates around parking lot. breakfast and a fitness center

also liked having laundry facility

loved the hotel and the location but what really helped was that the hotel had laundry facilities and i was in

staff cleanliness laundry to wash clothing

name brand, on our route, easy access, secured, parking, pet friendly

less variety in the bar for cold beers.

laundry facilities

areas had building materials lying around, and some facilities not available (fitness centre and laundry)

rickety- but if you want to use the stairs, you have to ask to cut through the staff offices and laundry

guest laundry very affordable and helpful

having a laundry room on the same floor

bar and recluse s very early we had to go to huey s which was fine but if your facilities had

rooftop bar not open. odd opening hours for other bar. location a little sketchy.

i especially loved that they had a place for the kids to hang out and play games

i especially loved that they had a place for the kids to hang out and play games

the gym smell everywhere

no guest laundry

small room, no available pen and paper or dirty laundry bag and i needed both

times there was dirty laundry in the halls

room service did not clean the room

i found thick piles of dust on everything in the room, and rose petals from the last guest under the chair in

modern. service was excellent -restaurant staff, front desk, room service.

lobby bar had excellent live music

help in your restaurant, one person handling all the tables, we had to leave room service food was poor

like the location and the opportunity to get an early check in & receive additional keys was definitely a

i ordered room service twice and food arrived quickly, hot and very high quality, impressive

no laundry area no refrigerator in room.

re-using towels saves the environment from needless laundry

front desk asked me to place the used towel in a laundry bag and leave it in the hall and they would bring

also beautiful pool and gym

the pool was so beautiful and we spent a lot of time there

bed and pillows very comfortable. self serve guest laundry was very handy.

i was surprised to see full laundry service and room service which you don't always see at hotels these days

they did not have laundry bags

garbage left by elevators, bags of dirty laundry left and it was past 6pm

homeless around and no laundry facilities but hotel does offer shuttle to take you to

they may want to figure out a new way of doing laundry or order enough linens to go around

staff is rude and lies about their pet policy

paying for breakfast

pool too

at the bar provided excellent service as we unwound with a glass of wine each night after a long day

* there are laundry facilities on the rooftop (you ll need coins to use them), which is really useful if you

queen studio room has kitchen, guest laundry and roof for relaxing at night

loved the kitchen in the room for late night oven use & the full breakfast for 4 star for sure

breakfast was very good

staff was so incredibility nice from the doorman to the front desk to the kitchen ladies to security

courteous, nice, attentive employees and the free laundry facilities :)

spinach salad in the bar - and enjoyed the free refills of coffee

nice front desk and bar personel and location

kids were in the hot tub splashing like a pool and the fire pit didn t work

laundry facilities need some attention

free laundry facilities were a bonus

(traveling with teens) good breakfast and free guest laundry facilities; lobby offered coffee

location was nice. staff was great. breakfast/pool and hot tub were nice as well.

every day; friendly staff; close to trolley; close to attractions and beale street; nice whirlpool and pool area

quieter air conditioning. no on site laundry facilities

lack of guest laundry

a guest laundry would be good.

i did enjoy using the laundry room at the weekend when laundry service was not available

we would have liked a laundry there.

drinks at the bar a little pricey

in shower soap container, wall switches same color as walls- black, difficult to locate at night, wifi slow,

the girl at the counter was also very nice and understanding and graciously granted us a late check out

unfortunately, the check-in and the bar and kitchen are all run by the same person at times due to understaffing

i'm used to more conventionally accomodations. this would be great for younger adults

don't have laundry

friendly staff, everything was clean, comfortable beds, and convenient parking.

finally, there was no hand sanitizer in the area where you fix your breakfast

if somewhat smallish room; good water pressure, reliable wifi, breakfast options with fresh fruit, working a

parking a little sparse.

no laundry services or a boutique

a guest laundry would be nice as

no laundry facilities

no laundry bags available

the pool area have cabanas, fire pit just gorgeous

at 1st they said no because their laundry was closed ,but when i explained the stains they gave me a new one

it appears that they are upgrading ac s and laundry machines and that the hotel may have recently been revamped

never received any breakfast and the location was great because i was closer to my job.

no breakfast option

debris scattered along the parking

staff and common facilities very good. gym, laundry and complementary breakfast were good.

the dirty laundry room with no seats.

room was next to the laundry and people were doing laundry late at night

didn't like that we could t do our laundry

laundry room dirty need attention you go to was but washer and dryer need some attention with

no laundry, no housekeepers

great price. friendly staff. good breakfast. well lit parking lot.

also, saw an arrest and heard gun shots all from the parking lot

hot breakfast and very loud guest inside and outside in the parking lot loud music it's spring break u need a

clean and comfortable. staff friendly and helpful. did have security patrol for parking area.

there was no bag for laundry in our room, and we could not get one after lots of trying!

interesting building with great history parking plentiful helpful staff comfy bed great having laundry room

the laundry room soap vending machine was empty and the front desk didn t have any

spacious, modern comfortable room. great bar downstairs with awesome staff and music. enjoyable

not even looking up, had to call front desk (room phone didn't work) for a tv remote, no wifi info given - very

our room 226, shared a wall with the industrial laundry center

us in room next to laundry

really liked the shuttle service, jeffery, jason, and scott were excellent to us

also the rooms are very large and comfortable with high ceilings, fireplace, and an incredible rain shower in

the hotel was beautiful,staff friendly and helpful. loved the shuttle to downtown.

stay included breakfast every morning; however, the restaurants at the hotel changed the menus for easter

great prices there but kind of dim but to be expected with a more bar setting

loved the parking situation

& helpful people, spotlessly clean, lovely breakfast, spacious comfortable room, lovely location

like plenty of free parking available

nothing it was great. we could have used 2 chairs in the laundry room

wear masks please if you offer laundry self serve, then have soap and quarters available.

marcus, who was very busy handling the phones, made time to check out the guest laundry services for me

guest laundry was not functioning.

everything, staff went above and beyond and helped us with laundry as washer was out of order.

property had a bar and a restaurant in it and it was close to a lot of different stores

superior rooms and very good breakfast and bar area.

loved it just should have let me no about the pool i had messaged y all and ask did they have one y all yes

room service food was terrible

room service orders are messed up, food is unbearable

the room i was assigned was next to the was next to the laundry room/ storage room and they were talking loud

cleanliness, laundry machine

the hotel is beautiful, comfortable and the gym is great.

location and lobby / gym.

couldn t get room service. number busy until they closed

would be nice to have guest laundry or laundry service available.

microwave in the room no laundry on site - we had to use a run down laundromat around the corner restaurant ran

no laundry service for them to be tied to the wedding venue next door

we got into our room, we had dirty laundry all over the floor and several bags of trash next to it

guesthouse was clean, staff friendly, and pet friendly

laundry was very helpful there was social hour in the evening on monday gave us free food

laundry was free to use

large rooms, front desk man was very polite, and free laundry facilities.

location, breakfast, laundry services

having complementary laundry facilities was very convenient

a very clean room. strong wifi.

kind of hard to get out of parking

any extra towels when i requested them the next morning, used the ones we had in the room for the pool the

location, price and cleanliness were good. the gym was also good.

breakfast, affordable, in east memphis which is safe, very friendly front desk staff, nice gym

laundry was out of order and the refrigerator would freeze my food and drinks despite being set

no laundry detergent available at front desk. 3rd day towel service but default.

arrival i was treated very politely giving directions to the gym the pool the ice machine in the laundry room

they were helpful in letting me do my laundry, and my kids were able to swim while i got some much needed rest

laundry facility was currently out of order

i didn t like they didn t have a coin machine in the laundry department.

the guest laundry facilities were not working

also that the facility did have a coin laundry (one washer & one dryer) for hotel

kids were running up and down the hall way

loud guest pool not nice staff at front not friendly spiders in room

staff was very polite, i appreciated the onsite laundry room.

pillows twice before placing them on beds, & please keep change for the laundry

luxury upscale roomy feel & fabulous breakfast

i didn't get to enjoy the pool due to closing time on it

wifi was so awful i had to use my phone hot spot for 3 days using up most of my data.

pool was small & indoor. lots of kids in it mist of the day.

the pool was closed

i did like the breakfast that they had to offer. this was the best part of the stay for me.

went to go to pool for adult swim after 9 pm and it was still full of kids

the kids ran around ( which i understand kids can be

in addition, i enjoyed that the property had a laundry room as well

if i was picky maybe pancakes for breakfast. but not bad all the way around!

the pool and the size of the bathroom

it was accommodating for our family with a full kitchenette, hot breakfast, and a pool for our children

breakfast was good

laundry room were dirty place was smelly in our shower had

i do wish the laundry service was working at the location i was at

there is no gym there and the laundry does not work there

great fitness center and reasonable laundry facility rates

clean up laundry room

the breakfast area was fully stocked, roomy and clean. the staff was very friendly and helpful.

the wifi did not work at all

did not like the fact on here it said they had a pool, fitness room and free breakfast we get there and there

they work to accommodate me and my handicapped requests and special parking for my motorcycle

from going onto floor, homeless people and trash outside, hallways and entrances filthy, outdoor pool unopened

the laundry facilities were broken, no breakfast because it was under construction and the hotel

said indoor pool and breakfast buffet, but pool was closed and there was no breakfast at all

maybe i was late but, i didn't have free breakfast at the hotel

no continental breakfast, doors broke and property cluttered

arrived to learn on hot breakfast offered even though it was featured on the website

unreachable throughout the entire stay and after, the key would get shut off sporadically, the laundry was broken

there was an overwhelming stench that reminded me of a 14 year old boys laundry hamper and my window would not

staff were very helpful and let us use their laundry equipment to clean our clothes because the guest laundry

everything was really nice-the breakfast also.

to have seen on the website that there would be no breakfast due to covid-19, like they had no gym

good parking lot lighting very clean nice furnishing

nice clean cool nice pool great staff

the wifi wasn't working

how early the pool closed

would say that only issue is that the smoker's rooms sometimes stink up the non-smoking room

were no alcohol beverages, the laundry equipment were out of order, the pool wasn't open, the desk clerks were

the guest laundry room was a mess

the hotel staff was very accommodating, and the food bar area was great peaceful

food in fridge from previous guest swimming pool had geese and geese droppings in water

nice, big outdoor pool

fact you have to take your dirty or used laundry to the front desk in order to get clean laundry

free laundry center

the laundry area was dirty and only 2 of 4 washers and dryer s were working ud83dude22

nice free laundry facilities

location pet policy

could not connect to the wifi at times.

the parking it limited.

parking was good

the pool and court yard was beautiful

limited parking under construction

security at night to keep homeless from hanging around parking lot

requested an hour early check in and called beforehand to confirm this

the wifi signal seemed nice and strong

soccer tournament was going on so kids were just allowed to run free and take over the place

peaceful kids enjoyed the pool

we were with our dog and assigned to a pet-friendly room, which was clean, odor, and stain free

trouble with wifi connections with my phone

it was clean and safe and the breakfast was an added bonus

hotel was very busy friday and saturday nite and parking was very limited on sat

were able to have a family get together around the pool as we had family fly in and many live in germantown tenn

in the hallway and in the room, a/c had no knob to control temp, ice from machine tasted like laundry detergent

awesome front desk and breakfast is great

was out of order parking area by the swimming pool had broken glass

location says that they have an outdoor pool, was the whole reason for me booking

could have some eggs and bacon for breakfast

location was safe and parking seemed secure

the pool was closed

some issues with breakfast but when addressed they addressed it immediately

i only wish the pool was ready but i understand that part

the pool, was full of hair balls, yuk,, that is the only negative i have.

everything was amazing, the only thing that was disappointing was breakfast.

breakfast was great and the hotel itself was great

breakfast was mediocre

was amazing from location to room to staff and breakfast was a bonus

breakfast was pretty good as well