arrival i was treated very politely giving directions to the gym the pool the ice machine in the laundry room

they were helpful in letting me do my laundry, and my kids were able to swim while i got some much needed rest

no laundry detergent available at front desk. 3rd day towel service but default.

laundry was out of order and the refrigerator would freeze my food and drinks despite being set

laundry facility was currently out of order

we wanted to wash laundry but the hotel could not provide us change

people working were friendly, lots of parking available.

kindness of staff. we loved the late breakfasts!

the pool and gym are closed because they do not want to keep track of how many people are in there due to covid

the breakfast

guest laundry was out of service even though i was assured at check-in it was in working order

the laundry room facilities didn't work i spend my money for nothing

outside pool, not enough parking lot lights

outside pool, not enough parking lot lights

the pool is always out of service

the laundry facilities were broken, no breakfast because it was under construction and the hotel

the sheets wasn't changed, no breakfast, the pool area was out of order

not have breakfast

breakfast was not served during our stay

was no breakfast available and the gym and pool were closed all because of covid

staff were very helpful and let us use their laundry equipment to clean our clothes because the guest laundry

unreachable throughout the entire stay and after, the key would get shut off sporadically, the laundry was broken

there was an overwhelming stench that reminded me of a 14 year old boys laundry hamper and my window would not

the breakfast was excellent. good variety for continental ud83dude0aud83dude0b

very comfortable bed good choice on pillows great selection for breakfast

wifi was horrible

the wifi was so bad we could not connect, there were no vending machines on the property, there was a

requested a disability access room and was given a smoking room because the disability room had been given out

are in the middle of remodeling so the parking lot is a bit cluttered

nice clean cool nice pool great staff

carpet had been tracked with muddy boots at both entrances and up the stairs from parking lot when we arrived

also, there was trash, beer and liquor bottles in the parking lot

good clean rooms and a great breakfast with scrambled eggs and sausages

dirty floors, dirty walls, ripped up pool chairs, trash in the halls, old food in the room's frig

room was clean, modern, not dated. breakfast was adequate.

nice free laundry facilities

the laundry area was dirty and only 2 of 4 washers and dryer s were working ud83dude22

fact you have to take your dirty or used laundry to the front desk in order to get clean laundry

free laundry center

it wasn't loud. the parking lot was well lit

no pool

location and free breakfast

breakfast ends at 10am.

the gym could have had more weight lifting equipment.

free parking and free breakfast great location

no microwave in the room and no laundry facilities available

only complaint is i wish they had laundry facilities

staff service & helpfulness, laundry availability, comfort, cleanliness were excellent.

clean rooms, comfortable beds and quiet, even with being pet friendly, which we needed while traveling

front desk woman told a mother and her 3 kids at 10pm that they didn t allow dogs

out of order; laundry out of order

clean pool and breakfast

did not get breakfast left everyday at 5 am

the breakfast

it look alot cleaner they had new and old doors stacked up in the hallway rolled up carpet in the parking lot

took lyft all over -city parking is bad

no bellman. parking.

was exceptional, enjoyed the evening port, room service was beyond expectations, and the staff was 5 star

great breakfast included! quiet. great location!

have liked the option of coffee in the room since i slept through breakfast and also potential room service that

didn't enjoy breakfast bc the desk help was sick and coughing very bad

breakfast was sufficient and location is good.

breakfast was only mediocre

my kids was sleep and i didn t tell him to come in

i liked that the property was new. it was clean and it came with a small kitchen.

ve been told at check in that we couldn t use the laundry facility

guest laundry was out of service

need to reopen laundry and offer back regular breakfast items covid options improving

the afternoon indian female desk clerk was always rude and sarcastic i ask for quarters too do laundry

pool could be bigger and the double suites could have two tv's instead of one

they may want to figure out a new way of doing laundry or order enough linens to go around

the wifi did not work at all

evening workers at the front desk and the bar were phenomenal and went above and beyond!

what i didn t like, it s located close to a soup kitchen and a park that is a homeless hang out spot

bar area was nice and breakfast was good but a little pricey for what was offered

us in room next to laundry

our room 226, shared a wall with the industrial laundry center

my kids loved the bubbly tub

i liked the in door patio it was nice for the kids to play on and safe.

was no food or room service but due to covid that is understandable

lobby , dirty laundry in sight of front desk dirty elevator room was dirty when i opened the door

breakfast wasn t very good even if it was conventional

and construction trucks took up some of the good parking spaces especially in the back

love everything, the service, the staff was very nice and the breakfast was great

breakfast is worth the extra dollars

nice hotel, safest area to stay in memphis, full breakfast, laundry machines, mini fridge, large shower, and

could have been better if there is a laundry bag in the room even just one.

covienient, comfortable, quiet, handy laundry room, good breakfast choices.

didnt have any pool towels and the price was a little high and some of the staff seemed

the cabinet above the kitten sink. no leg room at the bar seating

they had a starbucks bar as well as an incredible breakfast

location is close to the interstate. has a bar & bistro cafe.

i didn’t get up in time for breakfast

the hosts at the bistro and bar were great as well

the breakfast space and bar area was also very

event if listed in the available features there was no laundry service available

the lounge in my room was covered in pet hair which i m allergic to

afternoon snacks available,was a big hit, kids really liked

younger teenage customers on pool

wifi connection was down the whole time

i did enjoy using the laundry room at the weekend when laundry service was not available

quieter air conditioning. no on site laundry facilities

a guest laundry would be good.

we would have liked a laundry there.

lack of guest laundry

we couldn t explore the city cause of the weather but my teen girls love the top golf room, gym and board

everything about the hotel from the decor to the bar and the staff even valet was amazing.

i especially loved that they had a place for the kids to hang out and play games

i especially loved that they had a place for the kids to hang out and play games

the gym didn t have a lot of equipment but it was decent and clean

courteous, nice, attentive employees and the free laundry facilities :)

spinach salad in the bar - and enjoyed the free refills of coffee

nice front desk and bar personel and location

kids were in the hot tub splashing like a pool and the fire pit didn t work

laundry facilities need some attention

(traveling with teens) good breakfast and free guest laundry facilities; lobby offered coffee

free laundry facilities were a bonus

clean , comfortable, good amenities, kitchen area with , fridge , microwave

the room was cozy. the little kitchen was awesome.

one of the two elevators was out of order. the gym equipment was a bit dirty.

drinks at the bar a little pricey

was nothing we didn't enjoy, we didn't use the bar but it looked nice and there was always someone there

i loved how the seating areas were, games, bar etc

that works at the front desk and bar was very nice and helpful

queen studio room has kitchen, guest laundry and roof for relaxing at night

* there are laundry facilities on the rooftop (you ll need coins to use them), which is really useful if you

rooftop bar was not open on the sunday we were there

loved the kitchen in the room for late night oven use & the full breakfast for 4 star for sure

fantastic service. large room with really useful small kitchen. loved the rooftop bar.

staff cleanliness laundry to wash clothing

also liked having laundry facility

loved the hotel and the location but what really helped was that the hotel had laundry facilities and i was in

room was clean and comfortable and the pool while not huge was big enough to keep my kids entertained

room was clean and comfortable and the pool while not huge was big enough to keep my kids entertained

times there was dirty laundry in the halls

no guest laundry

small room, no available pen and paper or dirty laundry bag and i needed both

gym was a good size for a hotel and the breakfast was good

the restaurant and bar area was wonderful.

homeless around and no laundry facilities but hotel does offer shuttle to take you to

bed and pillows very comfortable. self serve guest laundry was very handy.

i was surprised to see full laundry service and room service which you don't always see at hotels these days

garbage left by elevators, bags of dirty laundry left and it was past 6pm

they did not have laundry bags

no laundry area no refrigerator in room.

re-using towels saves the environment from needless laundry

front desk asked me to place the used towel in a laundry bag and leave it in the hall and they would bring

charged for the water, wifi, and other services at the end of my stay

i took advantage of breakfast room service

kept up, messy, the way to the stairs was back through all their offices and laundry room

there were laundry facilities on site

having a laundry room on the same floor

rickety- but if you want to use the stairs, you have to ask to cut through the staff offices and laundry

had my teenager purchase laundry soap which was listed for sale at 12

modern. service was excellent -restaurant staff, front desk, room service.

gym, good beds, location

and the new year s party that was downstairs at the bar was lit

could still get food from bar and tons of restaurants close by

the mini bar did not work and the mini fridge did not work and had leftover food inside molding

no laundry facilities

no laundry services or a boutique

a guest laundry would be nice as

no laundry bags available

something wrong in the kitchen, no one at the bar, to keep us informed, then we had to cancel it when someone

no laundry facilities. solid food.

laundry facility one lady at front desk wasn t friendly but all others were very friendly and

parking was okay

understaffed housekeeping, thus inadequate room service

didn't like that the pool was connected to the outside pool which made the entire pool cold

the laundry room soap vending machine was empty and the front desk didn t have any

there was no bag for laundry in our room, and we could not get one after lots of trying!

interesting building with great history parking plentiful helpful staff comfy bed great having laundry room

the bar was a good time

was all brick and pretty quiet, even though they had a bar with some nightlife

don't have laundry

breakfast

the breakfast was good

excellent free breakfast, vey friendly people.

the gym was closed too

one smelled like mildew, maybe bc it was close to the laundry room

not enough pillows. no laundry detergent in vending machines.

we were right next to the laundry room .. and we needed to do laundry

where get ice do laundry is very hot put sing up do not disturb they still know and it keeps coming off

to eat and they have a washer & dryer for guest use on-site as well should you need to do any laundry

there is free laundry and the breakfast was outstanding

location, breakfast, laundry services

laundry was free to use

having complementary laundry facilities was very convenient

laundry facilities were convenient and well-maintained

the bar attendant on a saturday night could certainly be a little more knowledgeable of the offerings

it also had a gym and

the pool, whirlpool, and gym are all great

the pool was closed for maintenance

but they did offer us free passes to the local gym with a pool

the room i was assigned was next to the was next to the laundry room/ storage room and they were talking loud

cleanliness, laundry machine

when we awoke, we could take in the scenery and the beautiful pool

no real room service

pet friendly and located in a nice area. nice hotel

in addition, i enjoyed that the property had a laundry room as well

was traveling with my 7 and 8-year-old kids

the bed was lovely and soft and the breakfast was so good

the pool was closed - but it was kind of cold anyway.

for this amount, i could've gotten a room with a kitchenette

any extra towels when i requested them the next morning, used the ones we had in the room for the pool the

kind of hard to get out of parking

fast check in late check out

pool was just blahhh...

breakfast was scant, pool didn't open before i needed to leave each morning.

the staff is amazing!!!! the rooms are exceptionally clean and the open bar was a plus!

my second night, i went to the front desk to get towels, wash cloths, and coffee creamer since room service

the kids also was running around the

kids n the pool all day

did not provide daily room service unless requested

laundry room were dirty place was smelly in our shower had

great fitness center and reasonable laundry facility rates

there is no gym there and the laundry does not work there

i do wish the laundry service was working at the location i was at

clean up laundry room

i didn t like they didn t have a coin machine in the laundry department.

the guest laundry facilities were not working

also that the facility did have a coin laundry (one washer & one dryer) for hotel

was a bit disappointed that the pool was not open

awful lot of unattended kids in the pool

staff was very polite, i appreciated the onsite laundry room.

pillows twice before placing them on beds, & please keep change for the laundry

kids (up to 15) running around the corridors

the room was perfect. also, the breakfast, bar and snack area was easy to find and nice.

staff was great with our two small kids

very clean. close to doctor s office. breakfast excellent. safe area

friendly, professionaldesk clerks. cleanliness of the the hotel. outstanding breakfast.

breakfast meats. selections of teas. not pet friendly.

some issues with breakfast but when addressed they addressed it immediately

pool not open

my son was having eye surgery, and we needed an early check in

also the pool was being worked on so my kids didn't get to enjoy that

no bar was open and breakfast consisted of cereal and bagels because the kitchen was down due to a recent fire

room upon initial arrival smelled like a gym

also the pool was being worked on so my kids didn't get to enjoy that

laundry facilities on site

the location is convenient and onsite laundry

assortment on the breakfast bar would be nice

little noisy due to the truck parking next to the hotel

breakfast could use some improvements. need more breaksfast items

liked the kitchenette, hot breakfast, pool with towels and bbq patio, and laundry facility - just like home

various accommodation facilities, such as a dishwasher inside the room, business center, guest laundry, fitness

we had 2 dogs traveling with us, this hotel is listed as pet friendly

the outdoor pool was a big win if the kids were given a chance to score this hotel

they could use more parking.