microwave in room and it was located in the laundry room with lint from clothes flying around when i wanted to

breakfast is perfect, front desk is also very nice.

hotel offers breakfast although the room says it doesn't, at least for us

from the time of check in which by the way they were able to accommodate an early check in

breakfast was provided in the attached restaurant so we had to choose single item off the menu of 5

is a great place to stay but breakfast area too small if they are fully booked and they run out of some stuff

the included breakfast is standard, with a variety of fruits, bread, freshly made waffles, and hot proteins

the service was great, and the breakfast.

location , fair price, strong wifi , good variety of food for breakfast

over all a good experience room was great and breakfast was superb

laundry facilities and room size

my room was right beside the customer laundry room and it was very noisy.

was no laundry room, and it was about 18 min by car from the city center

parking is always available and a plenty, and there is even a small gym room if you so desire

no swimming pool.

some spots within the room could have been cleaner (found some pet fur/ hair) that was not ours.

the bench in the gym is not balanced. could cause injuries

called for room service for breakfast and it took more than an hour to have our meal.

highway noise. beside a major highway so expected. very limited temporary parking to check in.

free parking

there is ample underground parking directly connected to the hotel and the location is great with so many shops

everything. spa was amazing!!!

free parking is a bonus

pet friendly (they set up a bed, bowl, and treats for our

the hotel should have provided options for those who could not work out-- ie, another hotel or gym

free parking and laundry facilities. staff were friendly and helpful.

to get parking paid was a bit confusing but staff resolved it quickly

liked the easy connection to wifi

-strong wifi

that much amount for just sleeping in no hot tub just a pool

wifi password did not work

pool was disgusting and not

whirl pool jets weren't very strong

the pool area was closed, overgrown and full of trash and some poor souls clearly lived there on a

if it is the only place available, ok but such a shame, it must have been beautiful 25 years - pool in the

i love the idea of it being an apartment as well so it has its own kitchen and laundry if i ever needed to use

close to downtown, semi-short walk to metro, comfortable bed, laundry in room

there's a park right across the street which is great for the kids

great to have kitchen, washer & dryer

com) so perhaps it was just not communicated through the third party, but the 45$/pet/night fee was not communicated

nice facilities including a gym & availability of basic breakfast/snack goods and very good coffees

spacious room clean pet friendly parking

comfortable bed and plenty of pillows excellent wifi modern and

room, wifi was fast

the gym still really needs a set of 20lb dumbbells.

hotel provides self-laundry, just pay for the detergent

laundry facility handy

our room would get a lot of sun light restaurants, gas station and grocery stores are all close laundry is

there's only one washing machine and dryer, so you might have to wait for others finishing their laundry

amenities: the hotel offers great amenities, including free laundry machines (tide pods are available for $1

gym and rooms leave a bit to be desired

perfect location, so thankful you welcome our pet companions! wonderful staff!

no room service after breakfast

beautifully decorated room, comfortable bed, excellent room service and delicious breakfast.

the staff were amazing and the bar / restaurant area had a great selection

the electric fireplace in the room didn't work

wifi was slow

the breakfast was very nice and michel was always there to attend to anything we needed

the room was very comfortable with beams on the ceiling, stone walls and a fireplace

helpful staff, location, character, breakfast, free wifi, valet parking

a 3 star: bed was very soft and uncomfortable, breakfast selection needs improvement, no daily room service

wifi from the bedroom was pretty slow and the breakfast was slightly basic but not bad value for

breakfast was good and free coffee/lattes even better

clean, quaint, location, friendly staff and nice breakfast

excellent and large breakfast

only concern was the noise of the cleaning people slamming the doors to the laundry cabinets in the hallway

information in room lacking on accessibility to wifi

suite with fireplace

room service was prompt and delicious

- clean spacious room with pool w bar and hot tub

i used the laundry service and they were really quick and did a nice job

gripe i have is we were on the first floor and it was very noisy both internally and outside with laundry being

wifi was slow early morning coffee, 0600, availability in lobby would have been nice (they do,

wifi was a big issue

was not included (but room service and hotel restaurants were exceptional and

the little kitchen in the room was perfect and had everything we needed

kitchenette was a great plus for evening hors d'oeurves and cocktails

wifi is horrible and there is no space at the right height to work with a computer

there was no log in the fireplace and did not find any room service menu or spa/massage price

a lovely spacious suite with a small kitchenette. superb position in the old town.

there was in unit laundry with detergent

we appreciated the coffee pods and laundry detergent

no laundry detergent provided or bath mats

4th floor / no elevator thought it had a fitness center and laundry, it did not

good location, clean and well fitted. nice to have laundry facility

quality of breakfast was really good considering that it's included and the amount of menu options to select

no room service, minimal bathroom supplies

that it came with breakfast and the location was great

the bar and restaurant were hard to get into.

no afternoon refreshments available. no room service.

towels and toiletries are sparse and the burden is on the guest to ask for more or put out a laundry bag to

the little gym is very sweet too

children's birthday party in which the parents let the children run around yelling in the lobby bar and restaurant

bad wifi. talked to hotel staff 3 times. nothing gets done, kept ignoring me.

we were upgraded to a suite which was quite large and included a kitchen, dining room and generous living area

wifi was not strong enough for our cell phones and we were on the 6th floor. outdated rooms.

no breakfast. room service came around just once

location to metro. free parking and amusement park if you had kids.

- the pool and gym area could use some renovations

location to metro. free parking and amusement park if you had kids.

was a mishap with room service (sent our order to the pool instead of our room), but they didn't charge us for

wifi would regularly drop out, frustrating having to rejoin daily

another attached restaurant that stays open later which i think also serves room service and breakfast the next

husband and i fled our four kids to the oasis of the spa and hotel william gray

what was really terrific was the rooftop bar for drinks overlooking the st

i was also the only person i could see using the gym towels that are stacked in the laundry room on each floor

it was also great to have an accessible self-serve, well equipped laundry

areas are not finished: the laundry room that i d really appreciate wasn t there yet and around the hotel

rooms were cool and gym/pool floor had an amazing

loved the game room and gym. great restaurant in lobby

the breakfast was just enough to start us on our day of exploring in montreal

wonderful bar inside for drinks in the evening

wifi is terrible and when traveling from abroad that was very inconvenient

it is better if the breakfast can offer more variety.

only complaint we had was room service was not available for lunch, only breakfast and dinner

towels smelled like they are washed with the kitchen laundry- also they were thin and we were given just 2 sets

we double checked our bill on the way out and found some laundry accounts which were not ours, included - the

charming hotel, excellent valet parking, good gym, fabulous staff

were all great as well, including the common lounge areas with free tea and coffee, terrace bar on top of the

i've never had such a huge, and beautiful space

room view was disappointing, no privacy, while the laundry service was closed during two subsequent federal

rooms, very helpful concierge, and beautiful gym

was nothing i did not like but would of wished that could been available for kids would be a game room and the

when we booked, we stated our kids were aged 16 and 12

everything, booking to checking in to room service, parking to everything

when i asked if i could use the laundry service free of charge, the supervisor agreed and confirmed a full

no laundry facility.

pool was a little small, you couldn't really swim if there were kids in it

very good for travellers with a pet

spend a night for la nuit blanche and the kids are very happy

to use staff elevator but that one doesn't go to the parking and it had in it dirty dishes and laundry for the

we were allocated room 4th floor, next to laundry chute overlooking yard which housed rubbish bins

it'd also be great if it was clarified upfront that some hotel services (like laundry) are not available on

there were stains when we opened it up for the kids to use

big room, bed is very comfortable, room service is fast however pricey

ordered room service the food was outstanding im mad at myself for not ordering more dinner and breakfast

hotel restaurant and bar staff!!!

staff left stuff animals in our room for the kids which was a nice surprise for them

minus for the loud music in the lifts and lobby bar at night

menu at the bar was a bit ordinary for such a great foodie city

the gym is well equipped for a hotel, and the views from the rooftop pool are beautiful

excellent breakfast buffet with friendly service.

breakfast was okay...however we opted for other places to eat.

pet friendly

the room, pool, gym, service is excellent

rooms and bed, very poor and bad breakfast, wifi connection very weak

wifi in rooms meant we had to spend a lot of time sitting in the dining room to access the wifi

wifi was a little spotty

wifi is not accessible

the free wifi and the cooked breakfast was a pleasant surprise.

laundry quality

the hallways inside hotel were a bit aged and both room service trays and bags of room laundry from house

staff repeatedly left their cart outside my room, along with dirty dishes (not mine) and bags of laundry they

undergound walk from gare centrale hotel will take you to an amazing little winter oasis, with pool, ducks and

lots of kids in the hot tub, very hard time to relax

good laundry facility

can clearly hear doors slam and you will cringe from constantly hearing the squeaky wheels of a laundry cart

restaurant or room service

the spa didn t work at all, and the water looked very dirty

if the bar was open late we would have enjoyed using it

modern design, lovely small pool not a diving deep swimmimg pool but very serene, spa like

well-decorated and relaxed hotel, fantastic outdoor swimming pool, good location close to center and eating

everything ! restaurant food was bad , bad customer and room service

very friendly staff, great views, lovely pool and sundeck

modern design, lovely small pool not a diving deep swimmimg pool but very serene, spa like

breakfast was wonderful and we were able to do laundry for free

i used the laundry facility just off the lobby to do a load of laundry - the washer-dryer was in a locked room

complimentary guest laundry which we appreciated

to wait to use them because there is only one set for the entire hotel to use (there's another laundry room in

laundry facilities were super handy and the staff was incredibly kind and accommodating to our

when we tried to use the laundry room, we found no detergent was available for purchase

laundry was delayed so we had no towels on check in and the fitting sheet on the bed was too small

there were laundry facilities which were very handy

good location and nice gym/pool

the only complaint : breakfast is great but extremely crowded especially after 8:30am

clean and have laundry inside of room !!! best city view

service of laundry in each room/apartment

it was wonderful not having to return home with chores to do (laundry)

good gym staff were amazing - nothing was too much trouble good having kitchen and laundry location was good

is new, room space is big, with laundry and kitchen, which is very friendly for family

the harsh chemicals from the laundry. overwhelming smell of laundry detergent.

no laundry service

it seems that those bedsheets/duvet are very old and only laundry can not clean it properly anymore

45cdn per night pet fee, some of the staff was not very friendly.

however, i travel with a 14lb hypoallergenic dog and the listing for this property said it was pet friendly

location, very nice room, excellent gym, great views, and they let us check in early

every time we wanted to have second cup, we had to call room service asking for more cups

the converted gym wasn't for

no room service.

wifi was not available we tried serial times

safety floating equipment for kids at the pool

huge cinema room with bean bags. comfy king size bed, bath robes for the pool

had an amazing experience starting with our early check in

the view from the room and the spa was to die for!

everything worked out well - free wifi would be a nice touch.

they have a fantastic gym and a laundry that guests can operate independently so it's great for longer stays

very helpful staff i liked that you have guest laundry facility i liked your gym facility

no hand cream laundry machines defected rude staff in case you don't know french

we could hear the laundry machine going. every day! through all spinning cycles.

location from train station, also they have a laundry facility

there's no laundry room

bed were just too small for two power outlet didn't work room servicing was late in the day no laundry

it was uncomfortable for my young kids

employees professionalism and breakfast +++

not cleaned properly during that time, paper cups never replaced (so took them from the breakfast bar instead)

white shirt during room service to be frank it probably got picked to in the white towels for laundry

the swimming pool and hot tub is so adorable my kids love it.

bar close time is so early, and there is no room service..!!

chic, loved the pools,gym, service and restaurant. great stay!

room service wasn t available more hours of the day.

pet charge was disclosed only after arriving

the wifi

loved that it was pet friendly and had non carpeted flooring in the room

daily room service is not available. service request needs to be made 24 h in advance.

wifi was excellent from the room

facilities -laundry was cheap to

got upgraded ( 2 queen & extra sitting room) - breakfast was plenty - eggs in little fridges- laundry access -

there was laundry available

there is also laundry room

the laundry facility is awesome

the laundry machine can be added more.

also have self operated laundry machines

laundry machine was excellent service as well as we enjoyed the kiosk and restaurant services

there was no microwave in the room, the ac was slow and made nights uncomfortably hot, and the laundry area

comfortable bed, large quiet room, good room service

is located on a great area close to many places no need a car to go around, the pool was amazing, gym above my

my kids really enjoyed the pool

restaurant and bar were excellent in service and quality of food and drinks

the pool and hot tub was clean but busy

pool area is nice except for hot-tub with a thick layer of suds, suggesting it was not so clean

falcilities - especially swimming pool, gym room, laundry room

many things like stuff friendly,space,cleanliness,gym, laundry and great location!

location, friendly staff, complimentary breakfast, kitchen, coin laundry ......

le square hotel was amazing, offering a good varied continental breakfast, laundry room and a lovely heated

everything. spacious rooms, comfy bed. self serve laundry. perfect location

and they have a free laundry

the hotel provides a free laundry room with four each of washers and dryers

laundry facilities on site room was well insulated staff met every request very good size room

place living room to do puzzles good customer service elevator free laundry center

complimentary laundry facilities very helpful

good location. had laundry room

microwave was in the laundry room

i also liked the value for money and the laundry room service

plus they want 6 dollars to use the laundry machines

minimal amenities, pool, laundry, leisure areas

the laundry is too small

bathroom that never properly drained to housekeeping services that never appeared to doing my own laundry, there

also we hire laundry services, very slow service and they return it dirty

also had a great burger from room service

we liked the large rooms with a kitchen and the pools

to have a kitchen as well as some breakfast included, coin laundry available on site, some staff friendly and

location, size of room, breakfast and access to laundry facilities

a bit rundown going to the basement for laundry.

was clean and had supplies coffee and breakfast were good, rooms soundproof, laundry convenient, freudy was very

personnel, room breakfast laundry facility

was suitable for my needs - walking distance to st catherines st & downtown area - coin-operated laundry facilities

laundry facilities on site

i also had to do the laundry while staying in this hotel, for which i had to go to another building

offer a room with a laundry machine and kitchenette great for a long stay with kids

you have to pay full at entrance, the path from garage to elevator is shared with full laundry carts (that's

exaggerated costs for laundry, minibar and food

wish there was on site laundry service

could have picked up the laundry in the room instead of having guests haul laundry to reception.

price could be a little bit cheaper and room service could be offered later

the fridge bar in the room is expensive. i rather have the fridge empty to put my stuff in it.

we also tried a gym room, which was very well equipped

on site restaurant was delicious - included breakfast - delicious can t wait to come

is comfortable and big enough for two kids to sleep together

bar and restaurant were closed (i think) at 10:30 when we just wanted to come back to hotel for a

better choice's for breakfast. warm food also please!

were not very friendly and i was shocked to find out the laundry service doesn't run on weekends

i thought it was a bit much though to pay extra for early check in

the pool and gym are very nice, and the attached mall was convenient

quality of service / gym and pool / breakfast

i like the bar and stuff work there they are so kind and helpful . i like sauna too and pool.

no laundry service

laundry team damaged my jeans when requested to rectify they could get the stain off

hotel laundry tray kept on same spot ( on the desk, were i move it from bed at night to sleep) for the 2

dined there *room - captivating in its design with high ceilings, plush bedding, an in-room gas fireplace and

staff weren t friendly (except the doorman) feels a bit run down had to phone reception to get wifi to work

think that they should put the cleaned laundry straight in you room, rather than having to pick it up at the

the laundry service was confusing

it even had a laundry room to wash clothes

laundry room (need to use coins) present

i really liked the fact that they had a good iron and an iron table in the room and also laundry facilities

we also used their laundry which worked without problem

advised re washing facilities for laundry but unable to buy detergent on site for one wash of clothes maybe an

room had a kitchenette and the hotel had laundry which is great for those travelling for a few weeks

of restaurants close by the continental breakfast was better than most i ve come across coin laundry

as the studio is well equipped with kitchenette accessories, the laundry room facilities are on the 1st floor

were forced to squish in with many other people including hotel staff with a bag of smelly dirty laundry

i would give it full five stars if laundry machines were available

wifi wasn't strong, cell kept cutting out

gym was open and kids enjoyed trying out the equipment/burning some energy from being cooped up all day

not much just wasn t clear about room service

changing break fast menue adding roster to the room adding laundry room

elevator was very slow and there was no elevator for the staff with the laundry carts, so it they were moving

location and pet friendly.

the website said that there's a gym on property

the breakfast offered is decent

a bit of noise from the people in the street. no laundry.

to compensate for it, they offered free laundry, which was fine

only one, ver busy elevator, also used by hotel staff for the laundry

coffee machine in the room rooms renovated laundry washing by load is good

them the room key with the number on it, getting handed tissues after asking for towels for the gym since there

elevator wasn't working. toiletries not provided. not laundry bag. not worth the price i paid!

nice hotel with all facilities, more than enough free laundry

com said it has 'laundry(paid)' , but it is a paid laundry service which takes 24 hours, not a paid laundry

no on site guest laundry, crowded elevators at key times

lobby was full of huge buckets of bedding heading to laundry

allowed early check in upon request

convenient for room service also

great wifi, comfortable bed, nice staff

wifi sucked

we really enjoy the bar bistro off the lobby of the hotel

if not, there is room service, though with only one chair this can be challenging

didn't like having to call room service to get a bucket of ice

no real facilities, small gym, no pool - definitely not value for money

is beautiful, original wood paneled bar, lounge and dining room, but modern everywhere else

put to good use in room,super modern and functional bathroom,comfortable bed,quiet in room, fast wifi connection

the bar didnt get too busy when i was there, great ambience

one of the best. the room is amazing so comfortable the staff super nice. the pool the location.

the decor the room the restaurant the pool sauna spa location is great

clean, amenities like the gym, pool, sauna were great

le staff vraiment gentils la piscine, spa et sauna wow

one thing that really annoyed was laundry noisy

laundry service

the hospitality sector at the moment but this is not an excuse to not provide basic services - no laundry services

no laundry service available, we had to walk to a laundromat 10 mins away in a not nice area

the hotel was chosen for all these amenities, especially the pool for the kids since it was one of their

the breakfast bar is uninspiring but adequate.

clean cultured and treat you with respect very good breakfast and nice staff highly

breakfast could be better. all bakery items offered looked burned or over cooked.

that there wasn't a restaurant or room service offered at the hotel.

breakfast was 2 delicious croissants that are seated outside your door each morning