room service delivery took so long and the food was almost cold room heater made so much noise and

room service takes forever

wifi

very poor wifi

location was exactly as i needed very comfortable nice parking

woke us up early in the morning offering laundry and what time they could clean the room we didn't have enough

breakfast buffet included - comfortable beds available - hot water immediately - parking place in

poor menu on breakfast

the hotel has some bad reviews about cleanliness, rude staff, loud parties, horrible breakfast

breakfast could be

the breakfast buffet, not very good quality in general, dry beef fajitas, dry sframbled eggs.

breakfast is very expensive!! 400 pesos. for 200 you buy a steak dinner

breakfast could include more fresh products or eggs.

fruits at breakfast was the highlight of this staying

breakfast was supper well served, presented and delicious. employees were more than helpful

a bit annoying would be the staff from the laundry passing by the room at 8/9 in the morning to ask if we need

comfortable bed and pillows. good room service

breakfast very good

absolut 10, a refrigerator will be nice, because for a relax time is boring asking for ice to the room service

restaurant facilities are quite old and the parking lot is not very large, it has very small spaces

bar with alkoholo / soft drinks on reception

protected parking

location, parking lot, starbucks

the breakfast and the attention of the receptionist in chief were fine.

and the breakfast dissapointed me, the orange juice was basically water mixed with a box of fake juice and

the parking lot

of the bellboys is bad, the hotel is too little, the rooms are too narrow, and the place for breakfast too, it

diana's service wasn't hospital at all, she just denied my shuttle instead of provide solutions

free parking is available under the hotel

kids don't get free breakfast

location + parking lot in basement +

kids don't get free breakfast

rooms were comfortable, staff helpful and the free breakfast a bonus

plus there's room service for both food and alcoholic drinks

laundry services were a bit expensive but i didn t find a laundry mat nearby

laundry is too expensive

downtown location makes it noisy. also you can hear all noise from bar and restaurant.

in wifi the free coffee tea and cookies in the middle floor hallway and my wife love the 24 hours room service

small but qualitative gym

the location was just what i wanted and while there was parking, i ended up parking on the street easily without

location and wifi

parking was fine and the room was ok despite being a bit jaded

not a very good parking lot

slow wifi. it is really close to center but, the street of the property is dark at night.

well this needs some improvement we went down for breakfast at 9:30 and everything was gone

the breakfast very delicious, and workers very friendly, they make me feel like i'm home

breakfast time and no 24-hour room service

let a review already but this hotel was top of the line, clean, excellent service, with a full breakfast

better breakfast

the breakfast was good

they have off-street parking and a decent breakfast

they have off-street parking and a decent breakfast

was perfect everything you needed, breakfast was superb and good selection

the breakfast was delicious

me is an issue lack of parking lot, even if they have a solution on an external facilities to park our cars

parking is not confortable

tight parking required some skill to back out.

usd per hour and the twit at the front desk would not even call us back when we told him that the wifi did not

very limited parking space.

the pool is cold the spa has no employies

the pool is covered which was a surprise but actually a bonus as were protected from the sun

pool and gym good juices for breakfast

the wifi was a bit slow

a different hotel, with great staff, warm indoor swimming pool, great jazz music, super nice bath, and really

awesome and seamless access to parking at all times

pool was closed

the pool was undergoing repairs and we did not know this until we arrived at reception.

the breakfast from the menu gave very generous portions

morning breakfast was good quality and with great service

the hotel could do an effort to upgrade their room service food menu

i liked the thin pillows. early breakfast,

the breakfast was really good during our stay

breakfast started rather late

lots of traffic noise. breakfast a bit limited in choice.

good location, great breakfast buffet. good value for price

basic hotel, basic room, basic breakfast

breakfast was good, but the restaurant was closed, had to sit in a booth next to the bar and

breakfast was very good including incredible chilaquiles (i think this is how it's spelled)

was good, but the restaurant was closed, had to sit in a booth next to the bar and reception area

room space. wifi

good location, in front of a mall and the airport, good breakfast, good value for money.

was sent to the gym to get the only drinkable water in the facility

great breakfast, comfortable bed; good price; nice room.

wifi was terrible was unable to work, also the location is not the best, not many facilities around

i liked that it had ample parking with a security guard watching over it, and that the room, although bare,

great location, security at the parking, practical, comfortable beds

it has free parking

the breakfast was great and delicious

they were not prepared for the amount of people at the breakfast

guarded parking free of charge

good value and close to the airport. breakfast was provided as was an airport shuttle.

easy check in. great breakfast. good value.

the comfortable room, and the breakfast where fantastic.

nice, clean accommodation good facilities breakfast was ok, wifi worked

breakfast advertised

wifi sucks the breakfast is more a less the maids service is good the tv service sucks the hot water works like

wifi connection is really bad

the reception staff is really good their room service is really good

they have single use and styrofoam dinnerwear in breakfast

breakfast was very good and room was clean and comfortable

breakfast was great! the kitchen staff was friendly and very attentive.

breakfast every morning

breakfast was great! the kitchen staff was friendly and very attentive.

staff is really nice, and the rooms were clean, it was a nice surprise to learn that the breakfast was included

breakfast not include slaces of cheese or ham, never bacon and the eggs always are the same

i usually stay in this hotel because is pet friendly, it s clean and it has a good parking lot

it has a nice pool.

some yoga mats in the gym would have been nice

wish the restaurant in the hotel would be more pet friendly even for a small size dog inside its carrier

free parking and free wifi. great location and friendly staff.

the breakfast was good

the breakfast was good but hard to enjoy after not sleeping well in discomfort

breakfast could be more on the plate

staff was extremely friendly. the included breakfast was excellent, very clean and safe.

the hotel is somewhat old and not refurbished the restaurant and bar were closed during our stay

parking attendant was great

very basic but spacious room . private parking available

breakfast was good staff was really nice and helpful hotel was clean

the sights are beautiful and a breakfast every morning

staff was nice and light breakfast was part of the room price

breakfast was awesome and the place is rather luxurious

parking, most staff spoke at least some english

lady from the laundry s service knocking at every door on our floor to see if anyone needed laundry service

breakfast

wifi worked well, was important as my son was writing exams online

staff, breakfast, tv, wifi, the bed, little things in the bathroom.

breakfast was good

water pressure of the shower was awful, the space of the room was very little, the room service was awful (they

location is a plus. walking distance of nice breakfast and lunch options.

locwtion, clean, included breakfast, comfortable

room service respond is the worst than ever i have seen

the breakfast

when you order room service, the server, ubaldo, brings the portable credit card terminal and charges you in

there is a kitchenette with refrigerator, stove, coffee maker, even a washer/dryer for laundry in the room

asked for information for a laundry service, again the wrong information was given

spacious suite room with kitchen facilities, refrigerator, coffeemaker, toaster, laundry machine, spacious

there's a laundry machine, but no laundry detergent

nice floor to ceiling windows with a great view laundry - washer dryer in the rooms

location, pool and breakfast

excellent gym and pool

no water in building , pool was a bit dirty , dirty windows to room

indoor heated pool was being repaired and couldn't use it at all (heater was out).

the pool has warm water and it was an inside pool

breakfast goes until 11:00am

but i would have to say that the breakfast was good, and the views were even better (perhaps higher floors only

breakfast was simple and filling

breakfast was very delicious

gym needs some more equipment restaurant was too much crowded

service needs to improve, they lack the staff to attend breakfast

spacious room, nice complete breakfast, nice staff.

breakfast was ok but could have better variety

location, breakfast , personal, rooms

they serve full and wholesome breakfast. the staff are all friendly.

has an excellent gym, great breakfast and great staff, the only negative point was due to the laundry service

laundry service

clean, nice but costy breakfast, comfort rooms, good location

the room and the gym

room service is available until 1 am

breakfast was exccelent, food was very good and attention from people very good.

the water of the pool wasn't hot, the hotel could improvement this.

no free wifi in the rooms

food options are good and fresh, very good breakfast (croissants are good which proved to be the exception in

asking for room service items, like asking for shower gel and was given body lotion among few other requests

also i had another unpleasant situation with the laundry: i gave them my clothes, they never advised my it

the food of the room service wasnt great at all

no fridge in room, very expensive room service

very clean, kind employees, very nice gym.

spacious room, great breakfast, friendly and helpful staff... all round, a great stay!

great breakfast. great service from staff.

pool gets no sunshine

breakfast was excellent!!

the staff, location, breakfast, gym size of the rooms.

spacious rooms, greet amenities, amazing breakfast, friendly staff

no laundry & no personal microwave access

the pools floor is horrible and almost scary enough it would break, it was almost like if the floor was

me with every question; the restaurant staff, who were very accommodating and helpful; to the room service who

cdmx for work, you probably will want to stay in santa fe, the fitness center was decent, and the wifi was good

the breakfast was great and huge

i could hear the semi trucks all night i ve sent some clothes to the laundry

room service took 2 hours to get to our room

was a bit of noise between rooms, and the wifi was difficult to figure out

staff and wifi

laundry service was excellent

i was with my kids and we choose the hotel by the

regarding the facilities, the swimming pool is very small

i missed a way to do pull ups at the gym.

spa facilities

we were told that they were going to setup a bar in the conference room, and that did not happend

breakfast buffet and rooftop swimming pool

great views, the staff is very kind and the pool is delicious

hotel has nice gym and pool on top level and good executive lounge on 9th floor

had an event in the pool floor wasn t able to go see the view or take my little one to the pool due that it

wifi signal was strong

the breakfast was amazing

property with well-equipped kitchen

parking area is difficult to enter and exit to much traffic and is nobody to help you to open o

kitchen facilities are great and the lounge is a comfortable space

when i was asking the personnel ( like concierge) to do something (bookings, laundry, etc) , i had to ask 2-3

the only thing is that i was there on a monday and the bar closed really early.

spa is too expensive

tadeo at the bar

no view, room service never brings napkins, entrance reception to dark.

had a bad cigarette smell, they did say they ran out of towels and that they were doing the laundry, i asked

wifi signals very weak;

proximity to centro santa fe. size of room and tv. free parking. shower.

beautiful and comfortable hotel with breakfast included.

breakfast and menu can be better the way for international gusts .

was not cleaned one day during my stay and they lost a garment that i sent to laundry

errors from the staff. my room was not cleaved one time and a shirt got lost in laundry

the phone did not work, when we pressed room service no one answered and had to call front desk every time we

room service charged me more than what i ordered and they did not want to make amends

room service is very quick

wifi sucked

privacy, mexican style bathrooms and over all view of the city with a gym.

the parking is free, although is valet parking

gym is a joke

it was to far away from some stores and needs more updated gym equpment but it was a amazing experience

items like checking-in, they seemed to have been a annoyed by anything else (even getting laundry done)

my favorite was the rooftop pool 360 view of mexico city and the jacuzzi and restaurant

bar except an outside venue

the room was comfy and the pool fantastic

are beautiful and the beds are very comfortable, room service was great too

was never able to connect to wifi

wifi worked. staff nice about calling me a taxi.

room was out of range from the wifi, but my us at&t data plan worked perfectly from my room

they don t have a phone in the room, how can they say on their web site that they have room service

just need to sort out the wifi situation

laundry service not so good

the room service was cold and tasteless, one of the day i stay they didn t place bath towels, bar drinks are

location, parking, room

parking is free, there is a theatre in the hotel where regular performances are staged (mostly in

maybe just that the premises like the gym,pool etc

kitchen, whole exterior wall was glass

receptionist was very nice, very helpful.( forgot to ask her name) free laundry.

the kitchenette's things were pretty basic, for instance no spoons :-)

the microwave was dirty no utensils in the kitchen

for normal room you should share the kitchenette

kitchen big and clean (even if i dond't have the chance to use

enjoyed the rooftop dining and room service

no gym as stated and services are not professional

small suggestion, but i would have liked a coffee maker in room, instead of having to wait for room service to

where bread served in plastic wraps and youghurt in the container gym underequipped rooms extreme,y lacking in

room service was slow, and the food was cold and not very good

friendly staff, great room service and very clean rooms

gym could be a little better equipped

of the three running machines weren't working at the gym and the one that worked felt unsteady

room service and restaurant closed by 10 pm

the bar and its service don t work properly

breakfast was great

wonderful!!! great accommodation, breakfast, wonderful staff.

breakfast awesome location amazing place and very new and clean love everything about my stay,

loved the hotel, the room was spacious, comfortable bed, loved the kitchen amenities, high standards of hygiene

excellent restaurant - breakfast: a wide variety of entres offered for 3 hours daily

were closed at the time the room was very noisy, we had loud music from 6am until 10pm from the gym that is

rooms are not sound proof, very annoying with the loud music starting in the morning at 6:15 (gym) and on friday

the gym opposite (and at the time of my stay the nearby the building works) start early in the morning

we had room service at night and the food was great

spacious cleanliness supportive staff good parking and checking at comfortable time

the wifi also didn t work for most of our stay

the service at breakfast was very professional and friendly

the breakfast was limited, but good. the staff was nice.

at night it gets loud because they have a bar in the hotel

excellent breakfast, within walking distance to the embassy

good breakfast

big room, confortable, clean, great room service.

good location, breakfast good, nice roof garden, friendly staff

noisy a/c, in my case confused laundry service, the hotel's surroundings do not invite for a stroll outside

samuel and his room service colleagues were extremely kind

when we got there, no wifi and no tv we were disappointed because they didn't say anything

the breakfast is amazing. it changes everyday. room service is also good

staff was great the pool was a great bonus and the fact we had a shopping center downstairs made it even better

gym room is on construction

also on the website it stated that the hotel had spa facilities however there was no sauna

gym is tiny, breakfast not included, relatively few facilities for 4*hotel.

room service available , room decoration could improve

the continental breakfast was limited, and the treadmills in the gym did not function.

laundry service to be improved (2 days to have clothes back is a too long period) in room service

they had no menu for room service i called the concierge and they gave me over the phone a brief list of what

safe , big room , very comfy beds . able to book late check out

no one available at coffee bar in lobby

rooms have a kitchenette that was not fully equipped with basic utensils (i,e dishes and cuttlery), however,

we only had breakfast at the hotel

the location, the staff, the room and the breakfast

we only had breakfast at the hotel which was good but the coffee not so good

although a small bar of soap was provided in the bathroom, i could not find any shampoo

breakfast was very good ud83dudc4d

action, good value for the price, very comfortable, large modern suites, it has a small size gym and a nice lap

i'm not sure if it's over night vacuuming, the air system, the kitchen

the breakfast, the shower, the enormous bed, big space, and i definitely didn't enjoy 100% since i

also there was a family with kids staying on the

i wished it was cleaner, but maybe i became more conscious of it since i went with kids

i appreciated the laundry service i had twice

arrived and i ended up sweeping the floors myself with the broom and dustpan available in the laundry area

nothing really. we were very happy. the complementary breakfast could be a little better.

breakfast bar if you can call it that was the worst i ever had, it had nothing construction in or

breakfast is very simple but yogurt, cereals, bread and coffee so good to start the day and served