we had a terrific break, swam in the pool, relaxed in the lovely gardens and chilled out

great breakfast

wifi signal is weak and unstable although the router was very close

wifi kept dropping out. only 1 pillow. bath didn t work. no bar. quiet isolated location.

location, staff friendliness and efficiency, breakfast and parking

the bar wasn't open for any food or drinks

location, receptionist, parking, good space, big enough.

from first level of room to the bedroom not ideal if your unsteady on your feet or have young kids

the terrace could be cleaner and wifi could work better.

pool, short walk to the bus stop

lack of international tv channels. wifi needs reconnection overnight

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

new and clean room. i like to gym and i could, however the gym room is small.

the wifi you have to ask them to connect, and at 5 am the day of checkout it was already down

great speed and stable wifi

breakfast was delicious and varied

clean, cozy, nice personal, tasty breakfast

very friendly staff. great breakfast and very clean room

breakfast, nice, comfortable room with wifi

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

t use their parking , there s free parking on the street and do not take breakfast they only have few things

the breakfast couls have a bit more choice, but it's still ok.

breakfast, nice, comfortable room with wifi

room service etc

wifi is terrible hotel lacks relaxation areas with comfortable seating and is devoid of atmosphere

wifi signal in the room was so low that one couldn't connect

very small tv, no foreign tv stations. breakfast starts not before 7:00. slow wifi

i had to work from the hotel and was concern their wifi not fast enough, i was given another wifi connection

a hotel catering for mainly business travelers cannot have bad wifi.

the wifi works well

large room and friendly reception staff. good and clean bathroom. wifi works fine.

couldn t fault the place - friendly staff, clean and comfortable, and ample underground parking (for free)

room service food not so great. cooked breakfast could be better as well.

good wifi

on arrival we found the bar does not serve draft beer only wine and spirits and the cafe was closed being a

missing wifi password reminder

needless to say, i went to a local bar the following night for some tapas and a few beers

saturday restaurant was off for dinner which i was not told, lighting in the room- not good, no room service

breakfast is excellent

expensive, poor a/c, non exsistance free wifi!

everything you need including a very nice breakfast

but we were definitely surprised by the incredible breakfast

breakfast pricey

no laundry no restaurant or coffe breakfast is not nice

clean and good breakfast. parking space.

unfortunately stayed at room 101, right next to reception and bar and is definatelly a room not to stay again,

staff, comfortable bed, and breakfast buffet excelent

breakfast was really good and more than enough choice

30 is over priced and the cost of laundry, best bring spare socks and undies cheaper to buy new

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

sports gym was too small and very little equipment, should have had at least a rowing machine more than a

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

the room was clean, with access to fast wifi and the addition of a coffee machine was an added luxury

clean laundry

also no laundry service even though it says there is one

room service came into room at 9 am to clean room before the 12 noon check out time and woke us up

the property was quite out the way the rooftop terrace was unreachable wifi was poor

confortable rooms, nice swimming pool and gym.

nearness to the road. wifi was great.

the reception was very good. the room was always clean. breakfast was excellent.

wifi is very poor on the 5th floor - unusable

breakfast was delicious

room service was great and affordable

laundry damaged my trousers, lost colour in some places (just one-off as i often used it, but still

their outdoor bar area is lovely for an evening drink and chat with

gym and pool was very good

spa center is not well considered- there is no lockers where to leave your personal things, you

there was a swimming pool next to the gym but this was out of use

> no iron device in the room. > laundry pickup , you need to give it to reception.

wifi is excellent. nice staff.

her name is liza and she works as the pool guard

the pool is amazing too and in general the stay at the hotel was really pleasant

the staff were amazing especially the bar staff who could not do enough to please

my sister s family was also staying at the same hotel and they dealt with all issues (kids)

not enough sitting areas in lobby, narrow hallway, no gym or other things to do

rude room service, asked me to come down and get my own order.

no gym, no spa, no fitness room

room size was good for me and the room very clean, receptionist and room service was very good

no tea/coffee making facilities within room and unable to get it from reception once bar closes.

clean and nice room. very nice gym for a hotel and sauna. garage was perfect for my big car.

room service was available and room had a mini bar also

great facilities, good bed, great sauna and gym

and friendly throughout the stay (for example, i mentioned to the front desk staff there was no bar soap in my

in the room to get some privacy but still be close to the kids, even included a small

the restaurant was closed and they do not have room service

also room service wasn t available before 8pm and the woman at front desk wasn t that friendly

machines in the gym didn't work well and location is not near a lot of restaurants or stores

staff were welcoming and breakfast was well organised

more affordable laundry service would have been nice for everyday washing - or even a diy within the hotel

it took me a lot of effort not to be annoyed by everything technically the room cleanness the laundry service

big rooms little kitchen no noise around parking

outside pool area was lovely and pool had an outdoor bar which was great as i am disabled and need easy access

is a great place to stay in madrid if you need a big room and free parking , location is outside the main downtown

having drinks at the beautiful bar was the best way to start the evening

the bar area in reception was welcoming and comfortable

room service is awful

i also appreciated the rooftop pool and the convenient access to public transport, making it easy to get into

there was a complete absence of information in the room apart from a room service menu

tv, no coffee or tea machines in the rooms, bar service, no maintenance for the equipment in the gym

qr code with room service menu does not work

room service

service by the bar attendant julio was exceptional, he demonstrated genuine interest to serve us and he went

you don t have to pay for the breakfast of the kids.

all staff speak english; i need to ask laundry bag every morning; i need to ask for free aqua replacement in

laundry service is very expensive and charged per

prices at the bar where extremely high. 8euro for 330 ml local bear.

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

booked to take my daughter swimming. no kids in the pool…..

laundry machine was noisy and going late next to our room

by the way, of you need to do laundry, there s a self-service laundromat that s about 10 minutes away

efficient room service for a light diner in the room when tired

the room service was also great and the room was really

we arrived early to the airport and front desk sent the shuttle

room was a little small although perfectly functional and located opposite the laundry room, so at 6 am when

early check in time

also, we appreciate yates ha omg breakfast and wifi includes in the price

wifi connection is slow

great location in a cute town- close to restaurants and the bar next door is

the room was good and also the wifi

- close to the airport and metro station - wifi available - clean room - towels provided

the wifi was spotty, but it worked out after asking the host about another network

wifi was subpar, kept going in and out (this is late at night)

wifi signal was somehow poor

laundry service provided and the breakfast options were not that great

the laundry mat was near by

no laundry facilities

it has good facilities (a/c and wifi) and the staff are helpful

spacious room and good enough wifi

the guy at reception had a room that was ready and gave me an early check in

the full bar and food available 24hours

good airport layover , got late check out for free

the staff were really pleasant, there was a good choice at breakfast time; and the bed comfy.

no early check in available and had to pay an extra night for 6 hours that while on a short stay was

do not dare to touch their laundry paper or they will charge u whether u like it or

the top laundry bill, 114 euros for a small bag of washing

we booked family room with 2 adults ( king bed) and 2 kids ( 2 single beds)

was excellent- comfort of the room, nice bathroom facilities, excellent wifi, great location

the pool was nice, towel service and the little gift for the kids

laundry facilities were a

the courtyard out our window bestowed views of hanging laundry and a scant lifestyle - not what i'd expect from

do not request for laundry service, your clothes will be ready in 5 days

laundry service is tremendously expensive

the gym is very

breakfast was great and staff helpful , sadly no laundry service but i walked about 6 minutes to find a

everything went well staff was helpfull for my kids

wifi very slow. dinner was rather poor.

comfortable clean easy accessible to metro metro station just few steps takes you to center good wifi

there is a bar there and a burger king at the train station, but not much else

a laundry room where i could do my own laundry would have been nice.

are stingy, charging a fortune for clothes laundry service and only give you one bottle of water on arrival

i wanted to get some laundry done and they did not clean my top or delivered it before i checked out (4 nights

the decor is beautiful, very child friendly but not overrun with kids, room was spacious, spotless, and very

small criticism was a faint sewer smell in the gym showers but probably undetectable to most

the staff was absolutely wonderful and the on-site laundry was great!

laundry is expensive, so we didn't use it - however for a short stay this is not a deal breaker

wifi was of a weak signal inside room, i was in the second floor

confortable bed .and nice room service.

pet friendly

the housekeeping manager should check the towels - i think it has to do with the laundry soap they use

stepping down into spa bath to have shower

there room door have a 1cm space between wood and floor, you can perfectly hear jumping kids and talks from

and the spa was not available

was clean, comfortable and the wifi was very good and reliable

big rooms. laundry service was excellent.

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

lack of room service after 11pm (arrived at 11.05...)

the was no room service option either

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

novotel sevilla - no gift for children at check-in - no option for wash only (no ironing) laundry

comfortable room - sufficiently spacious for family of 4 (2 adults + 2 kids) with double bed and sofa bed (sofa

swimming pool and airport shuttle service.

pretty fast wifi

location is good if you choose tu run or play golf, both just behind the corner

ground floor room opening to garden ideal for accompanying pet

comes with a mini bar filled with drinks (have to pay obviously but ideal if you needed / wanted something last

the pool was a great add on, bed was comfy, and breakfast a bonus. very high quality everything.

no room service facilities

love the neighborhood bars/cafes

for a pet is 12 euros, which is fine but i wish they had it listed somewhere so i could know in advance

location space services gym 24h/7 room service personal

spa prices and timing

nothing, all was good, treatment, facilities, room, room service, everything was great

able to check us in the front desk staff were amazing they helped us to book our reservation for barcelona to

pool nice though a bit too crowded , not a lot of space to sit

wifi in room, good location, supermarket round the corner, opposite popular madrid nightclub

not much space to layout and store clothes during stay. no self-laundry facilities.

laundry was too expensive, 7 for a t shirt

nice clean rooms and next to a park with free self laundry service.

pet friendly for our lovely

very helpful shuttle and drivers. desk staff helped comfortable room & bed great pool

bar fridge not plugged in, had to lift out to get to plug, took ages to cool down a kettle and cups

wifi is an absolute joke here, seriously i would almost rate this hotel 3 out of the 5 stars it

considering that there is major construction going on, and there's no bar or restaurant, we couldn't even get

room service i was not helped with my luggage upstairs the restaurant menu was only in spanish so

no room service or breakfast service was available

20 a day for a pet is very expensive!

i wouldnt recommend staying for business poor wifi and no usb charges in the room

gym was unusable, treadmill and bike were broken, dirty towels left lying around and the

of little milk cartons for tea and coffee and told us we could get a little jug of milk from the bar but we

gym appears to be closed all the time, so has jan ventilation

free wifi is clearly throttled to 'encourage' you to move onto the very expensive high speed connection

was a bit disappointed to the fact that there was only slow speed wifi included

loved the comfortable beds and the rain shower head. the breakfast was excellent.

wifi sometimes hung up - definitely needs improvement

the bar and restaurant staff were also very friendly

after having room service i called the kitchen to collect the tray as they required, however, they didn't really

location, breakfast and gym

from the photos they have swimming pool in the hotel

and we expected that we can use the pool specially the kids, and they were excited about it specially from the

grest breakfast buffet

in a good area of madrid,tree lined streets and cute restaurants,shops,laundry nearby

was no microwave in the room to heat up food, nor was there a place to dry the laundry

wifi is very limited only to one device

breakfast was good with a fair choice of food

the breakfast was a littel to expensive for me but sure it was good quality

laundry pickup to early (around 6:30) and the driver is not very smooth.

we entered the room there was a smell like smokers had been there - or old laundry left too long

female staff were very good as were the bar and restaurant staff

great room, bed and views. good room service, not cheap.

restaurant and bar closed no local amenities nearby

such as kitchen and laundry

front desk has given me false information about the services available he hidden that they have laundry services

not ideal for two large adults sharing it

the wifi seems to work well, although there

all the services were fine, wifi, tv, aircon, hot water, etc

nice room, excellent breakfast, very polite and professional staff!

room service.

dirty and the furniture is not clean and old no room service at all, the coffee shop open at 10

it is surprisingly bad that there is no room service

also the nice gardens areas and kids zone

good value north of madrid center...easy access to airport and good wifi.

jaime was really excellent in helping us obtain a vegetarian main course and he was great at the bar too

sometime there were some issues with the wifi but that was okey.

there is no pool or gym. breakfast is expensive for madrid standards

i did not use the restaurant or the room service, so no rating or comments are made in that regard

fast laundry service

advice would be to limit window opening- it may be dangerous for kids

wifi is slow and the i was told when checked in information provided on booking is not correct as i

replacing toiletries even when the room service people see that they are required

wifi was poor in rooms that i had to use my 4g most of the time

convenient location for transit through madrid, convenient parking. it is possible with a pet.

this was a bit tricky, especially when traveling with kids, and we would have appreciated being informed in

beds aren't suitable for small kids who are in danger of falling off

claim to be pet friendly but then charge 50 euros per pet

chose this hotel specifically because we were traveling with kids and wanted them to enjoy a fun time in the

the view was of a bunch of beat up old building the laundry hanging

laundry

the hotel also has a laundry service during the weekend, and during the week, you can wash your clothes in the

it would be nice to have on site washer and dryer to use for guests to clean laundry

very good wifi - good location, close to metro station - quiet hotel, - comfy bed - shuttle bus to

don t know what they use for laundry, but the sheet smells like formalin, which you may find in a old hospital

its personnel at reception, the room space and cleanness, having an agreement with a very good gym at walking

my only other comment is that the room service menu is very limited

to communicate and asked me to pay extra 450 euro , i booked 2 rooms for 3 adults and 2 kids , they said still

room service after 11

friendly staff, clean modern rooms, pool and close to the metro!! perfect

bar and restaurants available in a walking

variety for breakfast , allowed early check in , airport shuttle excellent, staff friendly and bilingual, room

wifi worked perfect

is a bar / restaurant in the hotel, but no kettle and tea and coffee making facilities in the rooms

says the hotel offer laundry when i booked the room, but the staff said they don't have it when i actually got

no laundry services and when i asked front desk clerk if there were laundromats in the area, she

i liked the shuttle service, the pool and the location (close to mad cool festival)

only thing that wasn't good, the weak wifi signal in the room

we used the free shuttle service for the airport

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

several different types of business close - restaurants, laundry

i liked the room. modern, clean, good feee wifi

wifi was spotty - we had to stand in the hall to get it reliably.

wifi worked most of the time but could improve its coverage