pool closed

wifi was so weak

tv didn't work & no wifi available

location, room, parking

a thing this motel is discussing, i would not even let my pet rat stay here, people need to stay far away from

microwave in room and it was located in the laundry room with lint from clothes flying around when i wanted to

breakfast was amazing

high speed wifi excelent

eakfast) might be upgraded availability of restoration after 10

staff was really nice the pool was good the location is fine comfortable bed and pillows wifi good

our room would get a lot of sun light restaurants, gas station and grocery stores are all close laundry is

- laundry is free (note that detergent isn't and can be purchased at the counter for $1

for doing laundry

good laundry

hotel provides self-laundry, just pay for the detergent

laundry facilities and room size

my room was right beside the customer laundry room and it was very noisy.

was no laundry room, and it was about 18 min by car from the city center

weak wifi signal

parking is always available and a plenty, and there is even a small gym room if you so desire

were all over the top to answer any questions and needs, pool was clean and perfect temperature, room was clean

parking lot was well maintainted

the staff was very friendly and knowledgeable. very close to metro. free parking for guests

and pool closed (thanks, covid), so no meals on-site and room service

does not have a microwave, which would have been great, specially when you re not able to have room service

the coffee and breakfast not so great .

away from the congestion of downtown montreal and access to free parking

over all a good experience room was great and breakfast was superb

breakfast was good and our rooms were cleaned and tidy

cleanliness, breakfast

long stay with kids if we could have a shared washer it would be an additional help or lessen my laundry load

not being informed about early breakfast during week days. was ok on sat

the pool was clean, same with the gym

staff, very nice and clean facilities, the kids loved the pool and the rooms were very comfortable and neat

the pool was clean, same with the gym

wifi was great

the hotel indicated that it had an ev charger. although this is

no room service, there's a brasserie down stairs, but you can bring the food in the room so it's not

it said we were getting a kitchenette, but they literally meant a microwave

shower. bed. kitchen. free parking. covid precautions.

free parking and laundry facilities. staff were friendly and helpful.

to get parking paid was a bit confusing but staff resolved it quickly

getting into the parking lot and getting into the hotel was

nice new building. big comfortable rooms. nice indoor swimming pool .

we could not find any changing rooms at the pool.

also, a little note or something in the room and/or hallways to indicate where ice, laundry, pool, etc, were

size of the room and the restaurant and parking

free wifi 2

room was spotless. very nicely decorated lobby and bar area. very nice breakfast.

the kids liked the swinging chairs in the lobby

the bar could do better

the gym facilities had decent options for cardio

gym is very basic

everything. spa was amazing!!!

the hotel bar staff was friendly

location, parking, breakfast

room, free parking, good location

great staff and good breakfast

we loved being on the first floor because we had the parking space right by our back door

wifi by default was available for 3 devices only, but we received additional code on reception.

pool was nice but small

did not like that there was no room service; no one ever informed us that there was none, we had to empty our

restaurant never open. parking lot was very dangerous - inadequate snow and ice removal.

in hall so not always comfortable walking through hall to get to ice machine, fitness room or pool

then i was told there would be a hold on my cc for mini bar purposes and shower head was broken in room

no coin op laundry, no pool, and breakfast not fully self serve.

we particularly booked this one as it had laundry facilities but, unfortunately the dryer broke down

the room was dirty so i asked to change the room, the parking was $40 for an overnight stay and the breakfast

breakfast was good, the room was very clean and value was exceptional

very friendly and excellent location. additionally, very delicious breakfast

was impressed with the attention to detail, the luxurious bath robes,excellent breakfast options, an overall

lack of information re wifi and tv channels/ room service, if you are unable to scan it

excellent breakfast buffet with friendly service.

excellent breakfast

got a knock on the door at 8am - room service wanted to clean my room(

gripe i have is we were on the first floor and it was very noisy both internally and outside with laundry being

i used the laundry service and they were really quick and did a nice job

the bar could open a few hours earlier

if you re looking for a quick work out we were able to utilize william gray s hotel, pool and gym

would highly recommend booking to go to the bota bota spa (10 mins walk away) through the hotel as they gave

i have no clue if the laundry offers to do your laundry and i didnt ask

wifi was only spotty at best, & while my friend was able to connect to it with her phone, i was

she said your skin is dark she told my kids but our feet under is white but our head of hair is

could have more breakfast options. but food was good

there is onsite and street parking but check the street parking rules to avoid getting a ticket

the free wifi and the cooked breakfast was a pleasant surprise.

wifi was a little spotty

wifi is not accessible

wifi in rooms meant we had to spend a lot of time sitting in the dining room to access the wifi

clean bright bedrooms with large windows, clean bathroom, excellent cleaning service , great tv & wifi connection

gym wasn t great, heating wasn t great.

hotel exceeded expectations for business travel and the rooftop bar was an incredible perk- those views and

the gym is decent for a boutique hotel

what was really terrific was the rooftop bar for drinks overlooking the st

husband and i fled our four kids to the oasis of the spa and hotel william gray

only concern was the noise of the cleaning people slamming the doors to the laundry cabinets in the hallway

we had a junior suite with double spa tub and the drain stop and shower wand were both broken

great location, comfortable bed, and quiet. the bar is cool too.

no gym at hotel to balance out the overeating.

only thing that was a concern was the gym

the only thing that could have been a problem is that the bar was closed several nights for special events

very nice boutique hotel in great location great for family of 4 travelling with kids

room was like a small apartment with all the amenities, including a fireplace

there was no log in the fireplace and did not find any room service menu or spa/massage price

room service hours could be longer.

wifi from the bedroom was pretty slow and the breakfast was slightly basic but not bad value for

bathroom a bit small, but excellant spa shower

attitude of some staff, onus on guests to drive room service, hotel air conditioning units outside of room window

we stayed 3 nights and included room service breakfast was exactly the same each morning.

the shower is a spa shower which was great after a long day of work

staff was extremely friendly and good with kids

wifi was slow

free breakfast was amazing

the king eoom was charming with brick walls and a fireplace

due to thickness of walls, i think my data and hotel wifi was not the best

had a smell to them and the laundry closet has a clear leak that soaked half the hallway

the spa bath could have been cleaner as well and the staff might want to add some bubbles with the room

i had the basement and wifi didn't work for all my 2days stay

it was nice to have tv, high speed wifi & air conditioning.

the wifi us ok

no room service with a bag of towels delivered to your door is quite poor

breakfast was a pleasant surprise in that it wasn't your typical continental buffet that is usually

lively bar and restaurant every night

breakfast was excellent as was the location of the hotel

the staff were wonderful and the breakfast amazing

and finally, the dryer didn t work it just tumbled the laundry around in cold air

good location, clean and well fitted. nice to have laundry facility

it was only two nights luckily but i guess i could have done laundry if i stayed longer

4th floor / no elevator thought it had a fitness center and laundry, it did not

the kitchen was nice to have as was the laundry

staff super friendly, big bathroom, good sheets, pet friendly

gym was small and limited, and this is such a nitpick

the location was great and the breakfast too, room service as well. very nice hotel.

beautifully decorated room, comfortable bed, excellent room service and delicious breakfast.

the restaurant bar is fabulous

we double checked our bill on the way out and found some laundry accounts which were not ours, included - the

towels smelled like they are washed with the kitchen laundry- also they were thin and we were given just 2 sets

was helpful and friendly (rachel helped me out with everything from quick questions to arranging room service

room service slow in busy weekend mornings

gym is small for such a big hotel and hated the fact that they had carpet covering the floor which

kitchenette small but functional (we made dinner twice) and good guest laundry

was clean and had supplies coffee and breakfast were good, rooms soundproof, laundry convenient, freudy was very

about this hotel, location couldn't have been better, staff very helpful, was able to my laundry which was an

a very reasonably priced guest laundry hidden away in the bottom level of the old building

to have a kitchen as well as some breakfast included, coin laundry available on site, some staff friendly and

it even had a laundry room to wash clothes

the laundry service was confusing

think that they should put the cleaned laundry straight in you room, rather than having to pick it up at the

laundry room (need to use coins) present

i really liked the fact that they had a good iron and an iron table in the room and also laundry facilities

room had a kitchenette and the hotel had laundry which is great for those travelling for a few weeks

there was also a laundry room if you needed to wash and dry

as the studio is well equipped with kitchenette accessories, the laundry room facilities are on the 1st floor

diy laundry facilities

advised re washing facilities for laundry but unable to buy detergent on site for one wash of clothes maybe an

towels and toiletries are sparse and the burden is on the guest to ask for more or put out a laundry bag to

desk and room service staff is superb

i liked the sleek, modern look of the rooms. room service was prompt and delicious.

strong wifi, comfortable bedding, very quiet building, welcoming staff!

was $35/day, $500 pet deposit fee when we arrived (refunded, but still do a prior auth on your credit card

good gym staff were amazing - nothing was too much trouble good having kitchen and laundry location was good

it was wonderful not having to return home with chores to do (laundry)

service of laundry in each room/apartment

is new, room space is big, with laundry and kitchen, which is very friendly for family

clean and have laundry inside of room !!! best city view

with a really diverse display of art on the walls, and comfortable rooms with attentive daily room service

there was a kids daycare on the floor above that was very noisy all day when we were trying to take a break

free breakfast is poor, and wifi is bad connection.

the included breakfast was pretty sparse.

is very quirky/cool and my room was very spacious, high ceilings, good work desk and excellent wifi

laundry was delayed so we had no towels on check in and the fitting sheet on the bed was too small

when we tried to use the laundry room, we found no detergent was available for purchase

there were laundry facilities which were very handy

small kids struggled to sleep

we love aria,staff,breakfast,room

gym was described to be excellent, i found it rather small

room was warm. poor air circulation. bed was just ok. and wifi the first day was bad.

to check in early despite contacting staff 5+ months ago and them saying possibly depending on people checking

nice facilities including a gym & availability of basic breakfast/snack goods and very good coffees

i had a snag with the wifi as well and it was off and on (but not for my partner)

to use staff elevator but that one doesn't go to the parking and it had in it dirty dishes and laundry for the

it'd also be great if it was clarified upfront that some hotel services (like laundry) are not available on

we were allocated room 4th floor, next to laundry chute overlooking yard which housed rubbish bins

there were stains when we opened it up for the kids to use

under construction,no room service,phones outta service, due to construction

helpful, lending me a travel adapter and umbrella for my stay, booking taxis and letting me do my laundry

on bike and had been biking in the rain - they let us store our bikes in the garage, use the laundry to dry our

the room was clean, maybe some little repairs to do in the kitchen area, but otherwise the place was perfect

the wifi can be improved as it wasn t the best

sketchy cable & wifi connection

can clearly hear doors slam and you will cringe from constantly hearing the squeaky wheels of a laundry cart

good laundry facility

the spa didn t work at all, and the water looked very dirty

the gym and pool were good, reception area was spacious and relaxing to wait in

also they accommodated a late check out at no extra charge

room view was disappointing, no privacy, while the laundry service was closed during two subsequent federal

was nothing i did not like but would of wished that could been available for kids would be a game room and the

the pool area was amazing for both kids and adults, and the covid precautions meant that we felt safe using

gym and swimming

a dislike; but would love to have seen a bar set up in the lobby where there are big tv s and lots of seating

lobby was full of huge buckets of bedding heading to laundry

no on site guest laundry, crowded elevators at key times

elevator wasn't working. toiletries not provided. not laundry bag. not worth the price i paid!

com said it has 'laundry(paid)' , but it is a paid laundry service which takes 24 hours, not a paid laundry

only 2 critiques would be that the hotel should seriously think about having an on property laundry room for

i also liked the value for money and the laundry room service

the laundry/microwave room was a bit gross

microwave was in the laundry room

beds not changed sheets and shower curtain smelled like dirty wet laundry that wasn t dryer after

plus they want 6 dollars to use the laundry machines

close to downtown, semi-short walk to metro, comfortable bed, laundry in room

i love the idea of it being an apartment as well so it has its own kitchen and laundry if i ever needed to use

kitchen had all the utensils and everything was clean

there's a park right across the street which is great for the kids

com) so perhaps it was just not communicated through the third party, but the 45$/pet/night fee was not communicated

there is also laundry room

- super tea 24 hour--- super super location-perfect staff--- everyone was absolutely lovely laundry facility--

facilities -laundry was cheap to

reception should introduce clients to the laundry and gym services

laundry on site for $2/load

complimentary laundry facilities very helpful

laundry facilities on site room was well insulated staff met every request very good size room

onsite free laundry and coffee

the hotel provides a free laundry room with four each of washers and dryers

excellent location had many amenities such as laundry and luggage storage.

no laundry facility.

when i asked if i could use the laundry service free of charge, the supervisor agreed and confirmed a full

pool was a little small, you couldn't really swim if there were kids in it

pool hard to swim laps in with kids in there

there has to be a balance between being pet friendly and it not disturbing everyone around

wifi was not strong

good location, nice bed, good refrigerator . did not check the gym.

gym very rarely equipped.

room service was not that good

pet friendly but guests leave their pets for hours (we had to deal with a barking dog until 2am)

there's no laundry room

bed were just too small for two power outlet didn't work room servicing was late in the day no laundry

was super comfortable, everything was working fine, great location, great to have the gym, personnel super kind

you can leave your lugage for free and you even have access to a small gym room

decent gym if required

menu at the bar was a bit ordinary for such a great foodie city

hotel restaurant and bar staff!!!

there is a bar at the mezzanine floor which parties till late

very big room which was super nice after a long drive: the cocktails were fantastic at the lobby bar and the

a special touch from room service when my daughter got fever

complimentary guest laundry which we appreciated

to wait to use them because there is only one set for the entire hotel to use (there's another laundry room in

friendly and helpful staff. good breakfast. laundry machine.

breakfast was wonderful and we were able to do laundry for free

laundry facilities were super handy and the staff was incredibly kind and accommodating to our

no laundry service

it seems that those bedsheets/duvet are very old and only laundry can not clean it properly anymore

the harsh chemicals from the laundry. overwhelming smell of laundry detergent.

the bed was comfortable and wifi worked well

unstable wifi not having espresso for free for breakfast. was no room service

other than that, we had a great stay room was spacious and clean; staff was friendly; wifi was reliable and

pool and terrace, gym, location, room style, bed & begging, shower, auto light in bathroom, security in elevators

gym equipment old and limited. both saunas broken.

great room, friendly staff, and centrally located. my son loved the gym.

hotel is quite modern, good facilities, the gymn is excellent, the room is confortable and clean

we had to wait 3 hours with kids and they refused to refund us as the room was not corresponding at all to the

how simple it was, the pancakes and croissants were undercooked and people are travelling with kids for competitions

kids could fall out if they wanted

bathroom cleaning was so pour. bathtub and bathroom sink is clogged. :( wifi didn't work :(

wifi

debris, we are right by stairwell so we could hear people walking up and down then slam door, the laundry room

room had no desk for working. no laundry service.

oted as first floor) and when i requested a room change as the basement looked chaotic -laundry was being loaded

the fitness/gym was a very small room - better than nothing, but not a major selling point

nice location, allowed early check in. 24 hours coffee. staff were friendly and helpful

to compensate for it, they offered free laundry, which was fine

only one, ver busy elevator, also used by hotel staff for the laundry

a bit of noise from the people in the street. no laundry.

coffee machine in the room rooms renovated laundry washing by load is good

and now best solution to move 5 of us 2 adults and 3 kids to the room with one bed

i was also the only person i could see using the gym towels that are stacked in the laundry room on each floor

it was also great to have an accessible self-serve, well equipped laundry

areas are not finished: the laundry room that i d really appreciate wasn t there yet and around the hotel

building is perfect, really loved the gym and pool

think the pool had too much chlorine or chemicals and it discoloured our black bathing suits and really made

white shirt during room service to be frank it probably got picked to in the white towels for laundry

the night they lost my room service meal order. but they more than made up for it the next day.

my kids adored the hotel

sauna was a nice surprise, the pools with a view as well and gym were great.

good gym and pool , breakfast was excellent

they have a fantastic gym and a laundry that guests can operate independently so it's great for longer stays

no hand cream laundry machines defected rude staff in case you don't know french

we could hear the laundry machine going. every day! through all spinning cycles.

location from train station, also they have a laundry facility

very helpful staff i liked that you have guest laundry facility i liked your gym facility

were not very friendly and i was shocked to find out the laundry service doesn't run on weekends

gym could use more variety for the free weights, as not much available for lower weight levels

suite is great for families especially with older kids - new rooms very well designed providing for privacy,

room was spacious, two queen size beds is what you need when traveling with kids, staff is nice and helpful

location, location, location - the pool, the room (1bd rm king suite)

the hallways inside hotel were a bit aged and both room service trays and bags of room laundry from house

laundry quality

staff repeatedly left their cart outside my room, along with dirty dishes (not mine) and bags of laundry they

lots of kids in the hot tub, very hard time to relax

outdoor heated pool, hot tub and sauna are great for kids

also appreciated the on site laundry facility and indoor pool

le square hotel was amazing, offering a good varied continental breakfast, laundry room and a lovely heated

many things like stuff friendly,space,cleanliness,gym, laundry and great location!

falcilities - especially swimming pool, gym room, laundry room

everything. spacious rooms, comfy bed. self serve laundry. perfect location

of the storm, the wifi was slow

comfortable, close to bus, metro, grocery store, fridge, microwave, good wifi, very good value

website said parking and wifi, neither of those was true.

wifi never works

weak wifi.