restoran and pool are closed

hotel states in its listing that it is pet friendly

really good service, and a gym.

restaurant is only open until 11:30 in the morning room service is available but is more

its time for them to open the pool and restaurant. the food wasn t good

very limited parking space.

me is an issue lack of parking lot, even if they have a solution on an external facilities to park our cars

usd per hour and the twit at the front desk would not even call us back when we told him that the wifi did not

parking is not confortable

tight parking required some skill to back out.

better breakfast

everyone was very nice and helpfully breakfast was delicious

the hot food available at the breakfast could have been hotter

well this needs some improvement we went down for breakfast at 9:30 and everything was gone

pet friendly

they have a basketball hoop near a beautiful garden. also there's a gym with a swimming pool.

room was big, gym is big as well which is good

wifi didn't work in my room and the breakfast should be included.

the pool is cold the spa has no employies

they have a basketball hoop near a beautiful garden. also there's a gym with a swimming pool.

breakfast bufet is expensive, options are poor, basically i paid just a couple of eggs, cafe and

lots of traffic noise. breakfast a bit limited in choice.

breakfast started rather late

excellent service, very comfortable room, amazing breakfast

i liked the thin pillows. early breakfast,

breakfast every morning

normal breakfast, not good but also not bad.

staff is really nice, and the rooms were clean, it was a nice surprise to learn that the breakfast was included

breakfast was great! the kitchen staff was friendly and very attentive.

close to a shopping mall, breakfast included

they have single use and styrofoam dinnerwear in breakfast

good rate and excellent breakfast included!

the reception staff is really good their room service is really good

also, we didn't have any wifi service in the hotel

wifi sucks the breakfast is more a less the maids service is good the tv service sucks the hot water works like

is not many different option for breakfast but if you ask them they are trying to prepare what you request

the breakfast buffet, not very good quality in general, dry beef fajitas, dry sframbled eggs.

breakfast is very expensive!! 400 pesos. for 200 you buy a steak dinner

fruits at breakfast was the highlight of this staying

breakfast could include more fresh products or eggs.

room service takes forever

room service delivery took so long and the food was almost cold room heater made so much noise and

of the hotel was very friendly and nice pool was clean and warm rooms were clean and

wifi

very poor wifi

woke us up early in the morning offering laundry and what time they could clean the room we didn't have enough

breakfast items (eggs, oatmeal, etc) were barely warm, almost inedible

good, safe parking

breakfast could get better

hotel needs maintenance, the elevator from the parking lot looks old and it is bumpy, the walls need some painting

the gym is not well maintained

delicious breakfast

price which is as an overall excellent option cost-benefit, wise good breakfast and practical

breakfast could be better

the building and all the facilities, breakfast was really good and bed was comftable

a bit annoying would be the staff from the laundry passing by the room at 8/9 in the morning to ask if we need

the indoor pool

doors pointed inside and were protected by amiable security both going into the hotel and at the parking

hair dryer which would have been useful after the lovely early morning swim i had in the heated pool

change several times from suits for diferents reason, there was no remote, there was no menu for room service,

tasty breakfast

front desk made a big deal over breakfast incl i t was in the booking price i had confirmation very uncomfortable

you could improve breakfast qualitu

was good, but the restaurant was closed, had to sit in a booth next to the bar and reception area

location breakfast

complete breakfast, great accommodations for the price

i liked that it had ample parking with a security guard watching over it, and that the room, although bare,

breakfast was not complete. but everything else was ok.

it has free parking

comfy bed, really good breakfast, excellent location and friendly staff.

bar with alkoholo / soft drinks on reception

protected parking

location, parking lot, starbucks

diana's service wasn't hospital at all, she just denied my shuttle instead of provide solutions

the breakfast and the attention of the receptionist in chief were fine.

the parking lot

was super clean and late check out as well

the breakfast always had the same options. the channels on tv were limitated.

breakfast advertised

easy check in. great breakfast. good value.

guarded parking free of charge

the comfortable room, and the breakfast where fantastic.

good wifi

breakfast ud83cudf73 it s good

location. wifi works great. wonderful beds

friendly staff, clean facility, breakfast, parking

clean with good wifi and good breakfast

kids don't get free breakfast

also the price included the breakfast for the next day

laundry is too expensive

laundry services were a bit expensive but i didn t find a laundry mat nearby

downtown location makes it noisy. also you can hear all noise from bar and restaurant.

room service was slow and expensive

the gym, to small, i would like to some weights.

parking was fine and the room was ok despite being a bit jaded

not a very good parking lot

location and wifi

great price, nice room, parking included.

the location was just what i wanted and while there was parking, i ended up parking on the street easily without

plus there's room service for both food and alcoholic drinks

the breakfast was good

breakfast is very good and the location is excellent

the breakfast was delicious

was perfect everything you needed, breakfast was superb and good selection

they have off-street parking and a decent breakfast

parking attendant was great

very basic but spacious room . private parking available

i usually stay in this hotel because is pet friendly, it s clean and it has a good parking lot

it has a nice pool.

some yoga mats in the gym would have been nice

wish the restaurant in the hotel would be more pet friendly even for a small size dog inside its carrier

free parking and free wifi. great location and friendly staff.

the breakfast was good

the breakfast was good but hard to enjoy after not sleeping well in discomfort

breakfast could be more on the plate

staff was extremely friendly. the included breakfast was excellent, very clean and safe.

the hotel is somewhat old and not refurbished the restaurant and bar were closed during our stay

breakfast was good staff was really nice and helpful hotel was clean

the sights are beautiful and a breakfast every morning

staff was nice and light breakfast was part of the room price

breakfast was awesome and the place is rather luxurious

parking, most staff spoke at least some english

breakfast

was complementary breakfast, how ever it lacked of breakfast food like other location of the same hotel brand

excellent large breakfast buffet with wide variety including fruit

space inside the room was a little short to fit 2 adults and 2 kids

water pressure of the shower was awful, the space of the room was very little, the room service was awful (they

lady from the laundry s service knocking at every door on our floor to see if anyone needed laundry service

location, good bed and toiletries. room service burger was great!

breakfast buffet was excellent

gym was restricted to 1 person at a time, no issues there, however hotel staff did complain on the

mini bar wasn t restocked

when you order room service, the server, ubaldo, brings the portable credit card terminal and charges you in

there is a kitchenette with refrigerator, stove, coffee maker, even a washer/dryer for laundry in the room

asked for information for a laundry service, again the wrong information was given

spacious suite room with kitchen facilities, refrigerator, coffeemaker, toaster, laundry machine, spacious

there's a laundry machine, but no laundry detergent

nice floor to ceiling windows with a great view laundry - washer dryer in the rooms

location, pool and breakfast

excellent gym and pool

no water in building , pool was a bit dirty , dirty windows to room

indoor heated pool was being repaired and couldn't use it at all (heater was out).

the pool has warm water and it was an inside pool

breakfast goes until 11:00am

but i would have to say that the breakfast was good, and the views were even better (perhaps higher floors only

breakfast was simple and filling

breakfast was very delicious

gym needs some more equipment restaurant was too much crowded

service needs to improve, they lack the staff to attend breakfast

spacious room, nice complete breakfast, nice staff.

breakfast was ok but could have better variety

location, breakfast , personal, rooms

they serve full and wholesome breakfast. the staff are all friendly.

no free wifi in the rooms

the staff were very helpful and the breakfast was awesome

nice safe area, varied breakfast, nice pool and gym

it took me 3 attempts to call them to order breakfast and once the food got there it wasnt hot and it s wasnt

breakfast was excellent, with a wide variety of dishes

laundry service

has an excellent gym, great breakfast and great staff, the only negative point was due to the laundry service

hotel is very good, has an excellent gym, great breakfast and great staff, the only negative point was due to

the gym

breakfast ,the bed was confortable,the pool was great .

wifi signal was strong

kitchen facilities are great and the lounge is a comfortable space

the breakfast was amazing

property with well-equipped kitchen

casa culhuac's rate was the lowest/night and they even offered a free airport shuttle & breakfast- you can't

also i had another unpleasant situation with the laundry: i gave them my clothes, they never advised my it

flow in bathroom tap and shower too weak and machines in the gym not only pos as well as some not working

the lack of a bar lounge

very clean, kind employees, very nice gym.

the bed was comfortable and the breakfast was good. the room also was vert good.

room amazing staff, everyone was super kind the italian restaurant super delicious and also the breakfast

friendly staff, amazing breakfast, great service

the staff, location, breakfast, gym size of the rooms.

the staff, location, breakfast, gym size of the rooms.

spacious rooms, greet amenities, amazing breakfast, friendly staff

laundry service was excellent

spa facilities

regarding the facilities, the swimming pool is very small

room service is so-so, terrible pool

spa and gym facilities and the room we had was perfect with a great view.

no laundry & no personal microwave access

swimming pool tv with international channels comfortable bed good shower nice bathroom safe place close to

pool small but heated and comfortable, bonus points for the sauna

breakfast was not very good. coffee was horrible. undrinkable

cdmx for work, you probably will want to stay in santa fe, the fitness center was decent, and the wifi was good

further out of the city, took quite a long time to get drinks from the bar during the day as bars weren't

the breakfast buffet is great and we ordered fries from room service and that was tasty too

enough sunchears and clean towels at the pool, the staff at the bar werent helpful saying that they werent more

pool in the area

hotel has nice gym and pool on top level and good executive lounge on 9th floor

i could hear the semi trucks all night i ve sent some clothes to the laundry

was a bit of noise between rooms, and the wifi was difficult to figure out

room service took 2 hours to get to our room

staff and wifi

when i was asking the personnel ( like concierge) to do something (bookings, laundry, etc) , i had to ask 2-3

the only thing is that i was there on a monday and the bar closed really early.

spa is too expensive

tadeo at the bar

no view, room service never brings napkins, entrance reception to dark.

had a bad cigarette smell, they did say they ran out of towels and that they were doing the laundry, i asked

wifi signals very weak;

proximity to centro santa fe. size of room and tv. free parking. shower.

beautiful and comfortable hotel with breakfast included.

breakfast and menu can be better the way for international gusts .

was not cleaned one day during my stay and they lost a garment that i sent to laundry

errors from the staff. my room was not cleaved one time and a shirt got lost in laundry

the phone did not work, when we pressed room service no one answered and had to call front desk every time we

room service charged me more than what i ordered and they did not want to make amends

room service is very quick

wifi sucked

privacy, mexican style bathrooms and over all view of the city with a gym.

the parking is free, although is valet parking

gym is a joke

it was to far away from some stores and needs more updated gym equpment but it was a amazing experience

wifi worked. staff nice about calling me a taxi.

just need to sort out the wifi situation

room was out of range from the wifi, but my us at&t data plan worked perfectly from my room

they don t have a phone in the room, how can they say on their web site that they have room service

was never able to connect to wifi

items like checking-in, they seemed to have been a annoyed by anything else (even getting laundry done)

pool and gym a nice plus

is the best, especially the restaurant team amazing and professional people as well as the room service

very friendly staff, good mexican breakfast options, swimming pool on the rooftop

there was a convention, so i guess the bar was understaffed for the event, as other times we ve had a very

laundry service not so good

the room service was cold and tasteless, one of the day i stay they didn t place bath towels, bar drinks are

location, parking, room

parking is free, there is a theatre in the hotel where regular performances are staged (mostly in

maybe just that the premises like the gym,pool etc

kitchen, whole exterior wall was glass

no gym as stated and services are not professional

staff is friendly all the time, the snack bar is very thoughtful i d come

wifi signal in the rooms were on and off

wifi can improve, bigger seating area for breakfast (if you are at 100% occupancy there are not

small suggestion, but i would have liked a coffee maker in room, instead of having to wait for room service to

gym- the gym equipment needs to be updated

food and room service quality excellent, the views from the room great, the bed was good

room service personal

gym equipment was put together wrong and i almost got hurt

wifi

receptionist was very nice, very helpful.( forgot to ask her name) free laundry.

parking is awful, the worse i ve been to: extremely narrow access and spaces, dirty

hotel not offer breakfast, but the room have kitchen with equipment and about 200m is the next store buy what

room is spacious and clean, hot water works, air-conditioning was nice, bed was comfortable, the kitchenette

this one are layers, they claim to bring you a private apartment with kitchen and everything, but they not,

laundry service to be improved (2 days to have clothes back is a too long period) in room service

rooms have a kitchenette that was not fully equipped with basic utensils (i,e dishes and cuttlery), however,

shops great room- big, comfortable, extremely comfortable bed, good bedding, nice pillows, kitchenette ( so

gym can be improved

would have been nice to have a toll of paper towels in the kitchen upon arrival.

wifi can be slow

clean and spacious rooms. they also serve a delecious mexican breakfast.

the room service food is not bad and there was a decent

property really well located. reasonable gym and excellent room size. bed extremely comfortable.

room service was terrible, the phone didn t worked and the breakfast included was so bad that

in the gym every day there was fresh fruit and water

this hotel is very convenient. location is great, very clean and it has a nice (but small) gym.

probably because of the laundry soap or something like that

- 2 attempts to try to get in to our rooms, apparentley some kids staying in the hotel were trying to open al

not stable wifi

i got a great view! very minimalistic but great hotel. breakfast was really good.

breakfast

wifi wasn t great

i love the rooms. like a home away from home and pet friendly.

its old and neglected, wifi inestable

all amenities were good, except the wifi connectivity--it was so slow.

spa temperature should be hotter. seemed like 98f degrees. prefer 102f.

the gym is not well equipped

the wifi network was very unstable.

i liked the fact that they have a heated covered pool and jacuzzi .

the location the pool closed (because of covid)

pool was awesome and also a gym