and we are very much enjoyed the swim pool and fitness center as well

the pool and spa amazing. the breakfast really good. the place is clean.

wifi by default was available for 3 devices only, but we received additional code on reception.

room, free parking, good location

breakfast and their team are amazing , so welcoming with attention to customers inquiries

no coin op laundry, no pool, and breakfast not fully self serve.

we particularly booked this one as it had laundry facilities but, unfortunately the dryer broke down

good area, late check out

reception man was very nice, room was clean, and breakfast had good food

the breakfast was good and we enjoyed it. room service was good. free parking.

also, a little note or something in the room and/or hallways to indicate where ice, laundry, pool, etc, were

gym and very well equipped, great terrasse, bartender guillame was very nice and helpful

was delicious and the service was great, but the menu was expensive and too fancy for my kids

meals too expensive to eat in hotel , gym needed more equipment

breakfast included, no room service available, restaurant and bar had very limited hrs, distance from montreal

salt water pool and sauna were clean

we enjoyed the room service

the pool was unfortunately not clean. lots of visible dirt and grit.

needing to go to front desk to acces pool

clean, easy access, free parking... 9/10

long stay with kids if we could have a shared washer it would be an additional help or lessen my laundry load

the staff was great. the pool was very nice and the hottub was fantastic after a long drive.

nice cosy room but having a bad carpet smell. asked for room service but wasn't done.

there was a ringette tournament so lots of kids running in the hallway so we worried about our quality of sleep

first night pool was booked for kids swimming lesson (3 to 8pm) and whirlpool was not working

whirl pool jets weren't very strong

a thing this motel is discussing, i would not even let my pet rat stay here, people need to stay far away from

the pool area was closed, overgrown and full of trash and some poor souls clearly lived there on a

wifi password did not work

bedsheets with pet hair everywhere in the room

if you need to do laundry: there is a laundromat close by which is only a 15 min walk, we got the instructions

no laundry services

wifi was slow

ample parking although minimal security outside

limited breakfast offerings. hot cereal would have been appreciated.

amenities: the hotel offers great amenities, including free laundry machines (tide pods are available for $1

good laundry

hotel provides self-laundry, just pay for the detergent

really clean comfortable room, great breakfast included, parking included, free laundry

- laundry is free (note that detergent isn't and can be purchased at the counter for $1

pool was clean kids loved it rooms are clean friendly staff close to laronde our destination

were all over the top to answer any questions and needs, pool was clean and perfect temperature, room was clean

does not have a microwave, which would have been great, specially when you re not able to have room service

nice indoor pool

the pool, gym, and sauna were amazing.

i have no clue if the laundry offers to do your laundry and i didnt ask

breakfast could use some more variety and meat options.

very quiet neighborhood. free parking, high ceiling room.

wifi was okay

the hotel has free parking, a rarity in the city, but if it's full as it was when i arrived to check in after

are in the whole way running around, slamming doors, then i phone the front desk, and they sent a laundry

no one mentioned anything about there being no laundry service due to covid, 6 days into my 13 day trip, as

no laundry room, no microwave

no dry cleaning/ laundry service available when asked yet found a laundry bag in the room

would have appreciated an extra towel bar or hook for suspending wet towels or facecloths to separate them from

no microwave in the room and there isn't any common laundry available

laundry room was under maintenance and hotel asked us to pay cad 20 for

clean, fresh room and friendly staff. unfortunately the pool is being renovated at this time.

improve your wifi or take it off your services

my kids was upset because no pool.

had a smell to them and the laundry closet has a clear leak that soaked half the hallway

i love the interior alot specially the lighting around spa tubud83eudd70

i had the basement and wifi didn't work for all my 2days stay

the wifi us ok

it was nice to have tv, high speed wifi & air conditioning.

attendant on one of the days had no clue how the laundry works

there was no laundry facilities and no room cleaning for 3 nights

no wifi for my entire stay. i had important work. could not do anything

the room service staff needed to be more helpful

i liked that there was free parking

helpful, lending me a travel adapter and umbrella for my stay, booking taxis and letting me do my laundry

on bike and had been biking in the rain - they let us store our bikes in the garage, use the laundry to dry our

the room was clean, maybe some little repairs to do in the kitchen area, but otherwise the place was perfect

the kitchen and back doors were lovely, the bathroom/shower was really really nice too

the mattress and pillows need a major upgrade. bathroom beside kitchen lacked privacy.

was impressed with the attention to detail, the luxurious bath robes,excellent breakfast options, an overall

breakfast is good (no buffet, but you can choose from a menu)

breakfast was okay...however we opted for other places to eat.

nothing- it was a lovely hotel breakfast could have been a little better.

lack of information re wifi and tv channels/ room service, if you are unable to scan it

wifi in rooms meant we had to spend a lot of time sitting in the dining room to access the wifi

the free wifi and the cooked breakfast was a pleasant surprise.

wifi is not accessible

wifi was a little spotty

clean bright bedrooms with large windows, clean bathroom, excellent cleaning service , great tv & wifi connection

easy access location, parking availability, big room and comfort bed, laundry s room

only one laundry machine for the whole hotel and that was not wotking either.

the only laundry machine in the area was not working

laundry was not functioning during our time

the gym must have been near by as well because we could hear someone on a treadmill and feel the floor

size of room. able to open window. laundry facilities. friendly staff.

advised re washing facilities for laundry but unable to buy detergent on site for one wash of clothes maybe an

diy laundry facilities

of restaurants close by the continental breakfast was better than most i ve come across coin laundry

room had a kitchenette and the hotel had laundry which is great for those travelling for a few weeks

lobby was full of huge buckets of bedding heading to laundry

elevator wasn't working. toiletries not provided. not laundry bag. not worth the price i paid!

no on site guest laundry, crowded elevators at key times

nice hotel with all facilities, more than enough free laundry

only 2 critiques would be that the hotel should seriously think about having an on property laundry room for

about this hotel, location couldn't have been better, staff very helpful, was able to my laundry which was an

a bit rundown going to the basement for laundry.

they charge me for laundry in us dollars, but give me canadian dollars

was clean and had supplies coffee and breakfast were good, rooms soundproof, laundry convenient, freudy was very

a very reasonably priced guest laundry hidden away in the bottom level of the old building

laundry room (need to use coins) present

it even had a laundry room to wash clothes

i really liked the fact that they had a good iron and an iron table in the room and also laundry facilities

the laundry service was confusing

think that they should put the cleaned laundry straight in you room, rather than having to pick it up at the

was close in the hotel due to the covid (i can get behind that) but the thing is the pool the gym and the

the staff are absolutely sweet, the rooms were clean and the gym met our needs despite it being small

room service wasn't done as requested

wifi

bad bugs we have through everything and that cost me over $2000 withdraw all the bags all the kids clothes and

microwave in room and it was located in the laundry room with lint from clothes flying around when i wanted to

high speed wifi excelent

attentive staff, great breakfast, clean facility

breakfast was great staff was excellent

hotel offers breakfast although the room says it doesn't, at least for us

debris, we are right by stairwell so we could hear people walking up and down then slam door, the laundry room

room had no desk for working. no laundry service.

oted as first floor) and when i requested a room change as the basement looked chaotic -laundry was being loaded

the bus station (5 minute walk), clean, super comfortable bed and pillows, quiet, helpful staff, breakfast

no daily room service for making beds, cleaning rooms.

husband and i fled our four kids to the oasis of the spa and hotel william gray

we got room service this morning for breakfast and it was beautiful

near most of the restaurants, and there is an amazing rooftop bar with a great view of the city

the gym is decent for a boutique hotel

hotel exceeded expectations for business travel and the rooftop bar was an incredible perk- those views and

i used the laundry service and they were really quick and did a nice job

gripe i have is we were on the first floor and it was very noisy both internally and outside with laundry being

if you re looking for a quick work out we were able to utilize william gray s hotel, pool and gym

free wifi and a turndown service too

thought there was a gym in the hotel but you have to walk blocks to use a gym at a different hotel

website said parking and wifi, neither of those was true.

doors were dirty wifi directions on phone were incorrect and outdated

of the storm, the wifi was slow

wifi never works

wifi plus no parking

laundry

good wifi throughout

+ free parking and fast wifi =

wifi in our room barely worked - it went in and out, which means i would not consider this property

have liked a bar area and also the roof terrace coud do with an update, maybe some plants and a parasol for

no laundry service, no hospitality management - maids begin knocking on doors early morning to see if

plus they want 6 dollars to use the laundry machines

microwave was in the laundry room

i also liked the value for money and the laundry room service

beds not changed sheets and shower curtain smelled like dirty wet laundry that wasn t dryer after

lots of room, super friendly and helpful staff and free laundry.

laundry facilities on site room was well insulated staff met every request very good size room

complimentary laundry facilities very helpful

place living room to do puzzles good customer service elevator free laundry center

excellent location had many amenities such as laundry and luggage storage.

got upgraded ( 2 queen & extra sitting room) - breakfast was plenty - eggs in little fridges- laundry access -

laundry on site for $2/load

facilities -laundry was cheap to

the laundry facility is awesome

the on-site guest laundry and secure, under ground parking were added bonuses

only concern was the noise of the cleaning people slamming the doors to the laundry cabinets in the hallway

the gym was hot and tiny.

our room was very large with a fireplace, large tile bathroom with both a large shower

wished they offered a bigger coffee pot for morning room service the coffee cups and coffee pot were rather

excellent staff and comfort. roof top bar / dining a plus.

it s not enough for kids

bar and restaurant were closed for private events two nights in a row

kitchenette was a great plus for evening hors d'oeurves and cocktails

pets are accepted (you probably need to make a prior arrangement

the concierge was so helpful, the rooms were really large and we loved the fireplace

wanted a room only but i booked a room with kitchenette, laundry facilities and small living room

it was wonderful not having to return home with chores to do (laundry)

is new, room space is big, with laundry and kitchen, which is very friendly for family

good gym staff were amazing - nothing was too much trouble good having kitchen and laundry location was good

clean and have laundry inside of room !!! best city view

only one, ver busy elevator, also used by hotel staff for the laundry

a bit of noise from the people in the street. no laundry.

coffee machine in the room rooms renovated laundry washing by load is good

to compensate for it, they offered free laundry, which was fine

good gym, great breakfast and very comfortable room

when we tried to use the laundry room, we found no detergent was available for purchase

laundry was delayed so we had no towels on check in and the fitting sheet on the bed was too small

there were laundry facilities which were very handy

good location and nice gym/pool

the gym was great as was the breakfast

basic standard, no bar, no gym, no laundry service

was fantastic, had a corner, very spacious and clean unit, with a kitchenette, 1

as we had pet, this triggered him to bark all the day

location and fantastic breakfast

breakfast

towels smelled like they are washed with the kitchen laundry- also they were thin and we were given just 2 sets

we double checked our bill on the way out and found some laundry accounts which were not ours, included - the

comfy, gym fantastic, front desk staff and courtesy car staff excellent

room service menu in the rooms

kyo bar on bottom level is the best japanese restaurant in quebec

having breakfast on the property is such a help

the lack of protein in the continental breakfast, i can't go far on a little fruit and a croissant

breakfast was good and free coffee/lattes even better

big downers- first wifi was dreadful even though the staff tried very hard to improve it

enjoyed spa at sister hotel, william gray

there was no alcohol in the minibar and room service was not available due to a private event in the restaurant

clean rooms, comfortable bed, all room amenities such as wifi, fridge, microwave, coffee maker and a very nice

great staff and location. pet friendly

gym facilities were not that great, and half the machines were broken

wifi was very good however i was disappointed to see that you had to pay to use it for more than 24

combined with a very comfortable bed and a small faux fireplace, it was so cozy and romantic

the electric fireplace in the room didn't work

wifi was slow

staff was extremely friendly and good with kids

breakfast was generous & we thank you for providing us a wonderful stay

can clearly hear doors slam and you will cringe from constantly hearing the squeaky wheels of a laundry cart

good laundry facility

breakfast was overpriced and not very good

the hotel has the best ambiance and cleanliness. wifi was very good. beds were comfortable.

location, family friendly, staff very polite and approachable, kids liked the pool and i enjoyed the sauna after

that it came with breakfast and the location was great

and good breakfast

the bar and restaurant were hard to get into.

wifi was very poor, even after we spoke with the front desk there was no improvement

room faced onto the street which made for night noise given a bar across the street

there's no laundry room

bed were just too small for two power outlet didn't work room servicing was late in the day no laundry

swimming pool and sauna are great. great location,great kitchen with dish washer!

breakfast and gym are disappointing.

everyday same nothing for kids no chocolate milk or white milk breakfast need to change could give egg or pancakes

very unique africa style restaurant & bar in lobby, blue nile

confusing room service buttons

room was magnificent and they accommodated an early check in

at 8pm and told our rooom was not available and instructed to go have a drink at the bar downstairs

room service from the magnificent restaurant downstairs was a highlight of our stay

it was only two nights luckily but i guess i could have done laundry if i stayed longer

no laundry detergent provided or bath mats

we appreciated the coffee pods and laundry detergent

and finally, the dryer didn t work it just tumbled the laundry around in cold air

there was in unit laundry with detergent

it'd also be great if it was clarified upfront that some hotel services (like laundry) are not available on

we were allocated room 4th floor, next to laundry chute overlooking yard which housed rubbish bins

to use staff elevator but that one doesn't go to the parking and it had in it dirty dishes and laundry for the

renovated facilities, room, happy hour & breakfast were excellent

breakfast was very good, plenty and met our

no room service for breakfast

there are no cleaning supplies in the gym

free breakfast is poor, and wifi is bad connection.

we wanted to do, the hotel is neat, and the room was perfect for the two of us and our two kids 10 & 11

there was a kids daycare on the floor above that was very noisy all day when we were trying to take a break

room view was disappointing, no privacy, while the laundry service was closed during two subsequent federal

glass bottom pool and the cold/ warm and regular temperature pool was the highlight

the gym and pool area are also great

when we booked, we stated our kids were aged 16 and 12

location flexible when i had an issue w room quality great bar staff good food

the bed was extremely comfortable the bar staff were very friendly and helpful

the gym wasn't quite up to expectation, very dark and in the basement

we arrived around midnight with two kids

staff super friendly, big bathroom, good sheets, pet friendly

perfect location, so thankful you welcome our pet companions! wonderful staff!

the bedding does not smell like fresh laundry scent and the body soap and shampoo smell strong

the bar served horrible wine by the glass

great dj, nice bar and outdoor area

the gym is really convenient

the room service food quality has room to be improved.

towels and toiletries are sparse and the burden is on the guest to ask for more or put out a laundry bag to

the staff and property and location were superior. also, they are very pet friendly.

gym was good

location in old montreal was very walkable to cafes, restaurants and the spa (bota bota)

pet charge was steep

when i asked if i could use the laundry service free of charge, the supervisor agreed and confirmed a full

no laundry facility.

enjoyed spa water in the lobby!

(the guests were quite rude to my kids)

the staff is very helpful and the services quick, in particular the room service